Angies List
Reviews and Complaints

My husband Lonnie Smith signed a contract with Elite Remodeling company for draining spouts. .And $600.00 was the down payment ..This was done on July 29, 2021.. They called with a date to do the work on Oct1, 2021.. I took off work to be home because of my dogs . They never showed up or called.. My husband has called them 6 times . They not bother about getting in contact . My husband and I are not happy with this at all.. looking for any kind of help with this before going to our lawyer and the better business bureau.. it looks like this is a scam company. We want our money back.

Set a appointment with G&G Window Service in San Antonio. Prepared the house so that all furniture, plants etc. where away from windows. Moved outside tables away from windows. Appointment was at 10:00 AM. He calls 9:50 AM and wants to reset for a day next week. I told him that I needed it done as I am expected company and needed it done today. He said it was impossible for today. I fired him. If he had a issue he could of let me know in advance. Plus the fact that I took off of work for this project. I was very disappointed that Angies list would have a person like this on your list of vendors.

I would Like a credit for the job that was done. The person came by and did not address the repairs which I originally hired him for. The area looks worse than it did prior to the cement job. He was given detailed destruction which he didn't follow.

I have reached out to the Contractor after the job to tell him he needed to come back and fix the repairs. He said he would come by on Monday and did not show. I've tried to contact him multiple times via text and telephone and he will not answer or respond to texts.

I would like a refund as soon as possible or a send another contractor to redo the job.

On 4/10/20 I contacted John Day of Saguaro Roofing ROC# 328170 in Mesa AZ to fix a simple leak around a vent on my tile roof. He charged me $950.00, spent 45 min. on the roof. and didn't fix the leak, resulting in further water damage to our home. I ask for my money returned and he refuses. In my opinion, he is a scammer of seniors. I'm 84. He pays for a "recommendation on" Angies to dupe people into thinking he's a honest roofer... He needs at least to be delete from your "recommended" list to prevent further victims of his alleged scam.. He fits the description of a scammer on an internet search that I don't trust him to "redo" his "work" . He requires payment checks to be made out to him, John Day, good as cash, instead of to his company, not normal honest business practice. .

I used Angie's List to find HVAC air duct cleaner near me. Arizona Vent Cleaners was one of many businesses that responded. I made an appointment to have my air ducts cleaned. On September 11, 2021, Arizona Vent Cleaners came to my mobile home to clean my ducts and remove the mold. The mold is still visible and the smell is worse than before. I contacted the owner of Arizona Vent Cleaners, Del Glenn, the following day to inform him that the mold was still visible and the odor was worse. He said his tech would be in Tucson September 16, 2021 and would do a follow-up service between 12 pm and 5 pm. The technician never showed. I've been trying to contact Mr. Glenn to let him know that his worker never showed. I left a phone message regarding this fact. I have yet to hear from Mr. Del Glenn or his tech.

I was given a quote of $49 service charge and was to get a quote prior to work. The worker started working on installing a new kitchen faucet that I provided, I was not given the cost to install until I asked how much the quote was. $207.00 for 15 minutes of work plus the $49 = $256.00! Company person refused consideration of outrageous Labor Charge. I will never use this company again and will spread the word that they Ripped me off. Not telling me upfront what the charges were. Columbia SC 29212

Troy asked for more money to do what was already in the contract. We said no. He pulled his helper off the job. Had already been paid $6800.00 (50%). He hadn't completed a 1/4 of project. Because of the damage to kitchen/drawers/doors new contractor has to sand everything and start all over. Contractor brushed cabinets, didn't spray. Didn't completely mask off walls and trim as stated in contract. Could see the nail hole repairs through the one coat of paint. Sheriff had to be called to get our cabinet doors and drawers returned. Troy stacked them by the garage door. All of them scratch/dented. Troy Smith on his in walked off the job with $6800.00. As stated by the sheriff to do, a suit has been filed against him.

Call for tree to be trim did excellent job. He stated he could repair my sprinkler head as well. He started the job said that he would be back next day to complete job. Never call never came back. Call another repair man who stated he caused more damage and probably why he never came back to complete the job. Very poor service very bad man! I will anyone who ask about this. I don't how a person can get away with conducting business in this manner. Please remove this company from angi's list

I have been working with this company to have a pool liner installed for over five months now. I have to call and or, text several times to even get a response. The company is aware of the issues I am having. I still don't a schedule for the repairs. I have tried to be understanding with this company. The pool liner was installed. But there are issues that need to be rectified. Such as the following: (1) The pool liner is loose around the top. (2) The floors and the walls are not smooth. (3) The skimmer return flange needs to be replace.

We were approved by Angies list on 4/227 to do web advertising on their site. We were promised that an Onboarding Specialist would show us how to use the site and answer any questions we had. We never got the onboarding, were never instructed on how to use the site. They were never able to make an "appointment" with us to walk us through the program. We never got emails returned either, even those where I said we were unsatisfied and wanted to cancel service. We paid for this for 4 months. After getting no response I stopped the automatic payment through the bank. Surprise, we finally got emails and a phone call after that. They were not concerned about the lack of customer service, did not ask what they could do to make it right, did not even offer to do the promised on boarding. Nope, they just threatened us with collections. Angi's wants payment for a years worth of service, when they couldn't even provide us with the tools we needed to use their product for the first 4 months.

I hired Faz Concrete Service to perform a garage floor installation. The agreement was for me to pay 1/2 at the start of the job, and the other 1/2 upon completion. They did damage to the top of my garage while using a back hoe to remove existing concrete floor. The damage was to the garage door, and the outside trim structure.

I have never received any invoice or any document stating what work was performed and or what was warrantied and what wasn't. I have called them numerous time, but only get lies and more lies as to where the invoice. I was told that they had forgotten about me and one would be sent to me immediately.

To this day I have not received the invoice even after several phone calls. attempts.

I hired to have a commercial window replaced on 6/30/21. The app specifically stated that I would not be charged until after the service was performed. At 6:44 am on the day of the repair, they texted me links stating that my "Pro" was on the way for an 8:30 am appointment, but the map showed only my location and nothing from the Pro. I waited for three hours after the scheduled appointment time and the entire service appointment disappeared from the app. No one ever showed up and the repair was not completed. Today, 7/2/21, a $686.25 charge appears on my card from Angie's List. My window is still broken and I had to schedule a local window company, after the holiday, to come repair the glass.

I do not appreciate the fraudulent charge showing up on Friday evening before a holiday weekend or having to wait an extra week for the repair.

Angi charged a membership fee and stated that credit card will not be charged for anything else until after the services are rendered. Then, using the Angi app, I attempt to find out the cost of a service. But upon filling out blanks, I get Handy.com, that has my credit card I find out later. Handy, Angi's affiliate, charges me for something that they schedule at the cost of $430.03. I cancel credit card as per bank. Called them, they said June 7, 21 Mr. Mekyl arrived at 2 PM and waited 1/2 hour. I was home & no one came to the door at that time. They wanted new credit card to refund 75% of charge, but I asked for a check. Said can't send check, need another account number to deposit. I want my money refunded.

On June 11, 2021 my wife and I reached a verbal agreement with a contractor, on Angie's list. We verbally agreed on a $2000.00 repair of a weather damaged deck. The contractor's original estimate was $3150.00, but he reduced the price $1150.00 to stay within our price range.

His 06/18/2021 invoice stated:
Lumber and materials $1000.00
Scrap and treat deck & rollers $230.00
Demolition and waste removal $480.00
Deck repair costs @ $15.00 per sq. ft. $1440.00
Discount -$1150.00

Starting times were always set, but consistently delayed.
Example: Starting time, one day, was set at 7:30AM. After the starting time had passed, we reached out several times through out the day, via text and phone calls. On several occasions he did not arrive until late afternoon.
After shopping for materials, he notified us and requested an additional $200.00.
Work proceeded very slowly, never at the times agreed upon. When daily work ended, work areas were never cleaned. Power tools were left scattered, paint cans were left open, and building material was scattered everywhere. On several occasions, we had to bring the power tools inside, due to rain. Once, I had to clean up the work area and yard to be able to mow the lawn. Small scrap wood, paper and screws were left scattered around the work area. Because of the material and scraps I was only able to mow 2/3 of my backyard.
Construction and craftmanship of rebuilt areas is substandard. Joints are not even, some were not even screwed down properly. Surfaces are not level and square. Steps were smaller than normal width, not covering the entire gate area. The steps are not level and they are small. The gate is poorly installed and designed. Due to poor installation, the gate fell off after one use. Exterior paint sealer poorly applied and many areas remain uncoated. It is questionable if two coats were applied to the entire deck surface.

STEADFAST CONSTRUCTION INC
License Number [protected]
Address: 111 BERRY ST 103, VIENNA, VA 22180

And find my filing:
DPOR File #[protected], See License Lookup: License Search Results (virginia.gov) under disciplinary actions
Fairfax County permit # [protected] ( I was assisted by Melissa Smarr, and Scott Hagerty at Fairfax County Code Enforcement.

Contracted with Steadfast build start Oct 2018. Oct. 23, 2018 Steadfast Failed County inspection. They stopped build completely after inspection failure by County.did not resume work until County inspectors came out with them in Aug. 2019 to correct failures and complete build with remedies. I called this abandonment as They even withdrew the permit in Nov.2018. They left the electric meter can unsafe, the siding torn off to expose my building all winter, the dry vent was a slipping hazard and FIRE HAZARD etc.
They had my $19k fully paid as billed prior to inspection. Lattice work and few details was supposedly left to finish to my knowlege before they failed inspection.
Here is the list of violations made by Inspector Hagerty Nov. 2018:
"Meter is in violation of the utility company (Dominion Energy) locations allowed. This is a violation of Dominion not Fairfax County. They have direct authority of the meter can location. The County has authority from the meter can connection on the line side in to the panelboard.
R303.5.2 Exhaust openings; This code states exhaust air is not to be directed onto walkways. Since the dryer exhaust is directed onto the landing area of the garage door it would be in violation of this section.
M1502.3 Duct termination; The duct has a screen or fins that block the exhaust exit point. It also discharges within 3 feet of an opening into the building. I don't see a backdraft damper either. This would be multiple violations of this code section.
R507.3.1 Installation of wood/plastic composites; There are several screws missing on the decking used to form the stair treads. This would be a violation of the manufacturer's installation instructions.
R507.7.1 Deck beam to deck post; There are washers missing where the post and beam connections are made. There should be washers on both sides of the carriage bolts to prevent rotation inside the drilled holes.
R703.1 Exterior covering "general"; The siding is not complete and will need to be repaired/replaced where the ledger will lowered or the meter can moved.
R301.5 Minimum uniformly distributed live loads; The guardrail attachment brackets are not secured to the post properly and must have the nuts tightened to the bracket in line with manufacturer installation instructions.
The permit must be amended to show the lattice included in the description because the deck is over 4' tall in some locations. This is a zoning infraction and isn't something I can write up criminally but is never the less and infraction of the zoning ordinance. This shouldn't be a big issue as the deck should meet minimum setbacks to allow for the lattice to be installed."
Also lighting on steps to be installed per code in contract.

In addition to the violations, I had to put out $3.5k for the move of electric circuit box inside my house. This was unplanned and never mentioned prior to the build or in contract.

All along I tried to address reasonably with Steadfast these issues. FIX them. They were unprofessional in conduct and delivery of contract. They still are.
Steadfast's solution to the problem they neither identified themselvesinitally or to me, in Oct 2018 was amputation of a large area off build. I would not accept that. That amputation would have disconnected them from the problem lthat they had not identified only to be caught at inspection and le but built around but left me with a silly looking deck that had lost 1/4 space. That remedy and willingness to resolve issues that they overlooked and then built around shows who Steadfast is. But their idea of fixing what was obviously their responsibility did not fall to reason and I feel you should know who these people are before choosing.

June 2021: there are still issues that I have requested be resolved, emailed and no response from Kenneth Krogmann.
These issues are about damage of threshold of french door, about caulk at corner failure and at step area, and finish nails across fascia board at front of deck that are showing and look like chicken feet...as they filled with crayon that melt/evaporates.

Understand that I have a warranty and these are problems showing up that I asked remedied within a yr.

It cost me extra money, time, aggravation and I did not get a product that I consider first rate for a premium price.

Company: Air Duct Busters LLC (phone [protected]. Also [protected]. Also [protected]).
I paid for a lifetime warranty for UV bulb replacement ($725). I have connected with Ait Duct Busters LLC to obtain the replacement bulb on 3-26-21, 4-6-21, 2 times on 4-9-21, & 4-23-21. It is now 5-2-21 & I have not yet received it.
My request is now either a refund of this money, or the UV bulb replacement, and continued promise for future bulbs.

I selected, Country Girl Cleaning, prior to my move. I told her the house was clean but needed dusting and blinds cleaned, check self cleaning oven, etc. She asked for 275 via PayPal prior to cleaning. We arrived a few hours after she text to say she cleaned. Dusty blinds, bugs on window sill, dirty oven. Dusty cabinets, etc. She stole $275.00.

We entered into a contract with San Antonio outdoor Living and Robert Thompson in early February. The scope of work included a new pergola, outdoor kitchen new sod, and irrigation, moving and extending an existing fence > Robert told us this would take him two weeks once he started.

After a week's delay, Robert's crew started work on the property. After two weeks they completed the pergola, sod, and fence. We paid him the 3rd draw and he vanished. The site was left unsafe and many projects were started but not finished. Debris was left all over the property, and they destroyed our driveway with the trucks. Based on the contract and the incomplete jobs he owes us $7500.00 he will not return phone calls and if you can get him he will tell you want to hear then never show up. Now his phone mailbox if full. He stole 7500.00 from us and left a mess for us to clean up. The damages are in the thousands. Very shady business and a big scam.

I contacted angie's list and received names of two contractors who seemed vetted and I contacted them and made arrangements for a personal visit and estimate. One was professional, the other pushy and I did not feel comfortable with them. I then had two other groups of people show up in my yard uninvited and more than one call from foreign speaking people asking about my project to remove fallen tree branches. How did this happen? How is it even plausible that angie's list has access to unvetted and possibly dangerous people who have my address and can just show up at my door? I am very upset. This is not acceptable!

I would expect you to have safeguards in your system to prevent hijackers. It is very disturbing that my address is now available to the public. I may as well have called craigslist! Which I would never do! And now your service has given me great pause. I am very disappointed and pray for all those who may be vulnerable and now exposed to the shady side of laborers, many of whom may not even be legal in this country.

This company is no longer accepting phone. Calls or answering emails. It's been almost 4 months and no word about settling for
The damage they did to my tall oak cabinet! I can't even open it and some of my important files are in there! You should not be supporting
This. Company. I don't think they are in business anymore!
I called 3 of their locations and just get a fax like tone!