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I've had this service for over a year. On 4/17/2024, my account was debited $86.52 for my scheduled mowing on 4/18. However, 4/18 was a no-show. I called to complain and was given a "free" mowing as an apology. The free mowing took place on 4/25. My original 4/17 payment was not refunded. The rep I spoke with suggested I leave it on my account for a future mowing. The next regular mowings were all no-shows. I terminated my service with them. I called several times to get my 4/17 no-show payment refunded. I was told each time that it went toward the "free" 4/25 mowing. I have tried unsuccessfully to get my money back. I have an email from them advising me of my upcoming "free" mowing. Angi
Hi Jean,
Your booking is coming up soon.
Enjoy your free booking on the house!
Get in touch with your pro, Kyle.. R.
Connect with Kyle.. R. ➔
Lawn Trimming & Mowing
Booking ID #[protected]
date Thursday, April 25, 2024 at 11:00am
frequency One Time Service
See under Claimed Loss below
I want my money back.
Thank you
Desired outcome: Please refund my 86.52
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The information says my complaint was resolved?
It was not. My 86.52 was not refunded.
I was not contacted by Angi's List or the Complaints Board about a "resolved" complant.
