Aspen Dental’s earns a 1.5-star rating from 1661 reviews, showing that the majority of patients are dissatisfied with dental care.
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Crown
My husband received a crown. It fell of within the first month and when we tried to get it fixed they said we would have to pay full price again. His tooth became infected twice during the application of the crown and again once it fell off. Their services all together were horrible and we were over charged. We still 3 years later are dealing with the tooth getting infected.
Scare tactic and bullying to get teeth repaired
My son was having problems with his teeth they had broke off at the time and they needed to be taken out. When they examined him they said he had paridontal disease in his gums and he would need that taken care of immediately. We didn't have insurance so they told us that I might qualify for the care credit that I should apply because it was going to cost...
Read full review of Aspen DentalDentures I did not get.
They made my temporary dentures. Then called me in to the financial office and said they made an error and did not charge me for the permanent set. This was after I made payments All money was paid in full by payments. They wanted another 688.00 for my permanent dentures. I cried and said I dont have any more money. I have paid you 2, 700.in payments. I...
Read full review of Aspen DentalPartial does not fit, permanent partial not available without spending more money and financing
Had several teeth removed and had a temporary partial with obe less tooth than needed and will not get a permanent partial until I have a deep scaling done at an extra cost! I have not been back. I also would like to complain about the financing, if you are late with a payment for one there is no grace period and two they charge $ 38.00 every time you are late. So much for helping the less insured or people with no insurance.
Read full review of Aspen DentalDentures
Paid $2000 for a full set of dentures that I can not wear. I had them refitted several times with no results. The bottoms had broke in half twice with horrible result with the bottoms still broke. They put them back together and they were horrible. They looked like a piece of gum sticking out. My top denture fit at all, the teeth it's self are to big, the roof doesn't fit my palate at all. They were rude and very unprofessional. I can only wear the upper denture and I have to use too much polident to hold them in and as soon as I drink something or eat they fall out.
Unnecessary work-over charge-damage to teeth-stole my crown
You can find most of my info with the BBB where I sent in a formal complaint. Long story short Went in for partial Was told I had to have deep cleaning even though I had my regular cleaning a few weeks earlier at my dentist Dr Collins in Campbell Co Was told I needed a 150 toothbrush and other items Was told I had a cavity under a crown that has never...
Read full review of Aspen DentalNot getting what I was supposed to
I went to aspen dental because I broke a front tooth. They were very nice and got me a temporary bridge. They proceeded to tell me I had major dental problems and directed me to office and priced everything out, they then offered me the dental first cc. I believed in them, so I decided to do the work on my teeth. After root canals crowns and whatever over...
Read full review of Aspen DentalDentures
Joseph Bright 5/30/2019 (?) Client number [protected] I went in May of this year (2019) in severe pain wanting something done. They quickly signed me up for having teeth pulled and dentures. I was told my 'insurance' would not cover all, and they pulled up forms for me to sign for a 'no interest' loan to cover expenses. Original cost shocked and dismayed me...
Read full review of Aspen DentalScare tactic sales
I went to possibly get a tooth pulled and was told all of my teeth needed to be pulled. He did everything he could to convince me to get dentures and finally sold me. Worst mistake I ever made. A week later I came back for a "check up", and they didn't even examine me. I later realized that I had two dry sockets which untreated took about 6 months to heal...
Read full review of Aspen DentalInjured during dental procedure
Routine dental appt and dentist performed a mandibular block and damaged lingual nerve in process. I now have only partial use of my tongue. My speech, taste and sensation is impaired. Tried to work with them and they offered to give me steroid shots to try and repair damage but after one return visit they told me I would need to go to a neurologist and...
Read full review of Aspen DentalDentures
October 23 2019 my husband had a 12/15 appointment has been going there for almost a year now just to get his new set of dentures I always went with him and went back with him because of him having early stages of dementia and does not remember things they tell him on this day wednesday 23 / 2019 we got there when they called his name to go back I got up to...
Read full review of Aspen DentalNot getting my partials
Not getting my partialsI went and had my teeth extracted and I got the temporary inMarchIt's now October 23 and they want more money and sad that I did not pay for the partials only temporary and that it would cost $1600 for two fake teeth I believe that is price gouging I don't believe that my teeth need to be taken out I think it was all just for profit...
Read full review of Aspen DentalDentures
I went to Aspen Dental because I needed new dentures, my upper cracked after 15 yrs. They did not tell me that they could fix my original, which they did telling me after they had fixed it.I may have stopped there-and now I wish I had. They started my "treatment" in February 2019 and the first set fit ok (for me). I still do not have a finished set. The...
Read full review of Aspen DentalCrowns color not matched was told they would match after settling??
I went to Aspen dental for a broken tooth, they put a temp in. They proceeded to tell me how bad my teeth were. I trusted them and believed them. After two years of supposedly fixing my teeth, i went to get my permanent bridges, they said they couldnt do it cause i have more cavities. I was so upset. The doctor told me it was a law he couldnt put a bridge...
Read full review of Aspen DentalBeing harassed by two employees
I hope you feel so good about yourself right now! I hope you get off on making people feel small as [censored]. Especially YOUR family. You gone talk [censored] about your own brothers children, and also talk [censored] about their mother. You got a special SPECIAL place in hell. What a great Aunt you are. ESP none of your brothers kids [censored] with you now. Just know that God...
Read full review of Aspen DentalDentures
Yes i got a full set of dentuers through aspen dental first they told me they'd be made an ready in 4-5 weeks it took over 3 months!! When i got the set they where too big!! Then they wanted too charge me more money too fix them!! So then they put some kinda lining in them ..The teeth in the denture plate kept falling out so i went in nermous times too have...
Read full review of Aspen DentalConsumer fraud
After going to my previous dentist for 11 years every 6 months, I was informed by Aspen that I had gingivitis; needed a deep cleaning treatment plan, all fillings & a crown needed to be replaced. I only left my dentist because my new dental insurance after retirement wasn't in network with my former dentist. I do not agree with all the charges; however, I haven't had success with the explanation
Read full review of Aspen DentalDental work
In May 2019 I took my 17 year old son to the new Aspen location in Millington, Tn. His tooth broke and was infected and causing him some pain. The dentist came in and started him on antibiotics and explained that he would need a root canal. We were then taken to the finance office and she explained after insurance my cost would be $650 I paid that amount and scheduled his root canal for the following Tuesday at which I could not get off work and asked them if his girlfriend could bring him in for the procedure since he was only 17. I was informed that would be fine as long as I payed and signed the consent form for the root canal which I did that day. Tuesday came and my son called to inform me upon leaving the dentist office that they removed his tooth the dentist explained to him after it was removed that the tooth was in to bad shape to do a root canal and had to be removed. I was never contacted about them removing the tooth they then informed my son that they would put in an implant for $1500 to $2000. After calling up there and arguing I was I formed that they did what was medically neccesary to solve his problem and they would apply the balance after deducting $185 for the tooth removal towards the implant surgery. I had to argue with them a few weeks to get the remaining balance refunded explaining to them they would not touch my son again. I feel like I should not have had to pay for the tooth removal since it was not authorized by me. I would have much rather them contacted me and got a second opinion before removing the tooth. Aspen dental should be liable for the implant charges also. We only went to Aspen because my regular dentist could not get us in u till a later date and it was his High School graduation that night and I wanted him out of pain.
Fluoride treatment
I went to Aspen for a lost filling . They did an entire exam and said I could either have a root canal and crown or it could be pulled. I specifically said whatever they were to do I wanted to make sure it was 100% covered by insurance. So, the only choice was pulling it according to them. I agreed. While I was waiting they asked if I wanted to schedule a cleaning. I said sure. Well, they took me in for the tooth removal. Now, I've had teeth removed in the past, healthy ones for braces and so forth. I have never had anything like this! The dentist practically climbed on top of me yanking on my tooth and cutting my lip and mouth! He kept breaking piece after piece off! The Technician literally had to hold me down. After all was said and done they said they had an opening right away for the cleaning. I went into the hygenist and he said he was going to do a cleaning and a flouride treatment. I told him I didn't want a flouride treatment because it wasnt covered by my insurance. Plus I'm 67 years old and didn't feel like I needed it. I left with them saying everything was covered by insurance. Next thing I know Im getting a bill for the flouride treatment I never got. I called every number multiple times and was always told it would be taken care of. This is at least 6 months now and I now have a letter coming from a collection company.
Wisdom tooth removed
A few years back I went here to get my lower left wisdomm tooth removed. The tooth was infected when he removed it. I was told by a previous dentist who removed my lower right wisdom tooth that there should be no infection when removing a tooth. There is a very noticeable difference in my gums where they were removed. On the left side where I removed with...
Read full review of Aspen DentalAspen Dental Reviews 0
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About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.
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Overview of Aspen Dental complaint handling
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Aspen Dental Contacts
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Aspen Dental phone numbers+1 (888) 809-5582+1 (888) 809-5582Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 7 7 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 64 64 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number+1 (800) 277-3367+1 (800) 277-3367Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 4 4 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number+1 (312) 399-9779+1 (312) 399-9779Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone numberProfessional Services+1 (406) 489-3290+1 (406) 489-3290Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone numberTerritory Manager+1 (315) 350-8795+1 (315) 350-8795Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone numberPublic Safety+1 (315) 569-0948+1 (315) 569-0948Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone numberClinical Director(844) 789-0592(844) 789-0592Click up if you have successfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 789-0592 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number(844) 559-0703(844) 559-0703Click up if you have successfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 559-0703 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number(877) 750-1135(877) 750-1135Click up if you have successfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (877) 750-1135 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Aspen Dental social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 19, 2024
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