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Aspen Dental Complaints 1637

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8:16 pm EDT
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Aspen Dental consumer fraud - dental malpractice

To all: You are not alone with regards to your Aspen Dental experience. I recently got cheated out of $2, 497 in addition to $299.00 of unauthorized charges to fix the problem they agreed was their fault to begin with. I was appalled to find this board and many others like it to find out this is still going on. If you and I operated a business as such, we would be in jail. If you want to your story with me, please contact me. I have enlisted the help of my local media and a local attorney. I want to see a Class Action Law Suit for all the good people to get back the money they deserve and get these people shut down. I have done thorough research about their practices. Many of these events follow a script over and over again. You will never get resolution from the company no matter what they post on here stating they are sorry and apologize. It is a scam, consumer fraud and dental malpractice. I say tell them to save it for court and when the media gets a hold of it. It is certainly up to you as to if you want to get involved or not, but I would appreciate your help. So, what do you say victims of Aspen Dental? Let's not take this. Talking on the boards will make others aware, but will not resolve the larger issue at hand. Action needs to be taken. Let's get our money back, stop others from going there and get their doors shut. Thank you! [protected]@yahoo.com

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most likely it's your fault
US
Oct 08, 2011 4:01 pm EDT

Unhappy Aspen Customer, I wish you the best with what you're doing. Aspen is a complete scam. I should know I've worked for them. I couldn't stand having to cheat people so I just walked out.

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6:48 am EDT
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Aspen Dental billing for something that was paide

I went there last year they screwed up my teeth but I was forced to pay them in full befor they even started NOW I never went back! And they are billing me for a service they say I had this year that I didnt have! they are crooks and hacks!

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10:50 pm EDT
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Aspen Dental unethical behavior and shoddy work

Earlier this year I was pressured into expensive scaling because I was told I had periodontal disease. When the hygenist who took xrays asked me if I was pregnant I told her that no, I just had a miscarriage and I was trying again so I was hesitant about having xrays. She told me that the periodontal disease can be a contributing factor to miscarriage. Naturally I was concerned so they gave me a quote and I paid several hundred dollars out of pocket each visit (for each side) then a few months later I received a bill in the mail for over $500. I've called 5 times to inquire about the bill and I've always gotten the promise to talk to the manager and a call back. It never happens.

While I was having the scaling done my crown fell out of my mouth and the dentist said that I had the wrong size crown on my tooth. That procedure was also done by Aspen Dental about 2 years back (by a different and long gone dentist) and in the meantime the tooth was decaying under the crown because of the ill fit. I then had to go to a specialist for another root canal (had to pay out of pocket) and I went to a different dentist to ensure that the crown was done properly this time (also paid out of pocket). While I was at the dentist they told me that I had a severe cavity and they couldn't believe the Aspen hadn't mentioned it. I also had to pay out of pocket for this as Aspen had used all of my insurance towards the scaling.

I am out of thousands of dollars this year because of their negligence.

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Lundberg
Wausau, US
Mar 17, 2012 8:16 pm EDT
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Aspen Dental needs to rethink the way thy handle there corp. Stop with the numbers and start looking at the employees. The Wausau WI office Manager runs the place like it is hers and not Aspen. Does not follow Aspen procedures and does things her way. I understand her numbers are good but production is poor. She over books her Dr.s to were pt. are waiting hours for appointments. Schedules pt. when the cases from the lab are not even complete. Making the Pt. wait even more. How can you allow someone to continue working like this. You say you are a great company to work for but let people like this continue to work. You take a good Denture Tech. and let him go but keep one the doesn't even follow Aspen protocol.

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3:44 pm EDT
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Aspen Dental billing/conduct

In all the years i have been having dental work, i have never had a verbal confrontation with a dentist; i have an adverse reaction to vicodin, so i asked that the doctor prescribe percoset...he repeatedly refused; i've had it prescribed for dental work before without a problem; anyway, i'm a nurse, well aware of what a dentist/oral surgeon usually prescribes; he was adamant but i persisted and i found it suspicious, as if there was an issue with that particular drug, avoiding prescribing it at all costs. I continued to persist and he gave in, but when i got to my car i saw they were half the strength of the commonly prescribed dosage...so infrequently prescribed that only one CVS in town had them in stock. In addtion, they didn't give me enough pain medication during surgery, so i asked for more, he injected and continued working (you have to wait a few minutes to allow the drug to take effect); i must have moaned too loudly in pain...they "shhhhh, "''d me, told me to stop...i'm am sure that was because they didn't want the patients in the waiting room to hear.. the first set of detures came out bucked, so i had to go back (more wasting more of my time); my date of service was august of 2010; it is june 3, 2011, ten months later..and i receive another bill for $54...the service date was 10 months ago! that's crazy! the office manager insulted me..i asked him if i would have a problem with the dentures fitting right if i lost a fair amount of weight...he looked at me and asked, "You mean like 100 pounds?" i don't know why i didn't do this before i went, i looked the stow office up online and there was nothing but complaints...it's so easy to trust and get taken in because they are a big chain and market themselves very well; so i dropped my guard and didn't check them out first...it's a shame i should have to even to that..

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4630
Stow, US
Feb 09, 2012 3:06 pm EST

BEWARE Aspin Dental Stow Ohio, They are the used car sales men that Hollywood portrays. If you are afraid of a Dentist touching you or putting objects in your mouth you may like this dentist because he will do neither until he up sells you on services you do not need. For a checkup x-rays and a cleaning their sales lady will start you at 12-15 hundred and get it down to 550.00 after they remove the 170 dollar tooth brush and other items you do not need. The amount of forms they want signed and the finical form they want you to sign should have been a big enough sign walking in the door.

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I went in because I needed my wisdom teeth pulled, x-ray in hand. They said they needed more x-pays for the oral suregon b/c the ones I already had weren't up to par for them. I made an appt and still waited 30min in the waiting area, another 45 min in the back for the dentis to tell me "ok" look in my mouth and say, wait to be called to the front. As I wa...

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Aspen Dental crooks

My mother has dentures and a tooth on the top denture broke off - she called her dentist couldn't help her that day so she called around until she got Aspen Dental who said on Monday (this was Friday) that they had a lab in office and could repair her tooth back into the denture - when she went for the appt. they told her they needed to talk xrays and she said she did not want xrays she told them just please fix the tooth like you said you could - there is no need for xrays and an additional charge they insisted and after approx. 2 hours she got up and left and didn't not have any work done - the tried to steal money right out of her pocket by telling her she may have another issue - they are crooks and she lost a days pay because she took off work for this appt - never go to aspen dental - they are crook!

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Linda
US
Jul 20, 2009 6:03 pm EDT

Went in with a toothache and they tried to 'sell' me work including pulling four teeth, partial dentures and full "scaling" which would have maxed out my dental insurance and in ADDITION - cost me a few thousand out-of-pocket.

I went to a REAL dentist, and he cured the problem with a root-canal for $500 - which my insurance paid all but $70 of...

In addition, ASPEN dental advertised "FREE CONSULTATION" and "FREE INITIAL" X-rays - but after I did not by their scam they charged my insurance for these and started sending me bills...

Stay away from these crooks...

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Kasey @ Aspen Dental
East Syracuse, US
Jun 03, 2011 3:27 pm EDT

Our goal is for every patient to have a positive experience, so I’m really disappointed to hear that your mother's visit wasn't a satisfactory one. Would you be willing to talk in greater detail to our Patient Satisfaction group about the experience? This team of specialists is based at our Practice Support Center in Syracuse and can be reached at [protected] or patientservices@aspendental.com.

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MissionImpossible
Cleveland, US
Aug 21, 2009 7:31 pm EDT

You hit the nail on the head! They are crooks. And what does the law do with crooks?...Bring them to justice. They need to be stopped. Look for class action lawsuit in near future.

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Jul 21, 2009 9:02 am EDT
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Aspen Dental is committed to providing all patients with exceptional service and care. If you would like to speak with a representative about your concerns, please call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. and we will do or best to resolve any issues quickly and courteously. Thank you.

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6:30 pm EDT

Aspen Dental didn't make dentures right

Went in to Aspen Dental to get new dentures made, ones that fit without the help of fixodent and after two months get told that I am still going to have to use it on my bottom teeth. The top plate still hurts my mouth and I was told they did everything they could. Guess thats 500.00 down the drain. Don't believe them when they say they can give you your smile back, because they are just saying that and dtrying to make an easy buck. I am thouroughly pissed that they think they can get off doing this to a paying customer!

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Kasey @ Aspen Dental
East Syracuse, US
Jun 03, 2011 3:25 pm EDT

I'm sorry to hear that you're not happy with your dentures. It can take a number of adjustments before your dentures are completely comfortable, so I'd like to ask if you'd be willing to speak with our Patient Satisfaction team about how they can help resolve this so that you are happy with the way your dentures fit. Patient Satisfaction can be reached at [protected] or patientservices@aspendental.com.

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6:20 pm EDT
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Aspen Dental GEORGE W. SAARI

fraud on original contact to extract all teeth and provide upper and lower dentures-------left in four bottom teeth that now have to be removed and will not honor original contact---been back 15 times with problems with teeth tcomplete the orignal agreement they refused to pull as the original agreement ---now want over $200.000 to to pullthese same teeth I wanted pulled in the first place---terrible problems resulting in pain and suffering-aggrivation and Never able to talk to a MANAGER---I'm 82 yrs old and I fell strongly I have been WRONGED and SCAMED my RN daughter is writing this complaint for me-thanks for your help

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joses
Fitchburg, US
Feb 29, 2012 11:29 pm EST

I totally agree with u sir about management, she is so unprofessional. I call the Leominster aspen office 6 times and no call back and when u do talk to someone they say that she will call u back. Its been a month and still no call. Then they will tell u all this work u so call need, make u take a loan out to cover the work, plus take ur ins. and still send u a bill telling me so call my ins. didn't cover it, so why do the work first then screw the client after by sending a collection agency after u without sending a bill first. To all aspen dental costumers if u go to the one in Leominster get out asap they r a rip off plus they don't tell u everything that u want to hear specially the manager shes the worst and very unprofessional.

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3:51 am EDT
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Aspen Dental aspen dental mass action lawsuit forming

If you have been a patient of Aspen Dental and you believe that you have received unacceptable dental care resulting in:

- Physical injury associated with the dental care provided

- Unnecessary, excessive or questionable dental treatment

- Poorly fitting or cosmetically unacceptable dentures

- Protracted pain after your dental procedure

- Emotional Distress as a result of your dental visit

- Financial abuse which you cannot resolve with Aspen Dental

You may have a Legal Right to financial compensation.

A multi-state Mass Tort Lawsuit is forming against the Aspen Dental Group. If you would like to have your complaint against Aspen Dental considered for inclusion in this action, please send a complete description of your “Aspen” experience, including your name, contact email address and phone number to the following email address:
[protected]@consultodont.com
Attn: Aspen Dental Management (Mass Tort / Consumer Fraud Allegations Unit)
we are requesting that in your email you identify your complaint as being in one of the three following categories:
1.DENTAL MALPRACTICE – In which you have been physically injured by their dental “care.”
2.CONSUMER FRAUD – Includes cases in which office personnel of Aspen Dental used high pressure sales tactics designed to take your money with false promises of providing competent dental health care.
3.Combination of Malpractice and Consumer Fraud.
You can remain anonymous!
When you email the description of your complaint for inclusion in this action, simply request that we assign you a confidential identity. As a new patient, a reasonable person would not expect Aspen Dental to take unfair advantage of a dental problem – after all, they are considered to be a healthcare facility; however, when you sit down with the Office Manager to discuss your dental treatment plan it becomes clear that your money, not your health, is Aspen's primary objective. The job of the Aspen office manager is to force you into accepting the most costly and extensive dental work possible. This is termed “conversion” and is against the law.
Aspen Dental rewards its employees with financial bonus incentives for exceeding monthly production goals. This bonus system is based upon Aspen's internal use of “metrics” which pressures each office to compete against other Aspen offices. Unfortunately, since Aspen’s Management Team is composed of individuals whose background is in “consumer retail” – not in healthcare - they operate the dental care facility as a retail business in which you are not viewed as a patient - instead, you are simply a paying customer. Aspen Dental’s motto is: “To create a happy, paying patient.” But, unfortunately once you pay, you quickly discover that you are not happy.
This Mass Tort Lawsuit will effectively make Aspen Dental accountable for their acts through the unified and coherent voice of thousands of patients who have been wrongfully injured by Aspen Dental.
This Mass Tort Lawsuit will channel thousands of patient complaints into a collectively powerful force which will finally stop Aspen. We look forward to consulting you in this matter. Have a nice day.

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MotherMurphy
Stuart, US
Oct 11, 2022 8:21 pm EDT
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I have been to Aspen Dental since 7/12/2022 I had 7-8 lower jaw teeth extracted for a lower plate. The technique used to extract the teeth was barbaric. I ended up with splinters in my gums and here I am nearly 3 months later and am still suffering with these splinters. They actually expected me to wear the dentures with the painful splinters. I am down to one splinter and can wear the denture and I have been back over and over and my denture will not stay in and is ill fitting. They have tried to charge me over and over for misalliances procedures and I remind them that I paid the Delta Dental copay and do not owe any additional charges and they continue to try to charge me for one thing or another. So I am very limited as to what I can eat, it is uncomfortable with or without the denture in. I was misled buy their advertising and felt with so many offices they were top notch.

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Kristi Reynolds
US
Aug 05, 2022 8:07 pm EDT

I had some work done at Aspen Chattanooga,TN. I fell into the partial “guarantee “. I was ripped off. The Dr extracted an extra tooth he said “needed to be pulled” and said it was free since it was his mistake. They’re billing me for that now. Also keep trying to bill my insurance for work not done. My bottom partial has broken 2 times they won’t replace it. My top keeps falling out, they won’t fix it. I can’t get my money back. They said I had a $400 credit from last year to cover my fillings. Wouldn’t give it back to me. I had the cavities filled now they’re sailing I owe them over $1000! I do NOT recommend these guys. I still have fragments in my gums they didn’t clean out when they pulled my teeth! Consumer beware!

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Evilworld
Coldwater, US
Jan 07, 2022 11:29 am EST

We paid 17, 000 plus in cash for denture implants that never worked. Implants started to come out within 6 months of having them. We are having to try to get new traditional dentures made. The cost will be 6, 000 plus. Since implants my husband is now on the heart transplant list. The financial burden this has caused us is sad. We took a good part of money that was meant for our elderly years and threw it away. At the time we felt we were doing the better and right choice. Wishing now we could go back in time and just go with a traditional denture that could have saved us over 10, 000 dollars.

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Kimberly Dragone Barcello
US
Jul 26, 2021 2:59 pm EDT

I worked there. There is a lot of bad going on in that company. As soon as you start to question them, you’re gone. They did me a favor. The dereliction of professionalism with suspicion of malpractice is, of course, unethical and goes against my moral truths.

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Bobi King
US
Jan 26, 2021 5:22 pm EST

Please avoid this business! They put you through so many "tests"! Stuffed many huge items in my mouth that tasted and looked dirty! I should have followed my instincts and left in the middle of their two hour "exam"!
It has been approximately five months since my visit and I am still infected! First my mouth became encrusted with sores, I have a scar on the top of my mouth from one sore that was very deep! Then I started getting a rash around my neck and ears that still today remains but has traveled slowly down to my upper chest and back and shoulders! I have gone to both my family doctor and a dermatologist and neither knew what the rash was!
I was told this "service" (torture) would be free, I even inguired twice during the visit, but alas, I was sent a bill for $193.00. They did correct this when my husband and I rerurned to dispute that "mistake"!
I am 73 years old and have never had any problems with my skin or rashes like this! This place is filthy and should never be open to the public!

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Liz_Coffey
US
Jan 15, 2021 10:41 am EST

Horrible company. Don't go to a strip mall dentist. Dr. Patrick Dermesropian ripped out my wisdom teeth in five minutes without speaking to me whatsoever and even after I said I could feel sharp pains and what he was doing. He has no bedside manner. By the way, how many lawsuits has he been a part of? Unfortunately I saw this too late. I've been dealing with this horrible dentist office since June 8th 2020. They don't know how to file a claim correctly and then you'll go back and forth with them for months. Who has the time to be sitting on the phone between their office and your dental insurance and medical insurance carrier MULTIPLE TIMES! A claim can only be contested for a year which they know ha but unfortunately for them they'll never get any more money out of me when they in fact owe me money and I'm done fighting them about it. If they had just filed the claim correctly like I told them to do on SEVERAL occasions over the last 6 months and like my dental insurance company explained to me to tell them EXACTLY WHAT TO DO, then I wouldn't have to be going through this circus of "we don't bill medical" FINE but my medical doesn't cover extractions! They will send you *the patient* their billing ledger and have you in the middle to go back and forth with your insurance carrier! What are you getting paid to do? I should have just went to McNally for my dental extractions! I don't know what I was thinking dealing with these bozos! How many people does it take to screw in a light bulb? I have talked to so many people over there and finally dealing with their manager Kristina who is no help at all. What about, RE-SUBMIT THE CLAIM CORRECTLY STATING MY MEDICAL INSURANCE DOESN'T COVER EXTRACTIONS and DELTA DENTAL WILL PAY are they not getting? Why do I have to deal with this for 6 months because Aspen Dental is incompetent in filing claims and then I still have to deal with the fact that I paid for two fillings upfront but after that horrible wisdom tooth extraction I promptly cancelled! They won't give me back my money for paying for services never rendered and now are billing me still! Save yourself the time and hassle and go to a real dentist! Don't tell me to call your patient satisfaction team, you can shove IT. I'm never going to get my refund for services not rendered BECAUSE YOU SUCK! And guess what you can send bills all you want, I'm not paying anything. I'll never pay you so don't waste your paper. You and your corporate office are a joke of a "business". LEARN TO FILE A CLAIM! "We don't bill medical" ----Tell people this BS upfront so they can decide for themselves to go to a real dentist!

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Kimberly Dragone Barcello
US
Jul 26, 2021 2:36 pm EDT
Replying to comment of Liz_Coffey

Sorry to hear. I know exactly what you went through. That business is crap. I’d like to know why they are still allowed to stay open. Kristina has no clue what she’s doing, but she puts on a good show for those above her. Who knows what else she does to keep her job. They dont keep employees as they are mostly mistreated. A company can not stay quality with a revolving door.

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Marjy
Bay City, US
Oct 01, 2014 1:44 pm EDT
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I lost a tooth & also my bridge that was attached to the tooth because of Aspen's Dental Malpractice. A Dr. Shah from Lapeer, MI was at Aspen in Bay City, MI when I went in to complain about my pain. He said "No decay on X-ray". Looked in my mouth & said "no problem". The pain left me shortly after, I believe, because I was on Vicodin from surgery I had just had. Two & half months later when asking for a 2nd. opinion re: that tooth with a different dentist who I go to when visiting AZ, the decay had destroyed the tooth. Root canal failed, tooth was extracted, along with my bridge. I filed a small claim in Bay City with Aspen when I returned to MI. First thing Judge said, "Do you have a witness?". Judge told me I could have subpoenaed Dr. Shah. On the small claims I filled out, I only saw Corporation on the side of the Defendant. Judge said the court isn't allowed to help. (When I had returned to MI to tell Aspen what had happened to me, I asked to talk to the doctor who told me I had no problem. Aspen said he was no longer there. So, at that time, I didn't know his name or where he was). The logical thing to me was to name Aspen Dental as the Defendant. The second dentist I have (who discovered the decay) was in AZ. So, that's all I had to go on was all the dentists' written reports. Dr. Shah said on my report (that he did not tell me) that I may have an open margin on the mesial. That was exactly where my pain was when I went into Aspen in Bay City & where the tooth was extracted--along with the bridge. If he would have verbally told me that, I would have sought immediate help with a different dentist. while in Bay City, MI. Aspen's rep. said the Vicodin caused me dry mouth & that's what excellerated the decay. Judge dismissed my case. I would have had to have the dentist from AZ testify in person.

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blademan806
Plainview, US
Aug 30, 2014 9:58 am EDT

I'm from Texas, I went to the Lubbock Texas Aspen Dental, they started out good enough than things start to linger on, visit after visit, x-
ray, after x- ray, I lost count, I ended up with 6 visits to get one root canal with crown, they had to do 2 root canals on the one tooth because it was still painful after they did the first one than getting the crown took forever, they had to order it, why can I go to Mexico and get the crown made that day or the next but not here?Aspen Dental kept wanting to mess with teeth that didn't have any problems, I have other problems in which I will go down to Mexico this fall and get fixed because I have wasted all my money on this one tooth and crown. They've bill me through their finance, in which they where paid 1, 564.92 than I was billed from their office for 936
.75, total 2, 501.67 that's a lot of money for one very small tooth and it looks really bad, It's next to my two front teeth so it's right out there for all to see, besides the pain I went through waiting to get the second root canal on the same tooth, I'm still afraid of Ice Cream, I have to pay the finance company but Ill go to court before I will pay the 936.75, that, s just wrong to charge me more because the finance would not send them any more money for work they didn't do.My biggest question is why s Aspen Dental still open, harming more and more people
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mbk123
Sharon, US
Jul 02, 2014 12:45 pm EDT
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On May 5 2014 I had a toorh pulled at Aspen dental in hermitage, pa. I was told at my first visit after a full mouth of xrays that I would need a full set of dentures. I was told that I would have nothing but problems with ny teeth...I am a diabetic and have been for the past 42yrs. I was told that " I would be much happier " with a full set of dentures...I was told my "teeth were not worth saving". Unfortunatley I felt they were the Doctors and I should Listen.So on [protected] I had all my teeth pulled I spent every penny of my dental insurance plus another almost $3000.00. My life has been destroyed...I cannot eat, talk right..the dentures are HORRIBLE do not fit...I have been back 3 times since receiving them and was told that I just need to get a better attitude. I have contacted Aspen numerous times for my refund...they are not giving me a full refund and I still have not received it. I have been to 2 oral surgeons and another dentis...I was told bt all 3 that they did a horrible job.I was told by the last dentist that the dentures Aspen gave me were for the size of a full grown man. I am 5'2 very petite and small features. I was also told that there was absolutley NO reason for ALL my teeth to be removed. I had a crown in one of my bottom teeth. The other dentist said that they had no right to ever pull that tooth.He said it could have been left there for an anchor for a bottom bridge.Among other teeth that should have been saved. I now have to have oral surgery done on my mouth Mon 7-7 to fix the mess they left...which is going to cost me an additional $2300.00 Have a new set of dentures made that will be a little over $1856.00 and the 2 posts put in botton jaw wich will cost another $3000.00 Not 1 single time did Aspen ever, ever sit down and talk to me about anyother options NEVER...they are a complete a total rip off scam.And now I live not eating, very, very, depressed and ashamed of how I look...This is a CRIME.
Mary Beth Kustelega
526 Spencer Ave.
Sharon, Pa. 16146
[protected]

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sagemo329
Enfield, US
Aug 21, 2013 10:18 am EDT

About 3 years ago went to aspen dental at 434 north main street east long meadow ma.01028.Thought they could fix some teeth and give loan .they push you in office do loan as cheap as possible I paid for 3 years cant ware lower dentures top don't fit to big fall out .when complain she put glue in teeth and slam down on gum hard with glue stuck to mouth and lips I left crying nurses said go see owner at aspen dental in PATRICK DERMESROPIAN ROUT 5 RIVERDALE SHOPS WEST SPRINGFIELD MA.I CANT EAT LEFT JOB FROM BEING HARASS LOST 34 POUNDS DONT GO OUT DONT DATE WONT GO OUT TO EAT HAVE NO LIFE GO TO THERAPY HATE MY LIFE NEVER USE TO BE LIKE THIS FEEL BAD FOR PEOPLE STILL GOING THERE .PAULA DOYLE .2013.

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Aspen Dental a

Dental Corporations - The "Well-Oiled Machine"
Have you had trouble with your dental care at a coockie cutter brand-type Dental Setting?

Does it make you want to think twice before you go to another brand named dental office? Do you feel sorry for the ones that have suffered similar circumstances. Well, I think it is time to do something about it and let the voice of patients be heard. No, it is not the dentists necessarily - it is the system that has been created for the dental providers in these companies. As a general dentist, I have always been interested in Corporate Dental Chains and their practices such as Heartland, Aspen, Allcare, Kool Smiles, Dental Dreams, Comfort, Western, Pacific, Midwest, Altima, Dental Works, and many others alike. The concept of profit maximization in a medical setting alone just seemed to violate the hippocratic oath, dental ethics, and state regulations as in general, only a licensed dentist can own a facility - not some corporate interest. My extensive research leads me to believe that if all the laws set in each state were enforced and people understood how our healthcare laws and system are abused and undermined, not ONE of these operations would be open for business today!
In general, Dental Brand and Chain Companies today are designed in pyramid structures with management personal dictating the dental support staff on how to be most productive. It is being done in different models but the overall picture and motive is the same - certainly not superb patient quality care. The road for financial reward ends with the highest executives while the entire environment is setup for maximum profiteering by the doctors and hygienists who generate the revenues. In most of the models, daily quotas from morning huddles when met are reward with bonuses. Believe it Or Not! Yes, the associate dentist does not have much to say even though his or her license is utilized to make this operation legal and bypass state law while unlicensed professionals set the stage in a separate company and dictate day to day policy and reward the ones who play along. In simple terms, consumers have no idea why they are being committed to extensive dental care at times, that many private dentists would consider unnecessary, are surprise and lured by false mass advertisement at times, and their voice is neglected...The answer is simple - in operations that are profit oriented as the highest priority with no soul, patient care can only be second, third, or forth, or not even much of a concern at times as long as the daily quotas are met. It is always wise to ask your dentist if he or she owns the practice, is a partner, is an employee as it will affect your long term relationship, may result in less caring or conservative treatment, and provide an increased chance for over-billing and refund disputes.

If you have a complaint or knowledge about one of these companies unethical or illegal practices, please contact us so we may guide you in the right direction. Please feel free to also contact us in matters pertaining poor practice of dentistry, or any aspect of what you feel was done wrong. We have an extensive background, comprehensive knowledge, and field expertise pertaining to corporate dental practices.

[protected]@ConsultOdont.com

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Update by DoctorofMedicalDentistry
May 31, 2011 3:49 am EDT

If you have been a patient of Aspen Dental and you believe that you have received unacceptable dental care resulting in:

- Physical injury associated with the dental care provided

- Unnecessary, excessive or questionable dental treatment

- Poorly fitting or cosmetically unacceptable dentures

- Protracted pain after your dental procedure

- Emotional Distress as a result of your dental visit

- Financial abuse which you cannot resolve with Aspen Dental

You may have a Legal Right to financial compensation.

A multi-state Mass Tort Lawsuit is forming against the Aspen Dental Group. If you would like to have your complaint against Aspen Dental considered for inclusion in this action, please send a complete description of your “Aspen” experience, including your name, contact email address and phone number to the following email address:
info@consultodont.com
Attn: Aspen Dental Management (Mass Tort / Consumer Fraud Allegations Unit)
we are requesting that in your email you identify your complaint as being in one of the three following categories:
1.DENTAL MALPRACTICE – In which you have been physically injured by their dental “care.”
2.CONSUMER FRAUD – Includes cases in which office personnel of Aspen Dental used high pressure sales tactics designed to take your money with false promises of providing competent dental health care.
3.Combination of Malpractice and Consumer Fraud.
You can remain anonymous!
When you email the description of your complaint for inclusion in this action, simply request that we assign you a confidential identity. As a new patient, a reasonable person would not expect Aspen Dental to take unfair advantage of a dental problem – after all, they are considered to be a healthcare facility; however, when you sit down with the Office Manager to discuss your dental treatment plan it becomes clear that your money, not your health, is Aspen's primary objective. The job of the Aspen office manager is to force you into accepting the most costly and extensive dental work possible. This is termed “conversion” and is against the law.
Aspen Dental rewards its employees with financial bonus incentives for exceeding monthly production goals. This bonus system is based upon Aspen's internal use of “metrics” which pressures each office to compete against other Aspen offices. Unfortunately, since Aspen’s Management Team is composed of individuals whose background is in “consumer retail” – not in healthcare - they operate the dental care facility as a retail business in which you are not viewed as a patient - instead, you are simply a paying customer. Aspen Dental’s motto is: “To create a happy, paying patient.” But, unfortunately once you pay, you quickly discover that you are not happy.
This Mass Tort Lawsuit will effectively make Aspen Dental accountable for their acts through the unified and coherent voice of thousands of patients who have been wrongfully injured by Aspen Dental.
This Mass Tort Lawsuit will channel thousands of patient complaints into a collectively powerful force which will finally stop Aspen.

Update by DoctorofMedicalDentistry
May 31, 2011 3:42 am EDT

I have researched these folks for ever and am a dentist. It is all about money and not patient care. Really well designed pyramid scam!

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GBears
Lakewood, US
Aug 12, 2011 8:33 pm EDT

Sir, if you had done extensive research you would know that Comfort Dental is a franchise and therefore all of the offices are independently owned and operated by the practicing dentists. Please do not confuse Comfort Dental with any other dental "chain" as there is no other organization like us.

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Shasta1015
US
May 31, 2011 3:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got the full hard sell when I went to DeKalb Dental, a Heartland owned practice in DeKalb, IL. At least I had the common sense to understand what was going on and get out of there and get to a real dentist. They just happened to be the closest dentist on my insurance plan, so I unknowingly made an appointment. It makes me wonder how many people (and their teeth!) fall prey to these people. Most of the employees are better suited to working at a used car lot. What I don't understand is why someone would go all the way through dental school and then prostitute themselves at a place like this.

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Aspen Dental poor service and threats from aspen dental

The absolute WORST dental chain ever! Due to limited insurance dental coverage in my area I had no choice but to use Aspen Dental as they were the only local in-network dentist. On my initial visit they refused to treat my sore tooth, instead they took a dozen x-rays of my mouth and summarized my "treatment plan" which exceeded $6, 000 (my insurance only covers $1, 200 per year). A few (3+ hour each) appointments later with a dentist who barely spoke English and I now have a temporary crown. I received a letter in the mail today from Aspen threatening to charge me the full amount of the permanent crown if I do not return to their office within the next week to finish with this tooth. Even though my out of pocket fee to finish service on this tooth and to get the permanent crown is $349.00 they are threatening to charge me $1, 074.00 if I do not keep my appointment on June 1st, 2011 (less than 1 week from today). I have received bills in the mail for services already paid, etc. I cannot say enough negative things about this company. They are truly the WORST dental chain anywhere! After I finish with this appointment I will rather go to an out of network dentist provider and pay more rather than waste another minute of my time and hard earned money on this place. They should be shut down! If you care about your teeth and your wallet, DO NOT go to Aspen Dental...HORRIBLE SERVICE and they will RIP YOU OFF!

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Aspen Dental uncaring $ hungry

My mother went to Aspen Dental because she had no insurance and found they were cheaper. They are cheaper for a reason. She's had dentures since she was 14 years old, she's now 82. To make a long story short, she wasn't happy with the first pair they tried on her in the office because of the fit, so they had her come back in two weeks and they gave her the same pair, told her they were different, told her they'd fit better in a week or two and basically bullied her until she left with them. Since she had no dental work done for them, they should have fit her perfectly when she left. She was so upset that she refuses to go back. They made her feel *** and old. We are returning them and we will not be paying for them. She's going to go to our dentist. They are out for the money - stay away.

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Kasey @ Aspen Dental
East Syracuse, US
May 24, 2011 3:33 pm EDT

I'm very sorry to hear that you and your mother were not satisfied with her recent visit or the dentures she received. Please know that denture patients typically have to come in several times for adjustments upon receiving their dentures to ensure proper fit and comfort -- the dentist and lab technician are committed to working with every patient to make sure that they are fully satisfied with their dentures. Here's a brief video about what to expect during the denture process: http://www.aspendental.com/video/smileguide.livingwellwithdentures.html

Would you be willing to talk in greater detail to our Patient Satisfaction group to see whether they can help? This team of specialists is based at our Practice Support Center in Syracuse and is trained to help resolve these types of issues. They can be reached at [protected] or patientservices@aspendental.com.

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6:37 pm EDT
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Aspen Dental incorrect billing

After following up with Amy at Aspen Dental Patient Satisfaction on 5/2/11, regarding being sent a bill for $172.40, she concurred that I do not owe them that amount and stated that I would receive a corrected statement/ledger...and they still have a credit amount for me. Amy today again said she will send the corrected ledger out to me as I have still not received one.
HOWEVER...my question regarding the denial of payment toward my permanent partial took an interesting turn. I was told by Amy on 5/2/10 that the payment request would be resubmitted to Ameritas (although she seemed certain that it would be denied after I told her the insurance company said the wrong code was submitted and there was no indication that they were being billed for a permanent/replacement partial and they received no information from Aspen Dental that I had a temporary partial prior to that and for how long).
After not hearing back from Aspen Dental or Ameritas, I again spoke to Amy at Aspen Dental patient satisfaction today 5/18/11 and she said payment request was resubmitted on 5/3/11 but again she was certain the insurance would again deny the permanent partial charge due to "frequency". I asked her to explain what frequency meant and she said my insurance covers a partial every 5 years. I explained to her that I was specifically told at the Mount Dora, Fl office that the first partial I rec'd was temporary and to be replaced after 6 months with the permanent partial. She tried to tell me that there is no difference between a temporary partial and a permanet partial but that after 6 months one would have to be replaced anyway after the gums have receded...would that not make the first one a temporary then? As a matter of fact Miss Schneider (Mt. Dora office) herself left me a voicemail message in January of 2011 requesting that I come in to get fitted for the PERMANENT partial. I went back in February for that.
In an email from Miss Samantha Fikes with Aspen Dental Patient Satisfaction back in November 2010, she stipulated that the permanent partial would NOT BE BILLED to my insurance company until after it was placed sometime after the 6 month period. I quote Miss Fikes below:
" I do show that you still do have to get your permanent partial. We did not send the charge for this to your insurance carrier yet because it is not placed."
Yet this morning when I contacted my insurance company, I was told that Aspen Dental did not bill for a temporary partial back in August 2010 (when I received the temporary partial) but billed for a PERMANENT partial which I did not get until about April 2011...interesting!
The Ameritas rep Liz said: had Aspen Dental billed for a temporary partial there would have been a different rate for that...ofcourse less than a permanent partial. The insurance rep said if they were to correct their billing to correctly reflect the charges for the temporary partial I received in August 2010, then Aspen Dental would have to reimburse the insurance company as they had overbilled at that point.
I called my insurance company again just to be sure and spoke to Mark and was told that had Aspen dental billed correctly in the first instance for a temporary partial, then I would have been qualified for the insurance payment toward the permanent partial after the 6 month period.
So! here's the synopsis of what Aspen Dental did:
They billed my insurance company for a permanent partial when I only had a temporary and they were paid 50% of $599.00 (eligible PPO charge on a PERMANENT partial) by insurance company...and took payment of 50% from my out of pocket account, then they rebilled the insurance company for "prosthetics" verses what they billed for the first time "denture partial" and when that payment request was denied by the insurance company...Aspen Dental took not $599.00 but $720.00 from my account! And as if that was not bad enough tried to bill me over and above what I should pay...the $172.40 as stated above!
At a time like this, when people are experiencing such economic hardships, is this how Aspen Dental makes its money, by ripping people off? Does this unethical behaviour extend to the Patient Satisfaction department and beyond also? I would like a written explanation/breakdown of all the PPO charges you have applied to the out of pocket account I have with you in the amount of $1412.60 (this I will compare to my insurance statements). Also I as well as my insurance company - Ameritas, would like to know if you are going to make the necessary corrections and ACTUALLY bill them for a temporary partial, since you have already been paid 50% by them for a permanent partial & 50% by myself and have also taken over 100% payment for a permanent partial untop of that from my account because you claim Ameritas denied payment of that permanent partial.
I know your organization has to make money but doing so dishonestly might not be in your best interest. I look forward to your written response.

Jennifer Ebanks

cc Better Businsess Bureau
Pam Bondi - Florida Attorney General

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Update by J.Ebanks
Dec 31, 2011 11:05 pm EST

Unfortunately most people accept dental/medical billing blindly. My discovery was after the fact when I cross referenced my statements (dental statements against insurance statements) but I eventually did get some resolve and for that I am glad. Consumers have to protect themselves because some of these companies, unfortunately, are not completely above board.
If you are not being unnecessarily charged for something you don't want or need, you might be owed a balance based on what you've paid them and what's been paid to them by the insurance company, and you won't know or be given a credit unless you verify and follow-up. Save emails, voice messages, take notes and follow-up...relentlessly! :)

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Theresa Lee
Wilmot, US
Dec 31, 2011 5:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

This seems to be a common practice for them. I have just gone something very simular with them. Incorrect insurance codes and overcharging for insurance covered procedures. I was also told my insurance would not cover and yet, 5 calls to the insurance carrier and my coverage outline and handbook all say its covered. I think they call it fraud!

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Aspen Dental horrible service and prices

This dental office is a complete scam. The appointment was easy enough to get, but its probably because they are such a complete rip off. I had to wait 45min before getting called back.. only to have 25 xrays taken with this plastic thing being jabbed into my gums. Then walked back to a completely out in the open examining room with a tv blaring and no explanation on how to turn it down. The actual dentist walked in introduced himself and stuck a mirror in my mouth. Looked for five seconds, said looks good no cavities let me get our office manager to talk to you about scheduling a cleaning. I said, well aren't we going to.clean my teeth today, he replied oh no you have to come back to do that. Then the office manager came and took me to her office. She explained I would need two cleanings because it had been awhile since I got my teeth cleaned. Then she showed me what my insurance would cover. Which was only half. I asked why was it so expensive I have amazing insurance, I have never had to pay for anything. She said it was because I needed two cleanings. I said than you very much and walked out. Horrible... horrible place never ever going back no matter how bad my teeth hurt. When I left not only did I have a headache but my teeth actually hurt and they only took xrays.

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srchng4care
garland, US
May 05, 2011 10:15 pm EDT
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you got an fmx thats standard and you say your dental insurance pays for everything thats a lie! dental insrance is a joke they pay for your cleaning yes but other than that puh lease and you may have needed deep scales and root planning usually done in 2 visits and usually done on patients who havent had there teeth cleaned in awhile typical patient wants to come to the dentist but then gets mad when told the truth dont go if you dont like to hear the truth about your teeth! your wasting the doctors time!

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Aspen Dental deceptive billing, poor service

I had not been to a dentist in years, and I now have dental coverage through my employer and thought I should see a dentist. I went to aspen dental because it was close to me and covered, and the commercials made it seem like a decent place. I had an appointment, and after sitting in the waiting room for close to 25 minutes, they called me back to do my xrays (which they said was standard for new patients). The girl doing the xrays had obviously not done it very often, as she had quite the time getting the tools in my mouth and actually taking the pictures. She struggled through doing each one, and it got to be rather painful having to take the tools in and out of my mouth repeatedly because she wasn't getting a good picture. After that whole ordeal was over, I was brought into the exam room, and waited there for about another 20-25 minutes to see a dentist. She finally showed up, pulled up my rays, told me all 4 of my wisdom teeth were infected and would need to come out, also that I needed a two stage intensive cleaning. Looked in my mouth briefly, scraped a few teeth, and that was that. They sat me down with a "billing specialist" who printed up an estimate of what it would cost me to have my wisdom teeth out and the intensive cleaning that was prescribed. He told me it would be $250 for my wisdom teeth after my insurance payed what they would pay, and that each phase of the cleaning would be $125. That totals to about $500. He told me I had to pay the $250 for the oral surgeon before I could make the appointment, and since I didn't have the money at the moment, I would have to call back to schedule the appointment. They eventually called me to set up the procedure, at which point they went through all the pre-surgery instructions with me, which was fine. Then came time to take my payment, which again, I was told would be $250. I gave the girl on the phone my card info, she told me I was all set and that they'd mail me a receipt.

The next day I look at my bank account and see a $325 charge. I called back to the office and was on hold for 10 minutes before someone told me why there was more of a charge than I was initially told. She told me it was because of the $75 insurance deductible. The procedure was $250 AND I needed to pay my deductible. When I told her that was not what I was told NOT EVEN 24 HOURS EARLIER, and I did not authorize a$325 charge I authorized a $250 charge, she put me back on hold while she spoke with the "office manager". She gets back on the phone and says they'll refund the $75 but that I will be responsible for paying it when I come to the appointment for the procedure, and that it will take 10-14 business days for the refund to clear the bank and show up on my statement. Anyone who's ever had a refund knows it does not take 10-14 days for it to post to your account. I then proceeded to tell her to cancel my appointment and refund the whole $325 becaues I was not happy with the way it was handled and I would have the procedure done elsewhere. I would encourage anyone else to do the same.

BEWARE OF WHAT YOU ARE PAYING FOR ASK QUESTIONS AND VERIFY WHAT YOU ARE REALLY BEING CHARGED

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AdamWitner
Troy, US
Aug 14, 2012 7:38 pm EDT
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Troy Road E. Greenbush, NY 12061‎
[protected]

This place is horrible. The way they treat people is absolutely abominable and unacceptable. They do not know how to deal with customers and instead of providing a good customer experience they choose to be disrespectful, rude and antagonistic. They hire riff Raff off of the street to handle their front end office. An absolute joke! I say stay away and take your business elsewhere - there are lots of other places you can go to receive dental care. Why pay money and be treated very poorly?

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amber d
Flat Rock, US
Sep 16, 2011 7:04 pm EDT

aspen dental in chattanooga tennessee is the absolute worst place to go for dental services. I was seen their yesterday and the doctor i seen was a jerk he wrote me a prescription for amoxicillian for infection and tramadol for pain because my wisdom teeth are coming in. I got both of them filled and started taking them well it was about 20 minutes after i took a tramadol i started feeling funny and the next thing i know i passed out for about 5 minutes and after i got up i still felt like i did before i passed out so i took 2 benadryl and it helped so i called up their to let him know that i had an allergic reaction to the medicine he prescribed for me well he was with a patient at the time and told me to call back in 20 minutes so i did well i called back and finally got ahold of him for like a minute then the next thing i know he hung up on me so i called back up their and he told me their was nothing he could do for me because i wasnt at the office ok i live an hour away from the office and really who has money to just blow away on gas i mean where i live gas is $3.99 a gallon and to fill my truck up and to go back up their is ridicilous so if anyone is thinking about going to aspen dental in chattanooga tennessee i would seriously think it over before you go. the prices are extremly high their to they gave me an estimate to fix my mouth and their estimate was 5, 000 and i called a local dentist around my area and he said he would do everything that they told me they would do at aspen dental for half the price so if your not rich like me the best thing to do is call around for the cheap and best price you can

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Aspen Dental unnecessary charges

I recently moved to this area, and I wanted to find a new dentist that was conveniently located in this area. Of course, the TV ads caught my attention, using sincerely-looking actors. I am diligent in my routine check-ups, every 5-7 months. On my first visit, only x-rays and initial consultation was scheduled. Not only is this inconvenient for working people, but I would need to take another day off for any other work. They took individual AND panoramic views of my mouth, this is very costly and unnecessary to the dental insurance companies. They claimed I needed deep scaling due to periodontic disease in the lower back section of my mouth, at a cost of $1200.00. I explained that I have never be diagnosed or recommended this procedure. They would not be able to do any routine cleaning without the deep scaling! What a scam!

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Kasey @ Aspen Dental
East Syracuse, US
Apr 28, 2011 7:07 pm EDT

Hi valleyisle,

I’m sorry to hear that you weren’t satisfied with your recent experience. While I don't know the specifics of your diagnosis or treatment recommendations, I wanted to provide some general context about why X-rays are so important.

X-rays are an important part of a comprehensive dental care program. They help your dentist detect problems that cannot be seen with the naked eye, such as cavities between your teeth, cysts, gum disease, infections and other conditions. Finding and treating dental problems like gum disease at an early stage can utlimately save you unnecessary pain from advanced gum disease down the road.

Regarding your cleaning, you should have been informed prior to your appointment that your first visit would consist of a comprehensive exam, X-rays and consultation (not a cleaning), and I apologize if that didn't happen.

Again, I'm very sorry that you didn't have a positive experience. If you have any questions or would like to discuss your feedback with a member of our patient satisfaction team, please call [protected] or patientservices@aspendental.com.

Thank you,
Kasey @ Aspen Dental

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dental
US
Apr 27, 2011 3:22 am EDT

the X-rays are needed for the diagnosis and the insurance company sometimes wont pay for them every year. it is better to get a copy whenever you are moving from one dentist to another. but if you have been going to the dentist every 6 months, the chances of you having peridontitis is very small .please visit this blog
http://dentalcheaters.blogspot.com

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Aspen Dental bad work

Let me start off by saying I became dental phobic after a few years ago when a dentist drilled into a tooth that was not numb. So yes it was my fault for putting off dental work for a few years, but recently I had a old filling come off my molar and immediately called to make an appt since they are the only place that takes me aetna dmo insurance. I am first told it will be weeks before they can see me so I am stuck with walk in clinics. Anyhow moving forward, I schedule my first appt with aspen dental in battle creek, mi and I am told I need 21 fillings, some new, but most are old fillings that just need to be redone. fine. So I go for my first appointment and everything is very rushed (they did 5 fillings in 45 minutes). I was told it would be tooth colored fillings for my front teeth, they did the swatch thing where they tried to best match my teeth, well they went about 4 shades (no exaggeration too dark) so mind you it was all I could do to get back in the dentist chair, when I told them I was doing the best I could but it was intimidating for me they said "we dont care about what happened in the past, just in the future. So feeling all accomplished I go home to look at my teeth, my smile turned into a frown after I saw it looked like I had brown spots on my teeth.

The fillings were too dark. Not to mention where they injected me with the numbing solution i felt like I had been punched in the the face for almost a week after (I have never been in that kind of pain over shots in my mouth and believe me I have had plenty) so I work in a call center and they are very finnicky about how they schedule their time off. so I arranged my time off for my second appt. guess what? they pushed it back an hour and left me a message simply stating my appt had been moved, didnt bother to ask me if I could make it, just informed me thats "when I needed to show up" to quote the receptionist directly. While I am in the waiting room i am behind a gentleman who had a new patient appt, he signs in, sits in the waiting room for 15 minutes only to be told they bumped his appt to the next day and yet he was never called. when he told the woman he worked at a factory and it was going to be next to impossible to come in tommorow she said "well give us a call when you can see us again."

This was just the beginning. so I get back to the chair I let them know about the color issue with my previous fillings the dentist sighs and says well that means were gonna have to re do them and I let her know that was ok lets just wait til everything else is done and I will schedule another appointment. She then proceeds to numb me, i generally have a difficult time getting numb which i told them about I had to stop her twice to re numb me because I started to feel it and she said "your are hard to numb, this is ridiculous" when i said i was sorry i wish i could do something to help she just did a frustrated sigh have me a shot and proceeded to work on the tooth TEN SECONDS after putting more numbing solution in it. They do the fillings, they did all the silvers ones except for one that I requested be tooth colored since it would be visible. Guess what? they used the SAME WRONG COLOR on that one too after i asked TWICE to make sure it was lighter.

lets pause and think about this. they now have to redo all the filings they did the first time, and this other one, which means numbing me again and going thru all this again. why? because they didnt do it right the first time. Then during my work I happened to be in a chair by their cleaning area where they clean the instruments three dental assistants were using profanity saying how much stuff they had to clean.

and just when you thought it couldnt get any worse. I noticed that my insurance was charged four times the amount for the first visit for the SAME TEETH NUMBERS, I asked the receptionist about this she goes 'are you sure'? and wouldnt even bring up my account. She said we would figure it out. Oh yes...it gets even worse. So i get home pull up my aspen dental online information and guess what? they charged my insurance FOUR TIMES for the same teeth numbers for todays visit.

So all in all, I have brown spots on my teeth i didnt have before, I have to get a good portion of my fillings redone, my mouth is now sore from a week ago's injections and todays, they have WAY over billed my insurance, oh and yes, today they chipped one of my teeth while working on the other one...only they didnt say anything about it, so that means thats gonna have to be numbed up again too.

let me re emphasize...i was dental phobic before this, and this was my first time in the chair in 4 years. and they want to do a root canal on me? yeah right, needless to say I will be finding another dentist to take care of that portion. If you are like me and dont have a choice because you have DMO insurance...brace yourself. If you have a choice, please please please do not go to aspen dental, they are the worst, i cannot wait to change my insurance next year, and I guarantee you I will NEVER use aspen again once the rest of the work is done. I simply cannot afford to pay out of pocket so I am stuck at the moment. its awful.

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momofthreee
Upland, US
May 02, 2012 12:58 am EDT

I have worked for the company and watched first hand them rip off, lie and cheat their patients...I was told I was too nice and caring to patients...it is all about the money and we don't have time to care for the patients that are not making them the money. They have the highest turn over in employees as I have ever witnessed in my life...in the two monthes I spent in one office, I had 7 different office managers who all had theeir own way of doing things...They want you to lie and it to seem normal to people when dentures don't fit for thee 5th time and can't eat and are so sore that it is normal, Daily I had patients complain of permanent crowns and fillings falling out of their mouthes for 2nd and third times, , , , I am sorry for anyone who happens to buy into the lie they are selling at the patients cost...what a sad world we live in where the love of money comes before the service's and products delivered.

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Kasey @ Aspen Dental
East Syracuse, US
Apr 26, 2011 2:01 pm EDT

I’m very sorry to hear about your experience. Our goal is to provide every patient with quality care in an atmosphere that is welcoming and respectful, and I apologize that your visit did not meet those expectations.

Would you be willing to talk in greater detail to our Patient Satisfaction group to see whether they can help? This team of specialists is based at our Practice Support Center in Syracuse and can be reached at [protected] or patientservices@aspendental.com.

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3:59 pm EDT
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Aspen Dental refusal to allow me to speak to dentist

I pre-paid for a long list of dental work, begun in February 2011. One issue on that list is the need to have a wisdom tooth pulled. Because I have so many problems with my teeth, the manager of Aspen Dental put them in order of priority, with the pulling of the wisdom tooth being lower on the list than other more immediate problems. During the night early Saturday morning I woke up in pain from the wisdom tooth. I took aspirin, but the pain got progressively worse. I also tried Aleve, rinsing with salt water and anything else I could think of. When I realized it wasn't going to let up, but continued to get more painful I put a call in to Aspen Dental's emergency service line. The operator refused to put my call through to the dentist on call because "my problem tooth was one that they had not yet began work on". I persisted in telling this young woman on the phone that I was in pain and need to speak with my dentist or one on call. She refused to put me through, quoting that its their protocol that emergency calls are only taken for work that has been done and is causing a problem, not on teeth that haven't yet been worked on. No matter how hard I tried to get her to understand that I was in excruciating pain and needed to speak to my dentist who is working on a laundry list of problems - that have already been paid for, she refused to help me. After hours and another night of horrid pain, I tried again at 10:35 a.m. on Sunday. I got the same young woman operator on the phone - she remembered me for yesterday and again refused to help. I asked her if she is a professional dentist qualified to diagnose me over the phone and she got rude and told me that I cannot speak with a dentist, that I don't meet their protocol for an emergency and she refused to put my call through. I am outraged at this lack of concern for an existing patient. I was under the impression that Aspen Dental was MY dentist, but have been corrected on that assumption. They have put their telephone operator in the position of determining if I need emergency dental care. An outrage ! I am now awaiting a return call from my primary care physician looking for help. I am in horrible pain and need something to take to get me through to when I can get to a dentist. Now I have to go to Aspen because I have already paid them for this service. I will be filing a complaint with the Better Business Bureau, the American Dental Association and anyone else that I can think of that should know about this cruel and unfair treatment of a human being... CJ Shannon, Connecticut

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Kasey @ Aspen Dental
East Syracuse, US
Apr 25, 2011 4:58 pm EDT

Hi CJ -- I'm so sorry to hear about what happened. I've passed your comments along to the office and Patient Satisfaction team. You can expect to hear from them shortly.

M
M
most likely it's your fault
US
Apr 25, 2011 1:13 pm EDT

That's the Aspen way. I hope you are able to get your money back and see a reputable dentist. This company is horrible. Complaints everywhere.

Here's the corporate address:

PO Box 3126. Syracuse, NY [protected]

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6:35 pm EDT
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Aspen Dental concerned, I am wondering if I cancel?

I just went to Aspen Dental last Friday(4-15-11), I have another scheduled for this Friday and I am wondering if I cancel will I be charged for X-rays, consultation, and whatever other lavish charges they can imagine? I have Fibromyalgia, due to this illness in combo with the medications & my body not absorbing Vitamin D/Calcium properly, my teeth are in desperate need of proper care but reading through the complaints & lawsuits I feel it is necessary to find not only coverage but a DDS with a valid record of success. I can't believe the amount of fast food style GREED that has taken priority over patient care, Sad commentary...I went through my 9 page diagnosis, they have me down for a procedure with every department available to the tune of 9325.00, Hygienist is scrapping gums, general dentist is drilling & filling cavities / including a very thin shrunken front tooth, and then of course the orthodontist for extracting 5 un-salvageable teeth & temporary partials/permanent partials ! I asked so do I get a choice between door #1, #2, or #3 for the token door prize or is there a double-wide trailer waiting for me upon completion of the maze? All the girls I met with were in fact very friendly & did answer all my ?s to the best of their ability however having an office manager explain the run-down left me in an altered state of questioning my own better judgement...I wasn't there for my spring spa day but after reading all the information I do feel as if I made an appointment for a Hi-colonic ...

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Js*^#
US
Nov 07, 2012 2:17 pm EST
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I would like to explain my experience with aspen dental Scranton office.I had a missing filling causing me extreme pain so I made appointment.Had x rays done, met with dentist and then with Lou the office manager.He explained the treatment suggested by the dentist.Please remember that its your money and only you know what you can afford.I do have dental insurance which covered the initial visit.Some procedures i opted against due to my finances.Peridonal cleaning for one.Went with regular cleaning that insurance paid for.Did not get temporary partial, figure I would wait until gums healed approx. 6 months.My total out of pocket is around 500.00
Lou was very patient and answered all my questions.A few days later I went in to have 2 teeth pulled.The dentist made sure I was comfortable and pain free.Quite pleasant for having teeth pulled.Returned for another visit for filling, again pain free.I chose to have one tooth filled at a time so my co pay wouldn't be to much.So far very pleased with dentists and staff.

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11:49 pm EDT
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Aspen Dental over charge

I took my daughter to Aspen Dental last July, she needed a partial made due to a loss of her tooth. We did what they asked of us and she had 2 teeth pulled and we were told that she needed to get imprint and she would get a temporary partial for about 3 months and then would get the new partial . I gave them $2800.00 and to this day she still has yet to get what we paid for. She has been in their office almost monthly and every month they tell us she needs a new procedure from a cleaning which today cost $145.00 to fillings which from one visit to another we get different story about what she needs. As of today they have told us she needs 2 filling on her bottom teeth and then another cleaning before they can do her print for her partial.
I feel like I am robbed because I have NO insurance and I pay cash for their service so there is really no-one to stop them for changing me for service I don't need. Do I have any rights as to stop them for charging me so much and get what I have paid for. I will NEVER recommended Aspen Dental to anyone. They are thief
I am asking for help in my rights, there has to be something that can be done they have $900.00 of my money for this partial that is still not in my daughter's mouth.
I would appreciate any help

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srchng4care
garland, US
Apr 20, 2011 9:12 pm EDT
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get a second opinion. and what do you mean an imprint? implant? cause those yes are very expensive regardless of insurance whatever and also they may not want to make the partial until all the work is done becasue if any of the teeth change or move after the partial is made it wont fit anymore

M
M
most likely it's your fault
US
Apr 17, 2011 5:26 am EDT

One more thing Pauline,

When Aspen posts their apology and suggests patient satisfaction and they will. It's a complete waste of your time. Your best bet is get your money back and go someplace that actually cares about patients and get a partial for your daughter.

You really should have her re checked by another dentist. No telling what Aspen really did to her.

M
M
most likely it's your fault
US
Apr 17, 2011 5:18 am EDT

Yes, I agree that Aspen is ripping you off. The wait time for the partial is most likely due to having the teeth pulled and the healing time associated with that. Aspen loves people to pay in advance and it's the office manager's job to get the money.

Get with the office manager and tell him or her that you want the partial and ask where it is. If they can't give you a date then ask for a refund which they will in turn have to get from the home office in Syracuse, NY. I'm sure the partial won't fit correctly any way and you will have to have another one made elsewhere.

Don't allow anymore dental work to be completed on your daughter. Most likely she does not need it anyway.

I have seen Aspen rip people off. Just go to Google and type Aspen Dental lawsuit and you can read about them as long as you want. The scary thing is, most of it is TRUE!

C
C
CommonsenseIMHO1
Denver, US
Apr 17, 2011 12:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why exactly were you going to Aspen Dental in the first place? The only difference between them and McDonald's is a drive-up window.

>"I feel like I am robbed because I have NO insurance"

Why not? Where did you get $2, 800 from? There are private Dental Insurance policies!

I think you need to pull your head out of your rump. Tell me something do you get taken a lot? Start being the adult and ask questions, get estimates. You're a victim of you're own ignorance.

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About Aspen Dental

Aspen Dental is a leading dental care provider in the United States, with over 850 locations across 42 states. The company was founded in 1964 and has since grown to become one of the largest and most trusted dental care providers in the country.

Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.

One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.

In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.

Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

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Overview of Aspen Dental complaint handling

Aspen Dental reviews first appeared on Complaints Board on Oct 28, 2006. The latest review Don't get Scammed! was posted on Oct 19, 2024. The latest complaint Reimbursement back on my credit card was resolved on May 24, 2023. Aspen Dental has an average consumer rating of 2 stars from 1661 reviews. Aspen Dental has resolved 210 complaints.
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