Aspen Dental’s earns a 1.5-star rating from 1661 reviews, showing that the majority of patients are dissatisfied with dental care.
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Dishonest, poor work and customer service
I totally agree with all the complaints on this forum. I started my nightmare with them last Feb. and it continues. They have ripped both me and my insurance company off in just about every way that is mentioned: fit, cost, billing my insurance co. for teeth I don't have, and would never accept! Refused to reimburse them...Do what I have done, contact your...
Read full review of Aspen Dental and 8 commentsThey lied about their services!
I was told that $10, 300.00 would cover everything from my initial consultation through surgery and up to receiving my permanent partial dentures. After my last visit I was surprised to find out that not all of the services were covered by the initial $10, 300.00 and I still have not gotten my permanent dentures. Now I owe an additional $400+ for appointments that I was told was covered. What's even worse is that part of my restoration failed and they are billing me once again for a filling that didn't even last 6 months. I have no insurance so I am forced to pay out of pocket. I AM NOT SMILING!
Awful company
I too am a very dissatisfied patient ('customer') of Aspen Dental. Have been going thru heck with these people for almost a year. Too many problems to list here, still haven't gotten the money back I deserve, and they are refusing at this point to reimburse my insurance co. and I never accepted their crummy ill fitting dentures or partials. Still have their crummy ill fitting 'temporary' teeth, only because I cannot afford to go elsewhere until I get my problems resolved with my insurance co. They are thieves who only care about the 'bottom line' like most corporations. PLEASE if you are having problems with them, do what I have done and contact your state's Attorney General. Let them know what a scam this place is and then maybe someone will do something about them! I live in Ohio and would like very much to take them to court, but cannot afford an attorney right now. Anyone know about a class action suit going on? I would certainly join in!
The complaint has been investigated and resolved to the customer’s satisfaction.
So this is very interesting. I needed a cleaning, had to go to though a massive amount of xrays, even though I had recent one from a my previous dentist. They took my Blood pressure and told me my blood pressure was high. A follow up with my GP proved they were wrong. SO after my cleaning they told me I had gum disease and and need the deep cleaning. I seemed fishy, so I called my previous dentist from where I used to live. He said well you xrays are about 6 month old but he didn't' see where deep cleaning was necessary.
After reading the reviews above all I can say is it Sounds like a pattern to rake in money to a big box corporation to me!
Lesson...seek a second opinion!
I went for the free exray and consult advertised, was going to get a cleaning and instead the dentist said I had gum disease and needed a expensive deep cleaning proceedure. The exray tech did not know what she was doing at all. Took exray after exray with a outdated device that fit my mouth very uncomfortably.
I was offered to sign up for the payment plan, a loan more or less, I had no job at the time so not sure how she thought I could qualify. I left to think about it...
I called another dentist and got quoted half the price of Aspen's price for same thing and so I went to the other dentist and the exrays there only took a sec. and got a deep clean for half the price.
Will never go to Aspen Dental and am glad they did not get any credit card info on me that day.
I drove my sisters to the office in Springfield, Il. WOW that is a scam.
They advertise full set of replacement dentures for $1899.00 and then they give you this discount. The initial cost before the discount is higher and the price after the discount is higher than they advertise.
Arrived at 3:00 p.m. left at 6:10 p.m. Found a place right here in Peoria, IL. that will give the same quality dentures, and do the extractions for $869.00. for upper denture only.
I would advise anyone to stay very far away from Aspen Dental!
I would advise anyone that has gone, to file a complaint with the better business bureau, as this stays on their record.
I understand one man owns this operation with investors, so we all need to send him a message that he is out of business...
After reading all these complaints I have decided I WILL NOT being going to Aspen Dental as I had planned. I wondered why they were only advertised on TV for two days and I have not seen their comercial since.
I too have become another victim of Aspen Dental. I live in South Portland, Me. They told me I needed a special cleaning and Ihave the begining stages of gum disease, at the end of my exspensive cleaning I got a stupid toothbrush and a rinse..WOW! They acted like they were doing me a favor when they signed me up with care credit. Now when they were selling me on this wonderful card they made it sound like it was a credit card.What gets me is they billed the whole amount of suggested work all at once even though I hadn't had it done yet.What is that all about? So I refused some of there sugestions and the financial lady was so rude to me when I told her I wasn't getting things done and gave me attitude because now she had to adjust my total amount owed. I feel like I am getting ripped off because I have to pay finance charges on money I am not using and will not be using. I am interested in this class action law-suit for many more reasons then what I have stated and will be in contact with the Attorney General for my state. LETS DO IT!
Charges for work not done
My husband broke a tooth and our new insurance wants us to use Aspen Dental.
He went for the first visit, an evaluation. They told him he needs 12 caps, and has
the beginning stages of gum disease.
Today, they worked on his broken tooth. It's dead, so instead of extracting it, he got a root canal and now we have to go back for a crown.
I don't have the kind of money they are charging. If you don 't do the work they recommend, they bill you astronomically for basic things. The x-rays are a joke, it took an hour for them to get a clear set, where have all the honest dentists gone?
Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your husband's visit to our office was anything less. We advise all of our patients to first call the Aspen Dental office where they were treated and, if the issue is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.
Yes, the same here in Aspen Dental in Fairlawn, Ohio, 3737 W Market St, Fairlawn, OH 44333, [protected]
We switched to it over an year ago.
A few months after we switched, the manager began to cook the book, charging services never provided, cheating both the insurance and us, mostly on my wife since her English is limited.
I confronted the manager several times, and she always blamed human error in book keeping
Last Dec, I demanded the account ledger and caught all the charges on non-existing services, one was just two-day old!
Dozen or so people also caught their cheating
If you used this office before, make sure you ask for a detail account print-out and go through it thoroughly
On top of the cheating, their works are terrible: Not only they chatted during cleaning, one time, when we took my girl home after cleaning, we notice a big chuck of deposit was not removed
Rude, poor work you name it
At first I was oh so happy, But I switched from the head dentist, I could just not take the way she spoke too and belittled her staff in front of clients. So then she wasnt' nice to me, since I said I could not sit in a chair and listen to it. Then came the dentures. The tempories were nice looking. The permenants, that was another story. The temps look and fit better. They look like they are pushed back in my mouth and look like dentures. I said I didn't like them and showed them where they looked bad and said I could not keep them in. LOL I was informed that it was the way it had to be. They relined them the teeth to fit better. I got home 2 hours later and bit into an egg salad sandwich and they fell out. Of course they didn't believe me.
I never have gone back for my permenant lower teeth. the temps were terrible. My sister (at the same time) had a similar experience. They ground her permenate teeth down so the dentures would fit the bite would be right. GRRRRRR!
As I was going through my dental work. the secondary dentists came and went. So did the rest of the staff. No one could work for the witch. The head of billing was great, at first. Then all the upset clients in the waiting room. Just unbearable.
If I thought I could get any coverage to undo this mess I would go for it. Stay away.
I went to aspen once to have a tooth removed, and On the chart they had said that they removed 2.But they only removed 1, so they charged people dental plan for 2, The 2nd time was today, I called last week to make an appointment to have 8 teeth removed so I could get dentures made, [not for aspen, aspen wanted over $1000.00 more for the same denture.]The lady said to come in today, went their and they [aspen] had all my info, in the computer WRONG. no wonder their billing is so messed up. So here I am ready to have my teeth removed and now the lady say's OH you have to have an Exam.I told here that I had one before and aspen told me that I would have to have these SAME teeth removed.I talked with the Manager and told him off and told him that ALL the people on the internet were correct saying that aspen is NO GOOD. All they want is your money. Only reason im having them removed their is because of my insurance plan.I would NEVER have my Dentures made their, pluse like I said, I found a very nice Family type dentice with LETTERS hanging in his office, and He will save me OVER $1000.00. Pluse he CARES how you feel. NOT ASPEN.I have a good layer, if they screw up ANYTHING with the extractions. This is the Aspen in Waterbury ct. aspen is a NO NO.
I had a filling done w/ Aspen dental in Bristol, CT-I have terrible anxiety about going to the dentist, so they doctor who came to work on me just smiled when I told him that-never talked to me during the "procedure" and when he was done, which I was never told he was, he aggressivly swung the tray away from me and stood up and left-I was just laying there, not really knowing what was going on, and asked the tech if we were done, and she, never looking up said "yeah"...I called the office manager later to ask when I could eat or drink b/c nobody ever gave me any instructions, and she chuckled and said "oh, you can eat and drink as soon as you want to"...yeah, well as I said, nobody even talked to me, so I didn't know that-I told her how unprofessional her staff was, and she told me that she would talk to them, no apology...its now 2 weeks later, the pain is just diminishing, and need I remind you, it was just a filling, I felt like something was stuck in my tooth, so I looked in the mirror and a red string was coming out from underneath my tooth-I called the office, the same manager talked to me like I was crazy and told me that she didn't know what I was talking about, they don't use strings and that I would have to come in-I then called a friend of mine, who is a dental hygienist, and she told me that dentists DO use strings, but for root canals and they are suppose to take them out before you leave...hmmmm...needless to say, I cancelled my appt-these people are totally unprofessional, I cannot believe the lack of patient care...disgusting.
Periodontal work
I went in to have a broken tooth fixed. They told me I needed periodontal work done before they would touch the tooth and whisked me to a desk and had me apply for a $1900 loan for the work. I was too intimidated to get a second opinion. People have since told me periodontal issues are easily visible...receding gums etc, and I had none of that. And the hygenist did the work, not even a periodontist.
I'm a periodontist and it's unfortunate that your hygienist/dentist did not thoroughly explain to you the causes of periodontal disease and the risks of not treating it prior to doing any other dental work such as crowns and fillings. It's not true what you heard from your friends that periodontal disease is "obvious". If it's so obvious, anyone can become a dentist, right? It can only be diagnosed through xrays and a clinical oral exam. Periodontal disease can be painless and someone would not know anything is wrong until the disease is very severe. You should be thankful that the dentist you saw diagnosed periodontal disease for you. Many dentists "miss" it, believe it or not. In regards to a hygienist performing the treatment, yes, hygienists are trained to treat the first phase of periodontal disease treatment, which is the non-surgical portion (scaling and root planing "deep cleaning"). Then after this phase, if surgery is necessary, then a periodontist would perform the gum surgery.
I think this was all a mis-communication and lack of patient education on their part. I guess they overbook and don't have enough time to explain things to you.
Creative billing practices
When I first went to Aspen Dental, one of the dentists that happen to be there that day looked at my teeth after extensive xrays were taken. Without discussing anything with me, I was taken into an office where a printout was given to me listing all the procedures I needed to have done. It included a Full Mouth Debridement with three mouth rinses, Routine cleaning, Adult Fluoride Treatment, two fillings, and a Crown. This really surprised me, because it had been only 6 months since I had seen my regular dentist who dropped carrying my Cigna Dental Insurance. Needless to say, it all came to hundreds of dollars out of pocket. I asked what the Full Mouth Debridement was. I was told it was a deep cleaning using ultra sound, which was not covered by insurance ($169). The three mouth rinses would also cost me another $93. With the Fluoride treatment, the cleaning would cost me $303 out of pocket, instead of the fully covered cleaning my insurance normally pays for. The Full Mouth Debridement using ultra sound amounted to a regular cleaning by the hygenist (no ultra sound). That was the first $169 rip-off. With the mouth rinses, it came to $303 for my normal free cleaning. When it came time to get a cap on one tooth, the dentist on duty that day only filled the tooth, and said I could have it capped sometime in the future if I wanted to. Instead of charging me for a filling that would be completely covered, they billed it as a Core Buildup with Pins, which is something that is part of a capping procedure if I decided to have it done. The dentist got $249 for that, of which I had to pay $61. So, basically, I got ripped off for about $365 for something that should have been completely covered, based on what they really did. This amounted to nothing but "creative billing". I complained about the charges, but they would not back down. I had to pay for each procedure at the time of service. I can see why. They have my money and will not give it back. The $40 charge for the Adult Fluoride would have been covered, but they charged me anyway without sending the claim to my insurance company. To me, this is a fraud, and a scam.
The people were real nasty when I questioned their billing practices. I have never seen anything like this in my life. My only advice is if you are looking for a dentist, DO NOT GO TO ASPEN. It will be a big mistake. Just look at the other posts if there is any doubt in your mind.
Angry Customer: The fact Aspen Dental turned you away for the procedure your Mother needed may have been a blessing in disguise. After reading several other negative experiences with Aspen, things could have gotten worse if the procedure was not done correctly by an experienced oral surgeon. It sounds like you are ahead in both the final cost, and the quality of service. Dealing with Aspen's billing department can be quite an ordeal. They never returned any of my calls.
Take care, and I wish your Mom the best of care.
John, you certainly have a right to your opinion, but it should be based on facts, not personal guessing. Your opening statement that Cigna never covers adult flouride treatments does not agree with the written statement I received from Cigna twice, along with confirmation about this over the telephone. Remember, all Cigna dental plans are not the same. What they cover can be modified by the company that offers their insurance as an option. Aspen could have called them and cleared it up immediately, but they refused to do so. Why? I have no interest in going item by item with someone who either works for Aspen, or is just trying to put me down for the fun of it. How do you know my dental conditions in making your judgements? Boy, you are really good!
Just look at the many other complaints against Aspen and you will see a pattern to the complaints. How can you ignore that? Are we all wrong and you are right? Enough of this nonsense.
I'm glad you find Aspen Dental a great practice, and wish you the best going to them in the years to come. If I felt the same as you, I would do the same . I know what I experienced with the people I had to deal with. Nothing you say can change that.
Even, i am having bad experience with Aspen dental billing in Strongsville, Clevelnad. I had Crown replacement. What ever invoice he gave me, i paid everything. Even insurance company paid more than what they were expecting from insurance. After a month, i received another bill asking me to pay $167. When i called them for the reason, they say, its showing that balance on your account and you have to pay. I called them twice and they are insisting me to pay. There is an accountant called Matt. He is so rude and money minded. I am not sure, what to do now. Can i consult Lawyer with these details?
Rocket,
You don't seem to really know what is going on if you think your insurance company is looking out for you. Insurance companies are a for-profit business just like Aspen Dental. Your complaint is with the business practices & aspen dental as a corporation but you want to tell people to file a complaint to the state dental board. Did you like the dentist who did your work? IF you like the dentist but don't like aspen and you file a complaint with the dental board, the dentist get's the complaint on his record, not the corporation. Way to go Rocket. "unbillable codes?" You have no clue how dental billing works so stop advising others who read these complaints with your ignorance. Each procedure provided has an ADA code to describe it. If there is a procedure not adequately described by an ADA code, there are codes for "by report" where the dentist provides a narrative to what was done. Don't post things on the internet when you have no clue what you are talking about. Is Aspen a terrible company? Probably not, they probably have some terrible employees but also some great ones. Maybe if people didn't have terrible hygiene & actually brushed their teeth & maintained regular dental visits, they would not have to pay thousands of dollars to get their jacked up mouths back to normal.
First, I would like to say to Charles; John must be the bitter one with a toothache. $5200 cash for dental work? Usually if you pay cash, it's a sliding scale. Second, I wish we had his ability, to know for a fact, that you were over the age of 19 since your age was not noted. And I believe the point was about Aspen Dental, not Cigna.
My personal experience with them has not been a great one also. I have gone to an office PA, maybe 3 times and took my son, twice. I chose them because I thought, more than one dentist, won't have to wait as long as a private office. True, at first. I liked the 1st dentist. I went for an extraction and root canal. Went well as it could, for a root canal. Went back to have the cap put in, new dentist, new assisant, new everyone? My dentist "was no longer in that office". Had my work done, few months later, my son needed to have an examine for school enrollment. Now, a third dentist.. Looks to me like even the dentist don't like Aspen Dental. They keep leaving. LOL
As for planning and billing; they want you to have everything done that they can come up with.
1. Yes, they over charge and balance bill which is illegal to do. Always go by what your insurance says you owe. Do not prepay! Never pay for services not rendered! What if you don't get the work done, what if you die? They got your money for free.
2. Get a reciept.
3. Verify with your insurance company what your out of pocket cost will be BEFORE you have anything done.
4. They use unbillable codes for their "special dentures". You will be charged for them.
You wouldn't pay a mechanic before he fixed your car, don't pay Aspen either!
Shop around and always get a second opinion if you think your getting ripped off.
File complaints to your state's Board of Dental Examiners and ADA.
I took my mother to Aspen to have 5 teeth removed, she is in poor health and they gave me a hard time and said they would need to have the oral surgeon do the procedure. A date was schedule and she was required to pay 1/2 the bill which was $900.00. The oral surgeon decided he would not do the extractions and told us to go somewhere else to have her teeth pull. Which I did and within a week she had her teeth pull and on the road to recovery and only paid $600.00 for the prcedure where as Aspen was charging her $1800.00! From the day that Aspen tool us they would not be doing my mothers extractions I requested a refund which 2 months have gone by and I still do not have the refund! I call on a daily basis at this point. I was told they needed to wait in case my mother changed her mind and wanted dentures, then they mailed it to the wrong address and now they are saying it is in the mail. Yeah right for 2 weeks it has been in the mail. I am besides myself, I cannot get the number for the billing department to call them direct. They don't return calls. I am about ready to report them to the Better Business Bureau and go to channel 5 news "Ask me Hank" for help. DON'T GO TO ASPEN DENTAL, they overcharge, mess up their billing and do not work with you to resolve the problems.
First things first... CIGNA will never cover you 100% of a Fluoride treatment, just does not happen, I know because I happen to have CIGNA. Cigna does not cover Fluouride over the age of 19. So yes they are correct in stating that pricing for the Fluoride. Secondly, you need to get the word Cleaning out of your head. What you have is a periodontal disease going on in your mouth which means that you needed gum therapy not a cleaning. A full mouth debridement is not and has never been considered a cleaning. Go to a periodontist and ask them what they think a full mouth debridement is, they will never tell you it is a cleaning. The dentist is correct in stating that a Core Build up with pins is equal to a filling. It is up to you to continue that process of crowning that tooth, which by the way, you obviously have chosen not to do that, because if you had, the dentist would have done a Crown Prep with Impressions. I know all of this because at one time I too had some serious dental issues, and no, not by Aspen but by my own private dentist. It is sad to see other people downing companies that are probably doing a heck of a great job, but people like you get so bitter because you cannot face the fact that you in fact have true periodontal issues going on that for your own health reasons should be taken care of. I know once again because I too could not face the issues that I had, it was hard for me to bear that I had to pay 5200.00 in treatment from my own dentist without insurance. Which by the way, you should try and pay 800.00 for that so called cleaning that you keep referring too as I had the same thing at my own dentist. You should be lucky to only have to pay the 169.00. Quit complaining and making up false information and get yourself back to healthy while you still can, some of us cannot afford insurance, but know that our health is more important than doing all of this nonsense!
Upsell fraud
I brought my coupon for a "free exam and x-rays." After that exam, I was brought into an office where a salesperson quoted me $1000 to my insurance, and $1350 out of pocket for the extraction of two teeth and five fillings. I asked for a detailed description of the charges. Included in the charges were that days exam and xrays, hundreds of dollars for...
Read full review of Aspen Dental and 1 commentPossible scam / mistake
I went to Aspen dental for a consultation on a dental implant afer filling out the initial forms and giving my insurance info I was informed that they did not do dental implants at this office. I left the office without even seeing a dentist. A few weeks later I received a letter from my insurance company denying some charges. Aspen charged my insurance...
Read full review of Aspen Dental and 1 commentJust money!
wish I had seen this website and reviews before visiting aspen.
well, we had a bad experience and it was just waste of time.
they said that my husband has periodontal disease and will soon loose his teeth if not treated soon... when he questioned them more in detail about it they didnt have a right answer. at the end we were given an estimate with a huge amount to be paid. well, I decided to always check for some reviews before meeting any new doctor.
Went to Aspen for dental work and was told I needed peridontal work after they had supposedly finished all other work.My wife and I asked to have our teeth cleaned and finally got an appointment. When we went they said we had to have x-rays then they said my wife had tto have a small ridge ground down. Low and behold when I got into the chair Ihad to have filling ground down just a little.We asked if we were having our teeth cleaned and they said they didn't have time and to make another appointment.In our opinion they are cheats and con artists and they suck!
Manager/salesman
I met with a manager in the torrington, ct office-at least I think he was the manager-he seemed more like a salesman. He seemed only concerned with how much money I had and not my care for my teeth. He told me I could pay on a monthly payment plan-but didn't tell me that meant a credit card. He ran my credit and went ahead and charged everything that the dentist wanted me to do at once-even though it was going to take me over a year to finish all of that work. When I told him afterwards that I didn't want to get all my work done at that office and wanted my refund--he said that would take up to a month! Beware of this company and specifically this man! They don't care about you-just getting your money.
what do we do about Aspen Dental? I went to the Augusta Maine location and was thrill with the dentist and their not judgment policy and with my first Statement Estimate I was so thrilled at all that was to be done and the affordability of it. I sat with the Receptionist or bill keeper not sure what her title is for over an hour trying to get her to fix several things she had not put on the statement and the dentist had told me would happen and she just kept blaming it on the dentist and he did not write things correctly.Once I got home and reviewed the paperwork she had not included a lower partial and 2 crowns so on my next visit I asked to talk to someone there about the statement when I arrived and they just told me to address that at the end of my appointment. so while in with the dentist I asked him questions and he showed me where the answers where on my chart. When I it came time to get my questions answered I had to wait 20 minutes before anyone could talk to me. I talk with a Manger and he just kept trying to tell me that he was sure it was in the computer and she had just forgot to put it down. So he finally checked the computer and it was not included. So I asked him to let me know what they would do about this as I knew that the bill would probably at least double and he just said don't worry you have plenty of credit so I insisted he do something and get back to me that day, as this was at 9am and my appointment was at 8am. He said he could not do it today because he needed to talk to his boss and he is very difficult to reach as he is very busy. Well me too! So 4 days later I call him because I have not heard a word and he is in another city now and instructed me to call Augusta and talk with the girl who made all the errors. So I did and now my bill has gone from just over 2 thousand to over 5 thousand and what the dental will pay has gone down and my end has more than doubled! She just kept saying she gave me a 1500 discount and I just kept asking where? Looks like the dental insurance got the discount... What to do...Maybe the better business bureau can help...
Dr shingala
This dentist first couldnt do the blue bit. It took five trys and then his asst had to do it. I was scared because this man was pulling all my teeth. Well I had right to be because he went in and just broke off the teeth he couldnt get out. Well they sent me home and I had to come back and he said oh there is a sharp piece breaks that off send me back home said it will heal. Well I am in pain and really dont want to go back but I have to and I was in luck he was on vac and this other dentist had to go in and open the botton gums and remove what he had left. She said I will have to charge you $500.00 for this. It would be more if she did the top were I am still having problems. This dentist doesnt care he is there for the money. oh I go back and he hears all what went on and said are you still mad at me. Keep my mouth shut but you can image what I really wanted to say. So I again I try to tell him that I have some tooth left in the top. I dont fell anything he said and had his asst to do the fitting. Well these dentures have sanding alot and he comes in and says what is taking so long is there a problem I need you in the next room. Well I new right then that was it he needs to be reported.
All I can say is stay away from this dentist.
Exactly
That doctor apparently isn't the only one. I was treated for pain through my family doc and this Aspen dentist refused to provide any pain medications because he said I already had enough that I was already on for chronic pain. I understand pain management and even patients who are already on pain meds for chronic care need additional medication for new, more intense pain short-term. Because of his refusal I ended up in the ER of a major hospital and the infection was so bad that the antibiotics that the dentist prescribed had to be doubled and morphine administered to get my vital signs back to normal! I was in the hospital for almost a week to rule out cardiac problems only for the hospital docs to conclude that the whole ordeal came from being undermedicated for the infection in my teeth! If you value your life, do not go to these folks. At best the quality of care is inconsistant and at worst, it is severe and life-threatening malpractice.
Horrible dentist
I took my six year old son into Aspen for a cleaning and routine check-up. As he was getting his cleaning, one of his LOOSE baby teeth fell out. Dr. Chadha entered the room in a horrible manner; rushing around, not even introducing himself...making me feel like we were a waste of his time. VERY unprofessional since he was getting MY money. My son was very cooperative and for a dentist to be so unwelcoming made him very uncomfortable and he never wanted to see a dentist again. Thanks Dr. Chadha for your horrible manner in treating us like dirt. Oh, but that is not all. They charged me, out of pocket since we have no insurance, over $100 for an extraction that wasn't even done! His baby tooth fell out! It's all a scam...He has no chairside manner and all he wants is your money!
When I first read about the baby tooth I was wondering if they charged you! They are such a scam!
Rude people and shoddy work
Aspen dental is the worst place I have ever been to. I have been to a lot of dental offices and I must say this is the worst ever! They hid fees from you, they lie to you, and they do not deliver! Now I know why they want all the money up-front, they stink and they know it. I went there about 1 yr. Ago to get some teeth pulled and a set of upper dentures. What a nightmare! The very expensive top of the line dentures they sold me are the pits. They are big, I mean big! I tried to work with these people to get the right fit, to no avail. Can't get a refund, you must turn over both sets, the temporary and the final product! What leave me out there with no teeth! Bs the manager kim sullivan is down right rude and worthless. I said just refund my money for the final product, I can't she says, I will have to call corporate and get a price! They lie and take your money. They will never help you find your smile. They will find your pockets, take your money, and leave you hanging... Go anywhere but do not go to aspen dental... They stink. I am sitting here with cheap plastic temporary teeth that are falling apart and they have my $2500.00 and my top of the line (Worthless) set of dentures.
Thieves and liars
This place is full of liars and theives. The manage, kim sullivan, is full of bs and is very, very rude. These people took $2500.00 up-front (Don't ever pay these people up-front) for dental work and dentures. Well guys, this is 1 year later, I have no teeth and the dentures they made were for a horse.. I can't get a refund and I can't get a good set of dentures. Wish I would have known about this place sooner, I would have avoided this place. Please do not enter this place, I bet of you, go elsewhere... Never did they help me find my smile. They found my pockets, took my money, and left me toothless... Bad, bad place...
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totally agree with all of the above - I went in for my ''free exam and x-ray - even took my coupon. Well according to them, I have $4, 000 + in work to be done. they quickly signed me up for the 'payment plan' which is exactly what is mentioned above - a credit card. Reluctantly, I agreed and chose the plan. Two days after my appointment, I called my insurance provider to see if I could get a second opinion. Thinking the Aspen exam was free - I could go elsewhere, no charge. WRONG...they billed my insurance. I was so angry I decided not to have any work done there at all. I called to cancel my 2 upcoming appointments - the girl said she would take them out. The day of my appointment I received an automated call confirming the appt. I called the office and the girl I spoke with said "Yes, she said you called to cancel, but she was not taking your appointments out" WTF? are they really that desperate for money they would intentially not remove an appointment just to be able to charge for it?
I also called the care credit to close my account as I was not going to proceed with Aspen Dental. I could not close the account because Aspen not only already charged for ALL of the services but also collected the money. It's only been 5 days and I wouldn't have even had my first appt for another week! This is BS! I called Aspen to question their free coupon and also to reverse the charges. She told me that the coupon is only for people without insurance! NO WHERE on my coupon does it say that. She also added they would reverse the charges but it will take time and I will most likely have to make a payment or two in the meantime if I want to keep my good credit! I am furious! This is exactly why I do not go to doctors, dentists, or any health professional - they are all liars and scammers out for the almighty dollar! And now thanks to Obamacare it's all going to get worse!
15 visits later and Aspen Dental is still horrible-now I have to start paying a 4, 000+ bill-wht a rip off-love those commercials-NOT!
Called the Aspen Patient Satisfaction Hotline and they said the never received my email-ya think SCAM? What a friggin' rip off they are.
'snuf said!
Going through the same BS @ McKnight Road location
If your story is true, I suggest you should go to correct forum, The Pennsylvania State Dental Board with a written complaint including dates of service amount paid and what work (if any) has been done and what is remaining.
I totaly agree with the two previous reviewers. Today, I visited the office on McKnight Rd., where I received the same kind of "advice" from the dentist. I was told that I had three silver fillings that need to be replaced, a root canal (which is in fine shape and has never caused a second of pain) that needed to be capped, and the beginnings of gum disease. Then, the office manager very sweetly produced their estimate for treatment of my "problems:" $1800! I was really stunned and angry when I realized that this also included teeth whitening, a servce which the dentist never even bothered to discuss with me. And, oh, it did not include the one thing the dentist told me I need that I actually believed: a root canal on a tooth that lost a filling a few months ago. For that, I was referred to a specialist - it seems all that Aspen dental knows how to do is sell, sell, sell.
I went to Aspen today as a new patient for a cleaning. I take very good care of my teeth. I get my teeth cleaned every 6 months. In the last few years, I had braces placed on my teeth. Per my former dentists, my teeth and gums are healthy and gorgeous. I go there today and get these painful x-rays. The bottom of my mouth is sore and raw from the x-ray appliances digging in there and they have some digital x-ray system, where you have to push the button everytime they leave the room. Well, when you are in agony from those appliances digging in your mouth, the last thing you want to remember is to push some stupid button! I'm the cutsomer here--why do I have to work so hard, especially when I am in pain? Anyhow, I get the x-rays, the hygenist and doc comes in. I just saw a dentist 6 months ago, and all my teeth were healthy. Now this doc states I have "4 brown spots that need to be shaved and fillings put in" (even though he didn't say it was a cavity, just a little brown spot) and this hygenist starts talking all this craziness about your gums have infection, etc... WHAT? You are saying my gums are infected? She then says they are not really infected, but just have bacteria on them that needs cleaned out. Okay. Whatever. Then she tells me I need this special cleaning that costs WAY more than my insurance would pay. This is the part that makes me mad---the ### finanical guy gives me the bil minus insurance 780 dollars! Wait a minute--my teeth and gums are healthy, I just had a cleaning 6 months ago--What the hell! I told him I just wanted a regular cleaning and he said, "why even bother--you would be wasting your time if you don't get the special cleaning and you can say goodbye to your teeth" WHAT THE HELL kind of business is this, that they are using scare tactics to get people to get dental treatments. I refused service completely and told him I would talk to my insurance about it. I could tell that made him mad, he barely even said goodbye to me. What the hell is going on with the dental industry? They act like sleazy car salesmen! I will never go to Aspen Dental again. Pretty offices, but terrible procedures.
Ripped off
I visited Aspen Dental shortly after being relocated for work. During my first visit I was told that a deep scaling was needed to be performed in order to replace the porcelain. I agreed and had to come up with $1200 for the entire procedure. I went through the deep scaling and went back to start the porcelain work when I was told that I needed another $800...
Read full review of Aspen Dental and 1 commentInsurance rip off and shoddy work
i had ten teeth extracted and temporary denture made in april.i have two dental insurance policy's i was told i had to pay seven hundred and thirty dollar's as my total co pay.i still have the temp teeth which are terrible.now i am told i have to pay another eleven hundred and twenty dollar's.because the insurance company did not pay as much as they said...
Read full review of Aspen Dental and 5 commentsManager cindy
When I went to their office as a new patient in january 2008 they did a set of x rays and billed my insurance for those. now I go in for my next cleaning this time with pain in my left side, teeth and jaw difficulty chewing now they tell me I need a panorex x ray which my insurance will not cover because they had already done the the regular x ray series because in january I had no concern and the insuraance will only pay for 1 set every three years they should have given me the option then before me having to have to pay for this x ray out of pocket. THEN IHAVE TO SEE AN ORAL SURGEON BECAUSE MY LEFT SIDE WISDOM TOOTH IS LIKE A ROCK IMPACTING MY SINUS CAVITY I AM ON ANTIBIOTICT AND PAIN MEDS AND THEY DID NOT EXPLAIN TO ME THE DIFFERENCE BETWEEN COVERAGE AND THE CONSULTATION AND SERVICES WHICH WERE COVERED BY MY INSURANCE THE MANAGER AT THIS OFFICE CINDY IS VERY RUDE I WAS IN A LOT OF PAIN CANCELED MY APPOINTMENT BECAUSE I THOUGHT MY INSURANCE DID NOT COVER THESE SERVICES SHE WAS NOT ABLE TO ACCOMODATE ME SO I HAD TO TRANSFER TO ANOTHER ASPEN DENTAL CLINIC MILES AWAY WHEN THIS ONE IS 2 BLOCKS AWAY AND THE APPOINTMENT IS IN MID SEPTEMPER BECAUSE THEY ARE THE ONLY PROVIDERS FOR ORAL SURGEONS WHO TAKE MY INSURANCE.
SORRY about all your troubles. I have also had my share of BS from these people. I went to the Tarentum PA location and the manager there Kim Sullivan is rude also. It must be an ASPEN DENTAL QUALIFICATION, you must be RUDE TO BECOME A MANAGER. I think there is some type of scam going on there, esp. concerning monies, can't be sure, but you know what happens, they always get caught. I would rather pay twice the price and go elsewhere. PEOPLE DO NOT GO TO ANY ASPEN DENTAL LOCATION!
Scam and cheating
Services received were 3 regular extractions, 1 surgical extraction, 1 deep cleaning. Received no temporary and no permanents, paid up front through care credit for, 3200.00 dollars, they made temporary and they were missing teeth didn't line up or fit. Had o remake them, still have got poor quality and missing teeth, remade them, went for fitting still didn't fit and a lot of missing teeth, went for wax try in and was promised my permanents, still was done wrong, I have been without teeth for more than a month, I am devastated. I canceled on the temporary and permanents and the refund was agreed upon, they only refunded 1100.00 dollars, I want the rest of my refund returned to care credit immediately, the charge should be for the 4 extractions and deep cleaning only.
Janet, Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your visit to our office was anything less. We advise all of our patients to first call the Aspen Dental office where they were treated and, if the issue is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.
Contact the attorney general of your state. Look into a lawyer who specializes in medical/dental malpractice/mistreatment and also legal aid lawyers. DO NOT ALLOW YOURSELF TO BE TAKEN ADVANTAGE OF. REFER THE AG OFFICE OF YOUR STATE TO ALL THESE ONLINE COMPLAINTS.
IF THE AG OR LAWYERS LEAVE THEIR INFO HERE, I WILL CONTACT THEM WITH MY ISSUES AND I HAVE KEPT NOTES.
YOUR NOT ALONE. TOGETHER THEY CAN BE STOPPED FROM THIS POOR PRACTICE OF DENTAL CARE AND POOR BILLING PRACTICES.
Bad dentures
I began going Sept. 12, 2007 to have new dentures made. After two months, the dentures were finally ready. They made the uppers much bigger than they had to be. The lowers gave me such pain that I had to go back 6 times to have them adjusted - but that didn't help. Eating became an ordeal of pain. Finally, they said they would make new lowers. Two month...
Read full review of Aspen Dental and 25 commentsAspen Dental Reviews 0
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About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Hello to all who have been burned by aspen dental!
My story is probably the longest and that is why i am not going to type it!
But my story started back on june the 14th, 2017 and is still on going and it is a horror show!
I can honestly say that i have become a recluse because i don't have a good set of dentures to go out and even go to the movies. I don't even go and visit my own family either because i look terrible. (By the way i am only going to be 55 and that is still very young to be going through something like this) !
And talk about pain and suffering, unbelievalbe what they have done to me and so many others
.
I have contacted the senator of new hampshire and let him know exactly what is going on up here.
Something really needs to be done about this so called dental office that cares for their patients.
If anyone would like to contact me and talk by e mail, i would love to hear from you.
Oh, by the way, i. Like many of you don't have a lot of money, i live on social security and i had to make sure that i had everything paid in full before they even pulled my teeth. How's that grab ya huh?
What a country we live in.
Very depressing and horrified at the same time.
Diane
Aspen dental rips people off they take your money and try to get you to buy more services without actually providing the service you asked for. I made an appointment at Aspen for a cleaning...they never cleaned his teeth at all but they told him about all the future work he was going to need. They ran my insurance to see how much they could get from us for services and wanted to make more appointments for more services without actually ever cleaning his teeth...which was what we asked to be done...they took an x ray and found nothing wrong so they put together a treatment plan based on root planing and perio treatments without cleaning his teeth. Don't you think you should start with cleaning off the plaque before determining the need for root planing. They told me on the phone the appointment was for a cleaning but I assure you he left there with no less plaque on his teeth just less cash in his wallet.
since 2017 I have had three dental crowns put in my mouth ALL failed Have started implant procedures as replacements. The first crown on implant by post has failed and now I go about with three plastic temps. which come off all the time This work will not be complete until mid 2017 and three years later and the I can not be sure that these crowns by implants will not all fail. My experience with this dental office has cost me much time and thousands of dollars for work which would have been correctly diagnosed in the beginning would have been completed over a year ago. They have taken my money and have provided no service. The plastic temps. fall off at embarrassing times in public and while with friends
Most of the dentists here are absolutely terrible. The first time I went to get a filling, the dentist left me in the chair by myself without saying a word. I got up and saw he was lazing in his office! Another time for my filling the dentist who was going to do it left and let another dentist do it for him. She cracked my tooth too. The last time I went the dentist I was with this time decided he was funny, and kept asking if I smoked even after I had said no. There had been some snarky comments about my needing braces as well. Overall as a person I feel belittled in their care and I would much rather have a cavity than see any of their doctors ever again.
I went to aspen dental for thousands of dollars of work. I was told I would be receiving services come to find out these services were never provided but I DID pay for them. I have been left with bone spicules and fragments of tooth left behind. There are many problems I have been left with and Aspen is trying to rectify the situation with me by referring me to a dental rehabilitation specialist. BEWARE DO NOT GO HERE! The staff as well as cooperate are not very pleasant to deal with and I would stay away from this place at all cost. I have temporary dentures that do not fit as well as bone spicules, and pieces of tooth left behind. It has been one month since the surgery and I am still fighting tooth and nail to get anywhere!
Went to aspen had atooth ache bad. i figured theyd pull it no instead said all my teeth had to come out gave me a pain pill some antibotics made an appt for 10 days to take out teeth at a cost of 5000 dollars charged to credit card never preformed a service except office visit im still in horrible pain now the jaw bone is infected i guess as long as they get there money my pain is unimportant i now have to see another dentist and fight to get money back since i signed a contract stay away from aspen dental.
On June 1, 2017, Aspen Dental charged my husband $348.00 for services that our insurance company was to pay because Aspen's computer had wrong info about what our insurance company would pay. I called Aspen immediately and they verified everything I said that was suppose to be covered was correct since they called our insurance company. At that point, they would not cancel the charge. Instead they submitted a new claim to our insurance company and the insurance paid them $200.00 nine days later. It has been 7 weeks and Aspen Dental still has not re-imbursed us our $200.00 credit. Every time I call them, they are very lax about the whole situation. Needless to say, we won't be going there again. Time for a new dentist.
I went in to the dentist office for a free xray of my front tooth that needed to be fix after the exam they explain to me that i needed two fixed then three next a four partial plate after that i should have gone with my first instinct not to let them do any procedure on me.Then each time they wanted more money an i gave it to them then i thought about it i called them asked for my money back.So after that the office manager ask me to come in to talk to her and the dentist because at that point they where unprofessional the dentist was talking about my case out loud with the techicians actually the tech.was telling the dentist what to do but after speaking to them the second time i gave them a chance after apologizing.The second dentist was suppose to be better she said but he hurt me cut my gums up before he did my crown impression i thought maybe it would heel.So now i go in for my last office visit to get my crowns put in surprise they are to big both tooth are to big i said how did you all get my teeth wrong from the impression you first made when i first came in everybody is SHOCK! now i have to get the other tooth fix to look like the other tooth that nothing wrong to look like the other that to big and wrong color an i have paid them $15oo.00 for them to have disfigure my gums.I spoke to the manager again she said that they will get back with me its been two days nothing has been done there not professional.WARNING IF IT DOESNT FEEL RIGHT GO WITH YOUR FEELING!There just out two make money and not to please there customers if i would only just gone on the computer to research Aspen Dental
Avoid Aspen Dental at all cost! They over-charge customers for service and do not respond to complaints. They lure customers in with their slick ads which promise to give you your smile back. But the reality is quite a different matter. They give you this estimate that any auto-body repair shop would blush at. Then they over-charge for services, billing even if the service isn't provided. When you complain, they just ignore it. Customer satisfaction is not their ultimate priority. They are just a money-generating machine. Customers are cattle to them. The locations are dirty and un-kempt. The waiting rooms look ok, but the actual dental room is dirty. Do not spend your hard-earned money with these guys. You are better off finding a local dental office that will stand by their work and not over-charge for their services. Avoid anything to do with these scammers.
I went to aspen dental on may 13, 2017. The total of my care was 2, 416.00 they gave me 100.00 dollar credit and I financed the rest. They only told me what I needed after they looked up what I was approved for. I paid 269.00 dollars that day for the extraction. They claim I was given almost 500.00 in credits, where, it does not add up. I could not talk to the woman, she was right I was wrong and that was it. I wrote aspen dental, I received a call from them. Same story, they are right I am wrong. This is a horrible way to treat people. It is a fly by night operation, the girl who cleaned my teeth spent maybe 5 minutes cleaning them. I go to a dental clinic now, they spent two hours cleaning my teeth, big difference. They rip people off for a service they do not do. People beware of aspen dental I am very angry about the way I was treated, now I get good dental care. And I did send the paperwork to back up why I feel I was ripped off. They gave me no proof!