AT&T
Reviews and Complaints

Where do I start with At&t's completely bogus attempt at offering digital cable. Firstly it is not even offered by At&t it's a company called Dish net. So you spend half your time arguing and helping these to ###ic companies communicate to each other. For example my At&t bill had one price and when i called the dish net the, had a completely differnt price. So I spent 6 hours going back and forth between these two companies to help them communicate to eachother. This is only half the story, I didn't even mention the 3rd party technician who don't even work for Dish net and the company dosn't even know who they are untill they do something wrong.

The end of the story. Don't be fouled by some stupid bundle advert from At&t, they don't know or even have cable tv services. Hey why don't you just stick to what you know At&t?

...currently still on hold.

dennis in California

its not cable... its satellite diffrent concept and when i had it it went out on sunny days soooo... ...still on hold!

att is damaging their repution. I have been a customer 20 years and since the merger, be careful check your bills. I have cut all services off from att and gone with a new provider and very pleased with my new provider. Att has not taken care of my concern. I have been on hold numerous times up to 1/2 hour without any results if anyone has made a complaint about misrepresentation by att let me know so I can submit my complaint. From A Very Dissatified Customer

I have told them five times that they have lost one payment that was over a year ago and they still deny it. They want you to clean up their messes. It doesn't matter if you dispute the charges, because you still have to do their work. ATT wants you to make your payments in a unreliable computer machine or charge you extra for paying them. The problem is: I had a good service with Pacific Bell and this cooporate monster just took over my account without my choice. Had I chose them, that would be my mistake. However, they took over me and charged me unjustly with hidden charges.

You'll read my story too about being billed for my son's advertising with the Yellow Pages. After doing what you have done for 9 months, I'm finally dumping AT&t for Brighthouse.

YOU may want to think about switching too, AT&T gave me the run around in the past also but today I have a choice.

Mimi Rauch

Two year ago, I got a contract with Cingular today the new AT&t., I am a US ARMY member., for this reason I moved from Florida to North Carolina., I have almost 22 months as a at&t customer. But today this company that is supposes to support the troop, was negligent and made in my point of view something dishonest.

I tried to upgrade my cell phone I was sure that I can do this because in July and two weeks ago I called to customer service to be sure if I was eligible to do it. And the representative told to me that I was eligible. Still toning when I check online my account appears as eligible (Sep -25-2008)

But last weekend I received in my mail a offer from Radio Shack with better prices so I tried to do the upgrade ., but when the salesmen in radio shack called at&t to get the approval, they block my account and they said that I was not eligible . so I took the phone I told with the representative from at&t and he told me that I was not eligible because �I talk too much with my cell phone� I was disappointed I said what kind of excuses is that and he told me that at&t don�t have antennas in the area where I live so they have to pay for this service to another provider.

When I got the contract nobody told me about antennas., networks and all this kind of bulls�� sorry the only thing that I know is that I paid my bill on time every month and I have ways to probe .i don�t care if at&t have to paid for use antennas or other network. We have a contract and they have to give me good services that include signal and accessories. Anyways I pay for that.

But the bad thing about this is that when I asked how I can remove the block from my account, they said that the only way was if I bought the cell phone from them paying more expensive and waiting for a rebate for 13 weeks. This is a dishonest way to obligated me to buy a cell phone from at&t.

I have copies of the notes that they put on my account with the ridiculous excuses .like, you talk too much and at&t have to pay to somebody else. If the business is not good for them just let me know and let me get out of the contract and I looking for an honest provider.

BTW: Etech is located in Texas not in South Carolina.

Jo Pratt:

I used to be an Employee at Etech. It was policy there that unless the person specifically, just as I am stating here says "PUT ME ON YOUR DO NOT CALL LIST" the employee couldn't.

Considering jobs in this town are scarce and that while it's not the best job in the world to have, a job is a job. We didn't like calling you anymore than you liked to hear it.

Since for your age you seem computer savy go to www.donotcall.gov to put yourself on the National Registry.

I took that job so that I would not be a drain on our welfare system. I have never taken a handout from the government and while I absolutely hate Etech...you might be a little respectful that while some telemarketers are indeed horrible, most of them are not. I wish you could have met the co-workers who worked very hard at their jobs in order to feed and clothe their children, go to school, or who like you are over 70 years of age but yet still must work in order to survive because they have no retirement.

ETECH has called several, several times during a day and they are
not only rude but don't know what the word NO means. NOT
INTERESTED> Have repeatedly asked to be taken off the calling list.
I am close to 80 years old and wonder if I am even to to make it
to that age. I am not well and your continuous calls are making me
much worse. I have reported your abuse to the doctor but he tells
me that even though he is in sympathy, he can only give me
a notice stating my condition. Who do I send it to?

We received two calls from these people, who can barely speak engligh, identifying themselves by saying they were with AT&T. I could not understand the caller, and told him so. He then gave the phone to another shyster, whose English wasn't much of an improvement. He, after first telling me that if I disconnect the modem on 12/12 and leave it unplugged for five days, changed his mind and said it would only neeed to be unplugged for two minutes. "Well, isn't that nice of AT&T to do that free of charge!" I said. He then told me that ordinarily AT&T charges $32 for the new service but, because I am who I am, it'd only be $8.00. I gave him the year of my birth, and told him to recognize the fact that I wasn't born yestetday, and hung up.

I have been advertising with bell south for over 10 years. I told the new sales rep that i did not want to continue doing business with them in 2008. She brought her manager over for a visit and he promised that i would get everything i had last year, a re - designed full page ad, a new website and a listing on yellowpages.com for just around $50 more than what i was spending in 2007. I decided to try it one more year. However, when the 2008 directory came out, i did not have everything i had in 2007. I have tried everything i know to call the sales rep to discuss problem. 6 weeks have gone by and no return phone calls as of yet. I sent a certified letter to at&t to cancel my advertising and i do not intend to pay them another penny. They have messed with the wrong guy on this one.

I get billed every monthly for 9.99 but when you call them they no nothing about it. They tell me I don't have an account with them but yet they keep billing.

An AT&T salesman named Richard [protected]) called me today offering me a "special" advertising deal with AT&T. He said he saw my ad in the local newspaper. I thanked him from calling, but told him that I had already exhausted all of my advertising money for the year---and that I was not interested in his offer. He became EXTREMELY rude with me, to the point that I had to remind him that he was trying to sell me something...and he didn't need to ### and attitude with me for not wanting his service.
He continued to argue with me about my need for advertising...and that I evidently wanted to get my business advertised, or else I wouldn't had the ad in the paper...yada yada yada...I end up having to hang up on him.

I had AT&T for my home phone and had to use Dial Up for the internet, because the technician told me that I would not be able to get DSL, which is crap, If you can hook a phone line up and you have a clear view of the Southern Sky, you can get it, he is as dumb as a box of rocks, further more, AT&T, Charge me $140 and I agreed to pay it and then my next bill went to over $900, and then a $1000 and then back to over $900 and in between a collection agency sent me a letter for the same amount. I have called them on numerous occassions and got the run around and switched from one operator to the next. To sum it up, prior to the huge charge the put on me, I was suppose to have an unlimited package so I would not get charged for the dial up service through aol. AT&T tried to tell me that it was because the town next to me where my connection was, was long distant, which I know is wrong, because, it has to be a 150 miles or more to be considered long distant with the same area code. They (AT&T) told me that there is no determination with long distant and the town is not even 30 miles from me and I know that other phone companies do not do what AT&T is trying to pull, they are full of crap and have received a penny from me and will not receive a penny from me for there ignorance and I will never deal with them again, they are true idiots and a major scam

I am sorry that you are not happy with yellowpages.com. I was looking online found a website that you can have a ebillboard for FREE. Just go to seekshallfind.com. I was talking to my friend Bill he sign up for a ebillboard. He told me that he is glad that he got a ebillboard. His business just moved to a new building he went to change this info with yellow book and was on hold for 35 Minutes waiting for someone to talk to. When he went to his ebillboard and change his info and it took him just few minutes.

Debbie and ME Smith, I'm sorry to hear about your problems with AT&T. I think I can help both of you improve your plans. After being similarly annoyed with my Verizon Wireless experience, I recently joined an increasing number of consumers who use the website www.fixmycellbill.com (by a company called Validas) to effectively battle the kinds of unnecessarily costly wireless bills that AT&T tried to stick you with. And it works. My savings through Validas of around $230 per year are not even exceptional given that the average Validas user currently saves $487 annually. I was so impressed with these real results that I took a job with the company.

Here's a quick breakdown of how it actually works. Validas analyzes your online cell bill for free and calculates how much money you could be saving. It turns out that eight of ten wireless customers are paying more than they need to for their plans. Validas fixes these discrepancies by tailoring a customer's plan to fit their specific needs. If you choose, Validas provides your personalized cell bill adjustment report that is emailed, for five bucks, to your wireless provider in industry specific format so you can actually implement these cash saving changes. If Validas can save you more than $5 on your bill, this obviously provides a very cost effective solution.

Validas is rapidly gaining a reputation as the preeminent advocate for the wireless customer. Check out a feature about the company on The Big Idea with CNBC's Donny Deutsch at http://www.cnbc.com/id/22782456/. Any cell subscriber who wants to cut costs should consider Validas. It’s free to consult and you only stand to save.

Good luck to both of you in reducing the AT&T bills.

Dylan

AT&T stands for ( Aggravation, Turmoil & Trauma thats what i have experienced since dealing with AT&T. The Uverse dept. is obviously not staffed with competent people and show s lack of much needed TRAINING. Its like the left hand dose not know what the right hand is doing .AT&T took 40 days to complete a bundle package . Customer service SUCKS in this company.

My AT&T bill long distance bill averages about $16.00 a month (minimum because I hardly use it). I had no problem until January of 2008, when I received a bill not recognizing my December payment. I paid January and ignored the previous balance since the amount had already been debited from my checking account. In February, my bill reflected that I had not paid December or January. It attempted to call AT&T four times reaching non-English speaking people in India or Southeast Asia. The Indians who barely spoke English told me that it did not matter if I had proof of payment, I had to pay the amount on the statement. They were extremely rude and hung up making me feel as though it was my fault they could understand me (English). I overpaid them to get them off my back as I started to get calls demanding payment. Then I get a bill in April stating that I have a $139 credit. When I called they could not tell me why I had a credit and told me that they were having glitches in their computer system. In May, I got a bill stating that I now owed them $139.00. To fix the glitch in their system, instead of just removing the credit, they decided they I should pay them instead. Following this was three weeks of harassment. I got calls at work and home every day, sometimes twice a day. The Indians were particularly obnoxious. They did not care if it was their mistake. First, they tell me that I am reading my statement wrong and they don't see any problem, then they told me that they could not view my records on their computers or make any adjustments, but I was just to pay the bill. They were supposed to be the Debt Reconciliation Department. I demanded to speak with someone in the U.S. that spoke English and kept being transferred back to India or Asia. After every call I was given a Confirmation Number. I collected a list of eight confirmation numbers, which they stated did not exist or the people I spoke to did not exist. I was given every made up excuse you could think up. The best one was that I must have been given a refund for a AT&T cell phone contract that I had canceled (first of all, they don't given refunds for cancellations, you have to pay a cancellation fee) and they adjusted it to a charge. It did not matter that I never had a cellphone or cellphone contract with them or anyone. They could not explain why I was charged $139 when their cancellation fee is $200. THEY SIMPLY REFUSED TO CORRECT THEIR ERROR. They made my life miserable for three weeks and left me a nervous wreck and in tears after every call and severely affected my blood pressure. When I told them they were not allowed to harass me, they told me they could do whatever they wanted to do to get my payment. My only recourse to was pay them this money they were literally mugging me for. THIS COMPANY HAS NO REGARD FOR CUSTOMERS. THEIR CUSTOMERS ARE BEING VERBALLY "ASSAULTED" DAILY BY THEIR BOGUS OUTSOURCED SCRIPTED UNSUPERVISED FOREIGN CUSTOMER SERVICE. BEWARE AT&T CAN BILL YOU ANY AMOUNT AT WILL WITHOUT EXPLANATION. STAY AWAY FROM THEM.

I have spent countless hours trying to rectify incorrect information with ATT regarding old (5 years) numbers, and numbers that are still being charged to me. At one point, they came up with an amount of over $500.00 on lines that have been canceled through Cingular, and SBC. I found out through hours and weeks of tedious research and phone calls that I have been continuously charged on two different bank accounts (one for wireless only, the other for numerous old numbers in addition to current numbers) for significant amounts related to previously canceled phone numbers. They can find the activation dates, but conveniently, they can't seem to find the cancellation dates. I am at wits' end, and at the end of the line as far as ATT corporate gatekeeping will allow. Is there a Federal Agency that regulates telephone communications? I feel this will be my only recourse in finally resolving my dilemma.

I can relate. You see, I had a good service with Pacific Bell, until this corporate monster gobbled them up. Funny thing is, I was still living in the same residence.

i have yet recieved my rebate we have paid almost three bills now.you can never get aperson on the phone freddie hester.

when will i get my rebate card

i have not got my rebate card yet

i havcarde not got my rebate

i am wanting to know when i will be getting my rebate cards

You have made this rebate offer very difficult to receive. I do not appreciate this. So far I've encountered numerous attempts to receive my rebate visa card in the mail to no avail. I'm very confused with how to receive my rebate. Is this a scam to just try to get people to use att services . I am very upset.

How do you register fot the rebate? My bill is not reflecting the charges correctly or not what I was told. This looks like a scam just to get people to switch.

I am still waiting for my modem rebate of $49.99 since being asked to join your DSL on September 23, 2008.
Every time I call about it, or mention it to someone who calls me, I am put off. I was first told it would take three weeks; then four weeks' then one more week; then three more weeks; and then 6 to 8 weeks.'Well, all of those times have passed, and I still don't have my rebate check!
Please check into this matter at your earliest convenience, and let me hear from you as to when exactly I may expect to receive my rebate.
Thank you for understanding my dilemma,
Jamie Van Ostrand

Upon first trying to get AT&T when I placed order, had it recorded, salesman gave me work order, they said they had no record. From the beginning, I have had problems with their services. In August 2007 I paid by electronic check and they said that my bank returned check which my bank has no record of, they have that on my record as a returned check and NOW, they interrupt my services whenever they get ready. I am on disability and I explained to AT&T that my checks come the last week of the month which means I pay late. I have explained it over and over. Yet, now my telephone service has been suspended and they have prompts that they will put you into and never speak with you. It is so unprofessional how people that make so much money treat paying customers that need their services. AT&T will lose out in the end because someone will come along and take over. AT&T and their practices should be investigated. My service was off for three days and now it has been interrupted again and my bill is not even due yet. They do all types of things with your service at their leisure. What kind of company is this?

SO TRUE!

On November 20th, 2008, I called AT&T from work to have my DSL line swapped to a stand alone service separate from my home phone. I was doing this in preparation for swapping my local/long distance carrier to Vonage because I have been unhappy with the service I receive from AT&T regarding my bills.

After 2 phone calls and 45 minutes on the phone I successfully had the swap scheduled for 11/25/2008. I was at home that day and around noon my home phone was disconnected which I had not asked to done. I called back and spent an hour on the phone speaking to at least 4 different people, the last of which assured me my phone would be turned back on within 2 hours.

The next morning, 11/26/2008, I still had no phone service. I called back and spent about 40 minutes on the phone when I was assured the service would be back on within the next 2 hours. Around noon that day my phone service came back on.

When I returned from my holiday vacation Sunday night the 30th, I had no internet service. I spent an hour on the phone only to be told I would need to call back the next day to talk to the Billing dept and have the DSL service on my home phone disconnected and the old login associated with the new number.

Monday, 12/1/2008, I called back and spent 2 hours on the phone with AT&T, getting disconnected twice and having to call back in and go thru the queue again. After 2 hours, the techs who conferenced in the billing dept were able to get my internet service back up and the new DSL number associated with my previous logon.

An hour later the internet connection was down again. I called back, spent another hour on the phone where I was told that an order to disconnect had been placed, though no one was able to tell me who or why the disconnect order was placed. Instead of keeping me on the phone I was told I would be contacted later that day and given an update.

At 6pm that night I received a phone call stating that my service was scheduled to be reconnected on December the 9th. I explained that was completely unacceptable and called back Tuesday the 2nd and spoke with a supervisor named Leonard who assured me my service would be reconnected the following day, 12/3/2008, no later than 5pm.

When I arrived home that day (around 5:15pm), I had no internet service. I called back into the support desk and spent an 1 hour and 15 minutes on the phone speaking with a tech. I was told whoever set the service back up had done so incorrectly and my service was not scheduled to be turned back on until January 21st, 2009. He assured me he could get this corrected, and the last time I spoke to him before I was disconnected he said he needed 5 more minutes.

After being disconnected I called back, spent 30 minutes in the queue waiting to talk to someone, got mad and slammed my phone down on my countertop and shattered it. By the time I got another phone connected and called back the service center was closed. I still had no internet connection.

I called back on Thursday December 4th, 2 weeks after this all began, and spent another 45 minutes on the phone where I was told that my service was scheduled to be cut back on the following day, December 5th. Again this was unacceptable and I was told they would do everything they could to get my service turned back on today.

I’ve spent 9 hours on the phone with these idiots and still have no service!

Stupid AT&T is apparently the only one that services my area so I have no choice. Moved here in February and my internet wouldn't work. Had a repair man come out to the house after AT&T said there would be no charge as long as he didn't have to fix any lines inside the house, and all the guy did was move the router to the only wall jack that provided a good signal. So basically he just moved the modem and that was all. He told us on his way out that there shouldn't be a charge on our bill, and guess what. There wasn't ... until APRIL. All of a sudden, instead of $19.95, it's $138.75 because of a Trouble Isolation/Repair Fee. Great. Two months later. Not only did they lie to us but they sprung the charge two months later on us without any warning or authorization from me. I called to put a claim and here I am two months later with still no adjustment on the account after it appeared that they were going to have it removed. Of course, it never was so I called back, got transfered to FIVE different departments after spending almost TWO HOURS on the phone, only to hear that they say the charge is VALID because the technician had to "COME IN THE HOME." Finally, a representative who called her "Mona Lisa" offered me $50 and that was the best she could do, and said the adjustment would be immediate. Of course it was my fault for not staying on the phone until I saw the adjustment credited to my account, because it has now been 24 hours, and the amount due is still unchanged. If you're a fan of being ripped off, AT&T is the company for you. I should have taken the advice of just about every one of my friends and stayed as far away from AT&T as possible. Even Verizon's service is 100% better.

I got the AT&T service because one of there reps came to my neighborhood with a great deal 120.00 a month, but when the bill came it was 297.00. No one can explain this to me. I have been trying to deal with them for a month and a half, every time I call there is at least a twenty min wait, then you talk to someone in another state that can't help you. AT&T is the worst company I have every dealt with. They have NO customer service and as far as I am concerned there a bunch of liars. I have since switched companies and they are GREAT! I would not every recommend AT&T to anyone!

Ok this is how it goes, you pay for work done inside the house and the line that goes all the way to that box. Now from that box to the pole is theirs. So I say dont pay them a dime for that box because that box belongs to att. Talk to customer service and ask for the service manager and tell him/her what is going on and they should fix it for you because it happened to me and they repaired the box and didnt charge me.

AT&T always told me if the problem was inside my home I was responsible for the repair cost. I called from June till August about phone and Internet going out nearly every day. They after many calls finally replaced a box on the outside the house and now are saying I owe them 85 dollars because it's inside my driveway. This is 180 degrees from what they'd said all along before and they are standing firm if I call them and it's on my property not just inside my home I owe them . I have had them tell me many times it's inside your home and their plan even says so to be charged for a repair. How they can lie like this is beyond me.

if you learn something good let me know please post it.

i agree with you that you should not pay att a thing. what does a surge protector have to do with phone and internet service. how can they garnish your wages and if so this is new to me. i am having the same problems as you are and it all started when the changed from sbc to att. phone goes then internet and then back and forth. i think i am going to get time warner and go with their phone and internet service. i cant call them cause the phone is down, so i go to their website to email them with this problem and you cant even email them... the pages give you the run around so screw them with their service. if you have some other alternative in my opinion i would say leave them as well.

I signed up with at&t because i was informed i would have coverage in my area. It seems i can get coverage in japan but not in my own house or yard. I have emailed and talked to customer support-no help-phones have had multiple problems-they are unwilling to exchange. We can't get signals, one razors screen just went completley black, i couldn't retrieve my voicemails for months-all they could say is we have a contract and we're stuck. No one would go even a little above and beyond to help-if we cancelled our contract they would charge us $175 per phone to do this. We feel this is unfair because we were misled about how great their coverage was. I would never recommend them to anyone!

Oh yes and you are perfect too right?

I have a similar story which I won't go into. It's completely a cloak and dagger way to do business. They know consumers aren't expecting to pay that kind of rates and they do everything to make sure you're NOT informed of what you'll be paying.

AT&T has failed three times to live up to a dry loop DSL install to a qualified address by the activation date of July 8th. On July 8th, I spoke with 8 AT&T call center reps who could only tell me that the order was pending. I was told that I would get a return call by 5 PM. Suzzane returned my call the next day July 9 from the Dublin CA facilty and promised that the service would be on by end of day July 9th. As of July 10 I still do not have service. In every interaction that I've made with customer service and the provisioning the blame is place on the fact this is a dry loop account. If I ordered a phone service bundle I would not have this problem. My complaint is that AT&T is making it intentionally difficult for customers to obtain non bundled services by offering poor customer service. I spoke to Isabel who offered to cancel service prior to speaking with a supervisor. One example of horrendous customer service is Sylvia agent id (SL1793). She would not let me speak with a supervisor. She was unhelpful and could only repeat that service was to activate on July 10th. Today a DSL technician came on premises and could not activate the DSL line. There has been such a lack of customer care that it leads me to believe that AT&T has no interest in providing stand alone DSL dry loop service which it has been forced to offer as a result of its mergers. My expectation is the have service installed immediately as promised.

AT&T has cheated us by billing for things they said would not cost anything, and they have lied to us repeatedly. This goes for AT&T Cellular (after they took over Cingular Wireless) as well as AT&T Small Business and AT&T Home Phone (after they replaced Bell South. This company is highly dishonest.

OK you take over the multi billion dollar service department and we 'll see how good you do.

I feel your pain.

I have had the worst experience with AT&T. I have been put on hold for well over an hour. It took me around half an hour (and lots of google) to find their online technical support... which is here: https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

I got put with this guy named Antonio. This guy is the most unresponsive, illiterate person I have ever had the misfortune of dealing with on the internet. I have dealt with this chat before so i had already run all of the speed tests on their at&t website.

Anything I told him was basically ignored... It felt like I was just being asked questions without him reading what I was typing to him. I started off by saying hello... telling him i have had speed issues ever since i signed up (I should get 3.0mbps download, i get 1.3mbps) ... and I tell himmy upload/download speeds and even give him a reference number...

Then... he asks me what my problem is. I repeated everything above.. the problem... the speed test...

Then he told me to run a speed test (on the exact site I told him)
So I tell him it again and then I run the speed test one more time just so i can satisfy him...

At this point I have already been in the chat 20 minutes. That's how unresponsive and slow the responses were. He asks me a security question... I have never filled out any security question for at&t... so i tell him that and I ask him if theres anything else i can do... such as the last four digits of my SSN.

What he tells me next is absolutely ridiculous. I know 100% at this point, he was just trying to cut the conversation off because this is just ridiculous.
He said he needs all of the following:
Scan of my drivers license with a picture ID, a scan of a few utility bills, a scan of my at&t bill, and about 5 other ridiculous things.
so i disconnected and tried to talk to another person.

This next guy i talked to wasn't as bad. After about half an hour I think we finally got on the same level and he was able to assist me. Unfortunately... at the end he decided to do something to my phone line without letting me know... some sort of test I guess. Someone in my house was on the phone and they were disconnected. Also, it cut my internet connection... so it ended the chat and I lost contact with him.
Here's a pastebin: http://pastebin.ca/1721585

I went in one more time to make sure there was nothing else to say after being disconnected so unexpectedly. I should be getting a phone call within the next hour

I am not receiving emails and I give my name and password as they ask for over and over and they disregard it I have to get this resolved can't understand this.f it only happens once, but it is a daily process from at&t someone up there does not know what they are doing.hey tell me it is not connected and it is I unplug it all and plug it back and it works fine what is going on. It is not connecting as of today so I have no idea what they have done and why Bryan_Claire@bellsouth.net

Webmail is really bad. Why change something that is easy and straight forward with a lot yahoo ads and hard to find tabs to get to "e mail" receive and send. Not good. Check spelling? You don't understand a misspelled word? Improve your software.
Arlen @bellsouty.net

I had intermittent problems with Bellsouth, but since AT&T took over, DSL is terribly slow AND webmail is dreadful. Doesn't matter if I use webmail at home or at work or wherever, on a PC or MAC, I have constant time outs, had an email I sent AT&T that was blind copied w/out my knowing it to 2 other people, very slow webmail, etc. If I'm at home and the DSL is actually working right, I can be on 4 other web sites that are all working correctly, and AT&T's own webmail will be almost impossible to log into.

I've emailed them numerous times. They told me that they no longer offer email support, to try IM. I tried IM and was told that they couldn't help me, to call AT&T. When I wrote back, nicely, that I thought I might need to just change service, the tech HUNG UP ON ME. It was no mistake. I got a clear message "Tech has disconnected you." Rude in addition to being incompetent.

This is by far the very worst company out there. I broke up with AT&T a few years ago. I used them for my home and mobile communications and after 12 plus years and in the end they just robbed me. I could kick myself now for forgiving them and giving them another chance to do business with them. This time I got screwed over even worse. PLEASE, PLEASE, PLEASE, Run from this company before they snatch your purse. I did not sign up for a contract, nor did I want a commitment, and expressed that at the time of purchase. I was told that I would not have a commitment, so I decided to give them a shot again in hopes that they would treat me as a valued customer. Setting up my service was a nightmare and they billed me over $300 when i was told there was no fee to turn on my phone line. When I disconnected my service AT&T informed me over the phone that I would not have any disconnection fees (I checked). I should have known they would send me a huge bill regardless of what they said (close to $400 and that was not even the final bill). I called to complain, was very kind, but they could careless about you or myself. They are white collar thieves looking to swipe your wallet. I was told by the rep that they had sent me a letter that basically states we are allowed to rob you for any reason when and if you decide to use our service(s). Please run, there are better companies out there, AT&T is no longer the an American company, they are a terrorist company. I am actually embarrassed that I chose to do business with them.

Why not offer the use of your phone to a needy person to use up some unwanted minutes or if money hungry stand outside Home Depot and tell the illegals there that they can use your phone for a small fee. No, kidding don't do that ! But maybe help some needy friends. Cheek meet tongue;)

Haha i have worked for both companies and true there is alot of customers that lie to get something free BUT our customers are not idiots well most of them at least if u explain something the right way and fully disclose the smAll print they will be satisfied. The problem is someone drops the ball and dosnt explain P. S im glad u no longer work in customer service auntiebunny u sound pretty bitter i have been doing it for 10 years and get paid good money to fix billing issues and i myself will give a cust a 100 for one months credit to keep him happy chances are hes going to spend over 1000 in one year. Advice is call back untill u get someone like me sucks to say it thats the way the ball bounces reps make or break a company

This is only one of the reasons I quit working for at&t b/c of all you cry babies. I have never been talked to like you idiots have talked to me. I only worked for them. I did not make the rules. I had to follow them. It was not my fault YOU cannot read the terms & conditions of YOUR contracts. It was not my fault YOUR kid ran over the data. It was not my fault YOU did not keep track of YOUR minutes, data & message usage & went over. I've been yelled & cursed at so many times over this kind of crap it's unreal. Most of the customers are liars. "No I did not make those 20, 15 & 30 minute international calls." "I was always using wifi so I couldn't have gone over on data." "I changed my plan online & there was nothing about losing rollover minutes." "I was told my activation/upgrade fee would be waived." MY favorite "I lost my new iphone & not eligible for an upgrade yet & I didn't get insurance. I've been a loyal customer for 8 years & I think you should give me one for free." Even though I'm not there any more, I am dumping Verizon as soon as I can & going to at&t. They have better & cheaper plans than Verizon. I've seen NO valued customers here, just idiots.

My Daughter was added to my plan 2 years ago, recently she got her own ATT plan, I contacted Att to have the additional line taken off my plan and was told that I would have to pay $110.00 Early termination fee, which is for the discounted phone she got with my plan.The phone she recieved with my plan had to be replaced with a phone she purchased, Now I have to wait a year and a half before I can have the number taken off my plan, I know $110.00 is not a lot of money but these are things they don't make you aware of when you add your $9.95 lines also doubles the taxes, and activation fee.When my contract expires I will be going to a different Cell phone service, and I will no longer suggest ATT to anyone.Ilove the way they Thank you for being a Valued Customer after they shaft you.

When I pay for 1400 minutes the unused portion of the 1400 minutes I paid for goes into Roll Over minutes, and every month around 400 0r more expire.I paid for 1400 minutes and feel that if ATT is going to take a portion of the minutes I PAID FOR they should have to reimburse that amount or deduct it from the Bill.The post about the unused minutes not belonging to the Person paying for them is a crock, and will soon be decided in court.

at&t is the worst wireless provider I ever used! I've been using them for 4 months, and i already hate it. I rarely use my cellphone to call other people than at&t, so it's always around 200-300 minutes. but 2 weeks ago, when i checked my minutes, it's down to 80. I immediately checked my calls history, and then make summary of them, calls out and calls in that i got from other provider than at&t, it was only 50 mins. Then I called at&t, and the lady there said she will try to find someone to fix it. I called them many times, asked them to fix it, and yet they still don't give me any answer. 1 week ago, I checked again my mins, and it's down to 50 mins, and I HADN'T MAKE ANY CALL! COME ON! Until now, I haven't get any call or email or text message from them about my mins. I hate at&t, and I still have more than 1 year contract with them.

I have at&t and when i downgraded from a family plan they prorated my plan and they took my rollover minutes . I got PIST so i called at&t and i didnt even have to beg or cry i just told them what happen to my minutes all they told me is that my account had been prorated . They said they were gonna reinburse my minutes and they did i got all my rollover minutes back you idiots BOOYAAAA !

There is no possible way you could have paid $700 / mnth. Even unlimited for 4 lines and every feature ATT provides you still wouldnt come close. You must have had overages or international long distance. Or you may have had a pro-rated bill because of a change to your plan, but that would be one time only. Or if you cancel before the end of the contract then you would get ETFs charged on the last bill.

At&t are the biggest scammers but they have the Iphone. Now everyone that has the Iphone knows that once you have it you can't live without it. My family of 4 paid Over $700 a month with 2 Iphones and never going over minutes. This is not a bs comment thats what we payed. Well my husband got sick of paying it and closed the account. Stupid me turned around and got a new account because I couldn't live without my Iphone, then even more stupid added my 2 kids that only text. Well my bill came in $405! My husband went with boost and he pays $50 unlimited calling, texting and data with no complaints once so ever.

I own a small retail business, which we were in the process of moving, just seven doors down. We called AT&T several months before the move, and inquired about the possibility about having service at both locations for approximately two weeks. They said no problem, we can have dual service, and just call a couple of weeks in advance.

We did just that, and set up an appt., which was a little more than two weeks before our move. No one showed up, we called, wasted almost an hour on the phone, and finally was told our appt. had been cancelled for no apparent reason, though no one felt compelled to call and let us know. We set up another appt. for the next day.

Again a no show, this time telling us they couldn't do dual service, but would gladly set up new numbers at the new location, and the day of the move, simply cancel those new numbers and put the old numbers in their place.

The next day they again didn't show up, and after a dozen or so phone calls, they simply said the appt was made, but someone forgot to upload the appts. Finally someone did come, set up the new numbers, and we thought we were set.

Over the next few weeks, our nightmare began. For days at a time, our phones were disconnected for no apparent reason. Our old location would be turned off, leaving us with dozens of customers thinking we had gone out of business because the recording said we had our phones disconnected. Then they would fix that and our new lines would be turned off. They mixed up our rollover lines. Turned off our voice mail.

During this time, we called over 150 times, and spend probably 50 hours on the telephone. Almost no one knew what they were doing. We got disconnected frequently, and what is the most amazing and frustrating, is that you can't get their phone numbers as they are not allowed incoming phone calls, and they are not allowed to call you back. The phone company can't call you! It is incredible.

When you ask for a supervisor, they do everything they can not to allow you to speak with one. They are always all in a meeting, no matter when you call. I was told probably 3 dozen times one would call me back, and only 2 ever did.

So basically, every time you got disconnected, or got the wrong answers, you had to call back and start over with another new person.

Only once I got a woman who offered to email me. She did and said she would have everything fixed within the hour. When I found then that all my phones were turned off, I emailed her and her response was a form letter, trying to sell me a longer contract.

Finally, our phones were put back in order, but all told we lost weeks of phone service, thousands of dollars in business, and an enormous amount of time lost on telephone.

Now that I have a huge bill, and am calling for a reduction because of having no service for so long, I get the a supervisor will have to call you back, and after three calls, no one has. I'm sure next I'll get a delinquent notice.

I couldn't hate a company more.

I also have this scam charge showing on my bill and AT&T told ME to call them. I did not authorize this company nor do I know who they are.

I CAN NOT FOR THE LIFE OF ME, UNDERSTAND AT&T...
IN SEPTEMBER OF O7, I WAS ASKED BY AN EMPLOYEE IF I WOULD BE INTERESTED IN SELLING PART OF MY BUSINESS AND I AGREED.

I HAVE OWNED BACKSTAGE FLORIST AND GIFTS FOR 22 YEARS, WITH THE SAME PHONE NUMBER.

I ALSO HAVE A COSTUME SHOP AND A PARTY PLANNING BUSINESS ALL IN ONE BUILDING.

I MADE A BIG MISTAKE, !

WHILE WAITING FOR HIS LOAN TO COME THRU I SIGNED AN EARLY OCCUPANCY AGREEMENT!
HE AND HIS FAMILY TRIED FOR 6 MONTHS TO COME UP WITH THE MONEY, NO LUCK
AFTER 6MONTHS OF HELL, WITH THEM THEY DECIDED THAT INSTEAD OF BUYING THE BUSINESS, THAT THEY WOULD "JUST TAKE IT"
YES! SO WITH ME SIGNING THE EARLY OCCUPANCY AGREEMENT AND TURNING OVER THE UTILITIES TO THEM, THEY NOW HAVE MY BUSINESS PHONE.I AM STILL IN THE SAME LOCATION BUT HAVE A NEW NUMBER!

AT& T SAID THAT I GAVE UP ALL RIGHTS TO MY PHONE NUMBER AND GAVE IT TO THEM.

THIS WAS IN FEBRUARY, I AM STILL TRYING TO GET MY NUMBER BACK FROM THEM.
I WAS TOLD BY AN EMPLOYEE TO CONTACT THE PUBLIC SERVICE COMMISSION, I DID AND AT&T NOW REFUSES TO TALK TO ME.
OLD BELL SOUTH EMPLOYEES HAVE TOLD ME THAT IF THEY WERE STILL BELL SOUTH THIS WOULD NOT HAVE HAPPENED TO ME.

SO IF YOU OWN A BUSINESS MAKE SURE YOU READ WHAT YOUR EMPLOYEES GIVE YOU TO SIGN, ALL IT TAKES IS A SIGNATURE AND THEY CAN TAKE YOUR BUSINESS PHONE!
IF ANYONE THAT CAN OFFER ME SOME ADVICE ON GETTING MY NUMBER BACK, EMAIL ME!

ATT DSL is unpredictable and unreliable. Sometimes it is fine, other times the video stutters and the service is slow. Now they are pushing ATT Uverse? Are they nuts. They do not have their act together as it is.

ordered dsl internet box in august never recieved my reward every time calling always different excuse not a e-mail.

AT&T never keeps their word.they promised they would provide me connection at my new place in frisco and haven't done so. The customer service representative people never have an answer and keep u on hold for ever. They have no value for new customers. Since I work from home I can't work too.

Same exact story... 2 weeks... flashing red light on the modem... transfers, promises and still no internet.

Since April 27, 2009, I have been trying to get DSL service from AT&T and no one is able to get my service running. My first attempt was when I called on April 28. I was told it would be set up at 4:30 next day difinitely. But it was not. When called [protected] again. I was told it would take four days to set up. Ok, I waited for four days and DSL still did not work. Then I called again, I was told that some error happened in their system and they needed to clear it first before the order could go through. After cleared up, they could set the work procedure and I had to wait another four days. After other four days I still did not get the DSL to run. I called again I was told the same reason and I had to wait another four days. I really do not know what's going on there. It drives me nuts. I do not think I can take it any more.

I use the DSL to work from home. I may lose my job because this.

I ordered the High speed DSL over a week ago! The store could not even tell me when it would be connected...they said "just give it a few days." I gave it a "few days" and no DSL. So I called...an hour later I find the exact turn on date. So the date comes and then goes...no DSL. I then spend 2 hours on the phone being transferred and put on hold...until 9pm came...and they closed.
The next morning at 8 a.m. I call them again...an hour later and at least 4 transfers later I find out the representative failed to put my apt number on my order! No one bothered to call me and tell me...I had to figure this out on my own.
Now since the order activation date has passed they say they can't modify it. So they have to do a whole new order and I have to wait 5 more days for them to come back out and activate it! 5 more days and countless hours on the hold for their screw up!
Stay away from ATT DSL if at all possible. I'm stuck between them or $57/month for basic charter high speed. Apparently you get what you pay for though.

Same problem.

The same here - I really enjoyed my att service 6 MB until I moved.

I am being told things that are not true, technicians never showed up or called it has been 20 days of calling, asking I could even say begging for service!
I finally spoke to the manager who scheduled another activation date (I had 2 activation dates scheduled before by customer service - no one showed, called or bothered to send me an e-mail).

One is for sure - if this time they screw me over I will cancel both - telephone and DSL with att. It is 21st century and if they have problems with communication between costumer service and tech dept then something is not right.

Now question. How come they always deliver your bill on time, but never the service?

NEVER use At&t for internet service (or any service for that matter!) After everything that happened with my account back in July I had put it on Auto pay so I wouldn't have to worry about it. And I thought everything was fine, no phone calls from them or emails or anything. So the 11th my internet stopped working and I called to find out why. Well they said I owed $145 so I called the bank and they hadn't been taking out the auto pay so on the 12th I paid all that was owed. When it didn't get turned back on then I called back to find out why. They told me "well your internet account has been disconnected for more than 15 days" and I said NO it's not even been disconnected for 24 hours. And then they said "well that must have been a glitch, it shows here its been disconnected since August 18th." I'm like well it should have been on Auto pay and shouldn't have even ever been disconnected. She says well I have no evidence that your account was put on auto pay. So by this time I am REALLY flustered. So I ask, ok so I paid the bill can you please just turn my internet back on. No she tells me "because your account was disconnected for more than 15 days we have to put in a new order for internet service. You won't have internet access until the 16th. Ok let me start putting in the order. I tell her Just forget it! I don't want to deal with this BS month after month after month! It was ALL THEIR FAULT and I am the one that got screwed. So I called Directv because my hubby wanted us to get that tv service for a while and I figured I'd just use their internet service. Well I call them get everything for the tv set up and low and behold guess who is their internet provider? AT&T! So I go ahead and place the order through them because it saves me $10 off my directv bill. Then after I place the order thinking it'll be the same date that AT&T gave me, the guy tells me ok it'll be up and running September 22! I was like what? they just told me the 16th! Just like always "well I'm sorry mam there's nothing we can do about it!" So I waited. On the 19th I get a call from some one that was placing the At&t internet order because they were "missing information". I asked what information is missing. She tells me "Your phone number". WHAT? The information that you are missing is the telephone number that YOU JUST CALLED ME ON?!?! So that was "taken care of" and I was assured that my internet would be up and running on Monday(9/22). So I wait until Monday. No internet service. Call up AT&T. Oh well the order wasn't placed until September 19th so you have to wait until the 24th. Sorry nothing I can do about it. This is ALWAYS the case. It is ALWAYS some sort of "glitch" and ALWAYS "Sorry nothing we can do about it". And the "customer service" reps are always so rude! I am in the process of writing a letter to the company, although I probably will NEVER hear anything from them.

Back in October of 2007 I had AT&T/SBC install DSL internet service. Part of the package was a Motorola PCMCIA adapter that I didn't need but was required to purchase with the understanding that it would be free via a rebate.

When the adapter arrived, the 'rebate activation sticker' was missing and where it was supposed to be was a statement that a rebate form would be mailed separately. The rebate form never came.

When I called the number supplied for inquiries I was told that there were a number of people I could call but would get bounced around and spend a lot of time and probably never find anyone with the authority to issue the rebate.

I didn't thing a big company like AT&T would do such a shabby thing to a customer!

I broke my phone. I was in Texas at the time and went to one of their local stores. The salesman talked me into buying their insurance. Allegedly, it didn't matter if I got the phone wet, dropped it, etc...it didn't matter, the insurance would replace my phone. When I tried to use the insurance only TWO days later for the junk phone that I bought, they would not honor it. I showed them my receipt and they still argued with me and told me that I didn't have insurance. I tried to explain to them that I was a disabled veteran and as a result of my service, I could no longer handle confrontation. Yet, for the next hour and a half, I argued with the salesman. I had to buy another phone. My VA is not that much. I am on a fixed income.

After spending $170 on another phone, they called me a couple of hours later and apologized and said I did have insurance. They wouldn't let me return the phone, though. They said they'd mail me another. Now, I have two phones and am still paying for insurance, although I already have an extra phone. At this point, I would be happy for half of the cost of my phone, even.

ATT will not even call me back. If you go to their website, they won't even list a mailing address for their corporate office. When you call, you get bounced from one department to another. My wife died almost a year ago and they won't let me cancel her line because 'it's under contract.' This is the absolute most crooked company that I have ever done business with.

ATT cheated me so many times I have lost count. The last time was this November when we received a package offering all distance and dsl ultra for 65 dollars and I bought a dsl gadget from them for sixty dollars. I asked the guy if that's including everything, shipping, tax and he told me yes. THen I got a bill for 172 dollars. I called them back and fortunately I found a helpful girl who worked around and made it go down 141 dollars. Although I still felt lied to I almost cried in gratitude because that's like the fifth person I got who did something. I asked her to tel me who much else I owed ATT at the time and she said they can't tell that. But she assured me that I will be given some credit for the overcharge in my next bill. But today I fot a freaking 120 bill. I was so mad. There no credit! But another overcharge. I called and got this woman. She was okay at first but soon started making accusations. I wasn't warned that calling Canada was considered like calling Japan or India or whatever. She told me that they don't help people who don't read their documents. They send some literature but honestly with such small letters who reads them? They could at least make it normal fonts.
But I made the mistake of saying this [censor]ing bill or something and they woman all goes grandmotherly and says if you swear I will hang up on you. I wasn't swearing at her! She didn't swear but she made some accusations that I am liar which made me so mad I told her she was [censor]y and I am surprised she's go ta job upon which she hung up on me.
I called the next person who was little less accusatory but she didn't help other than give me an address that I asked. I don't have American accent. Is that why they are doing it?
This is not the first time I got cheated by ATT. I am stuck with this company because they are the only provider in this small Tennessee town. I am planning to move and one of the reasons is because I am stuck with ATT.

I called in November to sign up for Basic DSL Ultra and was told there was a better deal if I take DSL Extrememe. This would allow me faster service, 12 calling features, caller ID, waiting, forwarding, etc, and would be cheaper. I made it very clear that I wanted a non- contract where I did not have to change it every 6 mo. or a year and the price must be with taxes and fees under 50.00 a month. I was guaranteed that it would be an ongoing price and anytime cancellation witouth penalties and this would include my telephone bill as well. This was confirmed more than once with 2 different people.
First my hook up date was in December but it was never hooked up but yet they could see the order in and on the computer at AT& T. Second, a tech was sent out to hook it up after over 15 phone calls. You know the re-routhing all over the world with no results!) Finally, someone came and hooked it up but I did not get my 12 features. My speed was slower than molasses.
Finally I spoke with a rep who wanted to raise it to the 6.0 and after arguing with him for 10 minutes he finally shut up when I asked for a manager and proved to him that our area does not have 6.0 service. Needless to say; 6 months later I get increased bills and after getting Mr. Baxter, supervisor on the phone at 704.424.1365 he finally said he would refund my money knowing I stated I could only afford so much a month. I sent exactly what he said to send and lo and behold another bill with that decreased amount showing as a late payment from previous bill with fees! I called him twice and have not heard back, meanwhile I am not paying this bill and my credit had better not be ruined.
After 3 months of phone fatique, my bills came in around 46.00 a month; Satisfied, yes, until they raised my bill, and slowed my speed down again. (Trust me I know it was there speed as it was tested, Not my computer)

AT& T reps are real good at promising. Notice how they disconnect their sign up numbers so you can't call and get refunded or helped?
Ever notice how long it takes to get a supervisor? Notice how reps don't want to tell you their names? What kind of business is this?
I say we ALL 1) write a letter to the BBB 2) decide on a date to switch to "one" other company, even if we pay a bit more, and 3) flood their phones with calls of complaints so they have to hear us! Who is going to work for a company that gets that many complaints. Lets put it back on them! Demand the CEO's phone number and address! Wite letters!

I am dealing with the same thing. I was told by a customer service rep at the AT&T store that I was elgible for a $100.00 rebate on my equipment and then I was denied the rebate. When I called the rebate line, I was told by them that I need to call customer service and tell them to call the rebate line while I was on the line. I called customer service and I was on hold for 30 minutes with no answer. I also made a $100.00 advance payment on my account that no one seems to be able to find, and the payment has not been credited to my account. If I didn't have a contract with this company, I would never deal with them again. Since when is it ok to treat customers so unfair.

Dear AT&T Customer Service,

On January 26 I e-mailed customer service this e-mail and I have still not received a response.

On August 18, 2009 I tried to enroll in AT&T's Premier Sponsorship program. After receiving the verification e-mail from AT&T at my work e-mail address I clicked on the hyperlink and was directed to a verification page that required the last four digits of my social security number and my zip code. Upon entering this information I was not able to continue to the next screen. It would not go forward to complete the process so I tried on another computer and then another. I continued to have the same problem. I then called customer service asking for assistance with the process. They were very helpful and the said they would e-mail someone to help me with problem.

On August 20, 2009 I received an e-mail from ERP Requests. They explained that they could not help me because they did not see that I had an employee account. They explained that I needed to take a learning edge course to access the ERP website. At the time I did not realize that the customer service rep I spoke with on the phone had e-mailed his question to the wrong department

On August 21, 2009 I replied to their e-mail explaining my problem with my Premier Sponsorship account. I explained how I was having trouble with the website and that I was trying to add a FAN # to my account. They explained that I need to contact AT&T Customer support and that they were unable to help me with my problem.

On November 11, 2009 I went to the AT&T Center on 1912 Gallatin Pike N *** and spoke with Justin ***. I explained that I needed help with setting up a fan number on my account and that I was having trouble with the website. He told me that he would be able to take care of the process. After waiting for over an hour at the ATT store he verified that everything was set up and ready to go. I asked him to send me an e-mail verifying that he had set up the fan number on my account. Later that evening he responded from ********@att.com with this comment, "Hey this is Justin from AT&T we added the FAN discount."

On December 8, 2009 I called to pay my monthly bill and while paying I asked customer service if they had any record of a fan number being activated or set up on my account. They explained that they did not see any record of this and that I should wait 5 to 6 days and that they would call me back.

On December 14, 2009 I received a phone call from Frank *****[protected]) who explained that he still did not see any record of a fan number being added to my account and he suggested that I do it again on the website. I explained that I was having trouble with the website, but that I would try it again. After trying the website again, I was still not successful with processing the verification page so that I could get my fan number. He told me to call back and check in about a week.

On December 20, 2009 I spoke with Heather. She said that unfortunately she could not help me and that all I could do was wait. She explained that she would make a note on my account so that ATT would refund me all of the money for my FAN Discount that I would have saved had I been able to enroll when I became a member. Later that day I e-mailed Justin ***** asking why a fan number was never added to my account even though he verified that it was, but he did not respond.

On December 22, 2009 I spoke with James ******. He said that I should, "Give it about a week." I told him that I had been waiting since August and that I feel like I know more about AT&T than their customer service reps. I asked him if he thought I should get a job with AT&T and he said, "Trust me, you don't want to work here." I asked him if there was anything I could do and he said that all I can do is wait.

On December ?, 2009 I spoke with Rowena ***** who was VERY helpful. She tried to contact the ATT Premiere Team and put me on hold for over 30 minutes. When she did finally return to the phone conversation she said that she would call me back once she had resolved my issue. She called back a few minutes later with a case number. The number was (*************). She said they will have an answer for me on Christmas Day and that this would be my Christmas Present. She said they will respond to me via e-mail.

On December 25, 2009 - I did not receive any e-mail notification from AT&T.

On January 13, 2010 I called AT&T customer service and spoke with Henry. I asked why I never received an e-mail from AT&T about case number **************. He said the reason was because the case was still pending. I asked why I never received an e-mail with a status update on the account. He said that he didn't know. I asked him to look at my account and see if a FAN number had been linked to my account. He said, "YES!" that it looks like there is a fan number on my account although it has not processed yet. He said that when it does process he will make sure to note on my account that I receive retroactive payment for all of the prior months that I had been waiting to solve this problem.

On February 8, 2010 my AT&T phone bill is due. I have never missed a payment, nor have I ever been late on any of my payments. However, before I make this payment I strongly feel that I should be compensated for all of the records I have had to keep, the time I have had to spend, and the hoops I have had to jump through for something as simple as adding a fan number to my account. I do not think any customer should be treated like I have been and if I knew I wouldn't be hit with expensive fines for canceling my service I would have done that by now. I do not agree with AT&Ts tactics and never should it be on me, the customer, to have to do so much work to get a simple service from AT&T. Crediting me the for the Fan Discount ( $8.09 ) that I should have been receiving since August and resetting my contract date back to where it was in August when I first signed a contract with AT&T is by no means enough compensation for the trouble I have had to go through trying to straighten out this mess. Please humor me with your best response to this e-mail. I have been patient long enough and I would like to believe there is some AT&Ts customer service left. Thank you for your time.

Sincerely,
*** ***

A FEW YRS AGO WE USED AT&T FOR LONG DISTANCE SERVICES, THEY REQUIRED A SECURITY DEPOSIT OF $95.00 DESPITE THAT WE DID NOT USE THE LONG DISTANCE, WHEN WE CLOSED OUR TELEPHONE SERVICE [ABOUT 3 YRS LATER] AT&T JUST IGNORED OUR SEVERAL REQUESTS TO HAVE THE SECURITY DEPOSIT REFUNDED TO US...!
THE ACCOUNT WAS PAID IN FULL AND NO MONEY WAS EVER DUE TO THEM, STILL UNTIL TODAY AND AFTER A FEW YRS THEY HAVE NEVER SEND US OUR MONEY!

I know what you mean they lied to me just to get me signed up for their u-verse and did not send me my $100.00 after a month of signing up like they said. And they were charging me 30.00 for home service when they said it would not cost. I had lifeline cheaper than that.

Scammers is all they are.

I know what you mean because AT&T told me after I had U9Verse for a month I would get a $100.00 dollar check and that was July 1 2009 never got the check.