AutoNation
Reviews and Complaints

By far the worst service I have ever received in my life. Not an exaggeration, not just referring to vehicle related customer service... The absolute worst service imaginable. The service center manager literally told me he did not care about my truck repairs and has the most condescending attitude toward customers. I had to see a salesman to help me convince the service managers to even talk to me. And to be very clear, this is truly a management issue. The service reps I talked to were decent and I witnessed how rude the manager was to them. How those service reps haven't found somewhere else to work is beyond me.
Fast forward a few months. I need an oil change and I signed up for a prepaid service plan when I bought the truck. There isn't another autonation dealership near me so what do I do? I make an appointment online and hope that the horrible experience from before was a one time thing. No such luck. (my fiancé took my truck in for me because I couldn't manage to get time away from work to handle this myself.) he stands in front of a service rep for 5 minutes before the rep even looks up to acknowledge him. Bless the fiancé, he's not even upset yet. But then he stands around for another 5 minutes while the rep fills out the paperwork for the oil change. Only then does the rep say, "by the way, they just came and told me it's a 3 to 4 hour wait for an oil change". Would you not start off with this? Would you not mention this online when asking if you intend to wait for service or drop off? What's the point of an appointment? (I also dealt with this same appointment nonsense when I originally brought my truck in for repairs but this seems the most insignificant complaint of that particular debacle...). Long story short, my fiancé is basically told too bad, so sad.

I don't want to have to take my truck across town for maintenance. I don't want to have to pay a random shop nearby for service I already paid autonation for. I don't think it's too much to ask that this dealership get it's act together and remember they are here to help customers. The worst part is that there is no sense of accountability. Management couldn't give a care and apparently they answer to no one. I have been strictly a ford customer since 2007 (4 vehicles total, 3 of those new) and an autonation customer since 2012. Never again. My first experience with an autonation ford was so great that I went straight to autonation ford for my next purchase but clearly, their standards have gone out the window.

I was at the auto nation fort myers dealership at 2555 colonial boulevard ft. Myer florida 33907 on sunday 5/27/18. I spent 3 hours there and they sold me a camry se 2018 8 speed automatic. It was a predawn gray mica black. Everything was all set as they were going to deliver the car to me and then come to find out they do not have anymore in the state of fla. Very very disappointing! Then they tried to see me a car that was the same thing just a better audio system for another $27 a month.
I cannot believe they would sell me a car and not check first to see if they have something, then on top of that try to see me a another car that was more expensive.
Auto nation should give me the upgrade car for the same price since they promised me something they do not have.
I am going to tell everyone not to shop at auto nation as they lie about selling you a car. Very disappointed customer.
Auto nation needs to make it right!

I want an answer and apology back from auto nation

In Nov 2017, I purchased a 2013 Ford F150 Lariat from AutoNation South Fort Worth, TX. I also purchased a Ford ESP Premium Care Plan on Nov 30, 2017. I went to Waxahachie Ford for warranty service on Mar 5th, 2018. The service adviser informed me the Plan I purchased was not activated. I drove immediately to AutoNation to get answers. (customer # 3025077)

Three times I have been to AutoNation (Mar 5, 28, and Apr 11). I have spoken to the finance writer who sold the Plan, Sam, his supervisor, and finally the GM. Each person told me everything would be rectified and the Plan would be activated. Each person also directed me to the customer representative. She contacted Elite Accounting, the Corporate Finance Dept. She told me she was told the paperwork had not been filed, that the plan would be activated and usable within a week . To date, that has not happened.

I contacted Ford ESP Customer Service (800-521-4144) on Mar 28th, Apr 11th, and Apr 13th, 2018. I spoke with "Marissa" and "Louise". They asked that I fax documents provided by the dealer (313-390-3817). Those documents are attached. Every interaction with the dealer and ESP has been in person or by phone.

I purchased a Ford ESP Premium Care Plan from AutoNation on Nov 30, 2017. The Plan has never been activated, and has been unusable. The term is 48 months and/or 48000 miles. I want the term to begin when the Plan is activated. I will supply the truck's mileage upon request.

Sunday 05/20 - 7pm paper done altima s 2015 - cpo. Car delivered monday 5/21 4pm w scratches touched up driver front bumper and new ones on the same side plus head lights damaged also others few scratches over the car. Two dents on the roof. Asked repairs sm carlos rodrigues can fix the bumper touching up again and roof was from old owner and I had bought the car on that condition so depending on costs can get fixed by dealer or maybe I need to help with 50%. Drove back down miami from margate to return the car friday 05/25 with car miles just to drive to miami because I still holding my buick lease as thinking about the issues on this altima and sm carlos rodrigues didn't accept in any circumstance the return 5 days no question asked advertising on autonation saying had expired thursday 05/24. I am confused about the maths days on autonation. The general manager agree to fix right the bumper not bandaid anymore and will check out about roof costs maybe yes maybe 50/50. Case open w nissan corp n/ [protected] saturday 05/26 looking for my rights as cpo car - kaidian - consumer affairs representative affirmed cpo nissan is a certified inspected car with out any issues on mechanic eletric inside or outside body! Looking for answers about return policy and how to get my car totally fixed and redone inspection as the first one didn't work properly. As I live in margate would like have the car done by pembroke pines nissan for don't need go over miami again and because don't trust much in their services. After had talked with nissan corp I don't wanna return the car anymore just wanna the car fixed and re inspect for trusted professionals.

We bought a F-150 with 43, 927 miles on it. We purchased a vehicle protection plan for an additional 100, 000 miles. The plan should end when the truck has 143, 927 miles on it. This is what auto nation told us at the date of purchase. The problem is when the contract came in the mail, the expiration miles was 125, 000. We were shorted 18, 927 miles. This needs to be added to contract. I called the vehicle plan and it's automations problem

I am going to copy and paste the two emails between myself and Lisa Thomas. Today was the first time that I have heard from her. I have been going thru this horrible customer service experience since April 20th. I am fed up with spending countless hours on phone calls and emails to resolve a situation that I did not create. The error is between your company and Kauffman/Mavis Tires. I am the customer caught in the middle. Your system should have caught the error before my vehicle was released and we could have resolved it right at the dealership. I have been treated terribly. I attempted to pay your company for the error of Kauffman/Mavis tire and all I have gotten in return is the unreasonable request to deliver my banking info since your payment system cannot provide what Capital 1 credit card needs to process this charge. I have repeatedly suggested other methods to handle this as you can see from my email. I am appalled by the nasty and demanding tone of Lisa Thomas' email, as if I am the at fault party. This is the worse customer service experience I have ever had and I will not stand for this abuse any longer. If it took Autonation 3 months to reach out to me to settle this matter, then shame on you for having such a lax accounting department. Perhaps if they had followed up immediately with Kauffman, this would have been resolved with the same day. I am most offended by your staff, which includes Adeline Ramos and now, Lisa Thomas. In a time where identity theft is rampant, tell me if you think it prudent to give out not only your credit card number, another credit card number and your bank account/routing number to the same party. I have never even met these people. I'm sure they would also have pause. The problem is certainly not with my account, but rather Autonation's payment system. Ms. Ramos' supv said that he had not encountered that problem before, but I am very thankful that my credit card company refuses to process any charges unless they can verify that it is proper. I strongly suggest that you make changes to your system so that all your customers are protected. And how very rude to blame the customer when the fault lies with you. I am completely outdone by this whole thing and I am seeking justice asap.

Erika White
[protected]

Erika
4:55 PM (2 minutes ago)

to Lisa

You have got to be kidding me!

In an age of social media, you should "govern yourself accordingly" Lisa Thomas. Be mindful of your words.

Before you send demand emails, you should take a moment, do your due diligence, and familiarize yourself with the facts.

On 1-12-18 I purchased tires from Kauffman Tires. They damaged my TPMS sensor and I brought it to your dealership for repair. My service advisor called Kauffman and he was advised that they would direct pay for the repair. He was given the necessary account number or code and my vehicle was released. On April 20th, three months later, I received a check from Mavis...whom I had no clue as to who they were. We found out that they were affiliated with Kauffman. There was no description on the check. It was just a random check out of the blue and we thought it was because of all the complaining we had done back in January that this was a customer service gesture to reimburse us for the tires. No one called to explain from Kauffman or Autonation. On 4-27-18 I received an email from A. Ramos requesting payment. I called her immediately and she explained that Mavis bought out Kauffman, the business name changed, so athe code or account number used originally in January did not work. Mavis sent me the check in error and it should have gone to Autonation. Understood. No problem. I agreed to pay and gave her my credit card info. I received a payment confirmation. On May 4th she called and said that the payment did not process. We tried it again and I received another payment confirmation. This time, I noticed that it had not been charged to me and I called her several days later and left a vm. We spoke again on either the 8th or the 11th. She asked me to use another card and I refused since there was nothing wrong with this card. She needed to get some help and said she would call me back. On May 15th, I called Capital 1 credit card with Adeline and her supv on the phone. We were all advised that there is nothing wrong with my credit account. The charges did not go thru because of your lack of security controls for your payment processing system. Capital 1 could not verify that it was a valid charge because per Autonation, there are only fields to input my name and zip code. Capital 1 requires that they submit the billing address. It is a proper security measure. I recorded this call. They repeatedly asked Autonation to input my address but your supv said that there were no fields to do that. So Lisa, this is why your payment has been rejected. I offered to have Mavis bill me and I would pay them direct and Adeline said she would check on that and get back to me. On 5-24-18 she said that I could just pay with my banking info. I declined as I refuse to release my account and routing numbers to anyone over the phone. Since you have an antiquated payment system that does not account for today's security measures, I again suggested to just have Mavis call me and I would pay them by credit card. I did receive the call from Mavis requesting a bank electronic check. I refused again. They don't have an invoice for me to pay by credit card.

The level of frustration is at a near boiling point dealing with this. So let me be clear Lisa, I will not give out my banking info. I agreed to pay Autonation but if your system is not accepting of basic customer info to verify their identity and thus process payments, then fix it. Your dealership has no problem accepting my payments as I have done business with them many times. Upgrade your system! If the local dealer will accept the payment that would be great but Adeline said that they could not, that it had to go thru your department. This is an easy and quick option so I don't understand why it couldn't have been done earlier.

Lisa, perhaps you should have been more customer focused and called me directly instead of accusing me. As for the tone and content of your email...there will be more to come.

Fyi...on the payment confirmation I received from Autonation, KAUFFMAN TIRE is listed as your customer, not Erika White. Are you giving them the same level of demand that you gave to me?

-------- Original message --------
From: "Thomas, Lisa"
Date: 5/25/18 8:57 AM (GMT-05:00)
To: "'[protected]@GMAIL.COM'"
Subject: FW: Final Demand for Payment - 2373794

May 25, 2018

ERIKA WHITE
7338 PARKS TRAIL
FAIRBURN, GA 30213

Re: Customer Number 2373794 - Default in Payment - FINAL DEMAND

Dear Madam:

At this time our records indicate your account with us is seriously past due in the amount of $260.78. We have attempted several times in the past to work with you on arrangements that would result in full payment on your account under the terms of our credit agreement but our efforts have not resulted in satisfaction of the past due invoices. We are still hopeful you will contact us to resolve this situation in a manner that is mutually beneficial. If we cannot agree within five business days on a plan to resolve this matter all legal options available to us will be pursued up to and including filing a claim in District Court seeking payment in full along with court costs and legal fees. Govern yourselves accordingly.
Please contact us immediately to make payment in full or visit the AutoNation customer portal at https://ebilling.autonation.com to make your payment. If your payment has been mailed, please contact our office with payment details.
AutoNation values and appreciates your business. We would like to thank you in advance for your attention to this matter and look forward to our continued business relationship.

Regards,
Lisa Thomas
A/R Supervisor
[protected] phone
[protected] fax
[protected]@autonation.com email

The FINAL DEMAND invoices are listed below:
Store
Invoice No.
Purchase Order
Total Amt Due
Past Due Amt
Inv Date
Due Date
224 - AN TOY THORNTON
388433

260.78
260.78
01/15/2018
02/10/2018
Store Total

260.78
260.78

Total

260.78
260.78

Hello I am reaching you today to gather information on what I can do about an issue I am having with Auto-Nation Buick gmc in lone tree. Approximately 3 weeks ago my car was dropped off to be inspected for an oil leak, during the inspection they had found he leak was caused by a crack in the oil cap which I asked them to repair, during that conversation I asked them to check my pcv valve per service bulletin 14882, Cindy confirmed they had found my PCV valve was clogged as it is common according to service bulletin 14882, the dealership and manufacture refused to cover the cost and on May 11th Cindy at the service center in the dealership offered to take %50 off the total repair, I told Cindy I appreciated he generous offer however I do not have the funds and I will have to find a solution and to not do the repair and I will call back. Over the weekend the dealership did the repair without my knowledge and called me on Monday the 14th telling me my car was ready to go. I arrived on Tuesday May 15 and they gave me a total of $400. I explained to them I didn't have that money and I didn't want them to repair it, they just explained to me that I had to pay it in order to pick up my car, being a single father I had no choice but to pick up my car, they hadn't offered me a loner vehicle, a shuttle home or any other alternatives but to pay, I left without my keys confused, I went back in and talked to someone who claimed to be a supervisor and he also told me all I could do was pay to get my car, he did say if I paid that day I could call back and work something out. After speaking with Chris the service director on May 21 he admitted that after looking through his recorded phone calls no where do I give them permission to complete the repair and there are no signatures from me authorizing it, in fact they don't have any signatures from me at all except the one where they forced me to pay. He offered to give me 4 oil changes and tire rotations to help cover the cost but would not reimburse me for the theft. I explained to him that I do my own oil changes and tire rotations in my garage and all he was saving me was about $80. He rudely explained "we were going in circles and there is nothing I can do".
On May 24th at 3 pm Mark perry the gmc interrogated me on how I could have paid for the repair if I told Cindy I didn't have the money, I explained to him although I may have the money In my bank account it has to be budgeted out for car payments bills and groceries. He told me that he doesn't believe anyone would ever take their car in to get diagnosed and turn down the repair due to cost and told me to call excel and ask them to push my bills back. He was incredibly rude and quick to discredit anything I said. He was no help at all and not the least bit remorseful.

This dealership did not have my consent to work on my car and they held my car for a ransom when I tried to pick it up. This dealership should give me a refund for the unauthorized work

Hello,
I ordered a 2018 Jeep wrangler thru Autonation Valencia. Set up an appt. drove an hour in a driving rainstorm only to have the gentleman I was to meet with, was not be at dealer. It has been somewhat of a challenge since then. That was March 22nd 2018.
Brings to this week, I have been told by Jeep that the Jeep is in transit and that my dealer is the only way it can be tracked. As I said, it's been 9 weeks. It has apparently bee sitting in Alorton, Il. since April 26th. I cannot get any help from Jeep, ( they say my ddealer is my source for help after the vehicle is released from plant). My dealer has now basically taken the approach that I am the problem and simply says they will contact me when the car arrives. Jeep is escalating the case, whatever that means. I have not heard from them.
It just seems to me, as the customer ready to pay an inflated price for the car I wanted to order, and pay a overpriced destination charge of $1495.00, that someone would be able to help me move this sale along and keep me updated. I was actually told I would be updated weekly by Autonation Valencia Jeep. To this date I haven't received any update in any of the 9 weeks until I have reached out and apparently upset them by asking. Come on, it's a $50, 000 purchase! Wouldn't you want to know whats happening?

My best fix at this point would be to put the overpriced destination charge of $1495.00 towards the purchase of the car...James Garwick (general manager just called) says sorry, there is nothing they can do, keep waiting! He did say he would try to rectify the no update problem. We shall see how that goes.
This complaint may be totally out of line. So far I get that feeling, Jeep, Autonation Valencia's general manager
(James Garwick), sales manager(Derek Price) and the fleet guy ( Paul Santilli)all seem to agree that I am out of line. ( to be fair, no one has said that, they just seem annoyed that I would reach out for updates) No one wants to hear from me, no one wants to update me, everyone says just wait.
I said to James, " Is this the best I can expect?". I was told "Yes, it's Chryslers fault".
Frustrating being the customer here. Even more frustrating being ignored!
Is it really to much to expect to be treated politely and helped when you're spending this kind of money?
Victor Lock

On may 9th 2018 my husband and i bought a car at the autonation in 86 and Pines Blvd, 2 days after i came back because the Abs light and some other light came on on the 2016 dogde journey, the took the car to the dodge and the fixed it, i realized that day that at the drivers doors there was a part loose from the door, and it was taped to the car, so i told them if they can do something about it, to my surprised they said NO! What kind of dealer is this? I told the people that was there that i have 3 days with this car, and we paid 10, 000 $ as down payment for this car.. im very dissapointed at the way the handle this... if they arent gonna fixed it then i need a discount for the 14, 800 plus we paid for this car to fix it somewhere else.

I purchased my 2014 Jeep from Dodge Jeep Chysler Auto Nation with a !00, 000 Warranty. This dealership continues to sell dangerous defective cars. Since October 2017 I have taken my 2014 Jeep Cherokee to the Pembroke Pines, Fl AutoNation Dealership for the same transmission issue. The gas pedal continues to die out on me as I to apply apply pressure to the pedal while I am driving on the highway. Then it says Service Transmission. I am in fear for my safety. At times the car does not start and it says Service transmission. Each time the give me back the car the transmission dies on me while i am driving. This is the 6th time the dealership has not fixed the problem correctly. I have requested that the service manager send the car to the manufacturer to change the transmission. But to no avail I receieve an excuse with a certainty that the car is fixed this time. I have the record of how many times the car has been to this dealership for the same problem in the last 8 months. This past week the car shut off on me and the gas pedal gave out while i was driving. It jerks harshly as I change gears. On May 18 2017 I returned my Jeep back to the above stated dealershhip with the same issue (engine light on stating SERVICE TRANSMISSION) I have lost pay at work. But more importantly I am in fear for my life while driving that car. I have contacted the Service director [protected]@autonation.com and the General Manger [protected]@autonation.com. I need assitance quickly.

Email sent to Sales Manager - Jeremy Lawhon, AutoNation Chevrolet North on 5/10/2018 - no response at all as of 5/18/2018 @ 230p MT
-----------------
I purchased a 2010 GMC Acadia on 1/4/2018 from Christopher Queen. The documentation I was provided with at the time of purchase said that a Rigorous Inspection was completed on the vehicle. Your website even states "Bonus: our used cars are Worry Free because they are rigorously checked with our multi-point inspection process."
This guaranteed rigorous inspection has not the case for me.
As the temperatures have finally surpassed 80degrees, I recently wanted to use my air conditioner over the weekend. It did not work…not at all. I called the next business day (Monday 4/30) and spoke to your Service Manager, Ben Herrera and told him that the A/C was not working. He returned my call that day after pulling a copy of my purchase documents and told me that AutoNation would not take on the expense to look at or repair the damage as my ‘warranty was expired as of April 4th' just 26 days prior.
I then had to take the car to a reputable Chevy/GMC dealer to get it looked at to find out what was wrong. The A/C system is very "broken" - had AutoNation actually inspected and tested the system, the report would have reflected a non-operable A/C. From what I understand of my service representative, the ambient temperature needs to be 60degrees or higher for the A/C to operate…so I understand that a car sold in the winter months would not be able to be checked easily. However, according to your website, you stand behind your rigorous inspection. I surmise that would include an issue that could not have been caused by the new owner and, therefore, AutoNation should stand behind the "Worry Free inspection process"
The invoice for the repairs to make the A/C work include the Rear Axillary Evaporative Core, Complete Auxiliary A/C hoses along with coolant hoses. All were damaged and not operational.
The total amount to make my Worry Free...rigorously inspected A/C work is $2958.37 No wonder your service manager didn't want to deal with it. Believe me, had I known that your promises of rigorous inspection and good service was false advertising, I would NOT have purchased my car at AutoNation.
Regardless, I am asking for reimbursement in the amount of $3115.42 for my full repair bill which includes a tire stem that was never operational as well as a burnt headlight bulb since the headlights were an issue from the start as well (see repair invoice attached). I feel I am owed this money because I believed your ad and your company's assurances that I was getting a Worry Free automobile that had a PROPER "rigorous inspection" and this was not the case and your service manager wasn't willing to even discuss it.
I sincerely hope you will find a fair solution to this problem. Please response by the end of next week so we can get this issue quickly resolved. If we can't resolve this issue, be assured I will begin to notify the various, business, watchdog agencies of your business practices as well as social media.
Information on AutoNations' websites:
------------------------------- Certified Pre-Owned Vehicles Are The Market's Best Deals
One easy way to inspire confidence in your new vehicle is to go with a certified pre-owned vehicle, or CPO. Because while a third-party CarFax report might provide proof of an accident, or a registration in previously flooded region, a certified pre-owned vehicle undergoes a rigorous multi-point inspection by a factory-authorized technician.
OurCPO inspections can range anywhere from 150 to nearly 300 specific areas of the vehicle, and are designed by the original manufacturer to ensure the vehicle performs just as it did when it left the factory. That means the "peace of mind" benefits most buyers associate only with new cars (complimentary loaners, manufacturer's warranty, roadside assistance, etc) are often still available with CPO vehicles
---------------------------- No Worries, We've Inspected It Thanks to a rigorous inspection process and a vehicle history report, you can rest assured that this vehicle is Worry Free

4/21/18 debris on highway damaged shark finn type antenna on my roof.. CLaim reported to State Farm (Claim 59-3850-Q90). Purchased my car at Lexus West Palm Beach (also AutoNation) dealer that does not have a onsite body shop center. Advised that by Lexus of West Palm they send vehicles for body work to Auto Nation Collision Center #2789. State Farm indicated that facility was part of their repair program. Called shop on Friday after reporting claim to State Farm. Vehicle damaged during repair process, Scott Fernandes at shop was advisor, he told me car repair was done. Went to pick it up and headliner was damaged, asked for manager advised not available (Matt Stone). Told headliner takes 10 days to obtain but I called Lexus WPB parts and they said available in 24 hours. Scott told me they "lied" to him. Put me back in rental and told me they would pay rental suring re-work. When I picked car up shop estimator Robert Bolbach present. He noted the windshield bubbles, trim not fit correct and said shop would call. they never call. I called State Farm after I found the shop had Hertz rental billed to my credit card. State Farm spoke to Scott who said they would credit my credit card in 3 days. Still not credited as of now. I asked to speak with a manager twice and the manger Matt Stone was not available nor did he contact me. My car has damage that the shop caused, I have been billed rental for the full days of the shop unsuccessfully trying to repair damage they created. Even the light in the drivers side door was hanging off when I picked it up and when State Farm told Scott he denied that anyone was in back of car. I am so frustrated.. two other shops I went to will not do corrective repair. I do not want to go back to that shop. I have made contact attempts by phone to Auto Nation Headquarters, (left message), State Farm Claims, and plan to contact Lexus Corporate. Auto Nation of West Palm Beach damaged my car and I will not go back, State Farm is handling my claim on a team level and they are not standing behind the repairs although I keep calling. JM Lexus and Lexus of North Miami told me they do not do corrective repairs from other shops. I am not sure what my options are and looking for help.

We purchased a vehicle from Audi of Newport Beach, an AutoNation member this past January. The vehicle is a 2007 BMW X3. It had many issues, some actually safety issues that should have never been let out but in this world, I guess this is what a consumer is up against all the time.
The vehicle developed an electrical problem since the first week we had it. It would for no known reason and randomly, discharge the battery in about 10 hours. The problem continued to get worse and finally, we took the car to a trusted, local auto electrical repair shop. After days of troubleshooting, they found the problem which also includes a defective battery.
After calling the dealer, the service adviser informed us the only way the company would accept a battery exchange is if they first get to do a service on the vehicle. I informed them the service has been done and the only remaining item is battery replacement and either they stand behind the product, review the repair shop report and check the battery to determine there is no fowl play but they said no.
Any auto part or battery house honors the battery warranty upon verification of no wrong doing.
This is a scam. We live 2 hours away from this dealer and there is no way practical for us to have them perform service when we are that far.
Please know that the AutoNation policy is to hold the consumer hostage, probably use inferior products in repairs and deny warranty coverage unless they perform the service work.
For that matter, their vehicle warranty was 2 days or 200 miles. Hell we went through most of that just driving home for 2 hours.

I purchased a NEW Ford F150 on March 29, 2018. The salesmen helping me couldn't locate the 2nd key and said it would be located the next day and mailed to me. A week later, I didn't have the key nor was I contacted. I called the dealership several times to get it taken care of. I was told after a few calls that they didn't have the key and would have to order one. When they finally got it in, they told me I needed to bring the truck in for the key to be programmed. I live over 90 minutes away and was never told this before. They said for the trouble, they were going to give me 2 synthetic oil changes and would mail the key to me and I could get it programmed when I got 1 of the oil changes. Well...they sent it to a wrong address. So, I called back and was told they would no longer mail the key, I had to get it from the dealership. My wife was told our fuel would be reimbursed when we got to the dealership for this issue. Now, 2 weeks later, nobody knows what is going on. I talked to Ravi at the dealership, who said he would call me right back. Almost an hour later, still no call. I tried calling him back. The person who answered the phone said he wasn't in. I let him know I just talked to him and he then said Ravi wasn't taking any calls. The general manager's line just goes to voicemail. This dealership is a joke. On top of all this, they have sneaky salesmen. I called on the way to purchase the vehicle to ask if the truck had a bedliner. Tristan said it did, but would call me back to let me know if it was just the plastic liner or the spray liner. No phone call and...no bedliner. Customer service is a joke. I wouldn't recommend anyone to purchase a vehicle here. From the complaints on this board...I wouldn't purchase from Autonation again at all!

I purchased a 2005 Ford F250 Super Duty from Autonation Westlake, Ohio. It was purchased specifically for my husbands new job and this was well stated to your sales people. About a week after buying it we noticed the truck bed floor was soft. After taking it to 4 body shops we found out it was a total loss. Completely rusted out and unfixable. I contacted the branch to find out what type of inspections are done there before cars are put out to sell, as this is a well known issue with fords. Again we needed a truck with an 8' bed for work. The talk to Dean at location and he says they could find another bed and have it replaced. I of course ask about how much it will cost for all of this and how much it will cost to paint and labor. He tells me not to worry about the paint and labor and we will talk about the bed when it is found. So one is found and it cost us $1500 to have this done. We just wanted to get this behind us because in the meantime of not being able to use the truck at that point at all we have lost $3500 in wages. We get the truck home and now we are having problems with it starting. We know the glow plugs need replaced which again is common. We would just plug it in and it would fire right up. Not anymore. Now it won't start at all. It misfires and stalls out. We have had this truck since the end of March. We have not once been able to use it for work. We are now at a loss of $4700 in wages, $1500 for the truck bed. I again call Dean. He quotes me an additional $1250 to fix what they think might be broken. They haven't seen the truck as we live an hour and a half away from the dealership and it won't start. So to recap we bought a piece of crap from your dealership and have done nothing but lost money. I am now paying a monthly payment for an unusable work truck that your dealership thought fit to sell. The bed alone should have been replaced prior to selling. Its a common problem and people that need an 8' bed isn't usually just for looks. We are going into debt with this truck. As I am the only one making money at the moment. My husband would be doing great if he could get to work and do what he needed to do. We are a family that took a chance and your dealership has made it impossible for us to do that.

I bought a certified M4 with engine light on, since I have to go back to
San Jose on that day, I did not do the repair in the dealership. I was told
that I could check this issue in local BMW. When I check this out in BMW
Steven creek last week, it was caused by broken wires near the engine(most
likely caused by rodent damage) with a repair quote of 2900 dollars. I
contact the sales manager in Encinitas today and try to figure sth out. He
told me that it has been too long and too many miles were used. He refused
to take the responsibility for the damage. This is a below 10000 mile
certified M4 and between the day that I purchased it and last week, it
didn't need to be serviced. Except the engine light was on(the sales man
told me 'it's a certified car, it could be just short circuit cased it'),
and I didn't encounter any problem while I was driving. Therefore, I didn't
go to the local BMW until it needs to be serviced. The local BMW pinpoint
the cause of this issue and it was the broken wires. Except that, there is
no other reasonable explanation and the light was on since I bought it from
BMW Encinitas. Yet, Mr. general sales manager in Encinitas refused to take
any responsibility.(When I asked to talk to the someone else in charge of
this issue, he said he's the boss and there is no one else I can talk to).
I bought my first BMW three years ago. The local BMW has always performed
good care to my car and great services. I trust BMW in their good service
and work standard before this incident. Thats the reason I chose certified
cars and clearly my trust is misplaced. Whats the difference between
'certified' and 'used' in BMW Encinitas? A certified M4 with less than
10000 miles has proven to have broken wires near its engine. Good luck with
the 'used' car bought from this place.

I bought the car July 1, 2017 and was told when i purchased it that the car had already been modified and that the extended warranty would still cover everything if something should fail. well the motor on the car went out less than a year of owning the vehicle and when i took it in to get it repaired, the warranty company denied the claim due to the vehicle being modified. If I had known the warranty wouldnt cover repairs i never would have purchased the vehicle. The autonation Chevrolet dealership here in Waco Texas just kept pushing the responsibility for the repairs on me even when trying to "help" me by trading it in for another used vehicle. When that didnt work they tried to get me to buy a new car off their lot which i would never do. so i went an autonation ford dealership to actually get a vehicle that i would drive. however even that didnt work out and the cost of repairs added on to the negative equity of only having the car less than a year wouldnt allow me to trade it in so im stuck with a vehicle that doesnt run and is just taking up space at the repair shop because i cant afford repairs on it. My only option was to go out and buy another car and try to file a civil suit against the dealership for selling me a car they knew was modified before hand and lying about the warranty covering then doing nothing to take responsibility for it. the only way this will be resolved for me is having the car and the loan taken off my hands. if the warranty had covered i would have kept the vehicle no problem. but knowing the warranty doesnt cover anything and was cancelled after the fact, theres no point in keeping the vehicle now if ill have to pay for any repairs that may happen in the future thanks to the car being voided of any warranties already.

I am writing to you to let you know that George, the sales manager at Mercedes Benz of Wesley Chapel is working directly with brokers who purchase the GLS450 vehicles for export to China. He is getting a fat commission for doing this. Whenever there is a suitable unit allocated to the dealership he snatches it and gives the sale to one of the salespeople in his inner circle. I don't have to tell you that this is a violation of MB USA non-export policy.

I recently had repair work done on my 2013 ford focus at Auto Nation Ford Union City, Georgia. I had to return 3 different times to have service done for a clutch problem. On the third visit it was found I needed an alternator replaced; the clutch had been replaced twice. My car had actually stopped while driving home from work and I had my car towed by AAA to the dealership. After the third time the problem was finally fixed and the car drives as it should. The service adviser helped me as much as he could and I have no complaints with him my issue is with the mechanics. Why didn't the mechanics find the problem and fix it right on my first visit? All three times I had to bring my vehicle in was stressful and not convenient. The plus side of this for me is that I have an extended warranty plan on my vehicle so repairs and rental cars cost me nothing. This problem happened in March 2018. I could not submit this complaint on the dealership website because there was no where on the site to submit a complaint!

I am currently at the service center and the service rep has been extremely rude. 1st after I arrive I stood there for a couple of minutes while she was on her personal cell phone and never even noticed I was standing there. After that I was treated with distain by her. I guess the job doesn't mean that you have to greet customers or treat them nicely. Then she told me I had synthetic blend oil in the vehicle because of an EB code on the service sticker. I told her that it was 0/20 synthetic but she told me that she just went through some training and that meant blended oil. I called the other service center and I was I formed that EB means it came from E Box full synthetic. I would like to get the correct information but it is obvious that this employ does not understand the importance of being nice or right. I will say that Yasmine was very rude to me the whole time and could not stop acting snide. She was even smart about whether the body panel was covered by warranty or not I rate the customer service the worst I have ever received; 0 of 10.

Thanks,
Rick Sanders
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