AutoNation
Reviews and Complaints

I purchased a certified preowned BMW back in September 2018 from the BMW dealership. I really do like the car. From the beginning, I mentioned that the brakes squeak all the time. I brought the vehicle in a few times for this and nothing was resolved. Finally on my last visit, Andy, the service advisor/manager drove the vehicle with me in it. Immediately he knew the problem, rear brakes. Prior to that, all I got back was, "this is normal in the 4 series with M package". I had dealt with Chris and others.
Fast forward, he said, I would need to extend the service contract warranty for $700 and they would fix it. I paid that amount because I wasn't going to drive a car with squeaky brakes plus he said they needed brakes. What I'm really disappointed about, and let Andy know is the following: I brought the car in for this same issue a few times before being diagnosed. They would clean the dust off only to have it continue about 5-10 miles away. I bought a certified vehicle believing the brakes to have been inspected. If I came back months later, I would understand but I came back right away for this issue. I paid over $5000 in extended warranties. I did not extend the service warranty at time of purchase. I drive about 7500 miles a year on the car and didn't want that plus the $5000 was more than I planned and the car was certified. I have only driven 6, 000 miles in the last year on this car. I have another car I drive.

I had called and emailed numerous times. It took over 6 months to get a response. That is unacceptable. I would have gone to the dealership in between but I'm busy with work and that was my reason for phone calls and emails plus I'm sure the person I would need to speak with would've been unavailable. Finally I emailed the general manager who had one of the other managers call me. That was May 23 and he was a service manager named Darin. I voiced my opinion but honestly felt like I was brushed off. They are great when it comes to buying the car but the follow thru is horrible. I had planned on having my car serviced at this dealership but with the way I was treated, that won't be happening. When I spoke to the manager all I was asking for was the $700 I paid for the brakes to be credited towards my next service that is due this year. Again, that issue was never resolved. That $700 has cost this dealership as well as autonation my future business as well as my friends. Social Media has its ways, both good and bad. I plan to purchase a new SUV within the next few months and will go to another dealer. I won't purchase any vehicle from autonation in the future because of the horrible follow thru service I received. This might not make a difference but your in the sales/service business and not returning phone calls, emails etc is very poor service. Plus I feel this dealership took advantage of me. I bought a certified vehicle because it was to be inspected first. I will never buy a certified car again. I learned something though. Just buy any car you like, take all the warranties and who cares if it was inspected because you have the warranties.

So I've had this truck for a few months and I've barely been able to drive it, and it's so messed up at the fact that, I'm a veteran and I was needing a vehicle very bad because I work and go to school full time and have a newborn and have places to go and be which is the reason I went with y'all because USAA recommended me to because y'all were supposed to be the best. So why is it that within the 1st month my truck just stop turning on. I thought it was the battery so I bought a brand new one, wasn't that. Thought it was the alternator, wasn't that either. So a lot of money I'm spending to find out it was the door module that I can't even get because it's too pricey and I've been having alto miss a lot of work because I'm paying for a truck that I can't even use. I trusted this company. I put my credit on the line and money to pay for a truck that I can't even use to go to the store to by my kids food etc. I can't even believe that y'all said y'all did a full inspection yet all it took was a diagnostic test that ran me over a 100 dollars to find out all these codes popped up which means it was shorting out my battery and just not letting me get to anywhere I need to be. And just to get it fixed by y'all, I have to come out of pocket? That's even worst because I was never offered the warranty when I thought I was the whole time. Y'all literally put me in so much emotional and mental breakdown because I have a family and work and school and I can't even drive.

Terrible senior management staff and sales personnel. Left messages on many occasions including today 8/16/19, for General Manager Sales Gary Pistochini, Sales Manager Sami Maaliki and Salesman Benny and did not receive responses. Only sales person worth anything was Bianca who tired to help. Spend your money some place else, there are many choices. They don't deserve your business!

You need to review all the negative Yelp articles and fire the entire store staff!

Ron M.

I had been working with a salesperson named Samantha Storm she as amazing she and I had been in contact via phone calls, text messages and email. I had spoken with her and told her I had my OWN financing. I knew where I wanted to stay at for my own personal reasons. When we arrived at the lot she greeted us and was ever so nice and charming she stated she would go look on the computer and pool the other lots to see what she could come up with at that time a gentlemen named Curtis came out and asked me in the lobby in front of everyone in the lobby was I in bankruptcy and I asked him why he stated that a few other people had came in and were in bankruptcy and wanted to stay in the same price area that I wanted to stay in. I was really floored on how he handled me and how he argued back and forth to get his point across that the has to ask everyone this question. I was insulted and humiliated to say the least if this is how Auto Nation handles everyone this is not acceptable. I couldn't understand how or why this line of questions were being asked and why he did it in the lobby in front of EVERYONE that was there. I just pray that no one else has to be humiliated in this manner in your establishment but Curtis was not nice nor was he a great representation of your car dealership.

Ive been dealing with Autonation Ford in Mobile Al for 2 months on a 2019 Ford Mustang GT 350.

I located the mustang i was looking for, on their website there was a button that said "get internet price for this vehicle", so i pushed
it and a few minutes later an email came from their dealership.

We emailed numerous times over the next 2 months waiting for the car to arrive on their dealership. We were made aware last Thursday
that the 2019 Mustang GT 350 had arrived. We went over to the dealership the next day to look at the car.

Before we left the sales.person said she would put some numbers together, I told her we already had an internet price from the dealership
which she had already sent months before.

Upon getting home the pricing arrived via email, it indicated that they were asking MSRP plus a $5k ADM on the car. I contacted the general
manager and sent him the emailed price we got 2 months prior, after a few emails he indicated that he had spoken with "higher ups" and
they would drop the ADM.

I indicated to him via email that they should honor the emailed price that we had already gotten the 2 months prior. He indicated he would
"look into who had sent the earlier price to us" and get with me today. As of 6:38pm cst we've gotten no response.

We are most distressed as we were preparing to once again purchase a Ford. Prior to Autonation purchasing this dealership it was owned
by Treadwell Ford (Dobbs), we have been purchasing vehicles from them since 1984. Numerous Ford automobiles over the decades and
never had a problem with them.

Please advise any assistance you might be able to render, short of further complaint to BBB, etc.

I have all emails sent and received from us and them concerning this matter, especially the above mentioned "quote".

Thanking you in advance,

Dennis Dunn [protected]@bellsouth.net

Sales person: Hayley Cowser
General manager: Jason Kerr

First and last time buying with Autonation. I called to see if the vehicle I found online was still available and the salesman told me yes come on in. So I came in and the vehicle was in the mechanic garage. He said that they had just received it as a trade-in and the mechanics were checking it out. I liked the vehicle and said that I would purchase it after they finish all their inspections. The sales manager told me that I could go ahead and lock in the deal and that they would do repairs to the things they find. And said that they have a return policy within a certain amount of days. So I made the purchase. They called me a week or two later to pick up my vehicle and the day I drove it home I had to turn around and bring it right back due to my steering vibrating roughly. They said that the rim was bent and that control arm needed replacing. They said they would take care of it and call me when the vehicle was ready. About 2 weeks later I received a call to come pick up my vehicle which I did and the steering was a lot better but slightly pulling to the right. So after a month I finally took my new purchase home. I recently went back to the service department to complain about the steering wheel still vibrating and the wheel pulling to the right. 2 days later the service manager called me and stated I had a bent rim and needed an alignment. She stated that I must have hit something and could take it up with my insurance company. So that tells me they didn't replace the rim that they new about the first day I brought it back, and secondly when they replaced the control arm they didn't do an alignment afterwards. And now they want me to pay for my own repairs. Me nor anyone I know will purchase from Autonation again, and we purchase vehicles quite often.

Let me start of by saying this will probably fall of deaf ears because at this point I will never deal with autonation and assure you that every person I know will never use autonation.

If someone is capable or willing to call me i'd be glad to explain my frustration with two of your lexus dealerships.

I am not going to sit here and write a novel about why I am so mad with two dealerships who are lexus. It's unbelievable that I even have to waste my time to do this and it brings me no joy in doing so.

So if someone's got enough courtesy I welcome the call.

I had an appointment at AutoNation Honda in Las Vegas Nevada at 8 AM this morning . I waited there until about 1130 and they still had no word about my car . They offered me a shuttle so I went home to wait . I called at 12:30 again at 1:30 and begin at 2:30 . Jose finally got back to me around 245 . He said my transmission went out so they contacted the warranty company and would get back to me . So I called again at 4:00 and 5 o'clock to see what the deal was & they said they have to wait on the inspector . I need a rental car by in the morning because of my job and my child . They had been ignoring my calls and being very unprofessional . It should not take four hours to diagnose my car . They could have had an inspector out there a long time ago . I called to speak to the manager and they end up putting Jose on the phone pretending to be the manager . I'm pissed! They are screwing me around because I am a young female and I know it ! If I wouldn't have taken the shuttle home I probably would not be having this problem !

This is not a complaint, but a compliment!

I had service done on my Rogue 2008 to replace a headlight. Unfortunately when they reassembled the headlight the technician/mechanic did not put back the directional signal lights. I discovered it when I returned home to check out the work done.

When I returned to Nissan Auto Nation, Michael Morales my service advisor took the car immediately to be fixed and I asked to speak to the manager, Jon Sacher. Jon immediately credited me the labor charged on the repair and was very apologetic. Both Michael and Jon were kind and efficient. What could have been a disastrous situation turned out to be a resolved and pleasant one.

I have been dealing with Nissan Auto Nation in Kendall for 11 years and truly appreciate the excellent service! Thank you! Shelley Kolber [protected] [protected]@bellsouth.net

The experience of buying a car at your Autonation USA in Henderson, NV dealership changed from satisfied to very upsetting after we were handed the key to the 2019 Nissan Altima we purchased. At this point we were anxious to go home with our car. Unfortunately, we asked for a second key and that is when, Matt, the sales manager we had not met or talked with until then treated us unprofessionally - Very Unprofessionally. my wife felt treatened and we will not return this dealership again. If you are interested in knowing what happened, let us know as that will answer our thoughts on your customer service.

Marcel and Stella LaCharite