Menu
For Business Write a review File a complaint
Avast Software Customer Service Phone, Email, Contacts

Avast Software
Reviews and Complaints

www.avast.com

Learn how the rating is calculated

2.6 2 Reviews 228 Complaints
Claimed
Avast Software has claimed their business profile
Write a review File a complaint

Avast Software Complaints 228

ComplaintsBoard
J
9:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avast Software charge twice for renewal

On July 1 I begin to renew my subscription to Avast. I check the one year for $39.99 and completed the form. However, I did not select the activation code. I did not want the one year. Thinking this one year subscription did not go through, on the 2nd of July I order a two year subscription. This two year subscription was for $49.99 and I completed the activation code. I want Avast to immediately to credit back to my credit card $39.99. I enjoy Avast and plan to purchase the grime fighter. I will file a complaint with my credit card company if Avast does not correct this charge.

Read full review of Avast Software
Hide full review
ComplaintsBoard
L
12:16 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Avast Software will not refund

Bought avast premier total security plus VIP tech support .Because of slow start up time w/windows 7.Bought this service on the 20th of feb, 2014.On the 5th of march 2014 found it was all canceled because subsription had expired?.Called and asked for refund and was given total run around.Filed complaint with Bank and they will try to arrange refund.In the beginning computer would take appx, 10 min to boot now it takes 45.STAY away from this ripoff house.program is also junk.Will file complaint with better business here in tucson.Bunch of crooks

Read full review of Avast Software and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Y
Y
Yourdoc
US
Jun 02, 2014 7:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I, too, ordered Avast. It was offered with a 30 refund. It didn't function after installation, so I cancelled the order on the same day. After many emails, Avast still refuses to offer a refund. I actually filed a dispute through PayPal, but then Avast said they would process the refund if I closed the dispute. I did so, but they still will not refund the purchase price. PayPal will not re-open a dispute after it was closed. I am certain that Avast must have know this when they asked me to close the dispute. That protected them. I would caution anyone planning on dealing with Avast to research the complaints on the internet before making a decision.

ComplaintsBoard
R
6:40 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Avast Software I was charged twice

I purchase an anti virus at Avast that cost 29.99 USD on the 7th of November, I just received my statement of acount and it shows that my account has been debited twice which result to a total of 58.98 Dollars. I would like you to explain why it did happen and if it is a mistake of Avast, to do the nessecary to repair it the soonest possible.
Awaiting for a reply

Read full review of Avast Software and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
clksr
US
Jan 29, 2014 9:16 am EST

Purchased tech support for companies antivirus for 179.99 due to download prob. granted remote access crashed my computer than advised that there would be no refund as they do not guarantee repairs

ComplaintsBoard
A
5:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a debit that was taken out of my bank account without ever purchasing your software. How a company can take money from me without my permission raises the question, how did you get access to my account in the first place? Please refund my $99.99 immediately! Sincerely, Amanda evans

Read full review of Avast Software and 50 comments
ComplaintsBoard
D
2:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Avast Software double charged my bank

I called on 01 / 24 / 2013 and ordered this, crap, of a service to clean up my hard drive and make my computer run faster, the girl who took the order, said, my credit card did not go through, this argument went on several minutes, then i said, o. K, i'll give you another credit card, this has been hell getting my money back i cancelled all dri* avast, what a pain in the ###

Read full review of Avast Software and 1 comment
Hide full review
1 comment
Add a comment
V
V
Voh Haase
Gundy, AU
Aug 16, 2014 1:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had $35 taken from my bank account for something I didn't order.

ComplaintsBoard
M
1:10 pm EST

Avast Software boy, this thing is quite the hog

Used AVAST in the past and liked it. But I recently downloaded their latest version to do my monthly deep scans. This time around it tried to install Google Drive (!) for some reason, which took forever and eventually failed. So after wasting ten minutes staring at the installation screen Avast finally installed. Did a deep scan, everything's fine. Then I checked the system resources and boy, this thing is quite the hog. Uninstalled it until I need it again.

Read full review of Avast Software
Hide full review
ComplaintsBoard
S
11:00 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Avast Software refund

avast charge me twice the numbers are [protected] and [protected] i sent an e mail they said i cant get my money back its my money i want it put back into my account

Read full review of Avast Software and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
John Kisida
US
Feb 25, 2017 2:31 am EST

Avast became theives they rook my payment, cant install, and Avast is asking for me to pay again. I am looking at my bank statment, I have proof I paid . so for the last 18 days I'm paying for software I did not get, and being ask to pay again, tried to contack them, it's waist of time . Sorry to say but vast has gone bad, they already destroyed one of my computers few years ago with Grim Fighter, it Crashed my PC . I anm out at least 500 USD due to this abuse

J
J
John Kisida
US
Feb 25, 2017 2:24 am EST

Avast is no longer good for there word, I paid, still do not have what I paid for, I am looking at my bank statment and was charged for sofeware that It wont allow, unlesss I pay again . Very upsetting

ComplaintsBoard
M
12:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been trying for over two months now to reach somone at avast, i've had no luck. All numbers take you to a tech, so they say, then when asked to be put on customer support, they give you numbers that take you nowhere. They either do not exist or the # is out of order. I am so frustrated. I purched this online and recieved the key, however the product...

Read full review of Avast Software and 1 comment
ComplaintsBoard
G
5:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Avast Software they lost my manuscript!

I was working on a manuscript, and highly sensitive because of the subject, for a book publication. I came back to the computer with a message from avast! Saying they had to shut down, and that anything of mine left open may have been lost. They enabled me to generate a report to microsoft, which I did, to report the error. Meanwhile, I have lost my manuscript, without a backup, because it was not scheduled—my error (I was in the middle of a change). I don't know if I can find a tech who can retrieve it from the hd in someway or not (And at what cost?). The thing is, I trusted avast! Then, I googled sites displeased with the service and found a slew of them. What seemed to have been a jewel is pebble in the mud for me. I cannot tell you the emotional pain I am going through right now, and the misery over the lost of this material. Please do what you can.
Sincerely
Gary strecker

Read full review of Avast Software and 1 comment
Update by Garyns
Oct 04, 2012 7:22 pm EDT

Well, a valuable piece of information enabled me to find the file. It will result in many more problems if done incorrectly--like deleting anything, or failing to restore original settings, but it worked. I was able to find the file as a 'hidden' file. I also learned that if a company is legitimate, as Avast! certainly is, that the file will be somewhere, whether in quarantine, or the delete bin, or just hidden, as mine was. So my great panic is over.
Another thing to learn: do not leave files open and walk away. If a scan occurs, it just might turn up missing, as mine did. Fortunately, it had a good outcome.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
wifi8827
US
Oct 04, 2012 5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

first of all, get rid of Avast and use Microsoft Security Essentials instead, its free and works great.

secondly, here is a list of free data recovery programs that may help:

http://pcsupport.about.com/od/filerecovery/tp/free-file-recovery-programs.htm

ComplaintsBoard
P
10:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Avast Software disrespectful members.

This is driving me crazy! I registered to their forums to report some crashes, provided all the information. Uploaded some log files about the BSOD error message and provided useful information. I even provided the download link and some verification hash strings just to ensure that the person who downloads them can verify the file integrity if it hasn't been corrupted.

Then they told me to upload the files to an FTP server with every single step to that they could provide me, that is just plain insulting, and just stupid. I was clear enough that I'm not a computer newbie. I told them that they were wrong and there's no need for all the things. I would have been happy with only just a few words stating that just upload the error logs to this server. And after that I got bombarded by users who only just building their posts and only just to harass me. They just bash other people just for reporting some bugs to the developers and they tell you that you are wrong.

I saw that they posted on their forums some details about their beta version of their antivirus product with download links. And someone even posted in their beta topic a legit feature request. Even if wasn't grammatically correct it was a definitely was understandable. Then they started making fun of him, and telling him that his sentence doesn't make any sense. One user even told him what he has smoke. I told them that to be nice, there's no need for rude comments. The user was a new member of the forum. I posted some bugs about their AutoSandbox feature and suggested some stuff about it. They still bashed me, and told me that my posts are garbage and off-topic.

I did explained in detail what the problem is actually, I made valid point and talked about the whole feature. And then I got two warnings for literally nothing. I did helped some new users and they provided some tools, and I just told them that I don't like it, and there are other alternatives. I also told them that if they like them that's great, and I told them how I do the stuff manually without any tools.

Today I can't even post on the forum anymore. I got another warning. That's a total of three warnings, Check the screenshot below! Just for telling others to be respectful with other members and not to threat everybody as a stupid this is what I got. Shame on the corrupt moderators and all the haters there. I've seen far more better forums where you can at least do conversations like an intelligent human being and not like an animal. Moderators there abuse their powers without any reasons! I like their free antivirus products but after all these I think I might even switch to another product. And not just because they messed with we, but because I had enough of all the crappy members who just contradict other people for no reason, and they even defend themselves just because they have more than 10000 posts or even more, or just even a half of them. They only just care about their post counter and to make as many posts as possible. That doesn't matter if they post two or three word sentences, they just do it.

As I said their product is decent, but their community is just really bad! I mean baaad. I've seen here other complaints here, and this will definitely will be a nice addition to the complaints list, just because we can. I recommend if you have any problems with avast! just don't go to their forums, ask someone else because they are complete idiots. They treat you as a monkey, not matter if you are reporting stuff in detail and chit chatting about stuff. Shame on you guys! Respect for the friendly members there, but a big no no to the offensive and disrespectful members!

Read full review of Avast Software
View 0 more photos
Update by pissed_of_dude
Jun 17, 2012 11:28 am EDT

It was just a typo, I meant to say "air". Still there are more friendlier ways communicating to people and not fighting with them.

Update by pissed_of_dude
Jun 17, 2012 11:16 am EDT

Good bye! Go get some fresh aid Brenda*
Have a nice day!

Update by pissed_of_dude
Jun 17, 2012 10:43 am EDT

Brenda* I didn't moderated anything! Stop being a [censored]bag!

Update by pissed_of_dude
Jun 17, 2012 10:40 am EDT

So yeah! These guys think that they are Gods, with their power! They are just as the same person as me or other ones. They shine with their uber super hyper evangelist groupes, but some of them in reality are just worthless. Giving detailed information about software issues are worth more then just stating that it is just broken! Feedback as a developer is always welcome, but there's no point of sending them if rude members get in your way!

Screw your support guys! And thanks for wasting my time, when I could have been doing something else useful! They give crap about your opinion! Big Thumbs down!

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avast Software charge twice

I was charge twice for orders #[protected] on 12/30 2011 for the amount of $34.99 and on 01/11/2012 the amount of $39.99 at the same company (Dri*avast software orderfind.com) on my credit card, my name is regine maistri my email sdress [protected]@aol.com please remit thank-you r maistri

Read full review of Avast Software and 2 comments
Hide full review
2 comments
Add a comment
L
L
linda klinzman
Columbus, US
Mar 24, 2014 10:11 am EDT

I ORDERED A SECURITY FOR MY COMPUTER AND PAID WITH CREDIT CARD AND THEY SAY MY SECURITY HAS EXPIRED

V
V
voltic2
GH
Apr 02, 2012 9:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

to me i think they are just using us...my goods got lost too...can we be friends?astonishn@yahoo.com..a business personel in Ghana...

ComplaintsBoard
L
7:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avast Software billed 3x on debit card

I had avast on my computer and it indicated my subscription was due to be renewed. I attempted to renew it but had trouble getting confirmation of renewal. Different windows kept opening up, so I went to another software co. Whose website was easier to follow. I would like to cancel avast and get my 3 charges on my debit. Card removed. The dates are 2/14 3/12 and 3/9 my name is lynne f drost

Read full review of Avast Software
Hide full review
ComplaintsBoard
M
6:56 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Avast Software scam

I always had the free version of Avast Antivirus. I decided to upgrade to a discounted yearly subscription they advertised. The setup file I paid for will not work, nor will the free version. I called the number they gave for troubleshooting and they logged in remotely to my computer and started going through everything wrong with my computer (totally unrelated to Avast, as he kept pointing out). I asked, well how do I get Avast to work, and he said it's impossible on my computer since there are too many startup files, too many junk files, etc. Then he proceeded to sell me a subscription to a computer technician (totally unrelated to Avast, he pointed out again). I said I'm not going to buy anything and he hangs up on me. He quickly deletes the list of things I had to do to help my computer's health. TOTAL SCAM!

Read full review of Avast Software
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
11:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Avast Software no techsupport

The issue is that when I upgraded from the free antivirus to the avast security software it would not work. So I called the help line and talked with i
Yogi (Avast tech support group in india).In the background was a bunch of people (Kids, pots and pans, laughter etc. ). I reached the iyogi group after 3 calls waiting on hold for more that 20 minutes each time. Well, to summarize the service tech said that I needed to purchase a I year subscription which covered all type of support for avast and other software and that the reason why my computer needed this help is that I had too many problem on my computer. I do not know why I listened, but I did and man was that a mistake. After getting in tough with the tech group he was complaining that he could not do any thing because my computer was freezing up (My original problem) and that he could get me a good deal on a toshiba l755 and windows 7. Wow, in other words spend more many on what is suppose to be a free service. I was pissed! I did my own research and figure out what was the problem and fixed all my issues without any support from iyogi and/or avast. I am not going to ask for a full refund from iyogi ($169.99). I was definitely fooled and I hope you will not be. Ref: iyogi case id - [protected]
And iyogi case id - [protected]. My big question is how does avast think this is tech support when they are doing nothing but selling there product under the disguise of helping the avast software run properly. I am sure my attempt to get a refund from iyogi will not be easy.

Read full review of Avast Software
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
12:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 20 june I signed up for 2yrs anti virus protection, my card was debited $nz101 but no programme or licence was delivered. I keep getting warnings and predictions or 571 serious errors from avast and windows. There is no address for queries at avast.

Read full review of Avast Software and 34 comments
ComplaintsBoard
F
11:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Avast Software false alarms to get you to buy their product

Over the past couple of days avast has been warning me about a malicous attack. It shows as wpad. Dat and the service is svchost. Exe. When you click on the link it takes you to the purchase page at avast and it is pushing me to purchase the full version. When I run a full scan with avast, nothing comes up and when I review the logs it show no alerts. I don't mind paying for a good product... But when a product claims to offer a free version and then hits you with false alarms to try to scare you into buying their product I think that is pretty low. I'll be switching away from avast as soon as I can find the time to research a new solution. If this were a valid threat the link that comes up should take me to a page that defines the problem and offers a solution... Then I would be open to paying money... I'm just feeling scammed at this point.

Read full review of Avast Software and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Theresa Hunneybell
Mesa, US
Apr 14, 2011 11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

All anti-virus products are scams.

ComplaintsBoard
R
10:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Avast Software does not recognize my email address

Purchased avast anti-virus in november, attempting to transfer the program to a new computer after my old computer crashed. On the avast web site they refuse to recognize my email address; telling me that I am not registered. Purchsae made and charged to my visa credit card on 20 november 2010, with your email address on the billing.

Read full review of Avast Software
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
12:59 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Avast Software unauthorized charge

I have been charged for antivirus that I have not received. It was suppose to be free but said it would cost me $12.95 a year for three years and I agreed to this and then it said I would be billed $70.80 on my credit card but didn't give me an option to decline. I received my credit card statement today with this charge on it. I want a refund for this amount and I will purchase an antivirus locally and install it myself.

Read full review of Avast Software and 3 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
A. Galli
Oakley, US
Apr 01, 2011 5:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Renewed avast antivirus on 2/26/2011, continue to receive cancellation notice.

J
J
Jonathan Wainwright
NZ
Apr 13, 2011 1:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have also been ripped off and have no idea of how to get my money back. I too was told that I would pay$12. 65 per year and have been charged $70.80. I also have no anti virus on my lap top. I do now have a total mistrust of buying this sort of thing using a credit card and I'd like to get the ### who have stolen my money. Jon Wainwright, Tauranga, NZ

M
M
mysteryshopping2011
US
Jan 29, 2011 2:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

If it was free why did you give them your credit card?

ComplaintsBoard
R
4:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was billed $92.86 by avast for anti virus was told it would only cost 27.96. How can i get the extra charges off my bill?

Read full review of Avast Software and 6 comments
ComplaintsBoard
B
9:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was signing up for cnet.com/avast-free-antivirus and some how the company turned out to be software-hq with a tag "avast-free-antivirus. " the cnet.com is totally free while software-hq. Charged me $71.00 for membership fee. I called my bank when I realized the error but it was too late. I feel there are very misleading and borders on fraud if not fraud.

Read full review of Avast Software and 1 comment

Avast Software Reviews 0

Looks like Avast Software has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About Avast Software

Screenshot Avast Software
Avast Software offers cybersecurity solutions for individuals and businesses. Their products include antivirus software, internet security, endpoint protection, and a VPN service for online privacy. They also provide performance tools for device optimization. Avast aims to safeguard digital data and ensure seamless system operation.
How to file a complaint about Avast Software?

Here is a comprehensive guide on how to file a complaint against Avast Software on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Avast Software in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Avast Software. Mention key areas such as transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about any developments.

Ensure you follow each step carefully to effectively file your complaint against Avast Software on ComplaintsBoard.com.

Overview of Avast Software complaint handling

Avast Software reviews first appeared on Complaints Board on Nov 25, 2008. The latest review Avast cleanup premium was posted on Aug 1, 2024. The latest complaint been charged twitch & charged for a renewal be for my time was up and no e-mail was resolved on Mar 05, 2020. Avast Software has an average consumer rating of 3 stars from 230 reviews. Avast Software has resolved 88 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.2
21306 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Avast Software Contacts

  2. Avast Software phone numbers
    +1 (844) 340-9251
    +1 (844) 340-9251
    Click up if you have successfully reached Avast Software by calling +1 (844) 340-9251 phone number 0 0 users reported that they have successfully reached Avast Software by calling +1 (844) 340-9251 phone number Click down if you have unsuccessfully reached Avast Software by calling +1 (844) 340-9251 phone number 0 0 users reported that they have UNsuccessfully reached Avast Software by calling +1 (844) 340-9251 phone number
  3. Avast Software emails
  4. Avast Software address
    Pikrtova 1737/1A, Prague 4, 140 00, Czech Republic
  5. Avast Software social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 15, 2024
  7. View all Avast Software contacts
Avast Software Category
Avast Software is ranked 4 among 20 companies in the Antivirus Software category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.