AVG Technologies’s earns a 1.6-star rating from 251 reviews, showing that the majority of users are dissatisfied with their cybersecurity software.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I never authorized a debit of $19.99 on 3/9/21
On my checking account there was a charge of $19.99 on 3/9/21 which I did not authorize and I am unaware of any autorenew. Please correct this before I contact my bank, Thank you.I have been dealing with AVG for quite sometime now and never really had any problems with them so I am hoping this will be resolved with out much further problems.
Hope tamburrino
Overcharge and recurring service not required
Obviously a recurring transaction has occurred since 2 payments collected 23rd & 24th Feb 2021 (£29.99 each total £59.98) we did not require a recurring renewal and request a refund of the 2 charges, last year at least 3 payments were taken, no more: the details are: Mr M Kedward, 24 Gelligaer Rd, Treharris CF46 6DN card no: [protected] if you require an associated email address it is likely to be [protected]@btinternet.com
Desired outcome: REFUND PLEASE
Complaining about money being taken out without my knowledge.
Avg have taken out £34.80 without my knowledge on 02/03/2021. When ever your company find something wrong with my new laptop you people are begging for money. I am subscribed to a so much better company I am a personal customer and I do not avg technologies at all as they are begging for money all the time. I am vey disappointed with avg. Also can I have the complaints email as you people hardly answer any
Desired outcome: out would like my £34.80 back into my account ASAP and cancel my subscription.
Not known as I have not bought any products
This was on my bank statement. I do not use any AVG products. Where did you get my details? I want an immediate refund.
Tom Hollings. I have checked and do not use any of your products.
07/02/2021
CARD PAYMENT TO DRI*AVG TECHNOLOGIES,
44.99 GBP,
RATE 1.00/GBP
ON 06-02-2021
£44.99
Desired outcome: £44.99 returned to me immediately plus £10 for inconvenience.
Anti virus software
I subscribed for an annual subscription but I have had to uninstall it due to me not being able to complete even simple tasks on my computer such as open a webpage and purchase an item. I'm not sure if it's because the constant pop ups informing you of things like your location is visible, you are being tracked, and then when you click to resolve it prompts you to upgrade your subscription. I literally spent over an hour trying to order a bookcase but had to give up as the webpage kept buffering and freezing. Now I have uninstalled it my computer is running perfectly. I contacted avg who informed me they were unable to issue a refund as my complaint was raised outside the initial cancellation period, instead they only offered me additional months free which is obviously of no use.
Incorrect charge on credit card from avg for product I dont have
On checking a recent credit card bill, I noticed an AVG charge for £49.99 for antivirus which I cancelled over two years ago. I called my credit card provider who said they cannot help as AVG had an authorisation code?
After calling AVG, they asked for and I provided a screenshot of my bill (twice), obviously removing any further personal details and after numerous emails they have never responded. I have tried calling their customer service centre, however they now seem to hang up on me!
I appreciate this is only £49.99, however, this is not the point and how many others are AVG incorrectly charging? It appears many looking at this website.
Overcharging on debit card
Dear Sirs,
Ref accounts:...
On checking my bank accounts for HMRC purposed, I notice that payments from my Halifax bank account have been taken periodically and for irregular amounts, instead of only annually as agreed, to a total of £515.08 since 05 February 2019.
I agreed to the following payments only, for which I have e-mail confirmation from AVG:
1. Annual subscription 28th March 2019- £49.99 Order number: 59763897000
2. Annual subscription 28 March 2020 - £49.99 Order number: 75164725400
3. AVG Driver, 14 Feb 2020 - £29.99 Order number: 72613384500
4. AVG PC Tune-up 10th Aug. 2020 - £34.99 Order number: 65187001900 TOTAL: £164.96
The following amounts were debited against my account by "DRI AVG Technologies":
05 Feb 2019: £34.68; 15 Feb 2019: £22.49; 11 March 2019: £44.99; )1 April 2019: £49.99; 20 May 2019: £59.99; 2o Jan 2020:£ 64.99; 31 Jan 2020:£ 29.99; 26Feb 2020: £ 44.99; 3o March 2020: £49.99; ") May 2020:£74.99; 11th August 2020: £34.99. TOTAL: £515.08
I therefore require you to reimburse me forthwith for the balance of £350.12., erroneously overcharged to my account.
Needless to say, I shall now review whether I can trust AVG for the management any further cover.
I look forward to your urgent reply and restitution of funds to my nominated bank account.
Yours in good faith,
Richard P. Robinson.
Unauthorized debit card charges
Deduction was made from my card on 13 July 2020 without any notification to me on VISA card [protected] for USD53.49 from dri*avg Technologies.
I did not purchase any items or have no intentions too. I would appreciate if could you please stop whatever services rendered and refund the monies to the above account.
My email address is [protected]@gmail.com. if you need to contact me.
Thank you
Mike Chua
dri*AVG Technologies 844-2598811 Mn
My Mastercard shows a charge of $53.49 on April 27 to
dri*AVG Technologies 844-2598811 Mn. I did not authorize this charge and would like it refunded ASAP
Last year you made a number of transactions on my bank account
Dear Sir/Madam
Back in November and December last year you made a number of transactions on my bank account namely.
25/11 34.99
27/11 74.99
2/12 49.99
9/12 66.37
Which were for items not ordered, you repaid the monies on the 16/12 after I contacted you about it.
Now you are trying again to take money from me, this time 44.99GBP.
It is currently pending and may or not be paid, if it is I want an immediate refund.
Melvyn W Todd
Tune up not working
AVG Tune Up, is not working, it appears to be frozen secondly this past Monday March 3, 2020 AVG asked to update one of their systems and I agreed, it downloaded asked to restart my computer and ever since I have had nothing but problems with the internet disconnecting and reconnecting constantly and the reconnecting is extremely slow therefore "whatever" AVG did "must" be undone. I pay good money for all of the AVG programs and will not tolerate such poor service and problems just because AVG is trying to push me to purchase upgrading out of date drivers many of which appear to be old duplicates e.g. Microsoft wheel mouse. I would appreciate these issues be remedied a.s.a.p.
Thank You, Al Mackiewicz
I canceled on 3/13/19 this subscription
my credit card account has been charged for renewal for 2020 and since I canceled on 3/31/19 i need you to cancel this renewal subscription for 2020 order#[protected] Merchant of record is Digital River Inc order date 2/12/2020. This charge to my credit card account is unaceptable. Thank you for your help.
pc-to-pc-transfer
I recently purchased a new laptop and was looking for a simple cost effective way to transfer my data to my new computer. I came across this site online https://www.avg.com/en-us/pc-to-pc-transfer, and on 3/9 and 3/10 called the phone # provided [protected]. I found out during my 3+ hours over 2 days that this is supposed to be your premium tech service line. What a joke! I spoke with a total of 6 or 7 different heavily accented people that for the most part were very difficult to understand. I was bounced from prem tech to customer service to sales to tech service back to prem tech, and even tho the greeting at the above phone # say welcome to pc to pc transfer, nobody knew what it was, they couldn't find out anything about it, and only wanted to sell me service subscriptions. Finally I was connected to someone I could mostly understand and after I explained what I wanted, and directed him to the webpage and spending an excessive amount of time on hold was informed that your prem tech people are not informed of or trained to do this service, so he transferred me to another line which I believe was lap links line, and after being on hold for another half hour and not speaking to anyone left my name and number and still have not received a call back... If this is the way you do business, do not expect any business from me or anyone I know.
I thought I paid for you to protect my computer
On 12-15-19 I paid $25.08 then another charge same day for $19.99. On 2-22-20 my amazon prime account got hacked. An alert popped up to fix problem, but you wanted to charge me again. So I paid for something that did nothing to help me. I want my money back!
Katherine kamps
[protected]@sbcglobal.net
2443099aybm567qyt
2243099aybm567qz1
So now my complaint is too short for you to resolve... This is another scam!
Shame on you!
charge for not ordered avg-vpn software
Hello, I tried solve a problem about a charge made to my VISA credit account with Jhon Layron from AVG Customer care. Because he was not able to find out the charges AVG made I wrote to AVG Jhon Layron an email (see below). Still get no reply when I will get an reply and demanded to refund the amount.
Email sent on 3.02.20 to Jhon Layron:
I refer to the conversation we had a few days ago. The invoice copy you did sent to me is correct and I did received the invoice copy before hand. Again as I informed you I didn't refer to this invoice but I did referred to a charge made by AVG of GBP 64.99 to my credit card A/c (see enclosed). I checked up the charge internal and found out that AVG offered me to use the AVG-VPN SW to protect my computer. They gave me free of charge a trial period of 60 days. I agreed to try it but within day I cancelled the use of VPN SW because I think it is too expensive for a person like me which use the Computer private. Enclosed you find a copy of the AVG offer for the 60 days trial period. I noticed that I have wrote my email address wrong; [protected]@outlokk.com on the 60 days trial offer. This may the reason you could not find the invoice in your AVG files. I haven't ordered this VPN SW therefore I do not agree that you charge me for it. I demand to refund the amount soonest possible and let me know when you do it. If I do not hear from you within a few days I will take matter further.
credit card charges
I was charged on my debit card the amount of $85.59, and have no idea what for, I didn't but anything from you. The transaction date was Jan 17, 2020 and I want a full refund from you and added back to my debit card, ASAP! this is the second time I have filed a complaint on this charge. The next will come from my lawyer. thank you.
William G Greer
711 Brookwood Dr
Brookhaven, MS 39601
[protected]
technology online support
This FAKE company is a scammer. They took $457 via photo of my check on my laptop. Come to find out I found a list of approximately 50 people who had issues with this fake company. They logged into my laptop, closed down everything, gave me an 877 number to call to help unlock my laptop. After 8 pages of notes, phone #"a & names it was SCAM. FILE COMPLAINT WITH FTC.
Hello,
AVG Internet securty subscriber. My subscription period was filling up at 15.02.22020. I renewed my subscription at 10.02.20220 by paying 181.71 TL on my credit card. However, my subscription, which is not yet finished, was not cancelled at the end of the period. 15.02.20220 hours 11.04 from my payment card was withdrawn again as 185.83 TL.I want this money back on my card.
Ömer KATIRCIOĞLU
antivirus
today on 21 January 2020, I bought your antivirus which was supposed to be paid a total of $36.36. As soon as I got charged that money, an other charge of $91.51 with the name of .dri*AVG TECHNOLOGIES minnetonka MN appeared, when I called you, you said that you don't know who took that money!However remember that this action was associated with your services.So my debit card ending by 2481 got overcharged and I need to be refunded.Otherwise this seems like robbery. my email address is: [protected]@gmail.com
I have no idea
This company charged my mother on a credit card after she was deceased. I called them and told them she could not have authorized it because she was dead, and they told me that she only had 30 days to return it. As executor of her will, I received the charge after that, and I don't even know what it was for. I told them she would not have been aware of the purchase because she was dead (and had been for many months) and they said they still would not refund the purchase. Do not buy anything from this company.
orderfind.com
Personal credit card was charged for 106.38 twice on 12/13 and then one credit for 106.38 was run on 12/14. I have not placed any orders or purchased any service from you. Please credit my credit card immediately. Please email me if you need any additional information.
Richard M Kinler
2908 Lakeshore Ct.
Arlington, TX 76013
817.461.0030
[protected]@redentas.com
Card ending in 6608
AVG Technologies Reviews 0
If you represent AVG Technologies, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About AVG Technologies
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, click on the 'Sign Up' option on the ComplaintsBoard.com website to create a new account.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the top right corner of the ComplaintsBoard.com website.
3. Writing the title:
- Summarize the main issue with AVG Technologies in the 'Complaint Title' field. Be concise and specific.
4. Detailing the experience:
- Provide detailed information about your experience with AVG Technologies.
- Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from AVG Technologies.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint against AVG Technologies on ComplaintsBoard.com.
Overview of AVG Technologies complaint handling
-
AVG Technologies Contacts
-
AVG Technologies phone numbers+1 (844) 259-8811+1 (844) 259-8811Click up if you have successfully reached AVG Technologies by calling +1 (844) 259-8811 phone number 0 0 users reported that they have successfully reached AVG Technologies by calling +1 (844) 259-8811 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +1 (844) 259-8811 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +1 (844) 259-8811 phone numberUSA & Canada+44 800 652 4940+44 800 652 4940Click up if you have successfully reached AVG Technologies by calling +44 800 652 4940 phone number 6 6 users reported that they have successfully reached AVG Technologies by calling +44 800 652 4940 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +44 800 652 4940 phone number 1 1 users reported that they have UNsuccessfully reached AVG Technologies by calling +44 800 652 4940 phone number71%Confidence scoreUnited Kingdom+61 281 034 937+61 281 034 937Click up if you have successfully reached AVG Technologies by calling +61 281 034 937 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +61 281 034 937 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +61 281 034 937 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +61 281 034 937 phone number100%Confidence scoreAustralia+32 33 697 755+32 33 697 755Click up if you have successfully reached AVG Technologies by calling +32 33 697 755 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +32 33 697 755 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +32 33 697 755 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +32 33 697 755 phone number100%Confidence scoreBelgium+33 977 554 347+33 977 554 347Click up if you have successfully reached AVG Technologies by calling +33 977 554 347 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +33 977 554 347 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +33 977 554 347 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +33 977 554 347 phone number100%Confidence scoreFrance+39 289 607 318+39 289 607 318Click up if you have successfully reached AVG Technologies by calling +39 289 607 318 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +39 289 607 318 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +39 289 607 318 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +39 289 607 318 phone number100%Confidence scoreItaly+31 793 630 063+31 793 630 063Click up if you have successfully reached AVG Technologies by calling +31 793 630 063 phone number 2 2 users reported that they have successfully reached AVG Technologies by calling +31 793 630 063 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +31 793 630 063 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +31 793 630 063 phone number100%Confidence scoreNetherlands+48 322 469 494+48 322 469 494Click up if you have successfully reached AVG Technologies by calling +48 322 469 494 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +48 322 469 494 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +48 322 469 494 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +48 322 469 494 phone number100%Confidence scorePoland+351 938 344 498+351 938 344 498Click up if you have successfully reached AVG Technologies by calling +351 938 344 498 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +351 938 344 498 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +351 938 344 498 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +351 938 344 498 phone number100%Confidence scorePortugal+34 954 834 052+34 954 834 052Click up if you have successfully reached AVG Technologies by calling +34 954 834 052 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +34 954 834 052 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +34 954 834 052 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +34 954 834 052 phone number100%Confidence scoreSpain+91 226 731 2500+91 226 731 2500Click up if you have successfully reached AVG Technologies by calling +91 226 731 2500 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +91 226 731 2500 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +91 226 731 2500 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +91 226 731 2500 phone number100%Confidence scoreIndia+62 216 385 0091+62 216 385 0091Click up if you have successfully reached AVG Technologies by calling +62 216 385 0091 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +62 216 385 0091 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +62 216 385 0091 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +62 216 385 0091 phone number100%Confidence scoreIndonesia+966 14 163 522+966 14 163 522Click up if you have successfully reached AVG Technologies by calling +966 14 163 522 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +966 14 163 522 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +966 14 163 522 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +966 14 163 522 phone number100%Confidence scoreSaudi Arabia+65 65 659 910+65 65 659 910Click up if you have successfully reached AVG Technologies by calling +65 65 659 910 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +65 65 659 910 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +65 65 659 910 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +65 65 659 910 phone number100%Confidence scoreSingapore+27 861 746 3649+27 861 746 3649Click up if you have successfully reached AVG Technologies by calling +27 861 746 3649 phone number 3 3 users reported that they have successfully reached AVG Technologies by calling +27 861 746 3649 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +27 861 746 3649 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +27 861 746 3649 phone number100%Confidence scoreSouth Africa+82 233 970 440+82 233 970 440Click up if you have successfully reached AVG Technologies by calling +82 233 970 440 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +82 233 970 440 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +82 233 970 440 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +82 233 970 440 phone number100%Confidence scoreSouth Korea+971 48 863 850+971 48 863 850Click up if you have successfully reached AVG Technologies by calling +971 48 863 850 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +971 48 863 850 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +971 48 863 850 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +971 48 863 850 phone number100%Confidence scoreUAE+54 114 116 0539+54 114 116 0539Click up if you have successfully reached AVG Technologies by calling +54 114 116 0539 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +54 114 116 0539 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +54 114 116 0539 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +54 114 116 0539 phone number100%Confidence scoreArgentina+55 115 014 2102+55 115 014 2102Click up if you have successfully reached AVG Technologies by calling +55 115 014 2102 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +55 115 014 2102 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +55 115 014 2102 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +55 115 014 2102 phone number100%Confidence scoreBrazil+56 29 790 004+56 29 790 004Click up if you have successfully reached AVG Technologies by calling +56 29 790 004 phone number 1 1 users reported that they have successfully reached AVG Technologies by calling +56 29 790 004 phone number Click down if you have unsuccessfully reached AVG Technologies by calling +56 29 790 004 phone number 0 0 users reported that they have UNsuccessfully reached AVG Technologies by calling +56 29 790 004 phone number100%Confidence scoreChile
-
AVG Technologies emailssupport@avast.com100%Confidence score: 100%Supporterin.nelson@avg.com94%Confidence score: 94%communicationtony.mays@avg.com94%Confidence score: 94%communication
-
AVG Technologies address2625 Broadway Street, Redwood City, California, 94063, United States
-
AVG Technologies social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed AVG Technologies complaints
recyclerRecent comments about AVG Technologies company
Unsure!Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.