AVG Technologies
Reviews and Complaints

can not get hold of you people but when i purchased your service there was no problem with you taking money from my account but damn try and got hold of you no damn way but i keep getting all these offers STOP IF I WANTED MORE I WOULD REQUEST THEM rite now you make me sorry i had anything to do with you i damn sure prefure to deal with some one that i can get hold of

I was charged 39.99 on 12/6/2019 on my Visa I neverordered this
Dri*Avg Tech please refunded this.
Also on 11/14/19 39.99 and 35.99 I have no idea about.
Please under no circumstances do I want anymore charges.

PLEASE REFUND me the 12/6/19 of 39.99.

This all was done on line so information detail I don't have. I've even stopped using my computer cause every time Iturn it on you want me to update I simply don't understand any of this.

Thank you

My visa card has been debited $54.00, on 9 December 2019. I know I haven't or needed to purchase anything 2019, so how can you do this, please explain and refund my money back from my account you debited. Anxiously await your response. As I certainly did not expect this, it put me in a predicaments, in which I had insufficient funds to pay my auto payments.

Hi, I had a charge from my first bank visacredit card not authorized, first charge august 18, 2019 $49.99
second charge september 6, 2019 $79.99

I do not authorized charge, refund to my credit card as soon as possible. my email; [protected]@hotmail.com

I do not had bussines whit this company. refund my money back as soon as possible.

Thanks, erlinda concepcion pacheco

i have a charge for $148.39 on my capitalone card for the month of october. I have no idea why i am being charged this amount. if this is a charge that renews itself, please be informed that I wish to cancel it.
i considered reporting this as fraud because i did not order it on oct. 10, 2019 but am giving you the benefit of the doubt as it may have been an automatic renewal. please contact me at [protected]@ymail.com and explain the charge within the week or i will report it as fraud. thank you.

I received a charge from DRI*AVG Technologies to my credit card on September 26, 2019 for $121.99. I did not authorized DRI*AVG Technologies to credit my card.

The charge item number is [protected] and complaint number 1909280013C.

Please reverse this charge within the next 5 days.

I have reported this incorrect charge to my Credit Card company.

Marcia Boutz, [protected]@earthlink.net

I did not authorize any charge on my account, I am requesting a full refund within 3 business days, if not I will be filing charges for fraudulent use of credit/debit card. I do not own or have ever purchased anything from AVG.

[protected]
L Caudle

Account
USAA CLASSIC CHECKING
Original Description
DRIAVG TECHNOLOGIES
Merchant Type
Services - Computer Network/Information
Trans. Type
PENDING DEBIT CARD PURCHASE
Posted Date
Sep 16, 2019
Amount
($49.99)
Auth. Date
Sep 16, 2019

you took the money on the 19th july 2019, with visa card ending in 9037, i reported this and was granted it back by the fraud squad, Now you have taken it back again, the only thing i want to know is WHY, , CAN YOU please tell me what it is for, ( cos ) i havnt a clue ?, i have never signed up with you, , And the only avg i have is not from you ? OR is it, PLEASE PLEASE explain to me, What you took £59 99 out of my account for, the ony thing i can think of is, i had a free trail of pc tune it up, but i uninstalled it striaght away, my name is david holdsworth of sheffield uk, my email is different now, it was ( [protected]@gmail.com ) my email now is ( [protected]@gmail.com ) the debit card you have retaken the money from ends in 9045. PLEASE tell me something, sincerely yours D holdsworth

Hi Sir,

As i was using free version of AVG and was expected that prior charging me AVG will prior ask for billing. But currently i didn't get any infirmation from your side regarding billing.

So, request you to please return the fund deducted from my bank account as my register email id is sanjeev.[protected]@gmail.com and mobile - [protected].

So please do the need full asap as the amount is deducted today morning.

On May 13th 2019 I had 2 charges on my credit card one for 57.36 and one for 19.99. Please note I only upgraded for one charge, but since then all I get is more pop-ups saying I need more protection. It appears I paid you for protection although not getting the protection. Please asp let me know what I paid for.

This is fraud and I will be reporting it to consumer report if I don't hear from you.

I have emailed to cancel or the AVG subscriptions but have been still charged for them, this is currently getting on for £200, I would like the cancellation with immediate affect with the refund of the money which has been taken.

I am very concerned about the way you are advertising with pop up boxes, having the free trial but when it is cancelled you still take the money.

If this matter is not rectified by the 18th August, I will escalated this Mobile: [protected]

With Kind Regards Julie Hall

On July 25, 2019 my visa credit card in my name EUGENIA DIAZ showed a charge in the amount of US$69.99.

The description of this transaction says DRI*AVG Technologies orderfind.com IE

About a munth ago I download the FREE AGV Antivirus program. Which is supposed to be free.

I have not ordered any service with AVG Thechnologies, most of all I have not given you my credit card number.

I request you urgently reverse this charge.

Eugenia Diaz

i have windows defender i also had vpn running on my laptop
avg as gone into my laptop without my permission took vpn of windows defender
if thats not bad enough they have been into my bank account and purchased it .
know they tell me to install know which i am not
put my vpn back in windows defender or i am seeking legal advice for hacking into my computer

You have today taken £79 from my paypal account . I do not recall entering into any agreement or contract with you save for my expired free trial and indeed use Kaspersky anti virus. Please provide written evidence that I have entered into any legally binding agreement with your company for the sum claimed or any sum at all .

Thank you
email [protected]@yahoo.co.uk

I telephoned AVG yesterday concerning the fact that my VPN link was just showing 'initialising - please wait' and after waiting several times for several minutes felt i required some help. After speaking to a lady for some time she asked if i would like to speak with the 'tech' team. I am a pensioner and have scant knowledge of most things technical so decided this was best. I had to pay a fee for the service £59-but had no option if I wanted to resolve the problem. You will appreciate that this is a lot of money to someone on a pension. Your team diagnosed the problem to be due to Macafee running in the background and knocking out AVG anti virus. They said they could fix this and commenced. After a total of 3 hrs I rec'd a message saying all was ok and I could continue my work. My desktop icons appeared and I started up my VPN and all was well. I rec'd a phone call from the team and told them all appeared to be sorted. I had to close down to prepare dinner and when I powered my laptop up in the evening - we returned to the 'status quo' in as much as I had the message again 'initialising - please wait' . This continued thru the evening. This morning, reluctant to pay out ANOTHER £59 I decided to try to reload the programme (I always save such information to my archive file) - Surprise surprise! the programme reloaded and now all is working as it should. I feel very aggrieved that the technical team had taken my money and, as it turned out, hadn't in fact resolved the problem. I am also surprised that during my initial conversation with your member of staff - friendly as she was. hadn't suggested a reload of the programme in the first place. I feel that you have taken my money under false pretenses and I and am now very angry the more I think about it.
Yours faithfully
Mavis Watts

To whom it may concern: Re: Order number #[protected], Date of your transaction, Wed June 13 2018
We are being charged for something we did not order... We have no idea how you aquiered our credit card number... Officers at our bank said this does not look like a legal transaction... But they still got convinced by you that it was, they reversed our complaint and gave you the monies in question... We do not agree because we DID NOT order anything from you... Please show us how you think we owe you any money so that we can close this problem...

Thank you,
Mr. & Mrs. Gerald Lembke
[protected]@gmail.com

this is not working! I downloaded it according to instructions etc. and am told on everything - maintenance fix & clean, tune-up etc. that i can have the 60-day trial for free; everything else I have to sign up for to pay a certain amount per month.
When I signed up for this orginally I was under the impression that all this would happen automatically at certain times... tune-up, maintenance etc.

I had downloaded it orginally and, as I mentioned, I thought all this would happen automatically. Also, we've been gone for a few weeks so I couldn't keep track of what is happening

Yesterday evening I clicked on the AVG, downloaded it again per instructions, got a new password as it wouldn't take my old one, and saw that nothing had been done, The screen showed up with all sorts of stuff that ought to be done and whatever
I clicked on I got a screen to pay.

I received a charge of $79.99 on my Master Card in March 21, 2019 and another charge of 85.59 on my Visa in Jan 3, 2019 for DRI*AVG Technologies. I had Avast Antivirus put on my computer by a comper repair technician 4 years ago. I did sign up with Avast to use the Avast Antivirus another year using my Visa chargecard. I am confused about how Avast became DRI* AVG Technologies and how they got my MC info. and I wonder why I was charged 2 different amounts for the same plan?

I am sending this as a complaint because I can see no other way of communicating with you on this subject. Your guidelines state this can be addressed via "My Account", but this serves no purpose for what I wish to discuss.

Dear Sirs,

I have recently received two email reminders (Both referring to Order No 9580635610from you notifying two amounts that will be charged to my credit card in the amounts of US$ 19.99 and US$ 79.99. It is not clear to me WHAT SPECIFIC SUBSCRIPTIONS these charges relate.

For your information, I ONLY made ONE PAYMENT on July 14th 2018 to cover my subscriptions last year covering:

Internet Security for US$ 49.99
Tune up for US$ 29.99
Password Protection for US$ 9.99

I am prepared to renew these subscriptions, BUT WHY TWO BILLINGS?

The billing for US$ 79.99 states it covers my Internet Security subscription.
The billing for US$ 19.99 states it covers my Password Protection subscription

So these two billings are already significantly more costly than what was paid last year AND the billings apparently do not include the Tune Up subscription.

Please note I DO NOTE APPROVE YOUR AUTOMATIC CHARGE TO MY CREDIT CARD UNTIL THIS MATTER HAS BEEN CLARIFIED.

Yours sincerely.

KEITH BAYFORD - Medellin Colombia - June 14th 2019

Hi I recently purchased a 2 year subscription $69.99 to DRi AVG on May 24th? The money has been taken from my account and I have not received anything in return.

I also recently purchased from AVG a tune up yearly subscription om May 4th 2019 Order number [protected] which afterwards made my computer slower so then purchased the above. What is going on? I have installed the AVG Tune up but still kept being sent pop ups etc. Please help?

Suzanne O'Connor
New Zealand
[protected]@gmail.com