Avon.com
Reviews and Complaints

Isn't it possable these girls selling the products for cheerleading got your products and just didn't deliever them to you? Maybe they used them or accidentaly gave them to someone else and are scared to tell you. The Avon representatives take the order from them cheerleaders and put them in. They have to trust that the cheerleaders give them your order and your money.

"Why does Avon continually advertise products they do not have" to answer this: it is impossable for a company to know how much of any product they will sell. Sometimes there is more demand for products than they had expected. This is like getting mad at walmart for being out of oranges. However I have found if I order off of the representatives website it is less likely to be unavaliable because it comes from a different wearhouse with more stock.

I just want to say that I have been a avid Avon customer for over 20 years. I laud the fact that you have finally stepped up in the type of products that you distribute. I just have a small complaint, you may call me a hoarder as I am a horder of cosmetics. On a weekly basis I purchase up to $35-$50.00 in Avon products--Yes, weekly; I look so forward to receiving my products the following week from my representative but, it is truly disheartening that every single week something is missing from my order and/or Avon does not have the item in stock. Why does Avon continually advertise products they do not have when representatives arrive to pick up the orders. I went through the same thign with another representative I had a few years back; now I'm going through it with my new representative. This becomes truly frustrating for me as there are times in which I make up birthday baskets for individuals and/or holiday gifts. That one missing item can make a big difference in the baskets which I arrange for them.

hi im new at selling avon when does the back up order arrive for compain 8 delivery date was yesterday im still waiting for the another order to arrive

Wow. Anyone looking to be a distributor needs to know that IF this is what is happening to AVON reps is nothing short of a form of robbery. Please note: AVON and others like it which are PUBLICLY TRADED are much more driven to ensure their bottom line is in the black. Watch out for what I term 'Corporate Shenanigans' that are 'Bait and Switch' or which compel reps. to invest /buy MORE PRODUCT due to things such as changes to their commission/compensation structure requiring more monthly/quarterly volume from you and your team for example or worse, commission structures that 'roll back' at the beginning of a period essentially putting even top producers at 'entry level' commission structures thus accruing greater profits for the company vs. the rep. This is how publicly traded companies can show greater profits on paper thus attracting more stock investors.

Honestly, while the economy is bad for most industries you'd think a mega-International company such as AVON could come up with something better than hurting their USA based reps. with the examples I've seen here and elsewhere on the Internet! They deserve no less than 50% profits on products they retail to their customer base and a minimum of 10% of all downlines no matter how 'deep' meaning, if they have 100 reps. under them and those reps. recruit another 100 reps each etc. then the one at the 'top' should get 10% off the group sales of all of them too.

I am guessing that most AVON reps. failed to do 'deep' research to decide what commission structure they were really looking for by comparing among the various MLM companies. Any AVON reps. with complaints, seriously consider running some of them by a few attorneys, you never know if by violating your contract, you might have a vaid lawsuit or class action lawsuit against them if they are violating your contract agreement with them.

Also, just my 2 cents: remember ALL of these companies profit through the sale of their products/services and 'get off cheaply' because you as a distributor of PRODUCTS are basically a 'MULE' FOR THEM ACTING AS A 'FREE' SOURCE OF THE KEY EXPENSES OF ANY BUSINESS NAMELY: *WAREHOUSING *OVERHEAD:IE: YOUR HOME OFFICE WITH PHONE, COMPUTER AND INTERNET TO SELL THE PRODUCTS *GAS:IF YOU PERSONALLY DELIVER AND DRUMROLL: *ADVERTISING WHICH IS A HEAVY COST THAT IS THE MAJOR WAY YOU WILL GENERATE LEADS AND SALES FOR YOUR BUSINESS AND YOUR MLM COMPANY DOES NOT PAY FOR YOUR CLASSIFIED ADS AND ACTUALLY MAKES A PROFIT OFF OF ANY LITERATURE OR SAMPLES YOU BUY FROM THEM THAT YOU GIVE OUT TO POTENTIAL CUSTOMERS.

ALSO, YOU EVER NOTICE HOW NONE OF THE MLMS HAS ANY SORT OF 'PRO FORMA' FOR YOU AND HOW ONE OF THEM USES THE ANALOGY OF THE BUMBLE BEE HAVING WINGS TOO SHORT TO FLY BUT DOES IT ANYWAY? THE REASON IS THEY KNOW THAT MARKETING IS THE GREATER COST AND FOR EVERY 1000 PEOPLE YOU PROSPECT ONLY 1% TO 3% WILL RESPOND AND PLACE AN AVERAGE SIZED ORDER OR BECOME A PRODUCING RECRUIT FOR EXAMPLE AND YOUR 'BUSINESS' AS A REP. IS TO CONSTANTLY PROSPECT FOR BOTH CUSTOMERS AND RECRUITS BECAUSE THE ATTRITION RATES ARE VERY HIGH FOR ALL MLM COMPANIES SINCE IT TAKES 1 TO 3 YEARS MAYBE MORE BEFORE YOU CAN EARN INCOME BEYOND THE EXTRA SPENDING MONEY THAT MANY JOIN FOR.

PS: If you join any company like AVON which is an MLM don't do it 'to make ends meet' in today's economy because your return on investment of expenses and time will make you want to call a crisis line when you find your company will not fill your new orders bec ause you still owe on your backorders!

We have BACKORDERS and they want you to PAY for it in ADVANCE! And as time rocks on you forget about it and they never send the product. And Bait and Switch...that's common in Georgia they always charge the HIGHEST price and will even change the product number!

For those of you experiencing the backorders and shorts with AVON, what city, state and country are you in?

I am considering becoming an AVON Rep. And fully aware that success with any business requires consistent marketing and customer satisfaction.

I am in the Western US, California and Nevada border so, whether or not I can deliver AVON products in a timely manner is important-are the AVON suppliers for the Western states problematic or are the backorders and shorts occurring everywhere or in specific regions?

I found you through comments on Fortune Magazine's article with Andrea Jung discussing marketing AVON overseas. I can't help but think AVON's success overseas is linked to delivery of product as ordered at least 99% of the time!
http://features.blogs.fortune.cnn.com/2010/10/06/andrea-jung-on-selling-avon-overseas/

backorders/shortss
Complaint Rating:
Company information:
Avon
ALBERTA
I totally agree on everything! I am going through the same thing myself.I have been a representative for 7 years and yes I am totally fed up with the amount of back orders and shorts and the amount of time my customers have to wait for some of their items, and I am so sick and tired of hearing Avon is trying to correct this problem or a customer service rep saying I apologize for this. It certainly does reflect well on Avon especially when it is a new customer. How do you expect them to re-order with this kind of service.

I am a consumer of Avon and not a Rep. After being a valued customer for many years, I was seriously considering not purchasing from Avon anymore. I have made 2 orders in 3 weeks time (campaign 21 and campaign 24" and only half of my order has arrived each time. My Rep gave the excuse of "Avon said the product can no longer be ordered" and instead my Rep gave me a replacement for some of the non-shipped order, but she still expects me to be a loyal customer to her. It has been very frustrating and it makes me want to blame my Rep. It seems as though she isn't placing my order in time.
Should I have faith in understanding that it is Avon's fault? Should I keep purchasing from this Rep? Or is she doing something completely wrong?

My grandmother sold AVON for 25 years, my sister sold AVON for 2 years, and I also sold AVON for 2 years as well in the past. Recently, I returned to AVON only to be disappointed. AVON has changed for the worst despite technology. I cannot make money when most of the products are late and on backorders. More over, it is unfair for AVON to bill the independent representatives for products that do not arrive in the same campaign. In addition, most of the customer service workers are in India, and some of them cannot speak proper English. It is frustrating to talk with people who cannot speak the language properly and who have no clue on why the products did not show up. Often, AVON will bill the independent representatives for products that do not arrive in the shipped UPS boxes. One spends hours trying to figure out which products on the invoice actually arrived. The business model of AVON does not permit true independent business women to become wealthy. The advertisements are very misleading. Plus, the "leadership" system is simply a "carbon copy" of AMWAY. In other words, a pyramid scam involving "derivative" income.

Im starting to agree. I remember AVON when I was a girl in the 70s, its been around forever, and I do enjoy the products. As a matter of fact it really is not the products that are bad, nor is the company, just like any establishment with more than a few "know it alls" at the helm, we have alot of problem ppl. HOWEVER, I am having my own problems with them, but I like their products and most of my family and friends do too. I will probally continue to be a Rep, but I will not worry about their BS When they send me the wrong product, I dont say anything, just "you didnt send me what I ordered, ITEM MISSING" I figure for all the BS I put up with maybe you should pay more attention to the PRODUCT NUMBERS TOO!
So I will be my own best customer, and my family and friends will continue to order from me and the ANEW reversalist items are my favorite, and at less than 60 dollars for the set of cream and serum which last me forever, compared to the department store and drug store prices on products just as good. No contest. the only reason I will stay with AVON is the prices. And they wont make money off me buying a bunch of BS. I just buy what we want not what they want to send to us. Like I said. The law is very clear. IF YOU DIDNT ORDER IT! IT IS YOURS. YOU CAN CONSIDER IT A FREE GIFT FROM THE DUMMBY WHO FILLED YOUR BOX!

I have to agree with the comments from the other Avon Reps. I am one myself and I take pride in doing anything I can to appease my customers. With family I usually don't take money upfront, but if its a new customer I may or I may take a deposit. She could have very easily taken a prepayment or deposit. All that aside, please do not let her behavior hinder your vision of Avon as a whole. Avon is a great company that supports many great causes including Breast Cancer Awareness and the fight against Domestic Violence Against Women.
I don't know if you ever found another rep or not, and I don't know where you are located, but feel free to browse my site and yes, you CAN have it delivered by direct mail to your doorstep.

Best wishes.
Stacey Hurden
www.youravon.com/shurden
slhurden@comcast.net

First off as a Canadian Avon rep, the way you were treated is unprofessional.
She could have simply requested you to pay up front and if she had a beef of you paying with a check she should have said so from the beginning.

I don't normally take checks unless I am comfortable with the person giving me one and I always inquire before cashing the check if its okay to cash it on the said date on the check just in case funds get low for some reason.

Throwing the products is bad business practice. If she was having a bad day, she should not have taken it out on you. It is not your fault that you as a customer are ordering products from her. It's a bad business practice to tolerate that behaviour. I would never do that.
I have encountered bad customers in the past but I never have thrown any products at them nor will I ever.

If she was stressing out about money concerns. If she wanted to, you and her could have both agreed to pay for the products in advance if you had the money.

But as you said: Complain to head office. They will not tolerate that experience.
Also contact her District Sales Manager. If you live relatively close to her you can use the Rep page: www. avon.com to find out who her District Sales Manager is and tell them of your experience.
They may need to contact her directly and perhaps you are not the first person that got freaked out on.

I hope you do continue to purchase Avon from other reps. You may in turn just want to start it up as a side business like myself. I am a full-time employee doing this on the side.

Glad you shared your experience. I wouldn't want to tolerate that either if I was a customer or a family relation.

Take Care of yourself always

I'm sorry you experienced such unprofessional and rude behavior. As an AVON representative, let me first emphasize that her behavior is in no way indicative of how most representatives conduct themselves. She did not act appropriately and truly showed her lack of customer service skills and professionalism.

If her sales were low, then she may have flipped out because she had to pay for your product out of pocket when her campaign payment was due. (Very few representatives actually make much of a profit selling AVON, so she was probably taking out her financial woes on you, the very last person she should be attacking.) Her comment about bounced check fees makes me think that perhaps her payment to AVON bounced? At any rate, even if she was upset over having to part with her own money to pay the bill or even if she had a bounced paymnet, there is a way she could have coded the items in your order to avoid upfront payment. (She could have processed your order as a return, and then had it re-billed after you actually picked it up.) In a nutshell, there is no excuse for her behavior. Attacking customers is certainly not a way to secure ongoing relationships with customers, and it certainly does not encourage repeat business.

I would most definitely contact customer service to find out who her District Sales Manager is. Perhaps the sales manager needs to get in touch with her to educate her on the ins and outs of appropriate customer service, as well as ordering and payment basics.

She mistreated you, and on behalf of all of us AVON representatives who do care about our customers, I am very sorry for your poor treatment! Hopefully you can avoid this in the future by doing the direct delivery option. But let me caution you that ordering off her web site will give her commission from your orders. I recommend finding a new representative in your area and then placing direct delivery orders off her web site, instead.

I agree with the original poster. The commercials make it sound like the perfect work-from-home opportunity, and MAYBE it is if you're actually gonna use the door-to-door approach and literally hand brochures to EVERYBODY you see. Avon reps have to pay out of pocket for way too much stuff, in my opinion (brochures, samples, being an eRepresentative, returning items back to Avon). They have a very liberal return policy, yet the reps are the ones who end up having to pay out of pocket to ship that item back to Avon...not cool at all. Another thing I didn't like is that now in all of the brochures, they have an entire page dedicated to persuading customers into working for Avon as well! Um, if I'm known as the Avon lady in my neighborhood, I definitely don't want to have my next door neighbor suddenly signing up to work for Avon. And the funny thing is that my next door neighborhood just told me that she's thinking of selling Avon...lol. Luckily, she informed me of this after I had already made the decision to quit. Anyway, that's awesome though that there are actually people making good money selling Avon...keep up the good work!

Heh, my wife gets harrassed by these people daily. That's what ya get when you're not good at saying no.

What are you talking about? I have been selling for 2 years and I no longer work at all-- I completely support myself on AVON. Mary Kay is a rip off..

Call 1800FORAvON to file a formal complaint. She will be contacted by her District Manager.

No matter how many times I tell reps people don't want the brochures tossed in their drives, they decide to do it anyway -- at risk of ALL our repuations. Because they get a return of 1 customer out of 100? Not worth it to ruin your rep IMHO. There are better ways to leave brochures with people.

just throw the books away. no one said you have to look at them

Avon is very upseting I have been with them for 2 yrs.. and I had to close a store and return avon items... since I wont have the traffic to sell the avon items purchased.. and with everyone losing their jobs... I have had to return items back to them... so, avon acts l ike no one has ever returned items before .. and cancels your credit.. unless you send everything back first then they issue you credit... I dont know about anyone else... I dont get paid enough from avon, even when they say you make this much they forget that they are taking for all the extras they are sending you so bottom line .. you make $20 whoooo hooo gas money

i agree. i hate when i have to send things back because avon didnt make a good product and i have to pay out of my own pocket to send it back. In what world is it my fault if they are advertising that something is better than it really is. And even if the product is fine and the person decides for whatever reason its not what they wanted why should I have to pay for shipping it back? Avon should without question be reimbursing us for shipping. Just shipping products back causes me to lose half my commission sometimes!

As a rule of thumb, an Avon rep. should never give a customer their order until that customer has full payment in hand. And yes, Avon has gotten more strict now with certain things, so an Avon rep HAS to pay Avon the due balance by the time she submits the next campaign's order, otherwise Avon will put that representative's future campaign orders ON HOLD. If a rep owes Avon $30 because you chose not to pay her for what you ordered, that rep will end up having to pay out of her own pocket, or Avon will put her future order on hold, and this sucks for both the rep. and for the other customers who have ordered items with her. Avon reps. have to deal with a lot of unfair things, including having to pay out of pocket to return items to Avon (when a customer changes their mind about a product). I have several items that I have to return to Avon, and I have to pay out of my own pocket to return them, and I think that's very unfair.

Trica, it's against Avon policy to use the word Avon in website addresses or email addresses. You can get your Avon account suspended if it's noticed by a competitive representative (like printing the "Avon" email address on business cards or posting it on the internet for all to see.) Review the Policy and Procedures posted at YourAvon.com.

This isn't the representative's fault. The bags are very often intentionally NOT shown in a woman's hand so that they look larger than they are. Representatives are having really bad problems with the makeup now because Avon is issuing the tiniest tubes of lip gloss and eyeshadow you've ever seen in your life. I call them doll-size.

I very often warn customers to check the dimensions before ordering the travel/makeup cases.

If the bag looks different, there may have been a substitution. Avon wanted me to charge a customer $5.99 for a bag they substituted for a nice, larger bag. The substitute was small and ugly. Luckily, I had purchased the 'real' bag earlier for myself and hadn't used it yet, so I gave her mine instead.

But because Avon put the Item Number of the good bag instead of the crappy one, I don't even know if I can return the ugly bag. I'm going to try. It's $5.99 out of my pocket otherwise, and we know Avon only gives us a 20% margin on their China-made carp (that's ooh-la-la, $1.20 profit, or read: sixty cents after a senior discount. Why, I'm rolling in the dough.)

So far, I've $21 in postage for returns because I will not put up with Avon BS damaged, undersized products, etc.

That is very hard to make up with Avon's disgustingly small margins. (Don't buy the 50% lie -- that's only for newbies. Once your in four campaigns, you have to sell $145 every 2 weeks to get even 30% off non-fixed price (Chinesse) items. That's over $290 a month for a cheesy 30% return! And if you cannot meet it, you'll only get 20%!)

Hello my friend!

Have you tried these numbers?
AVON Customer Service [protected]
AVON Product Questions: [protected]

If this does not work, you can e-mail me avon.trica@sbcglobal.net and I will see what I can do furthef for you my friend! :)

YOU NEED A NEW REP AND YOU NEED TO REPORT HER!

I'm not sure I even understand this complaint. YOU asked to become a representative. THIS IS HOW they get you started - it is a $10 start up fee, and they come to your home and give you the basic tools to get you started, as well as explain what is involved with being a rep for their company. That's just how it is done - it's part of the process of getting started with the company, and is common procedure. Your representative was simply doing her job, as YOU REQUESTED by asking to become a rep. If you changed your mind, just tell her you are no longer interested. But there is nothing "weird" or "unprofessional" about it, UNLESS she is still contacting you after you have changed your mind and made that clear to her.

So, you wanted to become a rep but don't want anyone to come to you to give you what you need and show you what to do? Ummm... OK. Next.

How are you supposed to start your business without books? A rep will come to your house and give supplies. You talk with her and work out a time DUH. That is exactly how it happened for me.
If she was bugging you, deal with someone else and tell Avon about her. Don't blame the company!

minivanmom, a point to you for *not* spamming the board with your Avon website. I am still a rep, but I hate the company for joining the MLM pyramid-scheme masses like Mary Kay. Yep, Avon could boot me for typing this. We aren't suppsoed to say anything bad about Avon. It's reason for dismissal.

A rep, IMO, is more likely to be booted for telling the truth about Avon than for being reported for harrassing other reps -- that is, if the first is sales-only and the latter is a Leadership Rep signing up new recruits. Actually, I know this is true from observation. It is very difficult to get an active, recruiting, harrassing Leadership rep suspended. It has to go through a minimum of three levels: District Manager, District Sales Manager, and Corporate.

Ok, I have been with Tupperware for nearly two years, and just joined Avon. I am extremely literate with the online world, and am in many networking groups.

I am a team leader with Tupperware. I can tell you, with 100% certainty, that Avon and Tupperware DO NOT allow that kind of behavior. They expect proffesionalism. They don't know if no one complains. But with BOTH companies, it's right in your contract, you WILL get booted. They can drop you for any reason actually, just like you can drop them. With ANY company, including Target, Walmart, etc, you get bad apples.

Right now Avon has been doing a lot of marketing, and due to the recession, people are starting their own businessees, since they can't get other jobs. So, you are bound to get all kinds! The woman who was the "stalker" is only hurting herself. If that's how she handles her business, she won't have one for long.

As for making money in this type of business, I can only speak for Tupperware on this one, since I JUST joined Avon, but yes, you CAN make good money, but, it does require WORK, and good customer service skills, which apparently this woman was lacking, but please don't judge the barrel based on one bad apple.

You cannot trust spammers. Posting a for-profit website in her comments completely discredits Pinot and her kind IMO. And I know that I am not alone in this belief.

Avon does not know that this woman is beeing this way. Like i said you have to report her. You know how many weird people work in 7 11 or in walmart if someone is beeing a wierdo to you you tell the boss and they get in trouble. How about that, if you dont want that lady to come over tell her to leave you alone in a voice so she does understand it. This was not a ignorant comment its a simple way of avoiding dealing with those people. Of course all companies have to be professional. Avon doesn't tell people to do those things and Avon sure cant do anything against it if you are not reporting this woman.

Lara Pinot, I donot agree with your comment. I have decided not to deal with Avon at all. I sign up with people who play by the rules. It does not sound like Avon does. You can not invite yourself to someone's home. I have read other complaints about Avon. Not only on this board, but by doing a web search. No one has to deal with creeps. This is America. Maybe this is the type of people you are used to dealing with. Stop making ignorant comments. Telling people to get over it. There is nothing to get over. All companies have to be professional. That is why we are in a recession. Companies stealing from consumers left and right. Wake up later lady!

Start doing your research on MLM Pyramid schemes. They are marginally legal. Avon, Mary Kay and the like have a lot of power and are controlling the laws that govern them, just speak to a lawyer at the Direct Sellers Assocation like I did. Even the BBB has gone 'commercial' because of the powers of corporations, so you cannot look their either. MLM-thetruth.com is one of the best resources out there.

Your story is the rule, not the exception. Once a creepy Leadership Rep gets you number, they won't leave you alone until they get a bonus check out of you. And that means -- not only signing you up -- but getting you to place initial orders large enough for them to get their bonus checks.

Do you know that Avon's most recent bonus was $25 IF the Leadership Rep could fool you into placing 3 $150 orders in your first four campaigns. That's $450 in 8 weeks! For a newbie!

That means you'll be stuck with inventory you cannot move. I've warned lots of women about Avon's scams, but in the end, many believe that they will be one of the 1% to make a profit.

Sounds like you got wise early and are trusting your gut to avoid such aggressiveness (which is honestly not uncommon; our town is constantly accosted by Leadership Reps looking for marks -- because they do their hunting in towns that are not their hometown in order to avoid hiring local competition.)

You can let her know that you've gone to the police to report a possible case of stalking if she continues to harrass you.

This is not Avon's fault. Just like you she is just a woman that signed up for Avon. Everybody can do it so sometimes you have to deal with creeps. Just report this woman to Avon and get over it. Avon is a great Company. Don't judge the Company by one Persons actions.

http://www.avonforeverybody.blogspot.com

I am an Avon representative and Lately they have started ripping me off with returns. In Jan I processed a return and they claimed there was a shortage in it although I am positive that there was no shortages in my return they refused to give me credit for the item they claimed was short. Then a couple of months later I processed another return of a single item and they claimed that there was nothing in the box and reversed my refund! EXCUSE ME AVON but YOU ARE LIARS! I did not send back an empty box...
They screw over their representatives. They are a dishonest company! I'm glad to be finished with them!

I have /had trouble with Avon. I closed my account in April 2010. It is now February 2011. I have been called, emailed, sent packages, etc. My Dm reopened my account without my permission. After closing my account in April 2010, 10 mos later I get bills for crap I ordered in December 2010. What gives a Dm the right to reopen a closed account and place orders on it w/o permission? Sorry. I did nit order this crap, never received this crap and I am not paying for this crap. Sick and tired of call centers in India I thought you were an American company then hire American workers

People succeeed and fail at sales businesses. It is apparent that you did not fair so well with AVON, but there are countless representatives, including myself, who do very well with AVON. It just breaks my heart to see individuals tearing the name of AVON down because of their own shortcomings. For those who are interested in the business, research, ask, and learn and I can assure you that you will find the business rewarding as I have for the past 8 years.

I looked into Beauti-control. You get a great commission like 30-60%(compared to 20% and all the fees from AVON!) depending how much you sell. The makeup is not made in China and it really works and lasts a good while.
I always look at consumer reporting and comment sites before i buy anything. I only saw 1 person that was mad at a beauty control consultant, the lady was not mad at the company or the products. her complaint was also from 2006.
I think it is now only $99.00 to sign up, and they give you a bunch of free stuff and 50% commission off all your orders for a period of time.

So basically you are annoyed that someone dared to put out books in the same place as you put yours? LOL Welcome to the business world, ###...it's called competition! You're not cut out for Avon, better off sitting on your butt and letting the government support you - let me guess, you're a Democrat!

Nonniemouse, it violates your agreement with Avon to sell Avon licensed products on eBay. I'm surprised they haven't suspended your account. Which if your DM ever gets it in her mind to do, she will find a reason, trust me.

I hope the Albee statue paid for any Avon related debt and made up for stacked-up inventory in your basement ;).

"I had this same problem but have no idea what to do. I submitted an order and never received the order because it was put on hold and i did not continue to sell for Avon. NOw they are saying I owe $140"

Here are some facts for you.
1. Avon DOES NOT charge for hold orders. They are cancelled within 10 days if the payment is not made.
2. You signed up for the eRep site, and IF you had READ the terms and conditions, it does say you will be charged every campaign, even if you do not order, and you have to CLOSE the account not to be billed. It is seperate from your regular account.
3. Just to "stop selling" without finding out what needs to be done to close your accounts and ensure you do not owe for previous orders leaves you wide open for past due fees AND eRep fees, not placing an order doesn't tell Avon you are not selling, especially when you are an erep, a lot of reps sell ONLY online.
4. CALL CUSTOMER SERVICE for assistance. They can and will help.

I had this same problem but have no idea what to do. I submitted an order and never received the order because it was put on hold and i did not continue to sell for Avon. NOw they are saying I owe $140. There were charges added on for three additional months after I stopped selling for the website, and late charges added on and I NEVER got ANY of the order so why am I having to pay? I am so frustrated and do not know what to do! My "leader" won't respond but continues to send me letters saying I owe and now I got a letter that it was turned into collection. If anyone knows how to help me, please contact me @ brittani8502@yahoo.com

I decided to go with Premier Designs jewelry and I LOVE IT! They are very honest and trust worthy.

I am having huge problems with Avon. I returned items and they claim they were never located even though I have all the tracking information in writing and they have backcharged my account. It happened two years ago and after it finally getting straightened out, they basically told me I was fired.

They won't even talk with me and now apparently this investigation is in the Legal Department. I am not going to give up on this. I will be contacting the Wisconsin Attorney General if necessary.

Thanks for your information.

Just got out of a returns suspension. I shipped a return back to Avon and it bounced right back to me with no explanation. I figured it out why on my own (as with all things Avon related). The labels they send with your invoices are not the prepaid labels, so you have to go back to EZ Returns to generate the label. Unless you want to set your own price in case they are overcharging you for return shipping. (Which, in many cases, I'm sure they are, but you won't know because they don't tell you how much they are charging you in advance of you generating the label.)

For jjsilliman, may I recommend pinktruth.com?

You have to be so careful doing returns. One little error, and they will claim they didn't get your stuff. If you an Avon rep and planning a return after reading this post, please go through the online tutorial (under the training tab) for using EZ Returns. Then when you are using EZ Returns, complete the forms for only one box at a time. That is, once your box is full, complete the EZ returns, print your label, print your packing slip, and print duplicates for your records. Have a witness sign your packing slip after verifying the contents of the box. Then follow the same instructions for more boxes. Print each shipping label and ship each box on a different date so Avon cannot claim confusion. (In fact, I would log off my account completely after the first box was complete), then wait a day or two to start the next box.

Sounds complicated? It IS complicated. You do one little thing wrong, like forget the packing slip, and you are scr@wed! So be careful, follow the instructions to the letter, don't ship mulitple boxes on the same day, and -- Good Luck!

I had the same problem i returned the items and was told they never got them, and now they want be to pay them back.

I am a representative of Avon. I have been trying to get them to remove DUPLICATE returned items that have been in my returns for over 6 months. These items have already been credited to my account, but I can't get AVON to understand that and just remove the duplicate list off my account. I can't use my returns until this is taken care of. I have dealt with at least 5 people and my manager over me and to no avail it is to hard for anyone to understand. My 13 year old understands this! Hum! I am not sure if this will get to anyone, but if it does please call me.

I am an Avon sales rep in Canada. I dont know if there are any major differences but here we dont have to return personal care items back to Avon(creams, perfums etc). This is great because we can keep customer returns and use them as demo products. I get customers that complain about the quality of the product and return them but they are barely used.
I had a customer who returned two orders. Once she returned these shoes worth $20 and said they looked nothing like the picture. She didn't even open the bag to try them on!
Ok so I spend $10 returning the product back to avon and had no problems. I got an instant credit and they recieved the product in time.
The second time she ordered a shirt which she "didn't like" which cost $30. Again, she never even opened the bag! So again I have to spend $10 on shipping. I now dont let my customers order shoes or clothes because of the high cost of returning the products.
As for your situation, here we have a time imit for returning products. We cannot accept products that are almost empty even if you are not happy with the results. Products don't work the same for everyone and this is not a clinical procedure so dont expect dramatic or visible results.

I had purchased a travel bag from Avon and when the rep handed me the bad i looked it over and realized that is was way smaller than anticipated and very poorly made. I told the Avon rep that i wanted to return it and she said i would have to still pay for it and hold onto it until the next order because she has to pay for the item upfront therefore i would have to wait to get my money back when Avon gives her the credit back. That could be 2 weeks. So i have to pay for an item that i don't want and now i have to wait up to 2 weeks to return it. That is the worst policy i have ever heard of. If i don't like the item i should have just been able to hand it right back to her and only pay for the items i chose to keep. Not pay for it and then wait for a refund. I think it doesn't take a genius to figure out that it is a bogus policy and someone needs to come up with something better if they want to keep their customers.

Because some customers are treating Avon like they have a bottom-of-the-jar guarantee, reps are now running into problems where Avon won't give them their money back for an empty jar. This is unusual because more often or not, I have read that Avon will do it, but that your upline will encourage you to get rid of the customer because they could get you on No Instant Credit status, and you will continue losing earned commissions on them. It normally only takes 3 days to 4 weeks to see if a product is working. I would use this rule of thumb in the future to avoid problems. Hope this helps.

Hi I was just reading your compalint. Avon should give all the money back to you . As a avon rep myself I have spent many days on the phone to avon themselfs compalining that my customers are unhappy with there produts and I have never had any problems with them getting there money back.
Ask your avon rep to give you the name and phone number of her area manager to try to sort this problem as this a lot of money to ignore.

I had to heal skin contamination.
After opening the cosmetic did not notice anything special. after use, the skin began to bake, tears flew from the eyes, the whole skin was red. I went to the doctor, I got an antibiotic and I treated myself for a long time. After putting the cosmetic into the test, it turned out that there are dangerous to health and life of molds and bacteria. Most likely, at the instigation of my friends, I will go to court for compensation from Avon.
I warn everyone against using these cosmetics !

I completed the forms for joining Avon a month ago and my leader gave me the catalogue and I started getting orders .when it was about to be month end she told me that we have to place my orders to Avon and I gave her a list of my orders she told me to pay Avon so that they can process my order when I was ready to pay she called me and told me that Avon has delayed with my documents so I don't have an account and I must pay for my order using her account so that I don't lose my customers she never explained to me how Avon works so I paid all the full money without deducting the commission of 25% so I paid a lot and gained nothing coz she then told me that Avon cannot give me my money it stays in the account so my money about 200 rands remained in her account and I paid delivery fee of 20 rands and my order was delivered to her since we used her account I had to use my money again to go and collect my order from her. And until now its over a month I have not received any SMS from Avon showing that I joined and still have no account. I feel cheated.

I feel really bad for anyone that has had these type of experiences with AVON. The thing I have noticed is that they have really pushed for the average rep to get people under his or her. And the way they have created this pyramid system, it really doesn't pay to just be a single rep anymore. You do have to have others under you. Single reps that aren't Presidents Club or what have you are really looked down upon. It is sad because I thought the recruiter told me in the beginning, you can run your AVON business any way you wish. Well I cannot put in the time to do all of that recruiting or riding around in my car to take care of my business. It is being done online. The best way I can do this is to heavily promote online. BUT the clincher is that there are soooo many reps doing this already. I do think it is bad that you have to pay for returns (and I have been bitten that way...OUCH!) and books, samples and everything else under the sun. It is hard but I think if you can watch out for pitfalls there are many reps who are doing well. There is the good and there is the nasty. I guess that goes with any business.

AVON no longer has phone service for Avon sales representatives. Phone is 3000 miles away in South America...Nothing gets resolved and women in America are being swindled and robbed by "estimates" of our credit cards. Over-charge your credit card by $100 with an "estimate" on Avon order web CONTACT THE ATTORNEY GENERAL IN YOUR STATE to complain

My husband and I were shopping for a new vehicle on Saturday July 1, 06 and had a salesperson ask us for our credit card to "seal the deal". We had NEVER heard of such a thing and left shortly after to go purchase our vehicle at O'Brien Toyota. We were VERY satisfied with our salesperson there and were NEVER asked to give our credit card to them.

Do you know if asking for a credit card is a practice that we were not aware of? If so, what use is it?
There was only one reason to take our card that we could think of and it was not for good use. If you need the name of our salesperson just ask.

If you could answer this with a satisfying answer I will drop it, otherwise I will continue my quest to find out if this sort of thing happens often and why.

Thank you for any help with this matter,
Diana

My best friend's mother is embarking on another "make money" idea that she seems to have stumbled upon. This is a woman who I've know for 25 years or so, who is very nice but is always broke and trying to find ways to "get rich quick". I sat down with her and told her it was a bad idea, that she'd make more just sticking with her job (aprox. $9/hr.), that it'd be more hours and that she might even lose money. Well she got mad, but I think I'm right this time. She seems to be doing ok with the job.

Anyway, I saw how you have to pay for the products UP FRONT and pay for the advertising. This last part to me was a big no-no. I mean if the company was legit they'd just hire her and pay her a wage/salary. Instead they seem to be willing to take any willing body.

Why? Seems to me there's NO cost to AVON because the "sales rep" pays for everything anyway, the parties, gas, advertising, the product itself! Seems there's everything in it for AVON and she might make $1-2/hr. if she busts her butt at this. Not worth it it seems because the seller is paying themselves a (very small) comission and the company is getting time and labor for free.

So am I right that this is a scam? I mean, she's already shelled out $600 (which she doesn't have) and I told her she'd have to sell over 200 products just to get her upfront expenses back and everything thereafter might make her a couple bucks...maybe, but I still think even if she worked full time or more she'd come out with $100 profit, possibly even lose money or be stuck with things she can't sell or will get screwed by the company on. Not worth it.

I have been selling Avon for almost 3 years...yes I have issues with them but honestly its not a perfect world. Im honor society within 1 year..because i worked at it by keeping a schedule and providing stabilty. I dont get rich but i do net profit $800 a month on a good month. Sometimes I order more for myself so i make less...then there are times my sales r down and i bately make $100. I get frusterated bc there is an issue almost everytime..but most times if it comes easy its not worth having! I love my customers and my avon business...i dont do leadership..tried it didnt like it so i settle for mh money i make on ordering! Its not all bad and once you get your loyal customers built up its easy peezy.I guess its really expectations and effort. Any business is going to have issues with returns and billing. Avon is #1 in the world!

I started selling Avon in 1981. I did well with it because I bought books, handed them out, and then followed up on the orders. If some idiot manager asked me to commit to 50 bottles of cologne I would say NO. I rarely got stuck with orders and I could always send things back that someone didn't want. It's commission based sales. You don't put al your money In their pockets. If you can't even sell Avon than STAY OUT OF SALES. Ofcourse you can make money selling Avon, if you know what the hell you're doing.

i started buying avon from carol soucie i have a hard time getting hold of her she put my order in its very frusrating trying to contact her help me my phone no [protected] my email is nenneau@yahoo.com thank you gail nenneau

I signed up as a rep for Avon in December 2015. I never heard from anyone in my upline. I ordered samples and brochures to start my business and paid them in full. I then ordered the $35.00 kit and received a bill for $110.23. I contacted them and they told me it's what I owed. I told them to close my acct. and am still waiting.

I ordered 5 watches from my Avon Rep. in July for gifts. The first watch was opened in August, and it fell apart! How do I get it replaced for a new one?

You deserve it ! now learn a lesson and next time be more responsible.

First of all, don't cheat people. What goes around comes around. I hope they keep your money and dont give it to you so you learn a lesson for next time. I am an Avon representative, they always respond to my problems and are very tolerant. They just don't want to trust u again.

I'm having a similar problem in the UK, my Rep owes me 18 pound for goods returned and never got a replacement! Rang Avon and they wasn't interested, told me it's between me and Rep, still waiting for money back since March! Annoying😠

Dont let one bad experience with a bad rep get to you. Try and look for someone new in your area. You can even order it from a rep thatis not near you online and pay by credit card and it can be shipped right to your door for you. I hope you can find a good rep that understands what samples do to help there business. Me being a rep I want samples to try alsoso I can tell my customers about the product. It I have my own full products I will take it over to the customerand show them directly.
AVON REP. IN PETERBOROUGH ONTARIO

Thank you for that customer service number. I did not realise that the reps do not have to accept any returns. I've been an Avon customer for more than 35 years and had always been offered samples and the chance to return any items, but not from my current rep. She claims samples are no longer offered, but I checked on line and Avon still has the "try befor you buy" advertised, and now she is ignoring me when I need to return something. What gives? I guess I have to change reps or stop buying Avon.

If the rep will will not refund your money, you need to call Avon directly. Customer Service will take all your information and then a supervisor will contact you about the return.
Reps DO NOT have to accept returns, they are independent sale people, and that is their choice.
Avon is the one with the "money back guarantee".
[protected]

Actually, not everyone gets instant credit for returned items. Some reps have to wait for Avon to receive and process the return, which takes up to six weeks. (I find it takes 2-3 weeks.)

I keep getting put on temporary suspension (they suspend you if you wait to accumulate a box full of returns before shipping them back, and some of the credit requests are aging as a result.) So last time I returned a small batch just to get 'released' and it cost me $6 to ship a very small package (vs. $7-9 for a large one.)

Have you resolved this issue? If not, I will get an email / contact number for you.

I really appreciate it. Thank you. People like him make Avon look bad. This whole ordeal is just frustrating. I would love to just get my $$ back and be done with him.

This guy is a loser and a fraud. I am a rep and I give refunds all the time. But usually people just want credit for other products. I would try to find a better number for Avon. I'll try to find one for you.