Awok.com
Reviews and Complaints

3 days ago, I recieved my order from awok the samsung s5. When I open it I saw the device in the upper side of lcd have little bit open, I want only to change the phone or to refund the money.. Please change the item because the samsung is not good condition.

I hope that you response immediately for my complaint..

This is my trackingorder #[protected]

I bought items from Awok.com lately. While adding my address I selected Riyadh city where I live. Next mandatory option was to select Area. I tried hard to find my area if listed but poor website showed few names only. I was unable to proceed checkout hence I had to choose another area from drop-down list and mentioned my area in next box. What worst and surprising show was when I saw my mobile number belongs to UAE. When I tried to correct my number with Saudi Arabia's code it shown invalid contact number. This was sign of cheap portal. Most awful experience was Awok.com customer service who really doesn't exist. Unfortunately this thief didn't left option to cancel my order. Therefore I would like to warn you please stay away from such fake website.

Last friday june 9 2017 I placed an order to awok but accidentally put the wrong address. Now theres an option there where you can change the delivery location but its not working... Ive tried it several times but still not saving.. Ive even tried requesting for a call back but they didnt even help me.. yesterday I received a call from someone confirming my my orders.. I also tried to asked them if is it possible to send the parsel to my preffered location but they asked me to file a complain.. so pls pls pls I need a immediate responce from you guys I dont want may parsel to be delivered in a wrong address.. or ill cancel it.

I ordered a light, like lamp and when I opened thhe box, it's not working. So I am asking for replacement for the product. I thought though it has a cheap price, it's nice. But I was wrong. I am expecting that you will be giving good condition in good price for your items. I want to have a replacement for this item. Wish that you will take the action for this. Thanks!

I participated in the flash sale today at 1:50pm waiting for long hours and when the deal unlocked I entered all my details but I couldn't process the order as I was getting error as "unable to connect to the server, please try again later". This error I got even when I took just 5-10 seconds to fill up the form and click on take me to the deal. This is a clear case of cheating and fraud. They're just duping customers and necessary action should be taken against them and I want my tab. I also have the screenshot as a proof of my claim.

I spoke to an Abdul Halim on the phone to Awok.com regarding my issue. I made an order a number of days ago and in my error I uploaded pictures of the wrong card. I was annoyed that I was not made aware of my mistake rather my order was just cancelled. I had been expecting the delivery to come today but now I have had to make the order again.

When on the phone to Abdul Halim I asked when my refund will be processed. He responded to say it will take 24 hours . I asked again when does the 24 hour time period begin and he replied to say "Oh My God". I felt like he was treating me like an idiot showing his frustration with me asking a straightforward question. I have worked on the phones in the past providing customer service. It is not difficult to be nice and polite over the phone and I found that Abdul was quite unprofessional. I strongly consider it to be unacceptable and I won't be speaking highly of Awok.com again.

Regards,

Luke Dooley

[protected]

Worst service ive ever seen. The technical department was supposed to refund my product and didnt do it and starting saying lying and said that the product was damaged when the person who collected it did a check on the product. I had purchased a scooter and was ask to return it with the box. The person who came to collect it, saw the scooter and said he couldnt take the scooter because he didnt have a car and in fact came in a bike. The second time someone came after 2 days, they asked me to remove the box because they didnt have space for a box. I removed the box and just gave him the scooter and now they wont refund it and saying that I should have given the box even though someone from their company said they dont need a box. Very uninformed staff and have a very ill mannered and rude way of talking to a customers. Would never buy or recommend this company for anyone.
I would rather pay more money and get from elsewhere than from AWOK again.

Dear awok! please take action to my complain! because i want you to replace this item you send to me, i dont want to waste my money for nothing! i already send email and Calling to you yesterday and on june 1 2017 . I ordered a 2 Mobile phone Enet E70, Dual Sim, Dual Cam, 5" IPS, mobile phone, I realized I have been Received. i do check at my room and try do setting that mobile and not work properly . there is mention not suport always, and i have buy memory as well to suporting that mobile still not working properly . i cannot donwload application or song . Dear Management, please can you do, the change with the other brand, Xioami Redmi noted 2, Prices is 329 AED i will add 129 Aed more . because i dont want wasted my money . This My mobile +[protected]. Please call me AS soon AS posible .

dear awok!

please take action to my complain! because i want you to replace this deffect item you send to me, i dont want to waste my money for nothing!

i already send emails yesterday and on may 31, 2017 and call. I do even try to send email for the ticket you sent to me and evrytime i submit this it says failed!

on may 31, 2017, i receive your delivery, as we try this at home... Only for 20minutes it plays and suddendly it stopped and never work totaly! your item was deffect and there is technical problem to this.

Kindly check and see the attached photos for your additional information! and refferal.

Call and contact me #: +[protected]

let me know when you will pick this item.. And how long i should wait for the replacement for the same order!

please awok! do the needful customer service satisfaction because i am your regular customer...

Truely yours,
jeneth

On Wednesday 24.05.2017 I ordered a Enet E70, Dual Sim, Dual Cam, 5" IPS, Gold mobile phone, as soon I placed the order I realized I have entered the wrong phone number.I send a mail informing you of this error( of which I got no response), I also called and spoke to someone on this very day and I was told the problem has been rectified.To my surprise today 27.05.2017, I have just received a mail informing me that my order has been cancelled.It seems nobody bothered to rectify the problem.What do I do?Order again and wait?Why was my order cancelled without informing me first?
STILL WAITING FOR MY DELIVERY.

I purchase some items online on awok.com, I received one fan which is not working, I make complain for this to customer care . now I receive call that there will be no replacement or refund but they give me coupon of same amount that I can use for next purchase within 7 days, means if I don't wish to purchase more items from them they are forcing me to do so with delivery charges for next purchase.

Hello
I have placed an order in awok for enet e60 gold and enet e30 white. Today morning I have received the mobiles, enet e60 is working properly as soon as I inserted the battery and enet e30 isn't working and it is showing as plane white light on the mobile. The mobile is kept new and it's not even an hour, I am placing a complaint. So please call me back as I need to replace the mobile or I need a refund for this.
Thank you
Please contact me in my mobile number [protected]
And my order number is [protected]

HI!

I received my order May 14, order no.[protected].

Dear Management,

I ordered HTC electric kettle, kagoo mobile and 1 shades 3 days back. Order no order no.[protected])I didn't got the chance to open my orders during the delivery time (May 14, 2017 around 5:30 pm). But in less than 10 mins after your delivery man left, i opened it and to my surprise, i saw the kettle was damaged. It was not in it's proper shape. I called the guy who delivered it, and he instruct me to call your customer service no..The next day (May 15, 2017), i spoke to one of your customer service representative and I was informed by her that she can't assist me regarding the matter.she just told me to send email regarding my complain.
Until now i didn't check the condition of the mobile i ordered.but i hope everything was fine. I don't want to think that i waste my money for a trash.
I am requesting your company to give/return/change a new kettle.Even it's 25 dhs only, still it's money and i have the right to ask for a good quality even you are offering promotions.

Hoping for a positive response as soon as possible from your company.

Hello, I have order 11 items which are some household items and one mobile .. I have ordered this items because I thought it would be same as shown in the website, but when I got those items it was not same as shown in the website and also the things were very small ...am complaining it for about 3 days but no one is taking action from awok.com ...this is my order number [protected] ...and this is my phone number [protected] ... please return my money back and take the things as soon as possible ...

Dear awok u. A. E customer service,
Order number: -[protected], mahindralal [protected]
On 7-5-2017 I order blu life mark, 4g dual sim, 16gb, white mobile for aed 449/- and in [protected], awok had delivered to my receptionist alcatel pop4s 5095. Kindly check you can deliver blu life mark, 4g dual sim, 16gb, white mobile or else you can deposit cash aed 449/- to my adcb account [protected] - name - mahindralal kaliparambil.

My complaint no: [protected]

Kindly see it urgently becuase I am using a spare mobile, with no facilities.

Thanks & regards
Abu dhabi
Uae

I made my order last May 6, 2017. I decided to pay it online by using my debit card. I was waiting for it to be delivered to me but no one contacted me on that day May 8, 2017. WhenI tracked my order I was surprized to i k now it was bwen delivered to me. How come? I never receive any od those items I ordered. I was upset since then, I reqyested for call back so nany times but until now I didn'tget any call from awok. I need an update regarding my orders as soon as possible.

I receive yesterday my delivery. But there is something missing in my item. Wireless charger not working. There is already open box. No any catalog inside.there is like one plate we want put backside of mobile when we using wireless charger. Unfortunately i didn't find like that one item with my order i mean inside the wireless charger box. Hope u understand my complaint. If that one item i don't have i can't use this charger. So pls pls pls deliver me again one of like that item.

hello
I received my order on 2nd may 2017, order number [protected]
I accidentally ordered for iPhone 6plus cover case, but my phone is iPhone 6s the cover case i received cannot fit on my phone.
kindly please I would like to exchange with the I phone 6s cover case instead of this I ordered

Regards
chillanga dismas
[protected]@gmail.com
+[protected]

Order ID: [protected]
Item Description: BSNL BW-55 Smart Watch
Item is not according to the description.
No Wifi Connectivity found. No Video Recording found.
While Calling to Support through landline found agent lies twice, 1st lady inform I will receive call from the technical team for assistance for which she will update only the order remarks and I can go through with the same order for future reference. 2nd call another stupid agent Ms Amrita informed there are nothing updated for which i am asking and also she cannot log complaint i wait more than 5 min for supervisor support but she informed same i will receive call from supervisor by end of day today. still didn't received any call from anybody.
i will must share my experience in the market for well reputation.
Pic is attached for reference of connectivity description with WiFi.

I had received already damaged power bank and car charger with multiple functions. I opened one day after recieval the bundle. Other products are OK.
So I want these two be replaced from you at very earliest.
I had raise call back request 3 times and contacted your costomer care 1 time. But there were no response.

Please do needful at earliest.

Rafeeq
[protected]
[protected]