Awok.com
Reviews and Complaints

Dear whomsoever,
I came accross awok.com on Facebook and i was filled with joy to see the products and the offers that had been posted, i can surely say that out all the other online shopping sites, awok has the best deals. As a customer i blindly trusted awok and purchased some items which were less than 100 aed, i am a person who is addicted to shopping and i do it on a weekly basis. I seriously thought that i found the best online shopping website to purchase. I purchased a speaker, a headphone and a trimmer and my order number is [protected]. I was so dissapoint with the speaker because it came without a remote.
However the worst part is the disgusting trimmer which u sent which had hair on it with fingerprints all over the place this is something worst that i have ever seen in my life. How does Awok.com expect me to use a trimmer which i bought which is already used by someone. This is ridiculous, i immediately called the customer service and registered the complaint. This is a very serious issue to mankind. What if the person who used the trimmer had some transmitting disease?
I regret purchasing from Awok.

Yours dissapointed and disgusted customer
Shashank

The estimated rsp wrong, the products are of very low quality, non stick pans that lose coating on first cooking, portable charger worked 5 days, cellophane breaks after a week, and that is just the start, they give you any excuse to void your warranty, waiting for them to fix and return an item is like waiting for Santa, never happens, I will never recommend this company to anyone orwill I say anything good about them, how they stay open is beyond me, as I know of a few people who this has happend to, they need to be looked into, beware and dont get cheated like I was.

The delivery for Tracking number / Order #:[protected] has no manners to talk to a lady... he is full of attitude and uses foul language upon not answering his call once. He is using abusive words when I called him back. The number from which I got the call is +[protected]. I am a regular shopper of AWOK and due to this reason I would like to cancel my order and I would never ever buy anything from AWOK. I would also write my comments about this incident on the social media for AWOK employing such type of manner less people.

I would to talk to someone senior regarding this matter at the earliest.

Awaiting for immediate action.

Regards..

Irfan Khan
[protected].

I bought an iphone6, which came with a lot of problems like black dots on the scren, outside structure broken. They promised to fix it. They took the phone and gave me back few days after without touching it, i returned the phone and they promisses again to fix it. When they gave me back i realised they opened the phone but didnt fix it. I got back with the screen not atached to the phone anymore. Been complaining for 2/3 months and now they said it is out of guarantee... awok is extremely disrespectful with their clients! Never buy with them! I been few months and i dont have a phone not even my money back!

we ordered this mobile long before and when we have on it, there was an apple id to open that and we called them many times but they didn't respond or picked our calls so after some time they called us back and said that they would send their person to take the mobile and we consented. After some days that man came and we gave our mobile back. Many days passed but they didn't come or called us, then finally we called them and we asked about our mobile, they said that this is our mistake we have put and we were surprised to hear and the conservation gone on, we said that this was from before but instead admitting their mistake they were accusing us and later on they changed their mood and said why didn't you call or complain us on that delivery day itself and we were surprised to listen this and talked a lot about this but again they came to return the same mobile and we didn't take.They called us and again talked but they were on the same sentence.And again they came to return the same mobile but we didn't receive. They called us lot and said their company isn't returning the mobile so we said it is not our fault. They were disturbing us a lot and on the same conversation. we said if you don't want to return our mobile and want to rob us it's fine and don't call us on the same conversation.See what a fraud company it is. And if you really want to solve our problem then we welcome you.
Order no: [protected]
mobile no: [protected]

Hi awok,

Your totally fake company. I purchase mobile within one weekly mobile dead. When send for repairing after repair with in one week again same problem. Also purchase my friend mobile from here same problem with him, totally fake and bull#### company. Please friends do not purchase any thing from awok.com website. Choose another one

Thanks

Shabbir anjum
Cell# [protected]

Dear sir,

I received delivery of mp3 player which I booked through awok. com, I received delivery today 11-dec-2016,
Item cyber mp3 player - cyht1012, which is not working at all,
When I switch on only noise is coming, no fm working no usb working or remote control works at all,

Requesting you to please replace it or return back my money,

My request to awok team please tell ur supplier check there items before delivery, because of this problem awok name will be spoil,

Regards

Kausar pasha

+[protected]

Refurbished as said but it looks like it was used and repaired the battery was not the original as samsung it was replace with other generic battery "nova", charger not working and it is not the original charger samsung it was replace by cheap one, earpiece not samsung it was replace by cheap one again. Panorama has issue discoloration on camera theirs a shattered color coming out.

I ordered for a conditioner and it very cleary mentioned in my order and its very clearly also in their email that my order is conditioner. But i was shocked when i open the bag it was shampoo and not the item that i was ordered. Its so easy for them to respond on terms of ordering but in terms of complaints nothing.. In pictures in advertisements looks so nice but when u get the item all non sense

I had ordered one laptop and powerbank 1 months before from Awok.com. Both Laptop and Power Bank not working so i filed a complaint for return those items. They sent fetchr to collect it i gave them both items, but fetchr delivered only the laptop to them and they left the power bank in their vehicle itself after 5days driver brought the item back and asked me to replace the return request with awok. I called awok and complained about that but no response. After 2 weeks time i got the coupon for that laptop money so i placed new order with new laptop and after one week they called me and said that laptop not in stock, and choosed another model another one week passed now they are telling me to replace the order with new laptop model. And the customer care representative IRFAN he is speaking very badly and he is not ready to listen anything also he is not ready to explain why the order again cancelled. And i spoke the to the same person IRFAN yesterday he promised me tomorrow you will get your laptop and today he is telling sorry sir I didn't speak with you yesterday. One of the very bad online store ever i seen. Very very bad customer support. My money 1300dhs with Awok for last one and half month. Also they don't care howmany times I called them and even I shouted on them.

I return my tablet 3week ago.. Then you said you will send a coupon.. So that i can order again. I did not receive any coupon.. Because when i place my order.. I was log in..In my facebook account... This is my order ref. No [protected].. And this is my correct email address.. [protected]@gmail.com.. Im looking forward for a fast results for this.. Because its been a month already..

03/12/2016
[protected]
I purchased three mobiles with awok and later find out that the mobiles are not working. since i had thrown the covers they told me that for replacement i need to pay 50 dirhams for cover which is fine. but nothing done so far .
Iunderstand that there was aproblem with the lock screen which i sent the partn by mail as requested but latertold me that one mobile cant unlook and they told me they will return it to me for unlooking.thisprocess has taken more than amonth and i as awok customer i am not certified with the service.
The main issue is please if you cant replace my products because of ABC, PLEASE STOP CALLING MEAGAIN BECAUSEIAM TIRED OF YOU guys, Just stay with your products and with my money as well.

I had ordered one Samsung galaxy s6 edge and I found it open and used not original phone and charger not original and phone software not working well and they refused to refund me . Technical support they took it before for repairing but nothing changed all status same and customer service they not taking me serious pls help me to get my money back as this company they selling fake items which is commercial fraud thanks for consedration .

First time I give to mobile phone and charger for repairing that time fetcher person pick up to my phone and I paid 40 dirham for charges (he is not inform that time he is not pick up phone without box & ear phone date - 3/10/16) after that I received phone on date 17/10/16 but still not repaid, I book again complain then fetchr person came on date 19/10/10 he said not pick up phone without mobile box & ear phone. Why he not inform when first time pick up phone. Awok. Con only making business.

I had ordered a versace gold diamond perfume and when I received the delivery worth 158 aed I got a fake perfume which was already opened inside the packet and I was not aware when I opened the packet I realized they cheated me I called the customer service after three days they send some one to collect it and said they will refund or replace it so they gave me a tracking no paper it was nearly 15 day of follow up which was disgusting over the telephone conversation some how I managed to get my money back in form of coupon via my mail they said I could place n order again n I shall not be charged but when I open the web site some how I could not only order one I had to make some more order and than it was excepted I was again cheated by 54 aed extra they are fraud people, the mercator service said I would not be charged but still I paid as I feared I would also loss my 138 aed. All I would said they only have cheated me never will want to order anything again n warn u al please souq is better than awok, I have landed paying 138 plus 54 aed imagine small salaried people like us its big amount

I ordered around 5 items and only 3 were delivered and they made me another order under #[protected] that I waited for more than 2weeks. When I called they told me the color of the watch was not available then was like ok then. Today 23rd nov.2016 someone called me on [protected] that hes delivering the item, he reached at my work place at around 1120hrs and when I got the items I had doubt, I opened it and found the color was not, I put it back to his car, this gentle man just drove off telling me to call police, he did not even bather to give me change because I had give him 30aed and the order was of 28aed. I called awok and spoke to an agent called linete and promised to handle this by this day. But now if I may ask awok, is this how you should handle your customers?

The products is not good out of 100% only you get 20% good products so don't buy any things from awok because the refund service is very very poor, really I hate this site, no-one care the customers here in last no value of everything, even they are not responsible for anything.

They are making too much drama for refund they even not call you..

Avinash kumar
+[protected]

I have been waiting for 7 days now...the driver finally delivers and tells me the payment is pending while i already paid with my debit card and instead of him calling the office to confirm he walks away with the product and leaves...awok has the worst customer care service I have ever encountered and i would advise people not to order from this site.they don't communicate with each other's department they are just sheddy

Please sent me back my mobile u don't need to fix it I don't want waiting for nothing.. It's been 2weeks when u pick up my mobile but until now u did not returned it back! So many times I call for awok hotlines but no response! And so many times to call for this # [protected] but he always said wait for call of awok but nothing! My order ref: [protected]

I have ordered an alcatel one touch chrome and wrist watch, when I get the same it was not working, complaint logged and items collected back from me. For the value awok promised me to order new items, those ones ordered but delivered to wrong person by mistake from awok, then again items are reordered by awok and same is not delivered to me almost 45 days now, I called one mr. Muhammad awok's logistics in charge and many of customer service almost 10 times and more than a month, nothing happens. Later one guy said he once to their account to refund the money through al ansari exchange as of now both happened, finally one lady sangeetha from customer support got in line and came to know that nothing is processed from awok finance, later she send a refund request form to be filled and send back. This shows irresponsible, idiotic, joker's handle by each department, things are not recorded what was the actual complaint, so stupid system, last but not least. You can't get any one on the number when you call, each time you have make a call request, awok super star will call on their sweet time comes, nothing to say, I want someone to take a severe actions against this