Axis Bank
Reviews and Complaints

Dear team

I have an account mange a currunt account with Axis Bank safidon {jind} haryana.that day my account currently dedcut so much money in account. Within 2 months I have give so many complaints but not get any response from Axis Bank employee .so you may please resolve on urgent basis my mobile number is [protected] and my account number is [protected]. If you are not able to take a call from my complaint then I have any option from the higher authority.

Kindly do the needfull on urgent basis

Thanks and regard
Suresh malik
M/s rajpal malik layer farm
Seenk
[protected]
[protected]@gmail.com

I Balachander, hold my account with Axis bank. I had reported a fraud transaction on 6th of July 2019 for INR 6500 complaint number [protected].

On the first call, customer care informed me that the amount will be refunded within 10 to 15 days as I've filed the complaint.

When I followed up on the issue after a few days, the customer care now informed me that I need to submit paperwork for the same and only then I will receive a refund. I was now frustrated by the wrong information that had been provided earlier by axis bank and informed them not to provide wrong information with customers.

I went to my home branch Ganapathy, Coimbatore TN and submitted the paper work informed on 11th of july 2019.

When I called customer care again they said on the 11th of August the amount will be refunded (I have a call recording of this from Axis bank)

I waited till then and when I called again on 13th I was told that there is still processing on going and paper work has not been submitted. I connected the customer service with my branch and the bank employee had mentioned that the paper work was submitted, but it wasn't done accordingly to their internal process, and was requested to mention that I have submitted the paper work on 11th of July so the request can be processed.

I waited again and followed up many times with customer care, and every time I call they told me paper work was not submitted and when I call the branch they said paper work has been submitted.

I was being bounced around between branch and customer care, and the complaint [protected] was rejected and the reason that was given is that my paper work was not submitted.

When I called the branch and asked them to re-submit the paper work and I requested the branch to add a letter stating that I have submitted the paper work, the bank refused to give me acknowledgment it.
Unacceptable behavior that when a customer requests their information and Axis Bank doesn't have the courtesy to address it.

I had to travel from bangalore to coimbatore to my home branch and I had to ask them to re submit my complaint with a new complaint number that has been generated [protected] and submitted on 7th September 2019

The branch had informed me that they will update on monday, there has been no calls from the branch till date.

I called customer care and they have informed me that the request was rejected due to non submission of documents within the required 20 days time period. My letter to the bank has a clear date mentioned that I have given the paper work on 11/7/2019 which is just 6 days from when the transaction happened, even this 6 days wouldn't have been delayed but that happened because of wrong information given by Axis bank customer care.

This kind of treatment of customers makes it so that Axis bank has failed in any due diligence, the marketing department calls us for credit cards and investments in stocks but when I requested the customer service to specifically put someone on my cause they said they can't do that.

There has been plenty of customers that might not be getting their money back due to this kinda behavior from Axis Bank and they might not follow through or report the issue.

I have escalated this issue because Axis bank only seem to drag the case or reject my application when I have followed everything in accordance with their request and as per regulations laid out by RBI for banks.

The issue with Axis Bank

- Lying to customer on several occasions
- failure at branch to process the paperwork on time (had processed the paper work almost after a month)
- false promise that the money will be refunded
- Wasting customers time
- Failure to assist in providing paper work at the branch
- forcing customers to visit branch when it was initially a failure to process paper work on time
- lack of responsibility and provide proper resolution
- avoiding calls when i tried calling axis bank branch employees
- no follow up from Axis bank on the incident

I have the call recordings for the above. Please address this issue.

I went to open my father in law account in anand branch (amuldairy road) but people r so lazy and they dont give good respond to all nri customer evan I like to open my account byself and also for my family so I am just asking information how to open my all family nri account but they just think for there commission and say u can sign this form and we can fill out all application later and I said I don't want to sign any paper just I want to get correct information then I think about to open all my family account.
Then I decide to open 1 nri account for my father in law and that all people say ok give all documents and sign it here I said ok done I give u all information and 1 photo tomorrow and they keep ask me u can sign here and later I can come to your house and pick-up all documents. but I decide to not to open my all family account with that kind people. my father in law application still there in bank 2 weeks and I call them but they keep telling me account is not open yet I was planing to deposit $500 ones they open my father in law account but they dont send any document in mumbai branch and they call me can u deposit some money first and we process your father in law account in 1 week then I said no first I want all account details then I am deposit money or dollars. now I am here in usa then I tell my best friend go to bank and ask them did account is open for my father in law but they still not open account. then I tell my friend just get all documents back and we don't want to open any account and I am going to complain that all people here is name
1) mausin 2) mayank 3) sanjay patel and 1 more guy he speak hindi I forgot his name. so I just advice that kind people I never go back to them and tell all my nri friend also what happen to axis bank... bad service @ amul dairy branch & fraud with people.

hello dear sir...!

i m using the credit card of axis bank some how i lost my credit card so from mobile banking i block n replace the credit card the new credit card was dispatch also bt they delivered in my office address as now my transfer from Ahmadabad to vadodara

so my branch in Ahmadabad was in s.g high way shantigram branch
now i try a lot to reach n call the branch but no single person is orther about this n there is 0 response from them.

as per your bank policy if my credit card is not delivered in my office addre as i was not there its him responsibility to delivered in my permanent address or call me and sent me in my vadodara address...!

account NO:- [protected]
account holder name :- Dipti Samani
mobile No:-+91 [protected]

before five month my credit card close after I pay already 95 thousand but now they are told to outsandint one lakh fourteen thousand I have financial problem to pay to outstanding my account lien my salary deducted with out any inform accout duduct money I have request to settle my card but they are saying settlement option not there evely month deduct my money my acccout any mss

Axis bank
Janakpuri D block
New delhi

Sir,
Many a times, we face a situation, when we do not get proper service from the bank. It not affects our facilities, but our work and financial task also is intervened .This is highly disappointing that I'm the member of Axis bank from more than last 15 years and still the services are not that much beneficial.
I have applied for RTGS from such a long time, called like several times but the services from your side are highly pathetic . I used to call and the only response I got was sir wait for 10 mins your request is being processed . I mean every time the same answere .. am I a fool that just because of your highly pathetic services that I am getting from your bank.. do you still think that I am now even going to continue with your bank
Just because of you I faced terrible loss in my business
I mean what should I do now are you going to be responsible for all my looses or you are going to fill them up
You made the RTGS process so late that all my payments that I need to make went late and at the end I turned up facing a huge loss
Many promises were made by your bank but I don't even think that now your bank was even worth than those 15 years
I almost have 5-6 accounts in this bank but now I am going to close all my accounts in this bank .
Your bank even cant serve your more that 15 year customer how can I even trust that your bank would serve good services to all the new accounts that I have in this bank .
Highly disappointing service from your side
Would never recommend you bank to anyone
I mean just because for your lazy services and your non professional work I faced a terrible loss literally a terrible loss . Just in few days going to close all my accounts from this bank . Thanks for these pathetic services

Kids toys. A/c no [protected]. Janak puri branch delhi
Address . [protected]

Thanks
Mr Bharat Kumar

Poor service of the bank may create several problems for the customers. Therefore, it is prime responsibility of the bank to provide all the services to its customer on the time

Re: Email from Axis support about For < Disputed Transactions> For < Debit
Cards, Credit Cards, Savings Account> For < Report a Dispute>
From: V.V.Durga Rao ([protected]@yahoo.co.in)
To: customer.service@axisbank.com
Date: Tuesday, 4 September, 2018, 12:32 pm IST
Dear Customer Support Team,
It has been more than 7 working days since the appended mail sent by you.
Could you please check and update me with the current status please.
Best Regards,
Venkata Durga Rao Valavala
+91-[protected]
On Monday, 27 August, 2018, 11:30:24 AM IST, wrote:
Dear Mr. Valavala,
Thank you for your email.
We have received your dispute form and relevant documents & we have initiated a request with
reference number 44285095. Our team will be getting in touch with you within 7 working days
and will keep you updated on the progress of your query at every stage.
In case you have any other queries you can visit us at www.axisbank.com/support or call us
(Call charges applicable as per your service provider) on 1860 419 5555 or 1860 500 5555.
Have you linked your Aadhaar number with your Bank Account? If not, please do so for
seamless banking. This is a mandatory requirement as per the directive from RBI. To know how
to link, Click Here
Best Regards,
Ravikumar C
Customer Support
Axis Bank
On 8/27/2018 10:03 AM, V.V.Durga Rao wrote:
Dear Maglin A,
Good Morning!
At the outset, I would like to correct your statement, that transaction was made for only Rs.44326.97, but not for Rs.46178.54 as stated
by you in your appended mail.
I would like to place on record the following few points.
1. I have got SMS and email stating that a transaction of INR 44, 326.97 was made with HP HOME/BUSINESS, RHODES. A copy of
email received from Axis is attached herewith along with Dispute Form for your ready reference.
2. When there was clear communication from Axis on the transaction of INR 44, 326.97, how could you state that merchant has claimed
excess. If HP HOME/BUSINESS claimed in excess, please let me have their claiming note to enable me proceed with Consumer Forum
against HP HOME/BUSINESS for the same.
3. If Axis erroneously or knowingly claimed excess, please reverse the excess amount immediately without any further communication
on the subject.
It was clearly evident that it is a mistake from AXIS Bank as I have got evidence by mail and SMS on the amount of particular
transaction.
Please find attached herewith Dispute Form, along with Email communication from Axis on the CORRECT amount of transaction.
Request you to kindly close this immediately, which is ONLY good for Axis Bank in terms of reliability.
Best Regards,
Venkata Durga Rao Valavala
+91-[protected]
On Saturday, 25 August, 2018, 3:22:59 PM IST, customer.service@axisbank.com wrote:
Dear Mr. Valavala,
Thank you for your email. I understand that you are enquiring about the transaction made on
19-jul-2018 for Rs.46178.54, done with HP HOME/BUSINESS, RHODES.
I have initiated the dispute investigation with reference no. "44285095". As per VISA /
MasterCard guidelines, when a dispute is raised it takes a maximum of 120 days for the entire
investigation to be completed.
It takes maximum 16 days for a transaction to be settled or claimed by the merchant. We will
monitor the transaction for 16 days as the amount may get refunded to your account. If the
same is not refunded, a temporary credit will be provided on your savings account. Please
note that you will not be able to use this temporary credit, till the investigation is completed.
In the meantime, please fill and email us the attached dispute form, so that we can share the
same with our team. Our team will get in touch with you in case any other documents are
required.
In case you have any other queries you can visit us at www.axisbank.com/support or call us
(Call charges applicable as per your service provider) on 1860 419 5555 or 1860 500 5555.
Have you linked your Aadhaar number with your Bank Account? If not, please do so for
seamless banking. This is a mandatory requirement as per the directive from RBI. To know
how to link, Click Here
Best Regards,
Maglin A
Customer Support
Axis Bank
On 8/24/2018 5:18 PM, V.V.Durga Rao
wrote:
Dear Customer Support,
Please note the details.
• Last 4 digits of the account number from which the transaction was processed. CC # 4764
(last four details)
• Date of the said transaction.: 19th July 2018
• Transaction amount : INR 44326.97/AUD 873.90
• Mode of transaction i.e. Internet Banking, Debit or Credit Card.: Credit Card
• Other Bank Debit / Card using Axis Bank payment gateway. - Not applicable
Regards,
Venkata Durga Rao Valavala
+91-[protected]
On Friday, 24 August, 2018, 5:08:05 PM IST, wrote:
Dear Mr. Valavala,
Thank you for your email. I understand you are enquiring about a particular transaction.
I request you share the following details so that we can resolve your query on priority.
• Last 4 digits of the account number from which the transaction was processed.
• Date of the said transaction.
• Transaction amount
• Mode of transaction i.e. Internet Banking, Debit or Credit Card.
• Other Bank Debit / Card using Axis Bank payment gateway.
I will be happy to take this forward once you have shared the above mentioned details..
In case you have any other queries you can visit us at www.axisbank.com/support or call us
(Call charges applicable as per your service provider) on 1860 419 5555 or 1860 500 5555.
Have you linked your Aadhaar number with your Bank Account? If not, please do so for
seamless banking. This is a mandatory requirement as per the directive from RBI. To know
how to link, Click Here
Best Regards,
C Vijaya Narasimhulu
Customer Support
Axis Bank
On 8/24/2018 4:59 PM, V.V.Durga Rao wrote:
> Product Name : Fraud & Dispute
>
> Sub Product Name : Disputed Transactions
>
> Issue Name : Debit Cards, Credit Cards, Savings Account
>
> Sub Issue Name : Report a Dispute
>
> Message : THIS EMAIL IS GENERATED FROM WWW.AXISBANK.COM/SUPPORT
>
> Have used the subject CC for online purchase from HP Home, value @ AUD 873.90 and
subsequently I have received an SMS stating that INR 44326.97 was spent for this
transaction. On receipt of CC statement, I was astonished to find a value of INR 46, 178.54
was debited to my account, which is not acceptable.
>
> Have also spent AUD 54.95 for online purchase from Mc Graw, for which I was INR
2, 932.98 was debited. What was the exchange rate applicable for this transaction.
>
> Awaiting your quick response please.
>
> Best Regards,
> Venkata Durga Rao Valavala
> +91-[protected]

Dear sir /Madam,
I opened my account with zero balance while working with a private company as a salary account. 2 days back[] I received a message that 375rs debited for consolidated charges. I don't know why it came. Since I'm struggling with my financial issues this type of debit from the bank is not at all acceptable for me and no more pre-information has given to me regarding this. Please consider my request and kindly refund. Reach me out at [protected].

Name: William Matthew
Account No: [protected]
Branch: Axis bank Velacherry Road, Chennai

I have savings account no [protected] with your white field branch bangalore and also a locker no 36 with this branch. White we took this locker in my daughter satarupa dutta & bijon kumar dutta ( operation can be made any of us). My daughter left bangalore and india and i also live at kolkata and i am senior citizen of 72years age. We like to surrender the above locker as we dont need it any more.In sept 2017 i went bangalore and emptyed the locker and nothing is left in the locker and wanted to surrender the locker.
Your branch not allowing me to surrender the locker and wanted to both of us has to be present while surrendering the locker. As i explained that my daughter is not staying in india and has not plan to visit india, i like to surrender the same locker with he signed letter and send the same with the key of locker to the branch and courier or to handover to any of your designated branch manager at kolkata as per wish.
I sent several letter and email to your white field branch but they dont reply any of my letters or mail, even i called over telephone several times, but they do not co-operate with me.
I request you to help me so that i do not have to bear to un- necessary locker charge every year and help me not to visit the bangalore at this age 72 years again and again.More over it is not possible for my daughter to visit bangalore as she left india.

This is regarding axis loan account LPR020900712603. I received a notification that the cheque against my loan account has bounced. But throughout the year my account had sufficient balance. I went to the local Chidambaram Axis bank branch to inquire. They redirected me to Cuddalore axis branch. From there I was again redirected to Pondicherry bank branch. When I reached the final destination, the officials said that the cheque has not bounced and its a technical issue at their end. Since then axis bank employees have been coming to my residence to collect the EMI amount & I have been paying them through cheque. Despite all these, I have got a notice to pay Rs.960 as bouncing & penal charges. As a customer who regularly clears the EMI, I'm deeply frustrated with the bank & the bugs in its system. If someone's to pay penalty, it should be axis bank since I have traveled to three locations to get this sorted but the bank still sends me a notice to pay penalty. Very irresponsible.
Mob:[protected]

Dear Sir
For my online purchase og medicines from 1 mg, i had made trasacton through Freecharge and i was informed on SMS that INR300 spenr on my card xxxx8378 on 08.04.2019at free charge.
Free charge is telling that trasaction failed
8 APR

Money Added
Order Id : AC8CXORD9MVAJAFD_A1893625035-[protected]_1 ₹300.00 FAILED
PAID USING
Wallet - ₹300
Bank/Card - ₹300
TRANSACTION ID:

AC8cXorD9MvajaFD_A1893625035-[protected]_1
TRANSACTED ON:

8th Apr 2019, Mon, 11:18 AM

can you pl confirm refund

ear Sir/ Mam
I have booked ticket on irctc through my Credit Card of rs 4788 on 20th may 2018 tra id [protected].
This transaction had been cancelled and refunded the amount received to my bank account after few days.
but after passing the whole year on 28-2-2019 without any intimate via mail or call they debited the same amount in my credit card i have called to the customer care many times but there is no satisfactory response from them.
i have attached all the valid proof of my transaction.
Kindly look into the matter on high priority and revert asap
thanking you,
Nidhi Gupta
Mob no [protected]

The worst service ever. I asked for my loan account statement last month on email and i have still not received it. Everytime you want to load your forex card with money from education loan account, they will say the system is down. I am tired of all of these. They will not respond to you and will delay the process.
I want to escalate this scenario and I want action to be taken on this.

Respected sir/madam,

Applicant name: naveen raghu. R

Last two years back l got crop loan from axis bank pattukkottai branch, last year 15/11/2018 due to gaja cyclone affected my all property (land and home), in my all property will insured when I take crop loan from axis bank, every year 4 times take money for renew the crop insurance policy and charge extra fees from my loan account, for past 120 days I visited my near axis bank to claim my insurance amount they are not responding, nearly 4 month gone, I can't get any information from the bank, kindly request to consider application and take action to get my insurance amount as soon as possible..

Thanking you,
Naveen raghu. R
Pattukkottai
Thanjavuj
[protected]@yahoo.co.in

Hi,
I requested Axis bank Teppakulam branch in Madurai to open a tax saver FD on beginning of Jan 2019 with option to payout interest on monthly or quarterly basis. But they have technical issue (Software bug in the system) and FD was opened wrongly with the option for payout on maturity which is not what I want.

The branch said that they will sort this issue and change back to the scheme that I asked for, in a week or so. Now it about 2 months and no progress on the change.

After repeated followups, there is no proper answer from branch and from Axis bank support which is very annoying. They dont handle customers with proper response. Also they dont give any timeline of when this problem will solved. So we need to assume it may take years. Its now more than 2 months and there is no solution. I loose my interest amount. When I requested to close the FD account, they say there is not option to close. So my money has been locked by them.

Thanks
Dinakaran R

My name is jasbir kaur my account number is [protected] opened an account in axis bank at putlighar ;amritsar;punjab. On which was open more than 20 days from now. The official kit is not reached to me still I am waiting. Due to bad bank service and they are doing theirs own minds squashing where is superficial of bloody banking of axis bank and the staff even don't know where is my atm and kit being wandering for supposed to be untill it will be hacked by someone. How careless staff they even font know.

I did an ATM transaction on 17/07/2018 early in the morning amounting to Rs.9000 however the amount is debited from the account however the ATM went "Temporarily Out of Service" and no money came out. I immediately called the bank number however I was told to call after 9 AM. I called after 9 AM and lodged the complaint however after investigation I received a message that it cannot be refunded as back says the transactions were successful. If this is the case please look at the CCTV and confirm that the amount never came out. Bank Name - Bank of Maharashtra, Paud Road ATM. Next to RD's Salon.
I submitted this complaint to service@axisbank.com and received a mail that it will be answered in next 7 days. Till date I have not received any mail or there is no communication. After 7 days I tried contacting them however the email mentioned above stands void.
Cust ID - [protected]

Please let me help to get this amount asap back in my account.

RRN: PSM370387191981
Amount Refunded : INR 10990
the above details are pertaining to amout refunded by air india due to cancelation flight but so far not cradited to my card account
last four digits of axis card 4701
axis bank Id [protected]. I have called to tolee free number they advaised me to see three more days I have waited for a month but issue not resolved so far. please look into it and do needful

Sir,

It is more then 02 years passed our society account no... Was seised due to un-complete kyc, accordingly we have submitted all relevant documents to the authorised representative of the bank. But as informed by he bank authority the documents given by us were not accepted by the their mumbai head office. Derabassi bank authority again collected documents from us and we always follow the instruction of bank representative and submit the desired documents but the derabassi branch unable to resolve the issue.

After completion of one year deabassi branch manger inform us that there was technical problem and we have to open an current account in the name of the society. Now again process start to complete the formalities of opening a current account. But now almost after one year when the problem was not resolved, now we again asked to complete the kyc and today again a set of new kyc documents are handed over to us to complete the kyc formalities.

We are a registered co-operative society named the sml employees thrift and credit society, saidpura of employees of m/s nectar lifesciences ltd. Saidpura, employees funds of more then rs.57 lacs are lying worthless in axis bank from last more then 02 yeras. The bank authority unable to resolve our issue and never ever they made any concordance with us on this issue.

Now we request you to close our account and release the demand draft in favor of the sml employees thrift and credit society, saidpura alongwith rate of interest applicable for fixed deposit as applicable with your bank

Saving account number: [protected]
Postal address: the sml employees thrift and credit society, saidpura c/o m/s nectar lifesciences ltd., village - saidpura, tehsil - derabassi, sas nagar, mohali-140507 (pb.)
Thanks,

Dear sir /Madam,
I'm started my account with zero balance while working with private company as salary account. Just now I received message that 827rs debited for consolidated charges and 149rs for GST. I don't know why it came. Since I'm struggling with my financial issues this type of debit not at all acceptable for me and no more pre information has given to me regarding this. Please consider my request and kindly refund since i have pay my loan amount with this.-Vasanth,
Mob. No.[protected]