Banggood
Reviews and Complaints

Banggood customer service has very bad behaviour and service. I bought an expensive phone and it costed me almost $300. When it arrived it was damaged and not usable at all. I contacted Banggood customer service and sent them pictures demonstrating these damages. I asked for a replacement or for total refund. They refused and offered a partial refund (50%). I said that paid $300 and I want a working phone! I also discovered that my negative review on their website was deleted! I made a little research and found out that this company can't be trusted. So I contacted them again and said that I'll accept their offer, but they told that it was already too late. Very disappointed.

Please, don't purchase anything from Banggood. Few months ago I made an order and bought something from this company. Things I ordered had some problems and they were defective. So I contacted Banggood customer service immediately and explained what happened. But they refused to give any refunds or take back any returns. I checked their website again and could not find any bad reviews. I tried to post a bad review, but they deleted it. The only way to leave a bad review is to give it 5 stars and then write it. This company is impolite and disrespectful towards its customers.

Customer service is completely useless! I made and order and put the correct shipping address. Later I received an order confirmation email. I checked it very carefully and it was all correct. Few days later, I received the shipping confirmation and the address was wrong. I contacted customer service immediately, but received a response three days later! Their agent told that they didn't had time to read my message and there is nothing they can do, because my order was already shipped. Explanation of what happened was described multiple times and they insist on checking and asking me for screenshots, which I also sent them multiple times. I haven't received anything yet! And Banggood does nothing to help!

I've bought a RC controlled Airplane that came with an faulty servo motor. After a long email exchange where I've sent a video showing the problem with the airplane, they agreed to send me a replacement part. After some time the part arrive, but it was the wrong one... Now they clame that it was a bad interpretation on my side and do not assume the error. They don't want to send the correct part. The customer service was really poor and revealed bad faith

Ordered - Paid - Received Solar Camera - Product did not work right out of box and showed signs of wear - sent several e-mails along with pictures as they had requested - see their e-mail below: Thanks for your email. Sorry for causing your inconvenience. For the item [SKU215338]Wanscam HW0029 Built-in Battery P2P Wifi 720P Solar Power Security IP Camera[ Adaptor;220V EU Plug] in your order 9325476, could you please take a short video to show the problem and send us a picture of the shipping label as attachments? We'll solve it as soon as possible. Have notified them of intent to file complaint with states attorney office - I will not order from them again and will broadcast this issue to as many people as I can.

I have ordered a number of articles from Banngood China. Most were OK, cosidering the low price. Just normal China quality. When I had a problem it was usually dealt with adequately by their customer service.
But now this is not the case: I bought a quadrocopter, waited for 6 weeks because it was "out of stock". When I got it, I could use it for about 8 minutes, then one of the motors blocked, seems to have had a meltdown. I contacted customer service immedieately, with pictures an videos, but they refuse to give me the refund or replacement they describe as "3-day-warranty" on their website. I have to try and get my refund through Paupal conflict now.
In addition, it has turned out that another function of the copter, the gimbal that carries the camera, is also not working as described in the product description. They have no solution for this at all, just give me stupid words.
So, overall: Beware of this shop. The experience can be a nightmare.

Out of my last 4 orders, all had at least one problem. Missing stuff, no instructions, damaged items, packages not arriving at all.
Unfortunately, I placed all the orders a few days apart since I know in the past this company was OK. Well, things went bad. I am still waiting on on order from mid-september. Other problems is I ordered universal remotes that do not work. Instructions were not sent and Banggood will not send them. I have emailed them over a dozen times. They ask for pictures, then a video, then want the order number again, then the product SKU number again, they just keeping asking for stuff til you give up.

I am still getting run around on a missing order. They have me drive to the PO, ask my delivery person, ask for order number a few dozen times, it is just a way to stall until you give up.

If you order from them, make sure it is small and do not order a second time until your first order arrives and is complete and works. I am finished with them, ripoff!

Customer service has stalling down to a science. they will ask for order number, then SKU, then ask for a picture of broken product, then ask for a video of product, then they start over and ask for Order number again, then SKU number again, until you give up. If you play the game and send them everything over and over, they just stop replying. BEWARE!

This company continually rips off people. I've waited 21 days for 1 tablet and 1 keyboard case. They claim shipping is 7-15 days which a complete lie. The customer service are either robots are just plain incompetent. The answer to everything is please wait because we are lairs and just want your money I am claiming a charge-back and getting my money back. I DO NOT WANT THEIR PRODUCT THAT WILL NEVER ARRIVE.

I had a Hi-8 phone but the power/phones connector broke so I sent it back. Well over a year ago, but they didn't repair or replace it ;-(