Banggood
Reviews and Complaints

I have bought from Banggood before and all went well.

So I went online recently and bought a few items. All items were in one shopping cart.

On check-out, to the total amount was shown as well as the total shipping amount.

I paid for the order with my credit card. As such myself and Banggood entered into a legal selling/buying contract.

Banggood then split my order into three different orders. I presume this is because they are buying from three different areas - but as the buyer this does not concern me.

I then get notification from Banggood that I need to pay an extra USD30 on the one order due to the reason that the parcell is going to a remote address!

What? Remote address? What about the other orders? Are they not all coming to me at the same address?

I refuse to pay the additional USD30. In SA we need to multiply that amount by x14.3 so you can understand that this additional cost is hefty and makes the items much more expensive than a similar product being sold locally.

So the option they gave me, as the customer, was to pay the extra USD30 or cancel the order. The order was cancelled, although I have asked to cancel the complete order which they conveniently "cannot do" as the parcels are already shipped. Yet this order was also said via email as shipped.

I am also a businessman. When I give the client a price I see it as binding and I honor my commitment even if it means that it is a loss to me.

It would seems as if there if no integrity with this company. I will refrain from buying from them ever again and have just unsubscribe from the mailing list.

John Steyn

good day
I bought a mini camera from you, but pairing doesn't work. I hereby request a refund to the account. I tried to run the camera on a PC, but nothing works.

1920*1080P HD DV Mini Recorder FPV Camera FOV 140 Degree Built-in Battery Support 32G Micro SD Card
thank you, Černý

Shipping problem wrong information /delay
I ordered from the Czech Republic warehouse in Europe.

Shipped on 15/3/21 no update from 18/3/21

When I contact them I received this email below... from then I have no information I do not know where my package is and when I am going to receive it!

"Dear Customer,
Thank you for your e-mail.

Customer, we are very happy to solve your problem for you. We asked our professional logistics team based on your feedback, and got their reply: your order was suspended according to the feedback from the channel. The original channel of the ticket cannot be issued and needs to be replaced. Sent from Czech DHL, our channel dealer is still verifying for you, please wait patiently

If you have any questions, please don't hesitate contact me, we can answer your questions any time.
We apologize for any inconvenience caused and appreciate your understanding.

Best regards,
Customer service"

Dear Sirs,

On May 18, 2020, I ordered a pressure release valve from Banggood.
Below is the order details:

Order No. [protected]
Tracking No. YTZDH0052100589YQ
Last message on tracking page : "July 9 2020 21:42 Waiting for custom clearance in India"

Today is 12th March 2021. It has been about 10 months since I ordered this item based on
the information given above. Twice I texted them about this matter. But so far I have not
received any kind of information from 'Banggood' yet. From the attached invoice, it is clear that
I paid in two items, insurance and tariff insurance. Ten months is a very long time to wait for an item.

So I want 'Banggood' to intervene positively in this issue of mine.
I hope I get the item I ordered, soon or get a refund.

Regards,
KunhiMohammed Ealachola.

Attachments:
01- Copy of invoice
02- Copy of tracking page.

The hot air side suddenly stop working although it is switched on. Used it once and when switched on again only a flash then dead.
I rather buy something better than this one than work about thirty seconds.
Advise please. In electronics for 24 years. Regards

Christo

The Metric Gauge Measuring Tool Dial Caliper 0-150mm/0.02inches is faulty in that the linear scale is not at zero when the caliper is closed shut. The linear scale is out by 0.5mm so when the caliper is closed it reads 0.5mm. Although the dial can be adjusted for zero the linear scale has no adjustment. I would like you to replace the caliper and I will return the faulty one if you request. Thanks. Roger

I regret to inform you that's the following.
I have paid Rs.229.72 & Rs 540.34 for two item. On 16th March, 2020.
9 months passed. Your goods not received till date.
[protected] mini digital volt meter ammeter dc 100 v 10 amps
2) Order no.82104378 /0-30 volt 2 ma-3amps adjustable dc regulated Power supply module.
Deliver it.
Ramakrishnan.

I ordered a AUN M18UP projector in Bangood.com from Qatar on 06-10-2020. it was around QR.985.78 (Approx 20015.80 INR). But on 14/10/2020 I received the faulty item (Screen is flickering) and not the same Version as mentioned (mentioned Android 8 but got Android 6.0) also YouTube not working. I message customer support but there is no reply yet. My order number: [protected].

Was putting my plane together and noticed the tail of the plane is cracked, I have been trying to get in contact with someone but they will not reply

I had ordered a product from banggood.com on june 8th and they promised me that my product ill be delivered within 2 months, since then 3 months have passed and there is no sign of my package. I was helpless and instructed the customer care executive to process my refund, after initiating the refund I was told that it would take 5-7 buisness days, but still I have not received my refund. It has been 3 months and neither I got my product nor my money back. The customer care keeps on making false promises that I will get the refund after 2 days, and then they again keep on dodging me.. Please help...!
I would be grateful

Purchased a 3d printer with upgraded mainboard and glassbed.
Glassbed received, mainboard was claimed by Banggood CS that is already installed in the printer. "Where is my old mainboad?" this is my question?
Goods received on end May 2020 without maindboard, correspond with Banggood CS, and they request (first) photo, then (2nd) video.
After few exchange of mails, Banggood CS claimed waiting for supplier to respond. Complaint written in their website, and email, replied from Banggood "will get back in 5 workings", after 8 days, i wrote again, and promised from Banggood that will reply within 3 workings.
After many 5 or 3 working days, the case seems to die of nature cause.
First and last experience to use Banggood online shopping. Worst of the worst I ever come across. CS can promise after promise for respond. Just imagine your purchase didn't deliver to you? you will be at their mercy.
I take these opportunity to highlight to those did not try Banggood before, do keep a look out for other choice which will not have to the same encounter as me.
There are many choices of online shopping, DO NOT USE Banggood, at your own risk. I used few online shopping which did not have such bad experience.
Thanks for all your listening ears
(Attached 2 eg. of email)

"Free Shipping" is offered but Banggood still charged.
Despite the ad still showing "Free Shipping" Banggood maintain this does not apply to multiple item purchases - in fact they fought Tooth-n-Nail to deny responsibility. Each action was met with even bigger lies and excuses.
After 45 years in business I have not ever known such unconscionable deception as excuse for their action in charging shipping. Frankly, Banggood will try anything to maximise their profit - no lie too big!

My father orderd a tinyhawk ii on the first of july this year
for my birthday
it was supposed to come in on the 20th but they said its out of stock and they are restocking on the 30th but their site says its back in stock and my father emailed saying can you send it now but they said its restocking on the 30th of july.
its almost been a month now and they arent providing any information and not sending it

Stuborn heard headed were the ccp only no? I thought that but they claim to not be with ccp but after this whole pandamic [censored] the customer service changed and all bad I dont know but it isnt good is all I know. They sent return label to me for fd up drone not working I paid 4 bills for plus 1 more bill return fee they said will reimburse me so they day came I saw delivered I asked and they confirmed it so a while past no refund still I got =/.. So I ask them and they [censored]in saying "ohh we dont have it"! Wtf got me [censored]ed up! I have all proof and emails saved and showing them but the pride or I dont know wtf stubbornness they wont admit it and refund they rather die it seems for real n I aint gona have it iza wrap. Im puting them pn blast have imternation and lawyer as long as they doing buisness wirh u. S have certain rules and even their ownv polices they breaking.. Imagine all proof 100% right front of u an u say no lmaoo mofos think they smart getting on my last [censored]ing nerrves! I sent them the postal service tracking detials the one that step by step tells the destination but didnt copy the actual tracking # with the email mofos have the nerve to leave response saying "whats tracking #?" dfumb mofo with the tracking # u will get the info I jusr sent u! ^ excuse after another [censored] that im not to be [censored]ed with $ aint [censored] ill fly to china if nessessery this is personal! Get a list of victims like myself collected sosooo manyyy signatures and cases this is gonna go viral everyone should get theyre rights w, e refundds and everything back by law ima see to it.. Get at me if u like too dont b a stranger.. Im andy ;) [protected]@yahoo.com... Ima bang them goood real goood!

the drone never flew would not connect to satellites also the controller would not communicate with the drone. nothing. I contacted customer service for some resolution and they requested pictures and videos of the problem plus pictures of the packaging labels I guess the PO number wasn't enough. I sent them pictures and vid clips and they continually responded with the exact same instructions over and over. I gave up after about five tries. Not to mention I had to wait over a month for the product to arrive from China. I'm losing good money of this ordeal. I recommend to anyone thinking about making a purchase from this company to NOT DO IT. Find a local or more reputable company to do business with This company (Banggood) should be investigated and banded from operating. They WILL Bang you good.

On 03/30/2020 I purchased items from Banggood.com and paid the $28.20 US. up front.
They with drew the money from account immediately and here we are almost 2 and a half months later and I have not received my items because Banggood.com have not delivered it. The order number for the purchase is #[protected] I checked on the tracking and that number is # LY078238288CN
When you sell me something on the internet you have a responsible, indeed a contract to deliver that item to me in a timely manner and 11 weeks does not meet the definition of timely.
I want my purchase delivered or my money reimburse forthwith.
My name is Ainsley Martin
8100 s.w. 24th street apt 110 North Lauderdale, FL. 33068
Phone [protected]
email [protected]@hotmail.com
I await a response
Sincerely A.M.

order [protected]; 2020-03-12; sent 2020-03-17; expected delivery date 2020-05-04

order [protected]; 2020-03-14; sent 2020-03-24; sent 2020-05-02; not received to day [protected]

order [protected]; 2020-03-12; sent 2020-03-21; sent 2020-05-02; not received to day [protected]

order [protected]; 2020-03-13; sent 2020-03-22; sent [protected]; not received to day [protected]

order [protected]; 2020-05-06; shipped 2020-05-07; expected delivery 2020-05-16; not received to day [protected]

I am VIP consumer of them! They do not give ANY real info about the above orders. Wait until 90 days max delivery time and be happy? Shame on You, Banggood!

Ordered a pile of items more than a month ago (4/10/20) from Banggood.com and after repeated attempts at contact, I receive the same nonsense message from their customer service every day!

"Sorry we took your money and didn't ship what you ordered. Can you wait another 2-3 months for us to get that shipped?"

I asked for a refund, as I found the exact same parts I needed elsewhere. I ordered a few other parts from my secondary provider, and lo-and-behold they arrived! It's funny how things show up where they're shipped to when they're actually shipped!

Unfortunately, the order I placed on 23 April from banggood.com, which I got infected for the first and last time, was shipped on 26 April. The cargo from the city of Shenzen reached Hongkong city, 30 km away, in 13 days. I expect an airplane to remain since 9 May, 9 days have passed and continue to pass.in total, they have been able to make 30 km progress for 22 days. I correspond with customer service every day. They pursue a policy of distraction only and only. Friends say they will be delivered to your home in 10-18 business days, it is completely false. Please do not believe, we are on fire, do not burn. Even the products coming to customs have been waiting for 3 weeks. Unfortunately my cargo could not even come to my country, hongkong has been waiting for 22 days. Obviously, is there really cargo or not? I made a mistake and gave luck, I made 3500 TL shopping. I get angry with myself every day for this. Pay attention to the answers from the customer service. Maybe 30 messages have come to me. Is there so many people working in only one department. No unit of 30 messages corresponds to the same person :) They work completely with a logic of fraud. Please do not shop, do not make your spouse friend. They have a ready answer and whatever complaint you write, they return with the same answer. They want a refund, they say wait 70 working days. Well, it was coming in 10-18 business days :) If they told us, we did not send the product we put on the money, or we pretended we sent it, wait, we have no place to apply. They are doing cargo business with a company that does not do a terrible job as Alljoy, I do not reach that company neither mail nor WhatsApp or phone can never reach the national international internet channel that I did not complain about, but they are just kidding there is no answer. Please don't be fooled. Do not give a chance, you will regret it. Shop from abroad, at least if there is a problem, there is a court. There is a consumer arbitration committee. They took the money. Shame what should I say.

For a few years I am buying things through the internet like most people.
I tried Aliexpress, Amazon and eBay, I found eBay for me the best choice absolutely user friendly and nearly zero disapointment. Unfortantly I encountered Banggood which was bad experience from the first beginning but I decided to give them a chance, what a big mistake!
On eBay I felt that someone listen and care, I evevn received a few refund to my surprise, A positive feedback is the most important issue.
Banggood on the other hand gave me the feeling they realy don`t care. Last purchas was the last straw, I bought an item that cost only 30 $ and was willing to pay another 28 $ for prompt delivery (what a mistake!) they promised it will arrive between 8 to 12 business days but was only sent after 11 days and now almost a month later I have been asked to pay another 60$ by DHL EXPRESS for some kind of tax!?
Regarding DHL I can only say to S - Y - S (save your soul) and keep away! (Also not the first bad experience)
My advice to you all friends is to keep away from Banggood company and from the delivery company DHL.
Sincerely Yours
Ami ALMOG