Banggood
Reviews and Complaints

I bought a drone at a cost close to 365 Euros from them and 2 weeks later it arrived with the US cables which do not work in EU (which makes you wonder what logic do they use when they are making their shipments to an EU country!) When I managed to get some adapters from a friend in order to be able to test the product, it was only to find out that it didn't work. I contacted their customer service, and after a lot of mails back and forth and sending them videos that are live in YouTube they asked me to return the product at my own cost. However, when I checked their Product Warranty policy that they have published on their website: http://www.banggood.com/Toy-and-Hobbies-Return-Policy_hi591 they clearly say that for products defective on arrival: "We will be in charge of all of the return shipping fees" so, either their Customer Service lied to me in order to get more money from me or their warranty policy is a cheat. I confronted them and told them I would not pay for the return shipment. Instead, I referred them to their own warranty policy and sent them an estimation of the return shipping cost so they would know in advance how much it would cost them (I wanted to give them the transparency they did not offer to me) They then refused to pay. Instead they "generously" offered me a 50% refund. Now, why would any reliable, legitimate business make me pay 180 Euros (almost 200 dollars!) for something that does not work!. It is useless, so all I can do is throw the whole thing to the garbage. Why does their warranty policy publicly talk about full refund when they do not do such thing? Why would they ask a customer to pay for returns while advertising they pay for them fully? Only real trustworthy companies follow through their promises. Banggood is not one of them. If you do not want to be cheated out of your money DO NOT SHOP THERE. They are not trust worthy and do not comply with what they advertise. Instead, THEY WILL TRY TO CHEAT YOU.

Produce arrived with defective software. I have received numerous e-mails at my e-mail address stating that they cannot reach me by e-mail. Also multiple requests to send photo or video. Awfully hard to take a photo of software. Tried their chat line. Same results. It would have been so simple to just replace the software. As I checked other complaints on Banggood, I see that my problems are characteristic of their dealings with their customers. I would highly recommend that people avoid doing business with this company.

Everything about this experience was bad. Order took quite a while to reach me. Wireless water pump didn't work like it said it would, so I contacted the company. After having to make them a stupid video demo of the item not working (which they couldn't open and then wanted me to post it on youtube) they tell me that I need an additional item to allow the pump to work. Something about having a different voltage in the U.S. Nowhere in the ad was this stated. The voltage of the item was stated, but nothing about needing another product if you were ordering from the U.S. They declined my request for a refund. Total waste of time and money.

I've ordered some things from Banggood and they took my money very quickly. Later I received a message from them stating there were some problems with my bank and told that my credit card company declined payment. Banggood told me that my order was cancelled and a refund will be issued in two weeks. Three weeks already passed and still no money. When I contact their support they keep saying "two weeks". Better stay away from this place! There are so many bad reviews about them!

I have purchased several things from www.banggood.com and paid over $100. They said that shipping usually takes two weeks. I made my order a month ago and still nothing! I don't know why but I cannot log into my account so I cannot even check where my package is! I contacted their customer service but received only computer generated response. I'm so disappointed! This place is truly a scam, save your hard earned money and shop elsewhere.

I've ordered a jacket from Banggood and when it finally arrived it was too small. I contacted their customer service and sent them some photos. But then they asked me to make a video. I told them that was ridiculous and no reputable company does that! They said no video no refund. I did as they said and then I was told that I have to pay the return postage which was nearly as much as the cost of the jacket. I am having a nightmare getting any sense out of their customer services. Save your money and avoid this horrible place!

I ordered several items from this website about a month ago and received nothing yet. Their website shows that my order was shipped three weeks ago. When I contacted Banggood customer support I heard nothing back. I'm starting to believe this site is a scam, because no one ever replied to my emails and I cannot get any information of when my order will arrive. I'm very disappointed and never will I order anything from this place!

I purchased a pair of shoes from Banggood. When I finally receiving them I was extremely disappointed because the size was absolutely incorrect. They were at least 2 sizes too small and very narrow. And also they smelled horribly! I immediately contacted customer service, and took some pictures to prove that I was not lying. Received an email written in broken English and it made absolutely no sense. They said that I have to pay to send them back and then I would be refunded. But they have not given any return address yet. I will never order anything from these people again!

I ordered one item in late January. According to the Banggood my order was shipped the next day and I was supposed to receive it in 7-14 business days. It is now March 1st and I received nothing yet. Wanted to get some information about my order so I contacted their customer service via email which was provided on their website. But the message I sent come back to me. Email address was invalid and I have no idea how to contact them. I'm very disappointed.

I purchased a lovely jacket from Banggood website. I was very excited about my purchase and could not wait for it to arrive. When it was delivered I felt disgusted with the quality of the jacket. It came wrinkled and full of creases, because it was put in a small tightly wrapped package. The fabric was thin and item I received looked nothing like pictures on their website. I tried to contact customer service to get a refund, but no one ever answered. I am very disappointed.

I have purchased several items from Banggood and when my order finally arrived I was extremely disappointed because most of the things I ordered arrived broken. Not to mention that shipping took forever! I have contacted customer service and the rep I spoke to was absolutely unprofessional! I explained the situation, provided some pictures and they refused to give me a refund or a replacement. I spent days fighting for my money, but I guess I wasn't lucky enough. So now I'm out of money. I'll never order anything from the again!

I ordered a beautiful coat from this website in early December. I was so excited about my purchase and could not wait for it to arrive. Their website stated that shipping usually takes 7-10 business days. Month later I received nothing, so I contacted PayPal and opened a dispute. Only then they finally shipped it. When I received the coat it was very small and did not fit. I contacted their customer service, sent pictures, but received no answer yet. This company is a fraud. Avoid Banggood!

I made an order and bought lovely boots from Banggood website. When I received them there was two left boots and no right. Unfortunately I don't have two left feet. I tried to contact their customer service many times, sent them messages and even tried to call, but received no response. I contacted PayPal and opened a dispute. I'm so disappointed. I wish I had read the reviews about Banggood before ordering. I hope I'll get my money back.

I purchased a product from Banggood website and paid via PayPal. Only later, when I finally received the order, I found out that they sent me a completely different model. I contacted customer service and was told that item I ordered was out of stock, so they decided to send me something similar. What a joke! I said that I want my money back and they told that returns are possible, but return shipping will be at my expense. And they are located in China! So it actually makes no sense, because that will cost quite a lot. So now I am stuck with worthless product and out of money. These people are thieves, I really hate Banggood! I'll never order anything from them again!

I am still attempting to deal with company with no success. I contacted Banggood support team many times now and their replies mean no sense. In some cases I received computer generated responses written in Chinglish. I guess it is done on purpose to make customers believe a real person wrote them. In my case I purchased three products from back in November. It is now February and still nothing. I did receive a payment confirmation email, but never got a tracking number. Their support is ridiculous, they don't know nothing and cannot provide any help. I asked for a refund, but they ignored me. These people just stole my money. Avoid Banggood at all costs!

I am still attempting to deal with company with no success. I ordered some items and those were split into several shipments. I received only one item, but it looked nothing like the pictures on their website. The other two items were never delivered. So I contacted Banggood customer service but it was just a waste of time. Their replies were just computer generated responses written in bad English, so I could not understand a thing. Their main strategy seems to be to wear the customer down so they go away rather than to attempt to solve a problem. I contacted them and asked for help, but since they are doing nothing it is now my problem. Not to mention that I never even received a tracking number! Horrible company! Don't order anything from Banggood, better save your money and time.

I ordered some items from Banggood and paid over $100. When I received the package and opened it I saw completely wrong items not what I've ordered. They have sent me completely different things which were totally useless for me. So I contacted Banggood customer support and complained about it. I also sent them photos and asked for a refund.They have refused to return my money and even did not explain the reason. These thieves basically steal money from people. Their customer support completely useless and unprofessional. You can't even leave a negative feedback because they will not publish it. Don't deal with Banggood and save your money from these thieves!

I purchased two batteries from Banggood. When I received I was very disappointed since the batteries were damaged and did not work. Also they were smaller than my original batteries. I contacted customer service and was told to send pictures. I did as they said and they offered me a refund. But that was too good to be true. Several days later I received a message from them stating that they had refunded my money. Yes, they actually did, but they only refunded one battery. I contacted them and asked why they refunded only one batterie, but received no answer. Well, that's better than nothing, but I'm still very disappointed. I'll never order anything from Banggood again!

I had a horrible experience with Banggood. I made a simple order and purchased only one hat from them. I made an order and received my tracking number. It was almost a month ago and their tracking systems still says that my order is in China. If I'll not receive anything in few weeks, I will contact Paypal and will open a fraud investigation against this company. I give them 14 days to resolve the problem, otherwise they'll pay for it. And I'm not joking. If they actually care they will respond. But I doubt that these thieves care about anything except money. Their customer service is disgusting and they refused to fix this situation. These people are real criminals!