Bank of America
Reviews and Complaints

They closed my account and let some thing run through the account and then they let it bounce all the way up to 900 and what said Thousand dollars when they sent me the paperwork but what they did on the check cashing system was they said $35 of it was a fraudulent check so I called and I paid that and they say I owe $924 but on the cash checking System it says I owe $963 they said they won't update anything until I pay off the $924 so basically they're strong arm robbing me because they bounce to my account for no reason and then they allowed to put it on the check cashing system but it was supposed to be for $1000 they took $35 of it said it was a fraudulent check and then they said I owe $963 but they're telling me I paid the are the $35 part and they say 924 but what they're doing is saying on the check cashing system to make it look worse that I owe $963 cause and they're still saying I owe the $35 but I already paid it off Down in the bottom is the proof of the $35 I paid them

ive file total of 5 claims these came after hospital stay i was in the hospital from september 1,2020 i was shot in the head from domestic violence released 12/27/2020 i've turned all supporting documents raging police , postoal police ispector emergcyroom admssion and dicharge . prior to this happening i contacted bank of america notified them i was a part of equifax capital one amazon data breach i was told my personal medical finchaile information was breached shared bank . claimed still was diend ever claim i sent with supporting documents has been denied no provisional no nothing i have spoken with numerous managers who has filed on an disagreeing with theses decision my behalf complaint and file complaint they totally dis a agree agree the decision there handing down i have over 45 complaint over half management has spoken in behalf stated this is right one manger was phone call with myself fast she could open recon they close . she immediately state there reading the documents ill claim been past 90day1 year old some our 2 years i was informed by magement 08/15/22 that i sent more than enough evidence then ask for i have enough supporting documents a favorable outcome ver 60 documents still receiving dienal not one has approved no matter doctors police report means nothing agin i notified claim regard claim july 10 the out fraud 2021 why is it still pending i have sent every document you think think of still dienail. this has left destitute i worked for my money only to get hospital to nothing still bank new situation done to hlep even with even with a bullet hole in head and catching covid they careless still dienal

Someone tried to scam my boa account and deposited a bogus check into my checking I had nothing to do with this the bank threw away 14years of my business with them and because I have direct deposit thei refuse to give me my pension check that I live on now lm drowning with disconnect from my bills they keep holding my money stating that they will make out a cashier's check yet they are treating me like I did something wrong and also the scammers had all of my personal information why want they release my pension check it has been over ten days and I need to buy my medication and I am a senior citizen. What if I did from not taking my pills

I

Found out my BoA account was permanently closed without notice because they accused me of attempting to deposit a counterfeit check ~$65k. That check was part of a life insurance reimbursement from one of the largest insurance companies in the nation! How is this even possible! No one even cared to help me out or look into it! I called the insurance company to see what happened and they told me that it’s common practice for banks to call for validation of the check and they note it in the claim each time. They have no record of BoA calling to validate the check. In fact, the $65k was debited from the insurance companies account the day after I cashed it! Not only was appropriate help not offered, especially after such a traumatic situation of the sudden passing of my father, but to find out that BoA did not do their due diligence to validate the check and that I’m indefinitely barred from banking at BoA was horrifying. I had another check as part of the payout of the same insurance company for $35k that I deposited at Chase Bank without any problems. To top it off, instead of calling me back with a resolution, they require me to call them to check the status in 3-5 business days! How absurd!

DO NOT DO BUSINESS WITH BANK OF AMERICA! ATROCIOUS CUSTOMER SERVICE!

Both my checking and Savings have been closed and no reason given. No I sit here with BoA holding my money hostage and I have bills to pay and groceries to buy and school supplies to get. I don't know when I will get my money back and no one at any call center I have called can tell me why or when I will get my money. I have been a loyal banking person for 30 years. Then with out notice my wifes card was declined with a basket full of groceries. That was how we found out. After 30 years you would think it would be a better ending.

David Smith

[protected]@sbcglobal.net

7/26/2022 My online banking is not working right. I have been on the phone with BofA for hours with business and personal account departments. They forward my calls to different departments, each time putting me on hold, getting verified each time, etc., and now only to be told there is nothing they can do. So I don't pay my bills? That's it? No IT department to assist me? This is so frustrating, infuriating and literally sickening! My left side of the face and arm are twitching from anger and helplessness!

today 07/25/2022 at 10:15 am i was making a deposit in the ATM locate at presidential circle 3801 Hollywood Blvd. Hollywood Fl 33021 there is a bank of America branch. 2 people was almost over me when i was key in my pin and start my deposit, i ask very polite please respect my privacy and personal space, the guy start to complain that he can stand where he wants, what was my surprise he was a bank of America employee RAUL, who was with a client to show her how the ATM works, showing her all my transaction! can you believed that, he was very disrespected and continued back and for with me and never move from his place. After i finished i went inside to speak with a manager, for my surprise the desk employee was repited laud a client account number in front of everyone, I just left, I'm really in shocked with this particular place

Bank of America

My family friend said she could help me with my taxes. I’ve never had my taxes done ever. So I said OK. Three weeks four weeks go by I’m getting nervous I called Bank of America. Gave them my information. They told me they mailed two cards out in July 2020. One went to Yuma Arizona and the other one which La Mesa California. The family friend lives in La Mesa California. Both girls received a debit cards. The first amount was $5058.14 and the second amount was $13,131.09. B of A said they do a 45 day investigation I received a letter January 15, 2020 there is another payment for $20,971.14. After the amount that I saw they can concluded can you write in the review above the reference the count in case you have filed numerous prepaid car claims. Based on the information you provided to us at that time we are unable to credit your account and I’ll consider this dispute transaction closed. We can only recommend that you continue to work with sponsor EDD to arrive at a equitable resolution based on this information we are unable to credit your account and we now consider this dispute close.

Back in March i was instructed by the Bank of America estate to go to court an file a small affidavits estate on behalf of my wife death. The judge approved the order for Ronnie Washington to be over her estate including the bank account #[protected] but the Bank America Estate will not honor the judge order. I have did everything they ask me do but, each person I talk too tell me something different this has been going on since February. I paid a attorney over $2,000.00 to file the claim as I was instructed by the estate team and now they tell me I have to get a attorney again to file claim to Demarcus Page appoint me over the account #7861 when the judge has already approved. DeMarcus Page is our son and he is 34 years old. I am very stress and tired deal with Bank of America Estate I need help to get this solve. My email address: [protected]@sbcglobal.net

Over 1,400 dllrs of charges were made and they stated they couldn’t do anything about it. Even though they have a recording of their people telling me not to cancel the account when I reported it. I have called over and over and they told me there is nothing I could do. I have been a member for over 20 years. This bank does not value loyalty.

Over $2000 of fraudulent charges were made on my credit card and it is almost impossible to talk to anyone at Bank of America to get these removed. The charges were removed then put back on. When I finally got thru their IVR and hold times the rep said she couldn;t help me but told me to try a number that was the same number I had just called. When asked to be transferrd to a supervisor I was disconnected.

BOA sent a unemployment card to the wrong address with $4,169.69 on it and blame me for the misused funds by someone other than myself. I have fought them since September of 2020 for this claim and have been denied every time. I did not request the card, nor did I receive the card. That is theft and they need to [ay for the suffering caused by them to my family. I cannot reach the specialist that investigated my claim so I cannot fight them due to time frame the set.

I went to a Bank of America teller machine on Mathilda av sunnyvale ca. on april 13 2022. Iwent to take out 1000 dollars. entered my card and number the money did not come out I Took A Picture of the machine and called the number on the machine. The person put the money back into my account. they removed the money on May 11 saying no problem found they did not explain why. This bank is closed no one to talk to so I went to another BofA Bank they were going to check into it. Italked to another person he said there was nothing they could do the first person lied. Why don't they check the camera. I'm out 1000 dollars. Imy opinion these people are incompetent.

7 people in line and one teller. I’d just finished a 6 hour IV treatment for my Lupus and rheumatoid arthritis for severe illness. Hands shaking from side effect, face and body burning. I get to teller and she refuses to help me compete a deposit slip, says we don’t do that at this branch after I said I’d never had to do it before misled. My hand writing illegible due to illness, she says it’s unacceptable. Tells me I have an attitude and need to calm down, while I’m doing my best to even continue to stand. They refuse to deposit to my business account. I will be placing report with the ADA. This is unacceptable to treat someone with disabilities. The teller assumed she knew what was work g with me. Someone like this should not be working in customer service.

in April of 2020 I filed for unemployment in Kentucky. Before notifying me of approval a card was sent to my address without requesting or my knowledge in July and was loaded with $4,169.96. After waiting for unemployment office to deposit the funds to my bank account for extended period of time I reached out and was told a prepaid card will be sent to my address on file. When card came it had 2 weeks loaded to it totaling $952 with no mention of the other amount. I became aware in 2021 of identity theft involving my ss number and filed the necessary paper for id theft with FTC and I then realized the bank sent the first card without notifying me and card was intercepted by neighbor that stole my identity. Bank says I waited too long to send complaint and decided against my claim. I explained I was not even aware that the card was even sent due to not requesting it and giving ui direct deposit info. I have sent many complaints to various entity's to ask for help. I filed police report for identity theft and officer stated in report that card was in fact stolen and I was out the amount mentioned above but again was told too long and I am 100% liable for the fraud. I could not complain about money I was not aware was even sent to me via Bank of Americas prepaid card. I filed a complaint for bank freezing my acct and causing my unemployment claim to be frozen also. After almost a year bank reversed their position involving $852 that was stolen from me via same account and different card. Bank of America has defrauded me 2 times in the last 2 years causing well over the $4,169.96 by sending first card without informing me of it, freezing my account and causing my ui claim to be set back over 3 months because I complained, when calling management about the fraud I was called a bum that is only trying to get free money. When I sent CFPB my complaint it was closed both times and I was told by bank dispute resolution specialist that matter was closed and nothing else can be done. I have id theft affidavit, police report, statement by officer and myself, my family and proof I never requested the card in the first place. I have nowhere else to turn and my family is suffering due to the banks negligence and failure to fulfill their fiduciary duties promised to me. Their continued failure to investigate my claim has gone on too long now and they are currently being sued by multi state agencies for the exact same reasons mentioned in my complaint but due to my non ability to pay an attorney I am being forced to accept their decision and take the loss. They continue to state my complaint was too late and only show complaint dated 2022 when I sent complaints to CFPB in June of 2021 about this very issue. I have been discriminated against by management of bank of america and written off due to no attorney, and disrespected every time I attempt to get answers from BOA. Due to the alleged discrimination the bank reversed the claim for $852 that started the whole process a year after the first contact but denied for the other claim due to timeframe. Had I been notified the bank sent first card I would have known about the other $4,196.69 that was not discovered until I did taxes in 2021 and sent requested proof only to be denied within a few days.

Ive been trying since dec. Of last year to get clarification on charges on my boa edd card from nj only to have it locked and funds frozen like 8 millionj other people and everytime i call in be told to go to the branch with two forms of id. I have three times and they told me within 48 hours my card would be unlocked yet ... Guess what ... It was never unlocked ... Ever. And edd told me to call boa and get it resolved before claiming anything else as not to lose those benefits to a locked account as well. Ive recieved emails (countless) telling me the same thing to go to branch but yet it never avails to anything and then now they are shutting my account down because edd is changing providers (suprise surprise) and that my card will be indefinitly locked, yet they want to revisit my claims for charges not authorized by me. I havent recieved benefits for over 8 months now and its looking like imma be screwed. Edd cant do anything they said they sent confirmation of benefits yet boa refuses to unlock my account yet still. Ive filed banking commision reports, fdic investigation and boa complaints and there has been little to no response in over 6 months. Edd is about to close the claim out due to this not being resolved and boa wont help! ive attempted to try every last effort so here i am still with no resolution even tho i verified the questions with you over phone and they told me card was unlocked then all of a sudden i failed it after checking card and you repeat yourself because nobody documents anything in boa. But heres the problem. I did. I have audio of me going into boa, calling your support staff and them saying it was unlocked 24-48 hours because all my calls are recorded. The proof is in the pudding and boa is not doing anything to help desperate consumers in this situation because of them (not us or edd) and they do nothing but point blame. So im waiting for boa to respond yet again.

(capital letters are non intentional, keyboard broke my apologies)

In September 2004, I deposited over $230.000.00 dollars in my checking account # [protected]. This was the only account I had open. when I received my first statement, my account had changed from checking to money market. by no authorization from me. your branch manager on Centennial Avenue was the one who was supposed to resolve the matter. after giving her my driver license and my bank card, she took my card and called it in as lost/stolen. then cut my card up right in front of my face. when I went back that Monday after spending all that time with her that Friday hoping she had resolved the problem. she had quit and no one would generate anther statement because she took my statements with her after telling me she had to keep all my paperwork to get it resolved early Monday morning. she stated she could not make her the copies because the copier was broken. No one in these banks would help me. they continue telling me that someone would call me. then you set up a dummy investigation on transactions in which I have never filed a dispute on. That amount of deposit should have gone to IRS and yet they did not have any forms from the bank neither. I want Bank of America to pull this large deposit and the statements for 2004 thru 2005 as to get to the issue and solve it for once and for all. These items can be pulled from their archive's files in no time. what is BANK OF AMERICA is hiding. The truth should be a priority should have been done in 2004 in generating the statements and retrieving the front and back of the cancel check. no one would generate The Statements nor The Deposit Transaction throughout this entire ordeal. This is what makes this bank look so guilty in their silence. CEO, CFO'S has been contacted from the beginning of this travesty in the year 2004. The higher up have come and gone, yet I still reached out for help. NO RESPONSE. I have done everything humanly possible to get this resolved because this money I was paid. I am living a 24/7 lifetime of pain and suffering. why should the person who has not paid their health and happiness in my day-to-day pain and suffering get the chance to enjoy money that was taken from a Bank who supposed to make sure there is no criminal working with money. Bank of America has jerked me around now for 19 years and it still feel like this bull crap keep happening every day. That's how my pain and suffering is also. I wish all of you could walk in my shoes just for a day. I would not wish this on my worst enemy, although I have none because I treat people in the way I want to be treated. resolve the issue, I do not want to leave this world with the tragedy of what this bank allowed to go unsolved. I am right in wanting a wrong corrected. BANK OF AMERICA, PRACTICE WHAT YOU PREACH. PRAYING AND HOPING FOR AND PRAYING FOR AN ANSWER FOR A PROBLEM THAT HAS WENT ON TOO LONG BY ANYONE STANDARDS. SINCERELY, MARY ANN HOUSER (HILL). GOD IS WATCHING YOU. OUR HEAVENLY FATHER SITS HIGH AND LOOKS DOWN LOW. AMEN.

I requested a copy of the original loan file from Bank of America for my deceased mother's account. In March, 2022, I submitted the information tht was requested, such as death certificate, surrogate letter approving me a Administrator. I was even given the Case number 20220322DP1001737 from Bank of America, decedents Dept.

To this date, I have not received the packet that I have requested. When I call, I get the run around to different departments. I am told that the loan was so old that there was no record of it. Then I am told by another agent that the loan was found in their archives.

My mother took out a mortgage protection loan when she got approved for the loan. I want to see if that insurance protection was in effect when she died. It was supposed to cover the loan or pay it off if she died, which she did.

Please contact them so that I can get the information that I am entitled to. Bank of America sold the loan in 2013 to Mr. Cooper loans. I contacted them; they do not have it. I need to see the original documents. The loan was taken out with Countrywide Home Loans, who were dissolved due to fraudulent loans. I was told that the loan was sent back to Bank of America.

Bank of America recently removed the ability for ALL of its New England locations to print off debit cards... This means that if my account is messed with and I need a new debit card, I have to wait over a week and for the entire time I am blocked from being able to use my account. I'm from St. Louis, Missouri, and there you can go into a bank location and get a new debit card printed off... Bc most of us cannot go a week without access to our money! I feel like boa is so completely classist they haven't even considered how this might affect the working class account holders in New England. It's so completely classiest and messed up. To deny ppl a way to access their own money when the bank is who messed up... I've done nothing wrong but bc they failed to protect my account, now IDK how I'm going to eat or even pay my rent! Why do they get to behave like this? It's not okay. It's classiest as it only negatively affects the working class and they could give a [censored] about ppl like me. I am tired of calling and being treated like less than human bc I don't make tons of money.

April 29.2022 around evening

My daughter got my BOA credit card and sam's club membership card, she got gas. Later me and my husband went to shop there so first we returned an item worth 21.98$ using receipt and Sam's app for the membership and then we purchased some groceries without using physical cards, we used the Sam's Club app which has BOA credit card uploaded on it, next day I was checking my bank account and found 587.43$ on my credit card so I asked my daughter if she bought something and she said no, I asked her to give me the cards and she didn't find them in the car, she dropped them at the gas station. I called BOA to report it and the agent stopped it and gave me credit and sent a new credit card in the mail, on May.05 the bank took back the credit as 2 separate transactions, 21.89$+565.45$ = 587.43$, they assumed that the return that Iv'e made of 21.98$ is a part of the 587.43$ but it's not, they decided to take the 21.98$ from me and then the 565.45$ then on may.23 they decided to give me a credit of the 565.45$ permanently and on the same day they decided to remove it because I confirmed the charges, I have no idea when or how I confirmed the charges, I called many times and explained the situation but nothing changed, all agents kept saying we got it and understand what happened and we will correct it but then the claim closed and nothing was corrected, I went to BOA branch and talked to the agent there and he understood everything and made a call to the fraud department, we spent about hour and a half with them and they said they got what happened and will reset the claim and open new one and we will get the credit again, nothing happened again, no new claim or any update on the old one, I went to the Bank again and the same agent called again and he was surprised that they Don't have any idea about the claim, He asked to talk to the same agent that we spent hour and a half with him working on the claim but they didn't transfer us to him, finally the agent said I'll talk to my manager and get back, when he got back he said we should receive the credit today Tuesday may.31 but the day is over and there is no update, I need someone to step in and understand what happened and understand the mistake the bank did when they assumed the return that I made (21.98$) was apart of the fraud amount.