Baymont Inn & Suites
Reviews and Complaints

On July 23, 2019 Steve & Lorri Colyn email ... [protected]@yahoo.com phone [protected] We checked into Room 218 and 216 there were 2 difference couples ….
ALL THESE PROBLEMS OCCURED

1. TV's not working
no remote on seconrrcd TV
2. Wetpaint (just finished being painted only 30 min before we checked in)
got it on clothes and arm
3. was in there about an hour bad headaches cant breathe due to heavy paint smell
4 tried to open the windows but the windows are broken and won't open can't expel any fumes

5.got in the shower and the shower rods broken (got water all over the floor)

6.can't turn on the fan in the bathroom it's so loud squealing
7 cant fully shut bathroom door the bathroom door is all falling apart at the top

COMPLAINED TO MANAGER so they move us in the middle of the night t a torn up room
8. Packed up and moved us to a new room 103 ...the other couple went to the 3rd floor...still heavy paint smells!
9 IN ROOM 103 debris all over the room from a torn up hot tub. TOOK PICTURES (attached)
10. TV does not work
11.floors are not clean (sawdust and wood slivers from the torn up hot tub all over in the carpet)
12 bathrooms not clean
no toilet paper no blow dryer.. it's been taken off the wall

12 boards with nails sticking out of it from the hot tub torn apart

13went down to breakfast and very little food on breakfast bar...didn't get refilled until after 8am
14. Sat down to eat and there were bugs crawling all over the wall I TOOK PICTURES! (attached) l I didn't notice but later saw them all over the table and then crawling all over me had to get up and take my plate and go clear in another room
15. Made several complaints to not only the workers but the manager Ron Burton which I was told that I would be compensated for all of the mess he said he would run a credit through on my credit card I EXPECT NOT TO CHARGE ME FOR THE STAY. but that never happened!

16. I have called Ron Burton over six times trying to get this resolved but now he said I needed to contact the corporate office

I NEED THIS RESOLVED!
Baymont by Wyndham Lawrenceburg

Upon arrival there were wet towels outside of the entry door. The outdoor walkway concrete is a fall risk with cracks and areas crumbling. In the lobby we witnessed the male manager/owner in a verbal argument with a female customer, who warned us not to stay at this hotel. Our first impression was not the best so before checking in we asked to see the room we were to be assigned. The clerk behind the front desk showed me the room, which not only appeared outdated, but smelled like a cold cigarette. The couch appeared worn, as did the carpet. The bed frame was longer than the mattress that was setting on it. The outdoor pool was reportedly closed for repair for two weeks and was just reopening. Apparently they weren't finished as there were white hoses laying on the pool deck. We were not impressed by what we heard and saw, nor were we comfortable staying at this establishment. We decided we were not going to stay at this hotel.
We were in Michigan for a girls getaway weekend and used Reservations.com to reserve our room. Because we used Reservations.com the girl at the front desk could not cancel our reservation. The male manager/owner refused to come out of his office to speak with us. Contacting Reservations.com did no good because the reservation was sold to Priceline.com. It was a complete runaround trying to get our money refunded. When using Reservations.com you have to cancel the reservation 24 hours prior to your arrival date. Wyndham was contacted and our concerns about the hotel and our reservation refund were reviewed. Wyndham's resolution was to refund us one of the two nights!?!? What a horrible way to do business! Obviously Wyndham does not care how their name is represented by franchise owners and is they cared about customer satisfaction they would have given us a full refund along with an apology. It would have also been nice to hear that they would be inspecting this hotel to assure it was meeting the higher standards that I previously thought Wyndham had.
We ended up staying at the Marriott Residence Inn and were very pleased with the cleanliness, the professionalism of their staff, the location and continental breakfast. We also paid less!

1st room we thought was OK until I pulled back the blanket and under it was a whole family of gummy bears. They were under the bed and on the floor I was scared 🤣. Room 2 we thought was OK until we decided to watch TV. It was stuck on the Weather Channel. I went to close the curtains and it looked like the gummy bears from the other room tried to attack the person before us and the tore up the curtains. I went to call the front desk and the phone was missing. Room 3 ewww we walked in and were greeted by a plunger. The toilet was running and soooo gross. The lamp shade was turned over and the window looked as though those damn gummy bears attacked the people before us and they were trying to escape out the window while a crazed elephant was trying to eat the gummy bears.(spit and smudges and hand prints and smeared god knows what was on the windows). Room 4 was OK, the humidity was bad and there was tape on the window over a crack, but we were out of choices and the TV worked. With no sign of those damn gummy bears we could at least rest. It also seemed semi clean, minus the entry light not working and the strange smell. Would I stay here? Never again, but the front desk lady was awesome and enjoyed my assumptions on why the cleaning staff didn't do their job. (I think she was working with the gummy bears) 😉 Professionaly at this point we should have been given a refund a bottle of water something, sadly we were just moved from room to room.

I typically don't have problems with hotels I hook when traveling however I couldn't let this lack of housekeeping get by without a complaint. We were visiting for a football tournament and this particular hotel was chosen for the team to stay at. Upon checking into my room there is a no smoking sign however the entire lobby and room when entering smelled like smoke. I had stained sheets, I cleaned toilet and bathtub. This is definitely not acceptable if I'm paying close to $80 plus a night. I expected this from a $39.99 a night motel. See pics below

I would give it 0 stars if possible. My wife and I checked in a little after 7:30pm on July 24th 2019. They say that this is a pet friendly hotel but they made a comment about our service dog. So obviously they aren't very pet friendly. There was very little toilet paper. There was a red stain on the wall where the toilet paper is at, not sure if it is dried blood or what. There was only one bath towel for 2 people. No cups for the coffee or water. The mirror is all spotted up where people had brushed their teeth. The mirror outside the bathroom was dirty. The floor looked like it was never vacuumed. The cover on the remote to hold on the batteries is broken. The TV at 1st wouldn't even come on. Called front desk and told her about the toilet paper and red stain. She brought us the toilet paper and all she could say about the red stain was yeah I see that. Then she said that they were really busy the night before. She got the tv to work. The tv screen is very small. And they have no HD channels. So whatever we watched the picture on the screen was even smaller since there were no HD channels available. Check out is at 11am. We checked in after 7:30pm. That gave them 8.5 hours to get this room cleaned properly. To pay $168 for one night at this hotel and to have to call to get toilet paper and everything else is ridiculous. We went to get their breakfast at 6:30am (breakfast is served 6-9am) and by time we got back to our room the breakfast was cold. The eggs were powered eggs and didn't taste good. We ended up having to go get breakfast somewhere else. We took pictures of everything and showed them to Trina as we were checking out. She took out names and number and said that she'd have the GM, Ron, call us as soon as he gets in. She apologized and explained how busy they were but also said that there was no reason for our room to be like that. We couldn't switch room because the hotel was booked solid with another tour group there that night. This is by far the worst hotel we have stayed in. Anywhere else would have been better than here.
The GM Ron called us Sunday morning saying he spoke to Trina and she explained to him that she saw all the pictures and he apologized for our horrible experience. That he was going to investigate it all and that since we booked our stay through Priceline that we would need to contact them to get a full refund. He also said that he'd call us back at 1pm. He never called. I called Priceline and they called the hotel and Ron was gone. I also called the hotel and was told Ron was gone for the day and would be back at 3pm on Monday and that he'd call me Monday as soon as he gets there. So I called the corporate customer care service number and filed a report.
Ron never called me on Monday so at 4pm I called him. He was rude, hateful and yelling at me. He said since I called the corporate number it takes everything out of his hands and now I need to deal with them. He said he sent me an email, but he never did. Just like he never called me back as he promised that he would. Then he hung up on me. I was mad and called back and told him that was no way to treat a customer. He said he didn't care and that he was done talking to me. I asked him for the district managers name and number or at least someone above him and he said he's the only one and I need to call the corporate number. I said that I will and he hung up on me for the 2nd time.
I called the corporate customer care line and was told that Ron turned in a report denying our claim saying that there was nothing wrong with the room and that we were lying. And that we never asked to be switched to an another room. There were no other rooms available and we have pictures of everything so how are we the ones lying? The lady at corporate took notes of everything. She suggested to call Ron's boss. I told her that he said there is no one except them. She said that was a lie.
For a GM to lie, yell and hang up on his customers is ridiculous. For him to treat his customers in that kind of manner is ridiculous. He's the GM.
He's the one who's supposed to set an example for his employees and be the face of that hotel. My wife and I never asked for a refund. He's the one who said we'd get a full refund. If he would have offered us another night stay to show us how the hotel and the rooms should look we would have done that. But now after how he's treated us we will never stay at that hotel again. Which is a shame because he's making all of the Baymont by Wyndham look really bad.

was in pool area and was really hot. tried opening doors/windows but due to poor maintenance they were VERY hard to open. had the desk person helping also. a person was pulling on the door and fell on the table where my glasses were, damaging them. there is video of this. brought to the attention of the manager and was told they`re not broken. while they are in 1 piece they are loose on both sides and do not fit properly. i would like something done about this. waiting !

We got there on July 27th. Should have been up to check in by 2 pm. Unable to check in—- rooms were not clean yet. Finally got keys after 3pm. Got to room-keys did not work. The kids got in pool. I took them out -pool was not clear like it should have been. Went back to room to give them shower. Shower head would not work- called maintenance again- took 30 mins to fix. Finally got shower. When to dinner- came to
Room - keys did not work again. Maintenance came back. Got in room. AC was not working called maintenance again. Went to office to get towels and if we could get another room. A lady from another room was yelling at the clerk and asking people not to check in. We slept we no AC. Sweating and hot. I ask for discount on the room. I never got reply back. We have stayed at Wyndham Motels before and we were really satisfied . The maintenance man was very nice. I stayed on July 27th.

I will try to be brief. The whole place was disgusting, there was a notice on door that I spotted after paying that it was being redone. Rugs all stained sticky rails, doors counter you name it. up 2 flights of stairs and to the right was a black hall way with big sheets of plastic all torn and truly I was afraid. our room was old, barely nothing but the beds, dirty tub, sheets looked clean so we stayed I pulled in there because I thought W. My husband was not feeling well and at 80, he needed rest. The hampton down the street had a water problem so we couldnt stay there. MY QUESTION is it was so bad why didnt you close down and then renovate.You gave your company a very bad name, the next morning the check outs were all complaining. THEN instead of a fair rate for a dump I was charged 118.89.I pulled in there because I thought WYndham was a good name, guess not I feel bad for all the people that are still paying to stay there. Not me again.!

The hallway was leaking on my way to my room, iron was missing, bedside lamps didn't work, shower was disgusting, hole in the bathroom wall, no comforter on the bed, refrigerator was broken.. it was the nastiest place I have ever seen . I will never stay here or any other of these chains again. I would rather sleep in my car. I slept on top of the sheets lying on my bath towel from home. I left at 5:00 am so I could shower at work in the locker room. NEVER AGAIN!

My most recent stay at a Wyndam hotel was by far the worst. I checked into the Baymont in Jacksonville, N.C. for one night for a promotion ceremony the next day. As someone that travels often and has stayed at several Wyndams, this is by far the worst hotel I have ever stayed at. Being military I have stayed in better abandoned homes in the middle of Iraq than this hotel room. I cannot believe I was charged for this room.

Problem: Cockroaches, other insects I couldn't identify, broken AC, broken night stand, 1 inch gap around the door (looked like a SWAT team had busted it down), broken shower head (disbursed more water toward cieling than nozzle), a TV that was on its last leg that was so dark that it couldn't be seen with the lights on, and lastly a opened Barr of soap that was broke and missing half so it looked as if someone opened it to break and use half.

Should something be done about this or if anyone has any questions and would like to discuss this please feel free to contact me. Until then this will definitely be my last stay at a Wyndam hotel.

V/r

Dwain Midthun
[protected]@yahoo.com

We checked in on friday 7/19/2019.Comfim number 81882ec024516.
Upon arriving we were greeted well with the staff, but we were notifited that the elevator was out and that we would be having to use the stairwell. Thats where this gets bad. My 28 year old son is handicapped, stairs are not the best thing for him. We were successful getting him up, but with alot of anxiety. You see, the stairs were caution taped off as closed due to the floor being ripped out and there were no lights.The staff used flashlights and did the best they could. We were informed that the elevator would be fixed asap. So to my dismay the next day the same thing. This time my wife and son and myself had to use the unlit, nail protuding stairs yet again. There was foul smell throughout the halls and room. On the second floor there was mold growing in the ceiling . We were in room 223. I am requesting a full refund and a apology. Also the stairwells had a closed note (not to be used) and no lights. The staff did the best they could but as a company they should have never been put in this situation.

I have never NEVER been so disgusted by a hotel.Staff was horrible. Suppossed to be non smoking but was obviously not! Smell made me have an asthma attack. No air in the room finally got moved at 10 pm at night to to another room. there were pee stains on the mattresses. The other guests stayed in the pool until 2 am and were obnoxiously loud. I rented 2 rooms because I thought Wyndham had a good reputation and this is the 2nd hotel I have been disgusted by. I feel like you may wanna rethink attaching your brand with these horrible hotels. I used Lysol but the smell was so bad. I can not believe this is a Wyndham hotel.I am so sick. I used my points for one night and paid for another!Please help me understand how this could be a Wyndham resort hotel? i didnt think it would be a 5 star but at least a clean place.