CB Fashion and Style Bershka employee behaviour

Bershka review: employee behaviour 12

sante montecalvo of London, GB

Jul 11, 2013 2:52 pm EDT

Review updated: Nov 17, 2024

Resolved

Featured review

The day 19 july 2013 was the worst day of my life!
This happened in Bershka shop in oxford street where an employee started to insult me and my family. She was verbally abusing me, saying " hi, son of a [censored], you have to die, you and your family", and displaying physical violence: following me around the store and slapping me repeatedly in front of other customers and her colleagues. The store assistants did nothing to help and allowed the situation to continue through my shopping experience. After around 30 minutes of me trying to ignore her and continue with my shopping, she slapped me again, stronger than before. I raised my arm in self defense and she miscontrued this as an act of violence, and called the security. They then ejected me from the fitting room and the store. By this time the police had been called and confronted me outside. Throughout the whole ordeal, the manager and security did not question the employee or allow any explanation. I feel that I was not treated with the respect any customer or person deserves. The employee in question was my ex-girlfriend, by name of [removed]. She was supposed to be working in the stockroom during this time, but was allowed onto the shop floor in order to harass me, and show me and my family disrespect in front of other customers. After extensive questioning with the police, they agreed that I was the victim throughout this ordeal. By this time I had been required to spend 12 hours in prison, with no food. This was entirely unnecessary and demeans my human rights.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

12 comments

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Ahmed Awad

1 comments

Ahmed Awad of US

Aug 20, 2018 10:35 pm EDT

Verified customer

bought this pants from 8month ago and it damage i went to p&b cts and the manager told me we can't exchange this items because it's old season please i need your help. Note the price 999 this my phone number [protected]

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Joejoesp

1 comments

Joejoesp of US

Oct 02, 2018 8:31 am EDT

I wore this set for a walk out with friends and when I returned home my underwear, my bag and my skin was stained with purple color.I'm not even kidding, it won't wash off my clothes and my bag is ruined

Inesa Iordatii

1 comments

Inesa Iordatii of US

Oct 31, 2018 10:01 am EDT

I bought on 19 October in Bershka Store in Berlin And there was a double Translation from my card. The amount is 71.97 euro.
Please, return my money back. My phone number [protected].

Alaina Kerr

1 comments

Alaina Kerr of US

Feb 11, 2019 6:44 pm EST

this jacket has completely fallen apart in only a few wears.
Mainly the liner but lots of fulls on the front part of the jacket
please find the pictures attached
i have bought many items and have never encountered this before

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Gzde

1 comments

Gzde of US

Feb 12, 2019 3:11 am EST

Verified customer

I ordered 7 units. I'm not satisfied when the products arrive. different product came from what i expected. I returned these products. but the sender reflect me the shipping cost even though it was wrong. That's why I will never shop here again. this is a complete regret...!

Jill Murtagh

Dunleer, IE

1 comments

Jill Murtagh of Dunleer, IE

Sep 11, 2022 5:02 pm EDT

Verified customer

Posted them back attention to the manager no notification?included store receipt , sent these back beginning of august no one has contacted me very annoying, the reason I sent them back , as I live quite a distance from Dublin & knew I would be back in the near future

Adrian H

Livry Gargan, FR

1 comments

Adrian H of Livry Gargan, FR

Aug 01, 2023 4:14 pm EDT

I don t understand how is possible to have an employee like Saint, really rude and rasist with customers! Even if he s working for long time there doesn t means he has the right to treat people like this , unprofessional.

Neena Dabysing (neenz)

1 comments

Neena Dabysing (neenz) of US

Aug 02, 2023 2:05 pm EDT

Verified customer

Jacket falling apart

Stitches coming out

Only had the jacket 6 months worn only 5 times . Spent £50 .

Pictures attached

Tried to swe it back but other places in the jacket coming apart .

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Angelo Liriano Cepeda

1 comments

Angelo Liriano Cepeda of US

Sep 12, 2023 8:50 am EDT

Verified customer

I ordered some Bershka "Chunky Sole Sneakers", and the sole broke after just 1 week of use in office... Their products have such a bad quality and when I received it the termination was not right. Impossible also to make returns on time based on their definitions.

Order no. [protected]

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kasinha

London, GB

1 comments

kasinha of London, GB

Jan 28, 2024 11:50 pm EST

Verified customer

Have purchased a gift voucher online on Christmas day.

I am unable to activate the card, despite trying several times. I have contacted customer service at least 5 times via email and WhatsApp and I have no answer!

I want to have a refund for this voucher immediately please.

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Bilekaran

Bitola, MK

1 comments

Bilekaran of Bitola, MK

Oct 08, 2024 10:22 pm EDT

Verified customer

the deadline for returning the order is until 27.09, but the website did not give me the option to create a return
Оrder num [protected] bilekaran@yahoo.com
Karanfilovska Biljana
+[protected]
I have contacted customer support but no response please help me i want to return the product with no 6512/644/800

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Betsy C

1 comments

Betsy C of US

Nov 17, 2024 12:07 pm EST

Verified customer

I bought jeans from Bershka more than once, and almost all of them were out. I returned one of them, and after removing the label of the other, I noticed that there were rope pulls and fabric punctures.

View 0 more photos

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UAE

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infobsk@bershka.com

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Edificio Inditex Avenida de la Diputación s/n 15142, Arteixo, Spain

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Nov 21, 2024