BioLife Plasma Services’s earns a 2.1-star rating from 789 reviews, showing that the majority of donors are somewhat dissatisfied with donation experience.
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The managers bed side manor sucks...!!!!
the first time I returned to biolife after 2 years online it said I would receive 800 dollars when I got there they said special didn't apply to them and the manager missed my vain and had to stick me again she didn't apologize for her mistake kept making excuses... then the other day Sunday the men's toilet wasn't working and I had to use the bathroom emergency left to go next door and when I got back the same manager who miss my vein said I could not donate because I answered my questions and I shouldn't have left... but I had to use the bathroom number 2... that's not kool
Desired outcome: reimbursement of my Sunday Bonus and give me my compensation... for being a new patient
I believe I was deferred wrongly
I feel I was wrongly deffered. I donated and ended up with a hematoma however I had no idea what it was and upon asking the guy who did my donation he really didn't explain anything so I went to the hospital where the doctor was being rude and of course being in pain I got rude back. Due to something that happened in the hospital and not even in biolife...
Read full review of BioLife Plasma ServicesViolating HIPPA privacy law
BioLife is forcing people to give protected information and they are tricking people into giving them full access to their medical records for information that has nothing to do with the situation and is none of their damn business. Two nurses both lied to my face saying it wasn't full access but I'm highly educated and the form they have you sign is contradictory to what it says vs what it is actually getting.
I had a high pulse right it was 2 points more then they allowed simply because of nerves so they said I had to give them full access to my medical records including protected areas to determine I was ok to donate that makes no sense my doctor could easily answer the question without providing my entire medical record. This is a clear violation of HIPPA PRIVACY LAW and my constitutional rights to privacy.
Further bullying people into signing this release is unethical.
Desired outcome: For them to stop breaking the law and being deceitful using backhanded tactics to get information they have no right to be asking for
Walked in to make appt.
9:33am 7/21/2023. Walked in to make an appt. HEATHER, this lady was concretely rude and unprofessional. I understand you all are busy. I asked her how much was the donation fees. She said 700$ month. I then asked how much each donation and her response was..."calm down, you seem anxious' and laughed. You really need that lady away from the public. Totally unnecessary. I will not be back! Marsha Duncan [protected]
Read full review of BioLife Plasma ServicesWaterloo,Iowa biolife
The first couple of years when I first started donating never got deferred when samples came up fastfoward as soon as my ex came into the picture with the head nurse all of a sudden coincidence after coincidence started happening from people messing up my arm to even though I drink whey protein everyday did my samples on Saturday and Thursday they came back...
Read full review of BioLife Plasma ServicesPlasma donation
Hello I'm new to this donating I was told the first four visits I would get $125 I was never told about a 30 day. Yesterday I went to donate everything went well I get to the ATM and discovered I was only paid $50 when it took me $20 to get there I was really upset I tried calling yesterday over and over and couldn't get an answer so I called this morning got an answer it was told there was a 30-day period when I do nothing about it and that I'm pretty much screwed out of $75 I don't think that's right I feel like that money is owed to me when people go to donate they should add a 30-day period not safe 125 your first four visits so instead of this lady trying to make it right and to keep me coming back donating pretty much just said I was screwed
Desired outcome: Me get the money I feel that's owed to me and me continue donating
Assistance
They never answer the phone. I was told to wait for the app to upload even though the app says to co tact my center. I find it almost impossible to get an appointment. I'm almost always skipped over and when I say something about it calmly I get attitude like i was the incompetent one who is responsible to read my name. The many times I got attitude for requesting a professional phlebotomy tech..
Desired outcome: I just don't want to waste my time walking 26 minutes in the sun a ynore to deal with someone else's attitude. I deal with enough in my life. I am just done going I guess.
Manager
On 7/11/2023, I had an appointment scheduled at Bio life at 2882 S. Maryland Pkwy, Las Vegas Nevada. This is not my center of choice it is just the one that had an appointment available at this time. I have never been to this location before. As I walked in, I had my two children with me. As the other center I go to, have allowed my children to sit in the...
Read full review of BioLife Plasma ServicesPermanently deferred for scaring of old tattoo from yrs prior
I started donating plasma back in 2018. Was deferred in 2019 months after already donating without a problem..i had all of my tattoos listed and one of my tattoo is permanently raised as it covers a scar from an accident. Today 7/9/2023 i went to go see if i was still eligible and was told no because of said tattoo. To this day it is still scarred. What can i do to fix this? Im honestly really upset about this. The center is the wausau wi center. Please contact me asap so i can fix this.
Desired outcome: To be eligible to donate, as this was not my fault and the doctors misunderstood and or didnt have a vaild reason for deferral
Service
I was drawn on july 6 2023 at 9am . It was first on my left arm, the first round of flow works then stop, the staff reposition the needle, inserted it some more but its still did not work, He then draw on my right arm , again the first flow works, then stops, again he repositioned, it did work, by the blood is dripping on my arms, He stop the process then...
Read full review of BioLife Plasma ServicesDonating blood.
I went on July 5, 2023 as a first-time donor. After all the testing and preliminaries, I was seen by a male nurse. He told me that I would not qualify due to the fact that I had bronchitis more than once in my life. My blood was tested and approved. I had good veins and also have a rare blood type that is in need. I have not had any lung problems for the...
Read full review of BioLife Plasma ServicesUnable to donate
I recently attempted to resume donating at BioLife. A very long period of time had passed, and I’m at a new stage in my life where some extra income would be very valuable. I received numerous reminders, offers, etc. before the day of my appointment. At my appointment, I was eventually informed that I had been “deferred” from donating almost ten year...
Read full review of BioLife Plasma ServicesDonations
So I take the bus to all my donations which takes two hours to get there. When I first started this they were giving me a hard time about my address. So four trips later finally got that taken care of. Then went in there to donate today n they are telling me I was in there on Saturday and I wasn't because I work all day on weekends. I have proof of this n I do not give my information to anyone anyway. I donated on Monday and Thursday but never have I went in there on Saturday. someone had better get in trouble for this because I'm getting tired of the runaround like I said I have proof that I worked on Saturday n if I came down after work it would put me there after they closed im very upset about this I'm trying to make extra money n taking all these bus trips that take two hours for free they should really be giving me something n one day if they keep this up I plan on having their job
Desired outcome: I want some of the money from wasting two hour trips to get there n something needs to happen about them lying
This complaint has been resolved automatically due to user's inactivity.
Hopefully you guys will get your communication together so future customers will not have this happen to them as far as me I will not be back!!!
The lack of communication from app/ the incompetent workers I drove all the way across town after working a 12-hour shift to donate plasma the biolife app let me schedule an appointment for today I get up here and they tell me I cannot donate because it's within a 7-day period you can only do two times but I donated on a friday and a sunday, sunday is the...
Read full review of BioLife Plasma ServicesSent away after being told to come back and donate the following day on 6/24/23
My blood pressure was 8 points too high, so they said come back the next day to donate. Spent the last of my money to get there when they hit me with a test that takes a week to get the results. Not one employee said anything about that and I was goaded into coming in so they could say I can't donate today(especially when I witnessed them bending the rule...
Read full review of BioLife Plasma ServicesUnfair ban
I went in for my physical appointment and first donation at the Tukwila BioLife center on 6/21/23. During the medical questionnaire, I was asked about allergies. I stated that I had an allergy to one medication and seasonal allergies. I said that my eyes were typically watery or itchy due to pollen. I was told that since I was experiencing allergies, I...
Read full review of BioLife Plasma ServicesBiolife on edgewood rd cedar rapids iowa
So called management permanently deferred me from my 15 years of biolife due to April, a nurse whom lied about the conversation. Krista couldnt tell me who the manager was that deferred me though. Funny how it is the nurse the night before could tell. A specialist removed a very small lipoma on right and left forearm. The questions on computer before...
Read full review of BioLife Plasma ServicesDonor eligibility
Hello my name is Daniel becker, birthday 2/24/2000 last four of social 6247. I was recently deferred/denied for life because of IV marks I had from a hospital visit. When asked I was scared I would be not able to donate, so I was sent to the doctor to have a form filled out. When I returned with the form about a week later I was given a call saying I could no longer/ ever donate again. I am a healthy in shape person who has been open with all medical history. Bio life and plasma are a huge part of my life and I would truly like to continue to donate, I apologize for not stating I was in the hospital but I was clear on it when getting the forms handed in from the doctor. Plasma helps me in so many ways in my young life and I don’t want to just give it up because one mistake.
Thank you. Danny .B
Desired outcome: I would like to be able to continue to donate.
Permanent deferral
I first want to start with this link :
https://www.complaintsboard.com/biolife-plasma-services-permanently-deferral-c908073
This is, WOW. I cannot , but also CAN, believe that I’m not the only one. Look how many people have gone through the same situation.
I’m gonna copy and paste the email I originally sent out.
Hello. I'm really going out on a limb and hoping this works. I have tried to send emails out to Bio-life to share my experience at my most recent appointment and had no response nor will anyone return my calls.
At my last appointment, i was questioned about a new tattoo. Unfortunately, I didn't have any pictures, videos, or anything to prove what day I got it due to my phone being super broken. I explained to my 'nurse' that I had ONE picture and it was from my social media but it doesn't have a date, but it had a countdown to the date (which was in january, but because it was uploaded to my gallery, it didn't show all of that information). THE DATE ON THE PICTURE WAS THE DAY THAT I DOWNLOADED THE PICTURE TO MY PHONE, WHICH WAS APRIL. AND HE TOOK IT UPON HIMSELF TO BELIEVE IT WAS OF 2022(which I guess that could be my fault because in the beginning of the 'interrogation' , I DID say that it might've been around the end of last year , i just couldn't remember because I medically have a memory problem, which I also explained!) MY TATTOO WAS DONE BEGINNING JANUARY OF THIS YEAR AND I FINALLY FOUND A RECEIPT TO PROVE IT! I WASN'T THAT FAR OFF FROM MY GUESS, SO WHY DID IT GET TO APRIL 2022 ? . Nonetheless, that is why I am sending this email. My 'nurse' said when I find proof, to contact Bio-Life. I am unemployed at the moment, I JUST moved back to California, and I can't believe I have to go through this. I took ever precautionary step I could think of taking after I got this tattoo just to make sure I was able to donate by the time I moved back to Cali, and at the end, I still ended up screwed? I called my center in Texas the day after this happened because when I got the tattoo, I was still living there and I called them to ask how long I had to wait and they even said they would make a note of it, AND THAT IT WAS A GOOD IDEA TO CALL. SO WHY WAS THOSE NOTES NOT FOUND? I DON'T KNOW, HOW IS THAT MY FAULT? The center kept asking if I remembered who i spoke to and I said no, I didn't bother to ask for a name, I wasn't able to donate for a while anyways. So when I came to this NEW center in Pomona, I tried so hard to explain to this guy that I already had a talk with the previous center I was at, and that they already told me how long I needed to wait, which is why I was there to donate because it was already over the 4 Months. WHY DID THIS GUY TELL ME IT WAS 6 MONTHS!?!? He didn't need to say it, but it was ALL over his face that he didn't believe me. Why would I need to lie about a tattoo I got? We go to Bio-life to make money, but I am NOT that hard up for money. I TOOK EVERY PRECAUTIONARY STEP I COULD THINK OF AND STILL ENDED UP SCREWED! And the cherry on top- the lack of professionalisms from BOTH bio-life centers. From the attitudes, talking over me, ignoring me!? So now- How can I fix this? Will this affect my eligibility to other centers? I really do want to fix this with BioLife, there's a reason I kept coming back; not every experience was like this. But Like I said, I got back in contact with my tattoo artist and he was able to pull up a receipt for me. If there's a way I can send that over, PLEASE LET ME KNOW.
I am so sorry for the inconveniences. But Thank You.
Desired outcome: BEING ELIGIBLE
Employees
Half of the employees I've encountered here have been argumentative have had attitudes, treating me very rudely. Especially when considering the veins I was willing to let them draw from as I use these veins every time I donate and was not comfortable with them trying a new vein. Also the woman who did my physical, there's a name for her attitude and it starts with the letter B
Read full review of BioLife Plasma ServicesBioLife Plasma Services Reviews 0
About BioLife Plasma Services
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BioLife Plasma Services. Make it specific and clear, such as "Delayed Payment at BioLife Plasma Services" or "Unprofessional Staff at BioLife Plasma Center."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BioLife Plasma Services. Mention key areas such as appointment scheduling, staff professionalism, facility cleanliness, payment issues, or health and safety concerns. Include any relevant transaction details, such as dates and amounts. Clearly describe the nature of the issue, steps you took to resolve it, including any communication with BioLife Plasma Services, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, payment receipts, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.
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Overview of BioLife Plasma Services complaint handling
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BioLife Plasma Services Contacts
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BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 6 6 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 4 4 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
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BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 17, 2024
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