Bob Evans
Reviews and Complaints

Our family attempted to dine at the Bob Evans on Richmond Rd (#53), Lexington, Ky on 12/29/2017., at 6.00 PM.
The restaurant was almost empty, only two other tables of diners.
There were three waitresses, a manager and a cook on duty.
We were seated promptly, orders were taken with no problem...
1. chicken pot pie
2. Country Fried steak and egg with hashbrowns
3. Rise and Shine breakfast with hashbrowns
4.Grilled Parmesan cheese
5. Fried Chicken Strips, French fries, honey mustard sauce

At 7:00 we had not received any food. The waiter or manager had not approached our table. We observed other customers going to the counter with empty glasses asking for refills.

I approached the waiter (Jonathan) who was standing at the counter with the other personnel talking and asked when we might expect our meals.

They were delivered shortly, however, ...
The pot pie was cold.
The Country Fried steak was missing hashbrowns
The Rise and Shine breakfast was missing sausage links
The Chicken strips were without honey mustard dressing

We asked Jonathan for the missing items...after five minutes, I asked to see the manager. She said the missing items were being prepared and apologized citing the fact that the server was new and we should be aware that "everyone had to start somewhere...and would make mistakes".

I told her I saw no reason for such bad service and her lack of supervision.
My husband told her to take the Pot Pie back as he could not eat it cold.
By this time, our table was so upset no one wished to eat.
She took the cold Pot Pie off of the bill and brought the sausage links...the hashbrowns and honey mustard sauce had still not appeared and it was 7:15.
We told her to forget the hashbrowns, we were leaving. She canceled our check.

So why and I complaining? I think Corporate has the right to know how business is being conducted at this particular Bob Evans. We have dined there for years but our last three visits have resulted in bad results...either items not available that were on the menu(Pot Pie) or poor service.

I am sure your receipts from this particular location reflect a diminished business. We have noticed fewer and fewer diners.

The reason is quite obvious. The manager was not supervising, the other wait staff were visiting each other or sweeping the floor and I have no idea what the cook was doing.

The restaurant business in Lexington is very competitive and this restaurant is not even making an effort to provide good service. Your food is good and priced right...if you can get it to the table.

I felt and obligation to report this incident.

Bought refrigerated Bob Evans family size original today at Giant Eagle. Use by 01/25/2018, PFL3. Were consistency of soup. Thinner than McDonalds Milk Shakes- never had this issue before. Used them but you couldnd't put gravy on them they would have rolled off plate. Is this how they are made now. If so will no longer purchase not what mashed potatoes are to be- creamy not running off the plate

Bought these mashed potatoes thinking the label had been changed from the "Original" version of mashed potatoes. As soon as I took the board overwrap off, I saw what looked like a bug in the potatoes. I dug it out & could not figure out what it was. I stirred the mashed potatoes & there were quite a few dark colored pieces in the potatoes. I checked on the overwrap to see if it mentioned what these dark spots might be. Could not find any mention of them. I went ahead & heated both packages. The mashed potatoes had an off odor about them. I tasted them & they had an off-taste as well. Of course we had company so I asked everyone to taste them. No one liked them so I had to dig out some real potatoes to use. Not a good product & certainly not up to Bob Evans' standards! As much as I love your Original Mashed Potatoes, I didn't like anything about these! (Neither did my company!).

Had breakfast with my GF. We are seated at 12:40. We did not speak with a server until the manager came and took our drink order at 12:56. There were 5 servers on the floor how did we get over looked it wasn't busy. After receiving the food 20 more mins later the bacon was burnt, eggs done wrong, sausage not cooked thru completely. WORST EXPERIENCE EVER WE NOT BE RETURNING.
Manager did take off 3$ and gave us a box of cookies but it was not enough to stop this complaint.

On 11/21/2017, I and two friends had lunch at the Bob Evans restaurant in Phoenixville, PA.

My two friends ordered breakfast and I ordered a half sandwich and small bowl of chili.

The service was very slow, the waitress apologized several time, and my chili was brought to me after I had already eaten my sandwich and my friends had finished their breakfast.

There are definite problems with this location and its service levels.

On 11-22-17 I picked up you family style turkey dinner.

Disappointed, as the gravy and corn containers were only half full. Seems like their cutting back. The gravy containers were only half full, not enough to cover for the amount of mashed potatoes received. The corn was only half full. On previous orders, I ordered green beans and received twice as much then the amount of corn.

This is the fourth year I have ordered this dinner for Thanksgiving. As it is too much for me to cook a full thanksgiving dinner.

Rita Pirkey

email [protected]@att.net

Our total experience a let down. No hostess to great and seat. Waited around 10 minutes for waitresses cause change of shifts and no waitress to serve us. Ordered food, arrived luke warm, sent back ham for grill was not cleaned. French toast no taste. Later tried getting refill ice tea, switched to coffee. It was hotter then our meals. Left there still hungry.

Nov 18/17 6p.m
Place was not full maybe 8 tables with customers..the hosts looked around the place to see where she could seat us as if none in sight an yes I know they have to give to waitress equally...i told her booth or somewhere off to side she sat us in middle room an ignored us when we asked to sit over to side...food was lukewarm an hashbrowns uncooked told her she said sorry but never offered to make right which was ok the time it took to get our food was half hour 45 min breakfast food shouldn't take that long we an one other table she had...biscuts were hard the longer they set the harder they got...ehen we went to pay we told manager how food was she was hateful then when our card didn't go through we said hey will just pay cash she agruged an insisted to run card again...we said we will not be back ever...its sad that Bob Evans had gone to he'll in a hand bag there..dirty tables that should of been cleaned...hosted as I said had more then plenty tables opened all over she made others wait so she could clean a table then sat them elsewhere
Totally disappointed in the service

The noodles were overcooked and the sauce was runny and chunky. Absolutely terrible. Had to throw it out! Wasted my money and it looks like I'm not the only one who had a problem. Might want to do something about it. We deserve something for our inconvenience! I've never had a problem til now. Was purchased at Walmart in lebanon tn. Proof of purchase [protected].

I just came back from Publix today, November 14th. I live in Orlando, FL. I've always loved Bob Evans Mac and Cheese, I eat it all the time. It's my absolute favorite. But the Bob Evans Mac and Cheese I've had today was absolutely terrible. I had to throw it out. It was definitely spoiled. I though maybe it was expired but it says it's good until December 5th. It even smelled bad but thought I would take a couple bites anyway. Bad idea. It was so gross. I have NEVER had this happen. Bob Evans products are usually always great but this one was just down right disgusting. Please make sure that your products are still good before you ship them out. I would hate to not be able to eat my favorite Mac and Cheese.

I've been a patron of Bob Evans restaurant and groceries for many years. My family especially loves the macaroni and cheese, which is why I'd normally buy several at a time.

On November 11, 2017, I purchased 2 packs of 2 Bob Evans macaroni and cheese from Walmart in North Little Rock, AR on McCain Blvd. When I went to warm up the mac/cheese, I almost vomited from the odor invading my nostrils. Clearly it was spoiled. I opened the other 3 mac/cheese and they were spoiled as well.

I contacted Walmart who amicably offered to replace the mac/cheese, which they did. This time both Walmart and I checked the expiration dates on the new mac/cheese (12/13/2017) and was satisfied that it wasn't bad.

Before warming the mac/cheese up for my daughter I decided to sniff it just to be sure, and I vomited everywhere. The smell was so disgusting--rotten cheese. Despite that the expiration date hadn't come to past, the entire batch of mac/cheese is spoiled.

As a matter of fact, I contacted Walmart to inform them that they needed to remove the entire batch of mac/cheese because it's all spoiled. It could possibly make someone ill. Walmart staff then opened a fresh pack of Bob Evans mac/cheese and discovered that it too was spoiled. They promptly removed the entire batch, as suggested.

This is disgusting. Bob Evans is either marking expiration dates on products that are already expired or products are going bad during transport, which in any case it's still your fault.

Citizens trust the products that you package to be safe. We have faith that Bob Evans practice measures that ensure quality products. I've personally believed that Bob Evans was a business of integrity. Not so much anymore.

Your disgustingly spoiled mac/cheese could've caused my baby to become ill.

Store was Washington Pike in Bridgeville/Collier. We sat down and there were coffee mugs on the table upside down. We turned them over and they were dirty. There were coffe grounds in the mug. I asked for new mugs she asked why. Then she turned them upside down at another table for someone else to use. Besides her loud behavior which we could live with if everything else was clean. She served food to tables that came well after us. Other tables had that happen to them as well. Our order was not correct. The cashier didn't even ask how our meal or service was. I guess she knew better. We won't be back. It's a shame too. We used to go monthly.

Yes, we went to Bob Evans in Wabash Indiana there service was the worst I've ever seen we arrive at 1 pm our food didn't get serve until 2 pm food was cold potato was done not one time did the manager come over to check on us the manager sent the the waitress to tell us our food is free still no manager came to apologize for what has happen it made feel like we were being discriminated against I've never felt like this. I will be trying to find an attorney to take our case. We will never go there again for the rest of my life. You know when you don't feel treated right. God bless

Bob Evans Restaurant #436
3988 E. Broad St. Whitehall, Oh 43213
Table 42/1
Guest; 4 Store no. 30089 - Date: 10/29/2017

My party of Four came in was seated at 1:30 pm. 15 minutes later after asking for our waitress to serve us. We had ordered our lunch and was waiting to be served. At 2:20 pm. I had asked about our lunch. The waitress said they were slow in the kitchen. At 2:45 pm still no lunch. Food was cold and I even Did not get all I had ordered. We spent about the total of Two hours.

The taste was terrible. I ordered mashed potatoes with gravy. There was so much gravy on them they were soup like. The flavor of the gravy was bad and artificial. The sauteed onions were not cooked properly. It was like they were still crisp. Very dissatisfied customer. It was a carry out so I could not send it back. Also I arrived 5 minutes early and the foid was already ready to go and was only luke warm.

1. On Sunday, October 15, 2017 we placed a call-in order to go in the amount of approximately $50.00. When we arrived home, we realized we had been shorted a pumpkin bread loaf & a side order of grits. I called and spoke with the "manager" and she said I could come back; however, if I went back to pick up the items, out other food would be cold. I was very upset due to the time I had to take away from our family time and breakfast because someone did not check the to go order. She took my contact information and assured me she would put a gift card in the mail. Which I told her would have been fine.

2. It takes 1-2 days for mail to get from Bob Evans Bluefield, VA to my house in Bluefield VA. Each day I have checked the mail to receive nothing from bob evans! You absolutely cheated me out of my money!

Now I have to take time out of my very busy day to attempt to recover the money your company owes me!

I doubt I will ever go back to any bob evans again!

Sincerely,

Melissa Pruett
[protected]
413 Ridgeway Drive, Bluefield, VA 24605

Tuesday, 10/10/17 @ 6:17pm: Went to Bob Evans in Mount Dora, FL. Took food way too long to come out, food was only slightly warm, coffee also. Waitress Lauren, with her yeahs, uh huhs & lack of personality, needs to find another line of work, because being a Waitress is not for her. Manager, just as rude, plus couldn't understand a word he said & he was sweating so profusely, I thought he was going to pass out. Won't be going back anytime soon. A very unsettling experience.

To Whom it May Concern:

I purchased your Bob Evans Original Pork Sausage on 10/7/2017 from Super Giant in Long Neck, Delaware (Millsboro). When I was in the middle of cooking I flipped one of the patties over and a roundworm was curled up on top of the patty! My concern is some of these were made yesterday morning and consumed! We always purchase this product and have never seen this before. I would like to speak with someone regarding this terrible situation!

10-1-17 I placed an carry out order on line. I ordered 1 meat loaf dinner & 2 turkey 3-course dinners & added a cup of the potatoe cheese soup. Not until I got home did we realize that the turkey dinners only had 2 slices of turkey on a giant pile of stuffing & no cranberry sauce. I feel cheated out of a turkey dinner! For $12.99 the meal should have more turkey & all its sides. Was I paying for a stuffing dinner or turkey? Because all we got was stuffing! Was very disappointed!

I had cold crepe, frozen blueberries, raw hotcakes, candied bacon was limp looked raw. On 10 01 2017 I was told the manager on duty about the food quality (Sara) she said she would remove those items from my ticket and she never did I paid full price with no item being removed $23.83 the candied bacon was still on my ticket I never received a new ticket with any variable dollar discount or deletion on it she didn't stop by back to make sure the issue was resolved.