Brink's Global Services
Reviews and Complaints

They get all upset when people cheat or rob them, but when one of their drivers wreck a woman's motorize wheelchair they refuse to make restitution. Over a year ago a Brink's driver in Columbus Ohio made a right turn on red without stopping and hit my wife and her motorize wheelchair. She suffered minor injures but her chair sustained over $4000.00 worth of damaged, which we had to pay out of pocket from an advance on my retirement account, on a $30, 000 less then a year old chair. They claim "he said she said" because the Columbus Police officer refused to take third party witness statements. They offer less than a $1000.00. They are very hypocritical.

Write a letter to the collection agency tell them to cease all contact with you according to the Fair Debt Collections Practices Act and they must stop all contact with you effective immediatley. Send it certified mail with return receipt. If the collectioon agency gives you any notices or contacts you after that, then you automatically win $1, 000.00 from the collection agency after that if you take them to court, but you need to save the documents. If the collection agency has given you any notice / documentation stating that the money is due NOW if they use the words NOW, Immediatly, or threaten to attach wages before a judgement against you, ect., then again you automatically win $1, 000.00 if you take them to court. The $1, 000.00 should be enough to knock some or all of the money you owe. Tell Brinks to Go fly a Kite.

Sorry to hear but brinks did come out and fix one of screen that had been broken because of ike they came out and repaired it with no problems . Its odd that they would tell you that. i paid for the extended warranty as well but i told them i had been out of town and the screen had split and looked black and inky and the system kept beeping at 10 pm each night and unless you pressed cancel cancel twice it would ring again. I am sorry to hear about what happened to you .

They scammed me too in a different way. The best way back at them is to switch service as soon as your contract expires. They only win when you are paying them. Find a small local ly owned company and get service you pay for. tay away from Brinks, they are the worse of them all.

I have been a Brink's customer since 1993, and have always been happy with their service. I also have the extended service plan. My agreement states that the extended service plan excludes damage caused by acts of God (except lightning). It makes sense that this exclusion would apply to hurricanes. That's why you carry homeowners insurance. A few years ago, I was relieved to learn that the extended service plan DOES cover damage caused by lightning or power surge. After suffering a lightning strike that damaged my security system, along with several other appliances, I was happy to have a Brink's representative tell me that they would send a technician to my house on Sunday afternoon to repair the damage, and at no charge to me! Previously, when I had ADT, their service technicians always told me the problems with my system were due to lightning, and their service plan does not cover lightning damage. I paid again and again for service calls and always thought I was being ripped off by ADT because they just didn't want to honor their extended warranty.

I could not agree more about this company. You are paying for the Brinks name and nothing else! Brinks refuses to back you up or help when their "business partners" fail. We had 2 alarms go off this last tuesday night. I was very scared. I did not trigger the alarm so I knew something was wrong. Brinks called me. I told them to send someone and I sat for over an hour waiting... scared and freaked out. After an HOUR I was so mad! If something had been wrong, my children and I would be killed and who knows what else! I called Brinks and they said I would have to call the security company myself. I am sorry but why am I paying Brinks again? So the RUDE Customer servicce lady gace me the number to call and it was disconnected. SO, I called brinks again and I was given a 1800 number by the next rude customer service lady. The 1800 number was a S@x line! HELLO! How professional is that? I called Brinks yet a 3rd time and I was given yet another number. I called and got through but was told that I needed to leave a message and someone would get back with me. ... No one ever did. Brinks says that they are a dispatch company. They arent installation, security or anything else BUT a dispatch service. What a Joke! Anyone thinking of getting Brinks should reconsider! I have been let down and feel like Brinks is a joke! I could call the police myself.

Thanks Brinks! YOU SUCK!

There is no such thing as Customer Service at Brinks Security. I just had my system installed May, 2008 and there are problems. When I talked to the GM & District Mgr., they were verbally abusive to me and basically said that I couldn't do anything about it because I signed a contact. They put several holes in my drywall trying to install, 5 holes in my new patio door, and didn't clean up any of their mess. My home phone no longer works and my sliding patio door won't open because they have the connectors too close to the frame for it to slide. Yet, they don't see why I'm unhappy. They have damaged my home trying to install this (not what I call professional). The way they talk to their customers should be a crime. When I called to complain, they raised their voice to me and treated me like I was an idiot. If I had it to do again, I would have never called them (many people told me that have had them and didn't like them). One would expect better from them.

the contract clearly states that the service plan does not cover any thing that YOU do to the system ie change phone carriers change out doors or take a hammer to the keypad and why would it im a tech for a dealer branch and ive experienced them all and have never had a customer complain once it was explained and if ive said it once ive said it a hundred times READ YOUR CONTRACT no one can complain about anything that they themselves have signed off on

Can you try and Take them to small claims court? Its only $30 - 100 to file in most places and you don't need a lawyer and they can't bring one either.

I'm had them for 4 1/2 years now and mostly good service but recently their customer service gave me a really bad attitude on the phone and they wanted to charge me $120 or something per hour to have a rep come out and fix my phone lines so they work with the alarm system after I changed phone companies. I have their "Platinum Service Plan" which is like $5/month extra but they still don't care. Its not what I was told when I signed up. I ended up figuring out the wiring myself.

Also, they recently broke the contract billing terms by automatically increasing my monthly rate without warning. I was told it would never increase as long as I remain a customer. I was set at $32.99 and then recently they just started charging me $34.99 without notice. Its really shady! Beware of their billing practices and contracts. Read everything in the contract and get the sales person to sign a separate contract that you draw up which covers any extra promises he/she makes such as "your rate will never change"

Dave

$1, 500 worth of steak and food? First off, I don't work for Brinks, I'm just here to do research before I decide on my purchase. But really, get over yourself.