Brink's Global Services
Reviews and Complaints

hi my brinks outdoor lighting security unit works very good, "but" when i bought a pack of new halogen bulbs, the 1st 1 worked great, but the 2nd 1 i can't get it into the lighting fixture, it's just a very little bit to long. the bulb is a #7057 2 pack. can you help .. thanks john watkins.. i live at 16509 accolawn road, accokeek, md. 20607..

The motions sensor light is very nice, but we have some questions. The instruction booklet was not in the box. Most of the installation can be done, but there are some buttons on the light we can"t figure. It would be most helpful if you could mail us the instruction book. Thank you.

Dear All

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BEWARE OF THESE CHEATS – COMPLAINTSBOARD.COM

I have set the length if time for the light to stay on if motion is detected to 10 minutes. The problem is that or doesn't even stay on for one minute. How do I fix this. Yes, I double checked the switch.

Jonathan
soccerphreak@hotmail.com

bought 6 lights from walmart all are bad except one. Bought replacement bulbs from walmart. All bulbs bad, last no more than a month.

i purchased bar code [protected] item 7063 100 watt bulbs and its defective please send refund or replacement, purchased at wal mart perris blvd perris ca purchase price $9.97

I see other complaints about not having directions for the Brinks Security Lighting Systems model 7222w and they are dated 3 years ago and I just purchased this Brinks light and there are still no instructions. I cannnot find it on line either.

My company, Hampton Products the manufactorer of this bulb, is happy to help you with your defective product. Please feel free to e-mail us at info@hamptonproducts.com

I work for the company that supplies the lights and would be happy to send you the instructions. I couldn't find any contact information on your post so please e-mail us at info@hamptonproducts.com

I purchased a Brinks 7252 approximately eight months ago at Walmart. Light worked good till about a month ago when the (10000 hour) bulb went out. It has taken me a month to find a new bulb. I put the new $25.00 bulb in yesterday and waited through the night to see if it would come, which it did not. I checked the power to make sure that there was not a blown fuse and it was determined that there is power going to the light. I am very Unsatisfied with this light system. What do I do now?

I purchased one of these 3 years ago. Works PERFECTLY ! Lights up the entire 1/4 acre I needed it to. No complaints what-so-ever ! Installed it myself. Going to replace bulb/photo cell today after 3 years of continuous service. VERY satisfied with this product !

My light is orange and not bright led like advertised. What happens of the photocell goes out of if the ground is wrong. Or does it need the solar sensor during the day to charge. We set up and installed at night. It has not seen sunlight yet.

Just purchased two 7212 lights and mounted them too high to reach the buttons to adjust the lights. Now since they wont come on unless i manually set them to on, I get a ladder and turn them on...ticked off!

I bought 3 Dusk to Dawn lights and Walmart in Crawfordsville, , Now only 1 works correctly

I bought 3 Dusk to Dawn light at Wal-Mart s few week ago ...now only one works properly..What should I do? I do not have the boxes.

I am agree with this person's complaint

Recently I bought this light from Lowe'a from Woburn, MA I could use this for only 6 days and gone auto maticaly. Now never lights
only display show piece at the main entrance of my house.some sought of a smell came out, went to buy another to replace Lowe's has refuse to sell this product. I paid $79+ for this and installed from Licensed electrition paid $85 to installed.I just want my money back

I purchased 4 of these lights. 3 have failed. 2 had the photo cell go bad within a short period. 3 had the bulb go bad within a few days. Only 2 of the four are now working with the use of a 40 watt light bulb costing me 25 cents each. The original light bulb lasted about 1 week when they were susposed to last up TO 10, 000 HOURS.
John White
johnwhite6420@sbcglobal.net

ADT doesn't own Broadview. Tyco which is the company that owns ADT is trying to buy Broadview Home Security. Who knows if the SEC and shareholders will really let this happen. At any rate, your experience was more about an unhonest salesperson rather than an unhonest company. You could talk to the Authorized Dealer that sold you. Their name should be on the top of the "Installation Agreement" form that you should have gotten. Hope this helps.

The ADT transition hasn't fully taken place yet and everything is kind of in limbo. I can say this as a former Broadview / Brinks employee who is now actually employed at the real ADT. Broadview employees are working buisness as usual until everything happens, which is expected to be sometime in the third quarter.

Brinks systems were always sold as a lease. If you wanted to actually own the equipment, you had to pay extra. But the truth of the matter is, the systems contain proprietary programming that render the control panels useless for other companies to take over. As such you are best to just keep it as a lease anyways as if you end up moving, you would be unlikely to take the hardware with you.

I signed a 3 year contract with Brinks in December 2005 it ended in 2008. They automatically renew your contract for another year. You need to let them know, if not you are stuck. It became Broadview Security, and then it was bought out by ADT. I have called many times, but received different answers. The first time I called, they told me that I would have to pay them until August 2011, which I was fine with that. The last called I made, they said that I can cancel services, but I am stuck with the contract that I signed in 2005, until DECEMBER 2011. In other words, I will be paying them for nothing. I understand that I was in a contract but that contract was signed in 2005 with brinks. I was worried about getting burglarized, but BRINKS/BRoadview/ADT are the REAL CROOKS. ...This system is so outdated that a burglar all has to do is cut the phone line and all is left is bells and whistles. So unfair and I wouldn’t’ be surprised if this is legal. But because it is legal it does not make it right. I can’t believe that automatic ONE year contracts are acceptable in this country. They should be illegal! I have fulfilled my 3 year contract in 2008……

Broadview's monitoring service requires connection to landline phone service. Since moving to this house we have tried Time Warner Cable and AT&T landline phone service, and in both cases the phone line repeatedly went dead for extended periods of time, with NO WARNING FROM BROADVIEW. In other words, Broadview's system failed to notify us that our house was not being monitored! Due to the phone line problems we were forced to switch to Vonage. Once informed that Broadview is not compatible with Vonage, we switched alarm companies but Broadview is still billing us for the remainder of our contract.

Broadview will receive no further payment from me. I was a loyal customer of theirs for many years and when I needed them the most -- WHEN MY PHONE LINE WENT DEAD OVER AND OVER AGAIN -- their alarm system uttered not a single beep. If my phone line had been cut by a burglar I would have been robbed blind! When my landline phone stopped working for the 7th time I switched to Vonage.

This company has received thousands of dollars in fees from me over 8 years. I was such a loyal customer that when I moved I continued their service. However, when my landline phone stopped working not once, not twice, but MANY times at my new house, Brinks/Broadview FAILED TO WARN ME of this in every instance. Furthermore, after I was forced to switch to Vonage in order to have a working landline phone, Brinks/Broadview INSISTED that I continue paying monitoring fees despite the simple fact that their company was unable to keep up with technology that has been around for several years.

Wow! I was going to go w/this company until I read these complaints. ADT it is. Thanks! :D

I agree with your complaint 100%. Broadview is a terrible company in my opinion. I kept my contract with Brinks/Broadview for 5 years and after cancelling, according to the terms of my agreement, supposedly owing nothing, they claim their's a $500 equipment fee. This is nonsense. I was told I owned the equipment and there were no cancellation fees whatsoever after I fulfilled my three year agreement. They won't get a penny and I too will forward a statement of my experiences to local and National news franchises.

Here is a letter I wrote to management:

My Alarm was not registering when the back door opened as of this afternoon. To our dismay, we called and requested an emergency technician to come out and EVERY single person we spoke with denied our request. They said that the alarm still works (even though the back door alarm did not). I explained to them that we live in a high crime neighborhood and we have a 5 month old child who's room is right next to the back door. The customer service representatives said to just arm the motion sensor - I explained that someone could still walk in the house and get to our childs room without our motion detector getting triggered. After speaking to 4 different managers, they repeatedly refused my request for immediate service. It was then at the point where I offered to FULLY pay for the technician to come out immediately. For some reason, Every single manager said they were not able to do that because more than 50% of the alarm system still was functioning. I repeadtely asked why they could not dispatch a technician if I were to pay for it - All they did was continue to restate the 50 percent policy as if I was talking to a machine. The last Supervisor was extremeny arrogant, rude, and flippant when I explained to her my childs situation and that he could easily be accessed without the alarm being triggered.
We are now in a Hotel paying $256 per night because of your lack of service. I am extremely dissapointed with your company and how you handled this situation. It is one thing to be carefull before dispatching technicians at all hours of the day-I get that completely. When I offer to pay the technicians fee to give my wife and I piece of mind throughout the night, that is ABSOLUTELY ludicrous!
Again, I am extremely dissapointed in your company and your customer service representatives. For this Reason, I would like to Cancel both my Business account and Personal Accounts Immediately. I will be installing an ADT System first thing Monday. I have spoken to several friends and family members who have children and are your customers. Needless to say, you will be losing substantially more customers than just me. If this goes unresoved for the rest of the weekend I will be forced to send this E-Mail to ALL local and National news franchises who would be eager to pick this story up.
I will give you until Sunday evening to make this right.

I called to cancel my contract at the three year mark because I felt $35/month was on the high side. They offered me a better deal. $19.99/month for 1 year with $10 off the first 4 months. For the last 4 months they have been withdrawing $35 and $20 each month, not the $10 as stated in my written contract. After countless phone calls, 2 letters with copys of my contract, and one fax, I have gotten no where. I did learn that their fax takes up to 48 hours to process. After waiting two days, I called Rodger back. He was off that day, but the young girl explained that they ment 48 business hours before they get a fax. Nice to know the US mail is faster than Broadview's Fax Machaine. The fraud dept with my bank is now working with them.

Looks like I now know who NOT to sign up with. Glad I read this.

I changed from one VOIP service to another. The contract states that to notify them if I change providers. Well, I did. They are not compatible and want to sell me $300 worth of equipment so the system will work again. They do not put out a list of VOIP providers they are not compatible with. How are we suppose to know until it is too late? Now I have a system that is crap.

Per their request I sent them a letter to cancel my service. Broadview never canceled the account now I'm getting letters from a debt collector. I called the customer service office and was sent to voice mail. it's been 2 days of me calling and trying to speak with Donna Green at Broadview and she hasn't returned one of my calls. Do not use this company!

Just like everyone else that has posted a complaint, I too, have been a long-time customer. It wasn't until I needed someone to come out to reattach the window sensors (we had new windows installed) that I discovered the lack of customer care. Five phone calls and 2 emails later, I also thought I could cancel and move on but got the same canned response as everyone else- there is an automatic annual renewal. My list of complaints is too long to post so just please take all of our words for it and NEVER HIRE THIS COMPANY!

To my understanding, the credit on the account was given in lue of the new contract. But upon declining the new contract, technically in my view, that cancels the credit issued.

Your best bet, would be to call them back, and ask to speak with a Manager.

I bought one of your motion activated security lights.I have bought 7 or so bulbs in about 3 months and they were out for a month and a half because i didnt want to buy anymore bulbs.Finally bought 2 more the other day just to see if i followed your instructions completely and 1 lasted 2 days the other is still going(its been approximately 1 week)so far. Why would these lights do this?I am about to take this one down as soon as it blows another bulb and i will be looking into different brands.After spending around 50.00 on the light then 7 or 8 bucks a piece on the bulbs and then them only lasting sometimes a day or so it gets real costly.

Please call or e-mail Hampton Products, the company who manufactures your lights, a customer service rep will be happy to help you. [protected] info@hamptonproducts.com