Brookdale University Hospital and Medical Center
Reviews and Complaints

I am pregnant and went to the hospital to get my paperwork filled out for my job. The nurse practitioner Thora Francois ripped up my paperwork in my face. As i went into the garbage to get my paperwork she ripped it up some more and then called police on me. I was forced to go to the emergency room where I now have to pay 100 dollars when all she had to do was give me my paperwork in the first place. No one from patient relations has responded. I’m beyond upset and satisfied with the service of brookdale hospital

This is the worst experience in any medical facility ever. My loved one went in cardiac arrest on 3/31/23 at home, paramedics arrived and gave CPR and intubated him, He was rushed to ER via ambulance and received the absolute worst care.

Upon entering the ER, I was disgusted. There were patients EVERYWHERE. On stretchers against the walls, stab victim sitting around, in rooms...I mean absolute zero privacy. My loved one was placed on a ventilator. When we walked over to where he was, the curtain was not even drawn, he was shaking and jerking. We stood there for about 10 minutes looking around for staff. When Dr finally came and questions were being asked, no proper answers were given, instead they let us know that they just changed shift and they were unable to respond at the moment, give them a minute, the Asian dr., was aggressive and the language barrier was TERRIBLE. The drip that was supposed to be going in IV was EMPTY. Who knows how long that was in need of changing. They then stated that my loved one was having seizures and the medication that was empty was for controlling them. It was obvious that he was not being cared for properly. The nurse then comes in and change the seizure medication and my loved one immediately stopped seizing. I was further disgusted because of the nature of the situation. loss of oxygen from cardiac arrest and now he's seizing with an empty IV drip.

They stated that CT scan and MRI were going to be performed and he was going to be transferred to CCU or ICU once space became available.

Once he was transferred to the 7th floor of Brookdale, CCU unit we were informed that visit were 2-3 and 5-6 daily. I could not understand this. Critical patients are only allowed 2 hours of visiting per day?

An initial CT scan was completed by 4/1/23 and we were given results. Still on ventilator, Dr said they were trying to understand why cardiac arrest occurred and a MRI was ordered for 4/3/23. They stated that my loved one's PCP and Cardiologist @ NYU would be contacted , they also stated that a Neurologist would be in to see him that day as well. This was NEVER done, PCP was never contacted nor NO MRI and NO NEUROLOGIST visited or examined. On 4/4/23, We were told 2-3 test were going to be completed to measure brain activity and it would take about 2 days. When I returned to hospital on 4/5/23, My loved one had been moved. Moved! without family being informed prior. When we asked why was he moved from 1 to 1 care, they told us, "there was nothing more they can do for him"! Totally broken to hear those words, especially after only being there for less than 1 week and mentioned testing were NEVER completed, but this was what was being relayed to us. I immediately asked to speak to dr. I spoke with a nurse who seemed to not have a clue as to what was happening, but she was in room. A social worker who also didn't have a clue. When Dr came in, we were informed that another CT scan was completed as well as an EEG. Still no MRI! Neurologist came in and stated what he stated without going in depth as to damage, how much was caused by decreased oxygen, swelling of brain...NOTHING! Immediately we asked for documentation as to what was being put forth to us. I no longer felt comfortable with what was happening. 4/6/23, still no MRI or further testing, he opened his eyes and moved his feet when it was touched, he flinched his body slightly when needle was stuck to draw blood. This showed me some sign of hope. The DR stated that was reflex and that he was unable to fell. How? There was no logical explanation that was given. 4/7/23, I entered the room and there was a horrible smell, my loved one was laying in his own feces and had vomit on his gown. When asked why was he still in that condition, a dr. apologized and they actually started to do their job. There is no way someone in his condition should be laying in feces and have stale vomit on clothing. Nurses are paid to do a job and be mindful. His mouth was filled with whatever residue from vomit and seemed to be choking or in discomfort. We also had to ask why wasn't that suctioned?

This is the worst place to take someone if they seem to be on their last. It seems like because what seems to be close to deaths door is a reason to be negligent in this hospital. Would my loved one be in a better state if the quality of care was better and actually given? Why is the policy in hospital for critical patients? moving patients? informing Family? Bedside manner expectancy for CCU? This was totally unprofessional. Everyone there seems to have a language barrier, an attitude, unsure of what's happening and a lack of professionalism.

Everytime I need to book an appointment and call the Eastern pkway location for anything there's an issue. The customer service you receive is despicable. You're placed on long mute times, Noone comes back to the line saying one moment or sorry for the wait. The front desk staff is surly and have no fron desk training. How about greeting your patients or even acknowledging that they are there with a quick one moment?!

I was admitted to the error by ems. I lost a filling in my toothe and I've been sitting here for four hours in pain new people coming in and going. I am very upset about this and in allot of pain. I would like to speak with the next chain of command. This was my first time at this hospital and my experience is very poor. I Am a mother and I work and I realize allot being in this waiting room.

My mother went into the E.R. Dept. On Tuesday 12/20/22. I was told she'll be going on the medical floor and they're just waiting for a bed to be available. On Wednesday at 10:00 pm the ER Doctor calls me to tell me my mother is going to the telemetry floor. On Thursdday I go up to the telemetry floor to visit my mother, she's no where to be found. I go back to the ER, she's not there as well. The entire emergency room so upside down. After a while searching for my mother, a nurse eventually finds her on the other side of the ER in a corner.

Patient Brenda Greaves was taken to the emergency room on Monday 9/5 around 12pm. As of today, Wednesday 9/7, she is still in the emergency room. She was in a room in the emergency room but has now been relegated (along with many other patients) to the hallway. Brenda is blind, diabetic and a transplant recipient. She has not been provided proper meals, she has not been bathed and I don't know if she has been receiving her medication as prescribed. She is complaining of hunger and burning and itching in parts of her body. It is unacceptable for anyone to be in an emergency room, in a hallway for such a long period of time much less someone who is unable to advocate for themselves. This needs to be addressed immediately. I am her daughter, Carol Laverpool and I can be reached at [protected] OR [protected]@gmail.com.

My dad was scheduled for a colonoscopy, the gastrointestinal Dr stated that we would receive a phone call prior to colonoscopy to let us know what time to appear. We received no call up until the day before so I checked his online chart and it stated “colonoscopy @9am”. Later that evening at 5pm a young lady by the name of Hilda from Brookdale Hospital called and said that my dad was to appear at Brookdale at 6am for the colonoscopy. When we arrived at 6am a few nurses in the hall said they don’t begin procedures until 9am and they were sick of patients receiving the wrong information. How do you allow the elderly with ailments to sit for 3 hours waiting for a procedure to begin?! This hospital is unprofessional, the workers are incompetent and have the WORST bedside manners to say the least. The Drs there could use some training as well in the area of respect and courtesy. I live outside of the state and the care in other health care facilities including hospitals is outstanding.

my wife is in there on the 9th floor, first my daughter went to visit her mother and they gave her a hard time to see her, given her all kind of excuses and false information only to let her go after all the drama. Today April 13, 2,022 I went to see my wife, after taking all my information I was told that there is a 2 persons minimum per visit per patient and that there was already 2 people up there, I call my wife to let her know I was down stairs and that since they said the 2 minimum rule if she could have one of her visitors come down with the pass so i could see her, my wife told me there was no one up there with here since there are no place to sit I because I have bad back and can not stand for too long had to go back home with out seeing my wife. Your service is lacking in professionalism, human dignity and just a lack of common sense altogether.

My father Royston Smith has been at Brookdale hospital since Monday January 3rd, 2022. He went to the ER and so far all I've been told is he's waiting for a bed. Whatever that means. I've called relentlessly to get an update on his status to no avail. I've constantly been told that a doctor will call me back and no one ever does or I'm transferred to several phone numbers and eventually hung up on. Every single day Im told only the doctor can speak to me but they are busy. All I want to know is what is going on with my father. It is unconscionable the way a family member cannot visit, speak to, or find out the status of their loved ones in the hospital. My name is Rashida Smith attorney and counselor at law. [protected]. If anything has happened to my father, expect a lawsuit.

I have been a patient for over 20 years and the treatment has become subpar at best. The neurologist, DR. FRIEDMAN, told me during my last appointment that he had no time to read the results of a MRI that i had recently taken. He said whatever dr. gave the authorization should be able to help me out. I have had issues with this man for 2 YEARS. He is either late for appointments (4 hours and better) or he brushes off my issues. I am in pain (back, hip and leg) and I am being ignored.
The administrator, Mr. Toppin, has done much of nothing to resolve this behavior. The doctor that I have been seeing, Nurse Belle, has left the hospital and I was given a doctor, Dr. Patel, that I do not like. She has no bedside manner whatsoever. This hospital is PURE TRASH. There is no respect for the patient or their needs. This is UNACCEPTABLE. We won't get into how this clinic does not answer the telephones when you call. This place needs to be SHUT DOWN.

I have a laptop that has been damaged because of faulty wiring. My grandson was a patient in the facility on December 20. On said night my computer was low on energy and I went to plug it in to charge it. Instead of charging the battery died and now it does not come back on. Who is responsible for this? It is a pre-owned laptop yes but it worked perfectly.

To whom it my concern:     Emergency Concerns
My name is Charles Branch, this is in regard to my mother Barbara branch. She is a patient at your Brookdale hospital in the emergency department. She was admitted on Monday early afternoon by ambulance.Monday someone called from brookdale hospital to find out information and what type of medication for my mother because she does not go to brookdale hospital. I did not have the information they needed at the time. So the person said they would call back at 12 noon, I never received a call back at all. Her primary hospital is Long Island Jewish Northwell Hospital. The ambulance brought her to brookdale because of her condition. For the last two day, Me and my brother have been trying to contact the brookdale hospital. We have been calling and getting no information just the run with transfer calls to other extensions. No one ever picks up the phone or picks up and hangs up the phone. My brother this evening finally got through, but got nowhere. The person told him they can not give out any information because we don't know who you are, you might be the IRS.

Im mellisa Williams. My boyfriend Anthony Sneed 's belongings is missing. Came to brookdale before 11pm March 25. Transferred to kings county March 27 before 2am. That's when the nurse or staff noticed his belongings were missing. He's in critical going to sicu for possible kidney stone removal. In excruciating pain.. He was alone, I had to work Nypd school safety for the 75 precinct. Being his medical state, his belongings should've been monitored more carefully. No ones searched and ready to hand me a form. He was transferred in his drawers and a gown. He didn't come that way. This is unacceptable and someone should be held responsible. Items: black short goose coat with hood, black hoodie with yellow logo ps224, blue pants with draw string, gray t-shirt. Wallet with bank card Carter Bank, drivers license, other cards, company car keys, house keys, mailbox keys, 1 pair of black and white 33 Jordan's size 8 and a half 9.

Service at Star clinic — receptionist Christin — due to this lady — this same problem exists, and today I was kept on HOLD 0221 pm for 15 minutes... I just HUNG UP. I will call somebody else tomorrow when this lady does NOT WORK. (03/17/2021)

I have lost all confidence and I am not able to get an appointment for a patient — it is depressing for me — BUT WHO cares.

Kanna Raj

I work for the department of health and my job is to link patients who are out of care to Star clinic. My name is Kanna Raj

There is one female front desk receptionist (Christin) who looks after the scheduling the patients — and she behaves very rude to me-whenever I call and I tell my name — she keeps on hold for a long time, and after having been tortured like this I decided to spell out the patient's name and ask for an appointment - and this methodology used to work.

Now she realized that I was calling and she started acting out. What is more important for me is my patient needs an appointment and I don't need any argument with any staff and I am helping the hospital in increasing the OPD strength and that way you get paid and the patient is also linked..

This lady Christin need not advice me as to what I should do?

To Whom It May Concern:

I have a very serious matter. My name is Clyde Philippe and I am healthcare provider working in Virginia. My sister, Sophia Philippe, was admitted to the Brookdale Hospital, Adult Comprehensive Psychiatric Emergency Program for observation; because the EMT reported that she was a threat to herself and her family. When I spoke to my sister, she admitted she was enraged at the time and told the 911 operator "she could not take it." She had been fighting my mother over a bill dispute and was not in her right mind temporarily. At this time, I called the hospital, spoke to a Ms. Riley and requested to speak to her doctor. They transferred me to a Dr. Chowdhury. Dr. Chowdhury, the resident physician, knew who my sister was immediately and said that their care plan for her could be as long as a 14 day hold. I asked her if it was involuntary or a voluntary hold. She explained that it was involuntary hold, but it would be ultimately be decided between my sister and her attending physician. She then told me that the plan for that evening, which was May 2nd, would be a formal evaluation by a physiatrist and then admission to the inpatient ward upstairs. Dr. Chowdhury also said she would seek a Release of medical information, so my sister's status and treatment plans would be shared with me. I understood this very well working in a hospital setting myself. My sister called me back and told me that she had not showered for over 24 hours. I called the ER observation room and asked why. Their excuse was that patients do not usually shower in the ER and would rather shower in the ward. But I explained to the nurse that at this point, it was a ward to my sister as she had been in the ER for over 24 hours. The nurse explained that it "was the other shift" and that she would take care of my sister now.

Later that evening, I was alerted by my sister that immediately after she showered, they transferred her upstairs to the inpatient ward. She did not see a physician or physiatrist on duty. She had told me that the emergency room nurses account and statements were taken as observational notes and that the physician transferred her based what they had observed. This is unacceptable. I proceeded to call the Charge Nurse of the Inpatient PSYC Ward at Brookdale. When I spoke to the charge nurse and alert her of what happened, she told me there was no way a patient could be admitted to the ward without a doctor giving a comprehensive review of the patient's mental condition signing off the transfer. I asked the doctors name who signed off her transfer and was denied the information. I told the charge nurse that Dr. Chowdhury should have gotten a Release of medical information signed by my sister and he said that no such thing existed. The charge nurse told me to call back on Monday, after the doctor's rounds, at 12 PM. This was very frustrating for me.

I have been in the medical field for 9 years now. I have never seen in a hospital setting that a patient can be transferred to a ward, especially a PSYC ward, without seeing a doctor. My sister was of sound mind and was simply overwhelmed by the current status of society during the time of the incident and that is all she ever told any medical professional. To hold her for more than 24 hours, much less than 14 days, without a court order, and without seeing a doctor to determine her state of mind is not only negligent, but illegal. She is telling me that she was in the same room with men masturbating and people throwing up. This is within a close proximity during a time where a pandemic ravages our inner cities. She is being pressured to take depression and anxiety medications without a diagnosis and knowledge of her medical plan or course of care. I urge you to please investigate this as my sister's fragile mind is already overtaken by the current affairs. It is a doctor's duty to care for the patient's health. But how can he/ she, if they never even saw them? I am trying my best not to seek legal counsel as a fear for my sister's health in a hospital that is seemingly overwhelmed.

Thank you,

Respectfully,

Clyde Philippe
[protected]

yesterday 8am, my mother had an appt with the neurosurgeon at Brookdale. upon exiting the bus, she fell and hurt her foot. she went to the dr's staff and told them what happened. they told her if she goes to the emergency room, she would miss her appt. she decided to see her dr and when she did he sent her to the ER at 1145. she had an xray which confirmed a chipped bone in her left foot and a dr would splint it for her. she saw dr. gaines at 730 pm. why did it take so long for someone to help her? she is on seizure medication and did not have it with her since she didn't expect to spend 8 hrs in ER. She did not eat, nor go to the bathroom because she was afraid to miss the dr. when she asked nurse Estes what was taking so long, the nurse replied, "if you don't like it-leave!"

I was admitted to the emergency room at Brookdale University Hospital on 6/24 for a drug overdose. Later I was transferred to the first floor psych ward involuntarily. The next day when my mother tried to come to see me they turned her away and told us that patients who are in the first floor holding area are not allowed to have any visitors. I only was able to see her for a moment and exchanged a few words with her before they told her that she had to go.
The next night there was a patient arguing with the staff, claiming that he was not supposed to be here and that this was a big misunderstanding. He said that he only came in to Brookdale for medication, not for hospitalization and demanded to be see the doctor in order to be evaluated for discharge. Another patient got up and started to argue with the staff as well, and for no apparent reason. I talked with the man who claimed that his admission to the psych ward was a mistake, and expressed my sympathy for him and tried to calm him down. I criticized the staff for the way they were treating him. One of the nurses decided to quell the dispute by administering antipsychotic injections to the two men who were arguing with the staff. The patients agreed to be medicated. When the nurse informed me that she had an injection ready for me, I was stunned. I had done nothing wrong, or so I had thought. I merely expressed my concerns about the way they were treating this man. I was respectful, and peaceful, and I never raised my voice against any one. Nonetheless the nurse saw me as being a part of this disturbance, and complained that the staff were not able to do their work, because too many patients were disturbing them. I did not want the injection, and I feared that combined with the toxicity of the drugs already in my system, that this would surely kill me, so I refused, and said that I do not consent to this injection. Without even a warning, four hospital security guards surrounded me and restrained me to the floor. They put me into a position where my face was pressed against the floor, and barely able to breathe. One of them told me to kiss the floor. I gave up and decided to play dead. They restrained me to a bed, and wheeled me into a room and left me for dead. They did not even send a doctor to counsel me or to explain what I did wrong. A half hour later the nurse came in and let me go, but it was a horrifying ordeal, which left me permanently traumatized.
The first floor holding area is a miserable and dreadful place. It looks like a dungeon, the bathroom is filthy and the furniture in the dining area is torn apart. It is a dangerous place where patients seeeking help are not at all cared for. Instead the staff routinely drugs patients, patients are not allowed to freely express themselves, and dissent is violently surpressed, and it must be shut down for good.

I was a patient at Brookdale University Hospital in Brooklyn, NY on 10-30-06. I was in the coronary care unit. I received practically no care, coronary or otherwise. My roomate was deranged, and yelled continuously. I was across from the nurses lounge, more properly the bar and lounge. The noise, laughter, and chatter was unbelievable. I pushed the call button, and pulled out all my monitor leads, without any response.Some nurses supervisor came by the next day and took notes, but never furnished me a promised copy. Of course I never received a survey form. This hospital is dangerous and should be closed. e business location and detailed comp