Newport Emergency Medical Group
Reviews and Complaints

Same thing happened to me. Contact your insurance carrier and file a complaint with the CA department of managed healthcare. Phone 888-466-***. California Law *** prohibits balance billing.

My wife had to go to Hoag Hospital Emergency room in Newport Beach, Ca. The emergency room is run by Newport Emergency Medical Group. Our insurance pays for any emergency room visits anywhere (Blueshield Silver PPO) regardless of whether they are in network or not. They billed us once and our insurance paid the bill and we paid a $400 copay. Now, they are billing us again directly for an additional balance of $1326.00. We have called Blueshield multiple times and they say they have not yet received this bill. We have been dealing with this since the visit on March 2- over 9 months ago! Now Newport Emergency Medical Group is sending us the bill directly once again and threatening to take us to collections instead of submitting the necessary claim to our insurance provider. We feel we are being harassed. If this goes to collections and our credit is affected, this would cause potentially $100,000s of damage as we are real estate investors. Calling Newport Emergency Medical group directly has resulted in no answers. They even told us they could not provide us our own information on the claim over the phone. They are located in Oklahoma. They hung up on us when we asked them to submit this claim to our insurance instead of continuing to directly bill us and threaten us with collections and destroyed credit.

I went to Hoag Hospital on 4/5 for a heart problem and Dr. P took care of me. I keep getting bills from this company saying they sent the bill to my insurance, but when I talked to my insurance (***), they said they needed more information to process the payment. On 7/9 at 12:00 pm, *** called Newport Emergency Medical Group (I was on the call too) and talked to a person named "Christine" at extension ***. She was really rude and didn't want to send the additional information by fax because *** didn't receive it in the regular mail. When *** asked if she could send the info again, Christine said it was already mailed and she could only mail it again. She was so rude the whole time! *** recorded this call. You can hear the whole conversation.

We visited a hospital in Newport Beach, CA on 8/21 for our daughter Summer's care. We had an in-network provider and paid our Co-pay. We were seen by a doctor. Later, we got a bill from Newport Emergency Medical Group for services rendered by a physician. The bill was $524.98. We paid it on 10/3. On 11/12, I talked to my insurance company about the coverage. They said they should have covered the charges. United Health Care paid Newport Emergency Medical Group $524.98 and told me to contact them directly for reimbursement. I called Newport Medical Group on 11/12. They said it would take 30 days to process the reimbursement check, but we would get it in the mail. Today, 6/14, we still haven't received the check even though we contacted them 3 times in the last 6 months.

I got medical help for a dislocated shoulder at *** Hospital in May . I got a bill from *** billing *** Newport Emergency Medical Group (acct N14938346) for $1,615.52. They said my Health Ins only covered a small amount, so I paid the bill in full. After I paid, I checked my claim through *** and found out that they paid the bill in full and I didn't owe anything. I contacted my insurance to make sure it was right, and they agreed that I should get a refund check for the full amount I paid, $1,615.52, from NEMG. Since September , me and my health *** have been trying to contact this Billing medical group, but we haven't had any luck getting my refund. They keep saying it's processing and on its way, but they always have an excuse and I can never talk to a manager. It's obvious they're purposely not giving me my refund check.

Newport Emergency Medical Group sent us to collections for a bill related to an exam on 12/30. We received a bill marked 'PENDING' in the amount due section. We contacted them about insurance issues and they promised to refile the claim. On 12/16, we were notified by CMRE that our account was in collections. Upon inquiry, our insurance had no claim records from Newport Emergency Medical Group. We received multiple bills from the ER visit on 12/30, and all but the disputed one were settled by insurance. It appears Newport Emergency Medical Group may have failed to properly file a claim, leading to the unwarranted collections action.

On January 27th, I sought medical help at a local clinic. I promptly paid the hospital bill, but months later, I received a claim from 'Newport Emergency Medical Group' for additional fees. They represented the ER doctor and demanded $1229 more. Lacking insurance, I submitted my details. Nine months on, they requested $850 more, despite insurance paying $200. I couldn't even get a COVID test with symptoms. 'Newport Emergency Medical Group' shares the hospital's address, yet they claim to be separate, and the billing company offered no solutions.