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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] review: Worst service and foul by AE 57

M
Author of the review
2:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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My father went and paid Rs 500 for getting an internet connection in my village. After taking the money the bsnl people told that they would come in 24 hours to give the connection, however, even after two days they did not respond. When my father went this morning to speak to AE, Mr. Chiranjeevi Reddy, TT - Mr. Anand spoke rudely and told that they can't give connections to small villages and they are not interested in serving village customers. Many trips to these offices have resulted fruitless. My landline number is [protected]. Hope the authorities take action against these insensitive people who treat customers with no respect. They are a disgrace to BSNL and to the society as a whole.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

57 comments
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rajesh soni
Jun 01, 2007 12:00 am EDT

I have being using broandband connection of bsnl at night times, i do not get connectivity continues it breaks quite frequently, even i have complained to bsnl still there is no fruitful result!

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Deepak M
Jun 12, 2007 12:00 am EDT

We had applied for broad band connection during Feb07 and now its June 07 and still there is no response from the department. While private operators turn around in a week to 15 days time, we are finding that BSNL is not even willing to respond on the status. Is this the indication from BSNL that existing consumers should move to private operators.

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gaurav
Aug 13, 2007 12:00 am EDT

From last 1 month, my internet is not working. Everytime i want to connect the internet there has been a error, what a fu***ng facility bsnl give to their customers? Many times i go to the bsnl office for complaint but no one comes to my house to attend the complaint, bsnl hasx a very very poor facility,bsnl is just like a ###, fu***ng ###!

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Rajat Dhawan
Oct 14, 2007 12:00 am EDT

BSNL Broadband provide bad data cable bad services. We applied for broadband though its working but it disconnects after few seconds due to bad data cable The cable is new and they dont even entertain complaints.

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piyush mehta
Nov 01, 2007 12:00 am EDT

I had opted for the bsnl broadband service on 1st april 2007 with the virar exchange falling under kalyan dist maharashtra, but i have yet to receive the connection even after 6 months is this there policy to handover their customers to pvt players.

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Janahar Raj
Mar 03, 2008 5:44 am EST

The connection between net and internet goes off very freqently. Dowonloading is frequently intrepted because of this problem.

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jayaramvgc
Mar 11, 2008 12:16 am EDT

Yes , I too have been experienceing the connection snaps in the middle of download. DSL light on the modem is never steady there after. Complaint to the concerned is not yielding any solution. The filed staff it appears know only about Line repairs but nothing about the routers and splitters!

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amrita bhushan
IN
Mar 31, 2008 11:44 pm EDT

i have applied for broadband connection to bsnl through my no. [protected] but till now didnt got anything . please take care.

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Nooomore
Annapolis, US
Apr 01, 2008 7:44 am EDT

I am very much frustrated after taking the BSNL Broadband line to my home. The service is very bad. They just take the complaint and I don’t know where they throw it. The Area Manager and Line Man are so lazy, they are not even ready to pickup the phone and listen to us. Even the customer care people are so rude in the call, they just say they have forwarded the complaint to the concern department.

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chandan
Apr 15, 2008 1:59 am EDT

Hi,
I have BSNL broadband 500 plan, I had downloaded between the free hours of 2 -8 night, but the usage has not been put into normal usage and not been considered for free usage.

Do anyone have faced the same problem?
what is the solution for this?
Whom should i contact?

Thanks in advance

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manual raj g
Apr 17, 2008 2:11 am EDT

i got my broadband connection in the month of january 2008.but still i din receive my user id and password to check my account usage...i went direlcth to bsnl office and asked but i din get the proper query from them...then i called to customer care but there too i din receive any query...so am requesting u to create a new user id and password and forward to my mail id as i mentioned above and call to my land line number and inform me...

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devanand sharma
Apr 25, 2008 1:50 am EDT

my internet work's once in a week and telephone number assigned in my portel id is wrong. the phone no. is 245264 and portel id phone no. is 245269 which is wrong. since past ten days no action has been taken against it. so do needfull as early as possible.

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Vivekanand Vadlamudi
Apr 25, 2008 8:50 am EDT

Dear sir,
This is vivekanand vadlamudi from tenali having my landline number [protected].I got an Extra Bill in the month of february.If you observed my log in february month.Daily i am connecting internet by 1:59AM.ON 12th feb the log is 1:59AM to 2:59Am of 492MB data.i think you are offering free usage from (02AM-08AM).Then how is it possible to download a 492 MB data in 1 minute in2 MBPS line.it happens in the whole month.Daily your log is minimum 15 minutes .daily i am connecting at 1:59AM.so that i got an extra bill around 800+ in the feb month.So, I request you to please reemberse my extra amount as soon as possible.Waiting for your reply...
THANKING YOU,

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sunil
May 03, 2008 11:23 pm EDT

the www.data.bsnl.in site is very unuseful site for me because this site is always not open or it is down so i can't see my data usage and this is very very big problem for me.

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Akramul Jakir
May 09, 2008 11:31 am EDT

i am not being able to check my usages of my broad band. bsnl office didnt provide mail user id and pw. so i cant change my cannection id & pw.

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Chacko Varghese
May 17, 2008 8:51 am EDT

www.dataone.co.in site is not opening to check the account usage

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Vaibhav
Jun 01, 2008 4:31 am EDT

I have a BSNL connection which has the speed of 1 MBPS. Even though it is 1 MBPS, the internet connection is too slow.

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tulika
Jun 05, 2008 6:01 am EDT

i have a bsnl dataone broadband connection.the site of dataone i.e. www.dataone.co.in is not opened so that i am unable to check my usage details. and this is going to be abig problem for me. plz slove it immediately.

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Mubahir
Jun 20, 2008 4:00 am EDT

i want to know boardband usage in a day but it doesnot display plz help that is your most kindness

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Mubahir
Jun 20, 2008 4:02 am EDT

i am most impressed actually i don't words to express how it is not but excellent thanks

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RATHINDRA NATH CHAKRABORTY
Jun 22, 2008 7:33 pm EDT

I COULD NOT ABLE TO CHEAK MY BALANCE IN MY BOARD BAND SERVICE.

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Shishir
Jul 05, 2008 4:38 am EDT

You are right man!

We should all give up their broad band connection, I am going to do it this Monday!

I have an 8Mbps commercial plan, they are giving me 56Kbps, my all complaints are fallen to deaf ears..

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LINU
Jul 12, 2008 2:36 pm EDT

DAILY SERVER SLOW

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jishu dey
Jul 16, 2008 4:34 am EDT

I have a bsnl dataone broadband connection.the site of dataone i.e. www.dataone.co.in is not opened so that i am unable to check my usage details. and this is going to be abig problem for me. plz slove it immediately.

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Kanai Chakraberty
IN
Aug 08, 2008 5:37 am EDT

I applied for BROADBAND services with BSNL, Kolkata, India. Instead of allocating my desired user ID ("klzsk") an user-ID ("kizsk") was allotted to me, by default reading. I have been harping hard for the change since last THREE years. More than a DOZEN requests have been made over a period of THREE years.

No actions have been made, so far.

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Harishchnadra Gharat
Aug 09, 2008 11:29 am EDT

hi sir please provide me broadband connection as soon as possible and immedietly. its very imp for me. i m the oldest customer of ur telecommunication co. i m very happy of ur service, so dont do bad impression of this broadband matter. i will assume u will provide me net within 15 days. thank you.

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Milind Purohit
Aug 13, 2008 11:03 pm EDT

Please help us to know our usage of internet.

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k.s.bedi
Aug 15, 2008 4:37 am EDT

sir, my mobile no [protected], I have deposited Rs5604 against roaming aborad U.S in the month of JULY 2008. on 14th Aug i reach U.S .I am not getting connection pleace help .moneyhas deposited in BHILAI (C.G) THANKS K.S.BEDI

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gopal
Aug 16, 2008 6:35 am EDT

For the past two days my yahoo mail is not connecting... all the other sites are connecting well but only after one or two attempts...

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dinesh yadav
Aug 17, 2008 8:49 am EDT

I have home plan 250 with free download of 1 Gb, but my daily download usage is not being updated in my portal i.e broadband account management.I am unable to keep track of braodband usage, this is like keeping me in dark.

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Rajashekar
Aug 26, 2008 10:22 pm EDT

Dear Officer,

I'm Rajashekar.k we have Bsnl broadband connection with 256kbps unlimited, to my Organization
my phone line down on 06.08.2008, still its not rectified. I'm given the complaint every two days, they said it's under process (underline cables problem). I think it's never solve.
pls give me correct answer means when it's rectified.

Details:
Landline Phone No: [protected]
Modem model: ut300r2u
Modem: utstarcom

Static IpAddress:
Ip: 59.90.213.68
Sub: 255.255.255.0
Gateway: 59.90.212.1
DNS: 218.248.240.23
AltDNS: 218.248.240.135

Regards
Rajashekar.k
[protected]

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sanket
Aug 28, 2008 8:25 am EDT

how do i check how much data i have used in my 500rs per month plan

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Sagarnil Nandy
Aug 31, 2008 5:26 am EDT

I have not received my portal id yet.Connection often gets disconnected does not stay for long time.

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NITIN SAHU
Sep 11, 2008 9:17 am EDT

I can't open my account on [http://10.240.43.216/webLogin.jsp]
site.Is my account is hacked or deleted.

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savarimuthu
Oct 16, 2008 9:06 am EDT

bsnl broadband is very poor connection beacuse in my line hotmail, microsoftwebsite, priatedbay ... like website is not open my directdownload speed is 10kb speed my plane is 2mb speed very poor connection pls take action pls

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divyanshu
Nov 22, 2008 2:54 am EST

This is divyanshu from roorkee. i have the bsnl broadband connection at my home. In the bsnl broadband i have the plane of 250 rs/month. i want to get the detail of this plan.howmany gb or mb can be used in the 250 rs/month & what is the download charges in this plan.

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jeni
Nov 28, 2008 2:56 am EST

hi i cant open the broadband site.wat can i do 4 that?
i want to see my usage as soon as possible.

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Dr.S.Datchayani
Dec 01, 2008 7:49 am EST

When the dataone broadband installed the service engineer told that in a couple of days the free e-mail facility would be made available by pop-ups.

Till date we could not enjoy the free email facility and do not understand why there is no call from data one after installation till date.

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Crazy-R
IN
Dec 09, 2008 7:17 am EST

Hi!
I agree with ur complaint, i'm also frustated with frequent break ups, i'm not understanding what to do? When i go for complaining they just give me some settings which does'nt works, What to do?

Tarun Taneja
Tarun Taneja
IN
Jan 04, 2009 7:32 am EST

No connection given for more than 3 Weeks!

We had applied for broad band connection on 12 Dec, 08 and now its January 09 and still there is no response from the department. While private operators turn around in a week to 15 days time, we are finding that BSNL is not even willing to respond on the status. Is this the indication from BSNL that existing consumers should move to private operators.

  1. Bharat Sanchar Nigam [BSNL] Contacts

  2. Bharat Sanchar Nigam [BSNL] phone numbers
    +1 (800) 345-1503
    +1 (800) 345-1503
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    Mobile
    +1 (800) 345-1500
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    Landline
    +1 (800) 345-1504
    +1 (800) 345-1504
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    Broadband
    +1 (800) 180-1502
    +1 (800) 180-1502
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    WLL
    +1 (800) 425-1957
    +1 (800) 425-1957
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    MPLS VPN
    +91 802 213 3200
    +91 802 213 3200
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    +91 112 332 7117
    +91 112 332 7117
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    +91 944 002 4365
    +91 944 002 4365
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    Head Office
    +1 (800) 345-1500
    +1 (800) 345-1500
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    Landline/Broadband
    1503
    1503
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    Mobile
    More phone numbers
  3. Bharat Sanchar Nigam [BSNL] emails
  4. Bharat Sanchar Nigam [BSNL] address
    Harish Chandra Mathur Lane, Janpath, New Delhi, 110001, India
  5. Bharat Sanchar Nigam [BSNL] social media
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Bharat Sanchar Nigam [BSNL] Category
Bharat Sanchar Nigam [BSNL] is ranked 77 among 346 companies in the Telecommunications category