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1.4 2 Reviews 203 Complaints
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Budget Suites of America Complaints 203

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7:05 pm EST

Budget Suites of America the stove

This email was sent to the managers 12.17.19
Two came to the apartment and gave the exact same assessment in regard to this issue. At this moment - still no resolve.

"I am writing this email as I have exhausted multiple attempts to resolve this issue with management and maintenance verbally, and through "maintenance requests."

My family and I have been residents of Budget Suites since August 2018. Since July 2019, we have not had a fully working stove appliance.

I have noted (and put in several maintenance requests) to date the following:
- The light indicators do not work to confirm that the unit is on.
- The front eye does not work. I have had several visits to replace the eye itself, with each visit resulting in the same problem. The eye worked once, but turned on only when the knob was turned on HIGH, with varying temperature. I have even reported a blue spark coming from the eye at one attempt to turn on. I'm no electrician, however the information I've researched certainly does not secure me in any attempt to use the stove safely.
-The oven heats rapidly, and many times over cooks or unevenly cooks.

I have several witnesses along with recorded videos to show my hand on the stove eye - with the knob "on" but no heat is generating.

At this point, we are beyond frustrated at the flawed attempts to cover whatever issue this appliance has. We question - is it or is it not the responsibility of Budget Suites to provide safe, working appliances to its residents? Over the course of our stay, we have encountered rude and poor customer service, which to an extent can be overlooked. (Although I personally would recommend customer service training or enforcement if such training exists). We have endured idle threats to be "put out" if late payment occurred again (again, a reflection of poor customer service). We have witnessed rules and regulations not be applicable to all residents and yet still make every attempt to comply with the standards of living here. We have put in maintenance request orders that have not been acknowledged until months later, i.e. the covering over the kitchen light was just placed on within the last two weeks after it being requested months prior. All of these things can be slightly overlooked to a degree, although personally I don't think they should be. But more than anything, what cannot be continued to be overlooked is the expectation of an on time full payment each and every week/month with no responsibility on management to provide fully working, necessary appliances. According to the Budget Suites website, this is indeed one of the listed offers. In the same manner that you, Budget Suites, would like your payments consistently - we, the residents, would like fully working appliances.

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3:28 pm EST
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Budget Suites of America infestation, customer service, false information, not following proper procedure, not humane

I recently moved into the budget a moth ago. I am here on business through alliance Rx There was a discrepancy where an employee gave me the wrong information concerning rent and the general manager knocked on my door and told me to would have to vacate if I didn't have the funds to pay for my stay by the end of the day after being told I could pay the following Friday and because I couldn't provide the name of the employee he used that to his advantage to tell me I would still have to vacate. They have a very friendly staff however upon arrival and visitation after paying (I did not understand that procedure) of the room I noticed roaches. I addressed the issue and was told by the general manager that someone would come to the room and have it sprayed. I stayed home from work that day and no result. I returned the following week to pay again and was told they would take care of it and here we are on or 6th week and there has yet to be an accommodation. last week 40.00 was taken out of my room while I was away at work and the door was unlocked after I locked it for fact before work at this time I would like to either be compensated or further action will take place this is ridiculous. if any additional information is required be sure to contact me [protected]

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12:25 pm EST
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I was a tenant for four months before my place of vacancy was burglarized and i was assaulted by another one of the tenants on the day of October 5th 2019. The assailant claimed to have lived with me for the two months prior the incident but in truth we had only been acquainted for the short time. In turn I've learned the man that kicked my door in out of...

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6:17 pm EDT
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I had rented room 1104 on 10/24/19 for one week and paid $545.00, not 12 hours later I contacted the manager and explained that I would have to go out of town and would not be needing the room and asked if I could get a partial refund, to which I was told no. I did not spend a single night, and am now out $545.00. No credit for a future stay, no partial...

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5:03 am EDT
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Neighbors around area are not property checked out a lot of drug dealing in budget suite . I could not sleep complaint to budget suite . Budget suite front told neighbors. I reported hearing lots of activity noises all through the night could not sleep for work next and day after it's been a couple of weeks of high trafficking in and out room above my room...

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1:08 pm EDT
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Budget Suites of America tax refund check

We've been waiting since august for our tax refund check and havent received anything. When are we going to get it? Its been 9 weeks. We are also charged for flooring when we were given no option on carpet or hardwood floor. How is that fair? We now have to pay for internet too per device. Im 8 months pregnant and having all these fees spring up on us after being here since july isnt cool. We also stayed here last year and was told we would get our deposit back and never received that either. We stayed for a week or 2 in december. Left with it as clean as when we came and got attitude when the lady called and I told her we had left, we were moving out of state, and wasnt given our deposit back. They knew when we moved in it would be a short stay because we were moving. We are owed money and im getting mad that no one is paying it back to us.

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2:48 pm EDT
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There is a woman in the front office of the budget suites she's EXTREMELY rude curses at the tenants makes rude comments and has a very very nasty attitude this is the 7 or 8th time I have been mistreated and talked to like a child by this woman in the office and management does nothing about it they continue to let her work here ... please someone do...

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6:25 pm EDT
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First of all the room we rented for the week was barely tolerable between the plumbing that kept a constant puddle by the toilet, the manager never told us it was going to take 4-8 weeks to mail us a check back for the deposit after being approved. Which took a few weeks alone. I will never ever even consider staying here again or any other location, I'd rather sleep outside on the curb

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6:27 pm EDT
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I lived here since January and have been charged for a microwave ive never recurved, paying for a phone that has never worked and haven't received a new one (several calls to office) Ive spent MANY days cleaning up trash that was scattered ALL OVER the court yard, pool area when I took my kids swimming, and I front of all the doors on my side of the...

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9:53 am EDT
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My husband and I moved in April 2016, stayed till May 2019. We were never happy there. The manager Marcus Grogan is withholding the security deposit return that is owed to my husband and I. He stated that he's not going to pay it because when my husband & I left in May 2019, he erroneously claims that we left the unit dirty and that we also left garbage...

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1:45 am EDT
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Hello, My name is Trinia and is hoping to have someone to care about my concerns. 725.261.1641. I was a loyal tenant since 2007. I do not like to complain but I feel as a returning loyal tenant I needed to let someone see how I am being treated. Even as working for a competitor with Emerald Suites South. I always recommended the location in Rancho S La...

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11:37 am EDT

Budget Suites of America tax rebate check

I have been waiting for my tax rebate from the Budget Suites of America location off of Walnut Ridge Road in Irving I have called several times I've even called the corporate office to no Prevail I'm always given the runaround and 4 months later I still do not have my check. I was told originally by corporate that my paperwork was never sent off and that they would give me a call within the hour that has been 3 months and I still haven't heard from anyone I called the location on Monday and was told again I'd be called back within an hour and I haven't heard from anyone yet again. What is the point of telling customers that after staying for so long your taxes will be sit back to you in form of a check if you do not receive a check so whatever scam that's going on I don't appreciate it and I'd like for it to be solved immediately

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1:26 pm EDT
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We have been plagued by a group of extremely noisy neighbors who live next to us. Despite complaining to the management staff (the manager avoids taking direct phone calls from the residents) nothing has been done to remedy the issue. Not only that, but there are numerous unsupervised children running around on the grounds and destroying the property. One...

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9:26 am EDT
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Hello my name is dana bailey I have been here at budget suites two years in october. And have never originally had a bed bug problem. But as of recent that has been multiple bed bugs in the seam of my mattress. I have went to management to get a resolve and they pretended to give us a new mattress after the complaint of multiple bites and bed bugs on the...

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2:13 am EDT
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I've been staying at budget suites of America for nearly a month I thought my daughter had mosquito bites do the monsoon season but when we took her to the ER they said they weren't mosquito bites, we later discovered they were bedbug bites we also discovered a bedbug in the home as well we are currently still staying here due to our financial situation we...

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8:34 pm EDT
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After numerous complaints and four months of waiting, including the manager telling us after two months that he made a mistake and forgot to send for it, we still have not received our tax refund check from the office. We keep checking every week yet we are always put off and have have only been spoken to once about this. I am starting to feel like i am...

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8:22 am EDT
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Budget Suites of America three days wait for payment

On noon August 31, 2019, Marcus the manager at this location would rather see me and my cat on the streets of Lewisville, TX than wait 3 days until the 3rd for rent payment. When I commit suicide on the 6th, I'll make sure that any news agency that cares knows it was Budget Suites of America that couldn't wait 3 days that was the last straw. All any one wanted was money. Budget Suites won't even wait for that. Again, they would rather I live on the streets than wait 3 days for payment.

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9:45 pm EDT

Budget Suites of America rent hikes and closed pool

The rent just went up again and they sited impovements to the property which is what they should do anyway and THEY should incur the expenses since the property belongs to them. Right after raising the rent, they closed both pools without even saying why. One has been closed for 3 weeks now and the other one closed 4 days ago with signs just saying POOL CLOSED. How rude to treat customers that way, especially right after another $10 a week rate hike. They are not even working on the pools! It's been 105 degrees every day and the pools are closed without so much as an explaination why. I think it's just a power trip for them.

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9:54 am EDT
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I can't get in the room to get my stuff and I broke and I homeless and I need that money back really badly I don't got nowhere and they said that manager is new I ain't got nowhere to live I broke and homeless they won't give me money back at all I don't know what to do right now I scared they gonna steal my stuff while I on the street I really need help I need a to place

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10:49 pm EDT
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Im not going to go into detail on this page. I need a call back immediately before i contact a lawyer. And submit the many affidavit from 6 residence. The colony property is ridiculous and yall are worried about the wrong things and felons and this and that. I have tried contacted yall amd nothing back. Your manager there is one unperfessional ghetto...

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About Budget Suites of America

Screenshot Budget Suites of America
Budget Suites of America offers extended-stay accommodations with fully furnished suites that include kitchens. They provide flexible weekly and monthly rates, catering to guests needing longer-term lodging options. Amenities vary by location but typically include on-site laundry and basic utilities.
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Overview of Budget Suites of America complaint handling

Budget Suites of America reviews first appeared on Complaints Board on Dec 20, 2007. The latest review A Cautionary Tale: Stay Away from Budget Suites was posted on May 18, 2024. The latest complaint Over charge's just to change the date was resolved on Aug 01, 2023. Budget Suites of America has an average consumer rating of 1 stars from 205 reviews. Budget Suites of America has resolved 20 complaints.
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  1. Budget Suites of America Contacts

  2. Budget Suites of America phone numbers
    +1 (623) 587-1700
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    Addison, TX
    More phone numbers
  3. Budget Suites of America emails
  4. Budget Suites of America address
    700 Walnut Ridge Dr., Las Colinas, Texas, 75038, United States
  5. Budget Suites of America social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 01, 2024
Budget Suites of America Category
Budget Suites of America is ranked 163 among 518 companies in the Travel and Vacations category

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