Budget Suites of America
Reviews and Complaints

I was moving in with the help of a couple friends. One of these friends caused the property to ask me to leave. I guess he didn't get what he may have wanted from me at that time which led to him driving my truck into my parked Honda civic. I could've used help with calling 911 BC he'd taken it and no one called or offered? I was so upset, hurt, and confused at to what just happened. And the property manager didn't help or show any concern or sympathy for my safety.
The deposit i understand but the weeks paid ahead.? I apologize for the incident tho i had no control over it only ask to please help me with this. I am homeless now and could really use it. Bless you and thank you for your time.

We paid the deposit and rent but never moved into the apartment and we were advised that the full deposit of $150 would be sent by mail but only received a check for $100 I called spoke with William the manager of the property and he advised that we were lucky we got the $100 I asked for Explanation if we never moved in why we weren't we weren't reimbursed the full deposit and no answer was given I believe we just got taken for the $50 Clean up Fee and there was nothing to clean up since we did not move into the room

I am writing on behalf of myself, Donna and my family - Texas residents who reside at a local Budget Suites. The following information I am submitting is in regard to Budget Suites and a series of incidences in which I feel should be not only highlighted but with actions taken.

On March 6, 2020 - I emailed management with several concerns, one expressively pertaining to the mold in my unit. According to Texas law, a place of residence is responsible for the upkeep of sanitary conditions; however, mold is a repeated offense in many units. As I addressed this concern in my email - I stated the following,

"Mold Concern: I was also addressed about the mold that grows in the window seals. This is the second unit I've been in, and as far as I can remember - the units themselves are prone to grow thick mold. We were told to clean this ourselves with bleach. However, to my understanding that should be the responsibility of professional staff here. It was well noted also that we were trying to keep the mold and mildew controlled in the shower tiles, along with the fact that the shower tiles are weak and breaking. I have two concerns: a) If it's the responsibility of the property to maintain sanitary and livable conditions (required by law) and it's understood that because of the structure of the complex (the position of the air conditioner as stated by management) mold is inevitably going to grow - why is it not a mandatory concern for maintenance each month? b) Secondly, bleach is just as hazardous to respiratory health as mold is; we use toxic-free cleaning supplies therefore IF you decide to take responsibility for the mold problem at hand - please give notice enough for us to vacate the unit so that we are not placed in the atmosphere of toxic chemicals. If fumes will be present for longer than 8 hours, (and therefore hazardous to our health) please make accommodations in regards to our housing options. Thank you in advance."

I did not receive any response to this email; note - I have several emails that I have sent over the past few months and management has never responded directly to the email - instead, I have received a phone call or an unannounced visit to the apartment unit.

On this day, March 6, 2020, at approximately 5:51 pm - I received a missed call and then voicemail from manager Scott Sharr, to return his phone call. I returned his phone call in anticipation of a response to my email. Instead, Sharr informed me that their maintenance man had entered the apartment unit - without prior permission - to "treat the mold" and my family's pet companion, Noah, "escaped." He continued his statement by saying that Noah was chased after and then ultimately hit by a car. My husband and I were minutes away from the complex and rushed home. When we made it, our companion dog was laid in their chair, in a t-shirt with blood on it. He was unresponsive. There was not a call to the police or any help for Noah, which as far as I know - that is not the proper response to a hit and run involving an animal, especially a domesticated one.

I am seeking exposure to this incident for many reasons. Over the past several months, I have made contact with local and regional offices concerning customer service and management issues. To date, I have no response for anyone other than the office manager at the site. Besides the mold infestation in several apartment units, and likely all of them, we have experienced harassment, threats, and even had our doors unlawfully locked!

I feel as though the property managers feel completely alleviated from responsibility, and as a result of their negligence and disregard for our civil rights as residents, my family (husband and three children) and extended family (mother in law, father in law, and brother in law) are grieving the loss of a what we considered a family member at the expense of Budget Suites. Scott Sharr verbally said that they (Budget Suites) have the right to enter our unit whenever they desire. I asked him to provide me with the policy on paper as proof and his only response was that he would find it. However, this is not the policy that we signed and have initials on. Further than that, we asked to see the footage from their cameras to verify the account of what happened to Noah and were instantly denied. We were told it would need to be requested by the manager himself.

My children are in emotional distress and hurting severely; showing extreme signs of post-traumatic stress and grief. As homeschooled children, Noah was a part of their morning and daily routine. He was, in their eyes, their protector, their brother, their friend. They are now uncomfortable in the home that my husband and I have tried to provide for them, in tears even walking to the door to enter because they won't hear Noah's alerting bark. As parents, we are concerned with our safety here and the lack of respect and responsibility to respect our privacy. What if my two daughters would have been home upon forced entry and the maintenance had caused harm to them? What if my private property had been stolen? There was no excuse to enter into the apartment and per the email - I specifically stated a request to be notified.

These managers and this company have a comfortable attitude in neglecting their responsibilities for safe and sanitary conditions. Not only that, for six months, I went without a fully working stove, and have documented proof of that. Just as well, a bordering neighbor requested a new carpet and was accommodated almost immediately. The business advertises a laundry facility, however, the washers do not clean the clothes, and the dryers do not fully work. We have been forced for months to simply choose to travel an extra ten minutes to have well-working laundry machines. When directed to be reimbursed, many residents do not see this reimbursement - which is a rip off because the machines are not free! These are simple, yet significant examples of the magnitude of this problem and why I feel as though awareness needs to be made to this establishment. Though we are grieving severely at the loss of our companion Noah, we want to make sure no other family suffers what we feel at this moment. No other family should have to endure what we are enduring!

For this cause, I am requesting that this company receive an investigation for its unlawful practices and refusal to provide safe and sanitary conditions for its residents.

I am still a tenant here and fear of any problems if I go deep in detail. She is VERY cruel, has no patience, and she isn't accommodating what so ever! The guy that works alongside her had to talk over her and accomadate me because she was being so rude and this was twice that he had to do that! I overlooked it the first time due to me being extremely tired and just wanting to lay down but the second time I can not turn a blind eye to! She wasnt even going to check me in because she was about to get off and told me that there wasn't anymore rooms. The guy butted in and said, "it's ok I will do it." She really needs to be talked to. Thanks in advance.

Let me start by saying: At first, customer service was superb and everything went well. Until we had an issue with the television wouldn't stay connected to the provided remote. We requested to have the television swapped to the standard 32 HDTV because we were paying for the 32 inches but had an old 28 tv that wasn't HDTV. They didn't swap the television and we couldn't change the television from the buttons on the tv set. We paid up for a month and the General Manager Marc gave us 5 internet codes to make up for paying for a month. That was great. However, not even a week later, the internet stop working. So we were not able to use the codes. We keep going to the front office complaining about it. Kerry the Assistant Manager told me not to use the codes and he doesn't know when the internet technician is going to fix the problem. Not only did he said that, but he also said that the internet doesn't work for our building which is building D. The lack of concern to fix the Internet issues is a disgrace and it has caused me an inconvenience with my online school. I want this resolved to have proper Internet services. With the tv, I had it removed by the hotel and purchased my own, which caused me to spend more money.

So I was staying at the Budget Suites about 2 years ago & I am still battling the health issues from a reaction to the black mold. While staying there, I complained about it multiple times & no one ever came to see about it. I was in & out of the hospital constantly & it has just taken a toll on my physical, mental, & financial even 2 years later. I tried to leave it behind but it's still haunting me. I would love to speak with someone about this.