Burger King
Reviews and Complaints

Congratulations, you've lost an otherwise-lifetime customer (yes, another one)
Do to being pressed for time, last week my wife and I visited the local burger king (kamuela, hawaii) to grab your terrific spicy chicken sandwich.
We ordered two sandwiches and a small diet soda. The bill was over $26... Not a typo. $26 and change.
Frankly, i'm amazed my local burger king is still open.

Burger king advertises specials on national tv to which we in hawaii are not entitled. I suggest you either stop the advertising in those areas where the special prices don't apply or subsidize those stores in hawaii/alaska/et al. With a net worth of >$7 billion I think you can afford it...
Iac, at this point, all I can say is, "good luck!"
I will miss your spicy chicken sandwiches...*alas*!)
Robin

Apparently there some kind of timer as to how long someone waits at the drive thru window. To circumvent this process you are asked to pull forward whether you are the only one in line or not. But the wait is the same. If the only one in line I expect to sit at the window until I receive the order. Trivial but a reason I no longer go to burger kind

01-06-23 at 11:00 a.m. at the Excelsior Springs, Mo. location, I wanted to place an order that was shown on the menu online, but Unable to place an order in the store because they said I have to have an App! How STUPID! Shouldn't need an App to order anything... You've lost a customer. I won't be going back, and I go there once a week.

Last night on December 31 I ordered 48.00 worth of food through Uber eats. They charged my card but I never got the food. Uber is giving me the run around. I called our Burger King in Canandaigua NY and he felt really bad. He said my money went directly to corporate and they could do nothing. He said the system is broken and this happens to so many people. I am on a fixed income and this would have been a big treat for my family. This is Wrong in so many ways.

To Whom It May Concern: On Dec -31-2022 I was a customer at your Massena New York facility on Grove Street store # 5861 General Manager Mario Willcby, order # 90 , now the transaction number is hard to read due to the clear smudge mark on the center of the receipt ,but I will try my best to read it to you, ID # 86 blank blank 2-60C:[protected] that's the best I can read because of the blank space. I asked the female I believe was an asst manager if the two for one sandwich are still available? " she said yes" my response was ok I would like three ham, egg, cheese, croissants separate orders so that means two two and two right? " she said yes", just about that time the manager walked up to her and she stated he wants 6 croissants sandwiches he just looked at me I asked was that ok he stated yes if you want, I laughed and said "yes this is Burger King have it your way" then I added three med hash browns to my order, then paid what she rang up which was $11.10 shortly after she gave me my order and I left. When I drove 2.5 miles to home opened the bag to my dismay there was only three croissants and one hash brown. So I drive back to the store walk in and a very stout male employee stated to me " it took you quite awhile to come back" my response was I live 2.5 miles away on Cline Drive" then went to the same asst manager and told her what was in the bag and that she knew what I ordered and you did not put it ll in the bag I should have got 6 croissants and three hash browns, she stated ok I will fix it and give you a twenty percent discount and rang up the three sandwiches and two has browns told me the total, to my surprise I asked why should I pay again for the sandwiches? It was three separate 2 sandwich orders = 6 per order and three hash browns in which I did not receive. Perhaps she could not figure that part out. I stated " I am not going to pay for the sandwiches that I should have been in my order, just give me the two hash browns and I paid for them and I stated to her this will be my last time I come here. She abruptly went over to the manager and was about 12 feet away and told him about what happened in which nothing came from the chat. I then stood there waiting and noticed the stout male employee was standing in front of the serving area for the hash browns leaning on the counter doing nothing, I then stated "can I please have my hash browns" , the asst manager abruptly left the manager and went right up to the male employee and was whispering to him in reference to myself finally prepared the hash browns bagged them and turned and put them on the counter. Long story short, Never to return to Burger King Again...

I ate at store 9233, on 12/29/2022 at about 12:31:47 PM.

I paid with a gift card.

The survey code is: [protected] 309233.

Obviously I am unable complete the survey. Will you do whatever it takes to get my credits? I totally forgot to enter this survey, but I am inside the 48 hour time frame.

Everything was wonderful, including the staff. I don't know what else to tell you... since I cannot access the MYBKexperience.com site.

My wife and I visited the Burger King #2174 in Rutland, Vt. at 3:56 pm on November 25th. According to our slip the server who took our order was Kayla. It obviously was shift change and there were people at the counter waiting for their relative to get off. Others workers were coming in and there was a lot of chit chat going on. There were also cars waiting outside in the drive. There was no real problem with the employees conversation except that after waiting several minutes I looked down the room and had to ask, "is anyone cooking my food?" Which nobody was. In the time we were there nobody at the drive through was served and I don't know how much longer we would have had to wait if I hadn't asked about my food. I apologize for the time between the occurrence and now.. we just went back and forth as to whether or not to say anything, but in this case the service was truly horrible. I enjoy Burger King very much and this has been an isolated occurrence in a store far from where we live and does not affect our patronage. thank you, Arnold Leach

Hello.

I have been loyal Customer for years I have never been treated so bad as I did today at the store #[protected] Crossing Circle Traverse city Michigan 49684

My wife and I went inside to have a set down Meal First thing My Wife got her drink (Punch) and it was nothing but sugar way too sweet I ordered the chicken fries, and They were so spicey I could not eat them and then I tried my French fries They had so much salt on them it made my mouth burn, so my wife asked for so new French fries without salt because of my salt intake they said that they would put another batch down with No Salt and so my wife went back up to the counter when they were ready she brought them back to me I took one French fry out and I tried to eat it and the salt was so heavy on them it was Bad My wife could not eat all her fries because of all the salt We spent $21.06 on a meal that we couldn't eat I took them up to the counter and told them there was way too much salt on them and they just looked at me like I was a fool my order # 76

Kids working their just don't care

Your food in general is about the best i ever had, everything except your breakfast, i would try to change the menu for breakfast, the sandwiches are by far very poor and tasteless, all other food beat every other fast food outlet, but mcdonalds has a far superior breakfsat than you guys,their breakfast sandwiches are much better, i would try to change something, best wishes, frank.

Got email on offers today, had problems with your website, I ordered 2 whoppers w/cheese and one small order of fries, confirmed price of whoppers was $3, plus cost of added cheese, got to window and the lady wanted almost $22.

Been to this location before, never have I felt ripped off, left this location and went to Arby's and enjoyed a good lunch for less than $17.

Your website is not the same when you go to the store.