Burger King
Reviews and Complaints

I frequently visit your location on Yopp road in Jacksonville NC. Here recently it has taken a nose dive in service. There is no scense of urgency to get us our food at all. The employees no longer seem happy to be there. As I said i have frequented this location a lot and I have noticed different things that have changed. I don't know quit what it is that has made things go south however this location once was great and I loved going there. Friendly staff great hot food etc...but now I feel as if I will stop returning to this location soon.

Please i live in Dubai UAE my phone [protected] you can check my complaint by recorded calls i ordered food it came late one hour and half . With no contact no excuse c. Customer service behaved very bad non professional and didnot reply my calls sometimes or following up with me . I want to make big investigation because make shame for name of burger king and i cut my relation with ur food thanks

We simply went to get drinks at BK today at about 9:15 on Friday, July 21st, and the lady told us to, "wait a minute." We waited about three minutes just to order drinks and my boyfriend said, "yo" as he thought she forgot about us. Then this lady replied with, "yo I said wait a minute!" At this moment we left because the lady was very disrespectful. She was working the front drive through space, otherwise, the speaker closest to the building.

My complaint is that the chili cheese dogs were discontinued! I loved these. I was very disappointed that after finding something besides a burger that I loved for my lunches.

so I simply want to encourage Burger King to bring them back as a regular entree. And for as long as i ate them I had no idea they were only temporary. Great quality. Always good. Best chili cheese dog i have ever had... and i know chili cheese dogs.

A mánager whos name is Dilania in passaic 23 gregory avenue passaic new jersey who has given me the WORST CUSTOMER service yelling at me and all the cusomer. Very rude and states that she can scream and yell at me .Also all of the employees there did not even budge And were toó afraid to talk in her presence in fact one employee approached me and said she treats customer s and staff BAD all the timé and no one has doné anything about it . If someone can please contact me and do something about this. Thank you

date 7/21/17 wife and I came to the store to find dirty floors tables and drink area and the workers not caring about the area. The workers are not happy to serve the public no smiles or a greeting nothing wrong with the food yet. We've been coming here for about 4 yrs and it seems to be getting worse the store is in Union City Tn. #11849.We like coming to the store just don't feel like we are welcome to much playing not enough work.

The Employees were all so unhappy to be there I was afraid to go tell them since I got the last fries in the drainer that they were cold. Maybe, after reading the complaints, Burger King oughta take a look around at their stores and decide if it is worth being open. Unhappy employees make unhappy customers which makes no profit when we start going there

My husband and I stopped at the Amsterdam NY location 7/20/17 at approximately 745 pm. The young woman working the register was obviously irritated about something and loudly announced "I ain't staying up front no more" the two food workers in the kitchen were dropping food AND putting it back for consumers and laughing about it. Their language was extremely offensive----f-bombs everywhere. The poor young man who came out to take our order was obviously embarrassed. We told him we were leaving due to what we observed and he apologized. We will never return to that location; it is a blight on your Company. This is the first bad experience we have ever had; we generally use your Johnstown location.

I first ordered my food through the drive thru on 07/20/2017 and a really slow night. At window the guy tried to charge me a dollar more than my order was. Then the double bacon cheese burger I ordered was super small and I was hungry. I asked if I could also get a chicken sandwich. The guy at window said you have to drive back around and order at the order menu. I told him nobody is behind me or even at the order menu. He just shrugs his shoulder and I just drive off. Then get home and call the locations phone number at [protected] and nobody answered and the phone rings and few times and then hangs you up. I called 3 times and got 3 hang ups. Then they called back and I explained my issue to some guy and he said that is their policy and I asked why would I have to drive all the way around to order when nobody is at the window or behind me? He then says do you want to talk to a manager and then put the phone by the dishwasher. I have been waiting over 30 minutes now for a manager to come to the phone. That is why I am typing this complaint now to you. The onion rings where like twice cooked and burnt. I could only eat 3 of them and through the rest out. The burger was like a mini burger. The apple pie top layer was soggy and nasty. This is the reason the place is run down and not making much because the employees are not professional. Usually burger king restaurants have lines in the drive thru and this one doesn't because this franchise does not know how to do good up keep at this location. This location is 2439 W. Ledbetter Dr. Dallas, Texas 75233. This location does not represent your fine company in the least bit!

I was at store 2239 on Maryland in Las Vegas Nv. Me and my son order our food and was going to eat here. All the tables were dirty and I ask the management if they can clean off a table so we can eat. They said that they will send some one out to clean. Never happend. Then we got our food. I started to clean off a table while the management saw and didn't say anything. Then we started to eat. About 45 minutes into eating the dining room was still dirty. Nothing clean I was afraid to even look in the restrooms. I will not come to this location due to its dirty and the management don't care for the customers. The time that we came was about 11am and they didn't have a rush.

I went to the Burger King in Troy Michigan on 14 mile and John r rd @ 9am today with my daughter because she like the pancakes, I also ordered hey egg and cheese croissant and a order of hashbrowns there was two strands of blonde hair on my sandwich I initially call the store directly and asked to speak with a manager I spoke with a lady named Peggy that tells me that there couldn't have been a hair in my food because the cook is black... I'll also be reporting this to the better Business bureau this is totally unacceptable and unsanitary...

The Burger King in Greeneville Tn on US Hwy 11E has a on going safety hazard. One of their own making. I was just there at around 9:30 pm tonight (July 19th) I guess every night they move the chairs out and block 60 to 70 percent of the dining off. So all the customers are corralled into a small area. They also place yellow signs in the walk ways and large add signs (as big as a person) in the main walk way. This building is proper (to code) looks good with several exits. The customers only have access to one exit. I guess we are expected to move towards the kitchen in the event of a fire. I watched an older Gentleman with a cane while holding a tray try to push pass a big sign that was in the main threw way. If a drive by or some other emergency was to happen the customers would have no way to hide or move out of harms way.

This is regarding BK store #12726. An order was placed by Wadeline ref Order#573 on 7/19/17 @ 10:10pm. I received a poorly prepared order of a #1 meal without cheese. The fries taste a week old, the sandwich was soggy and my fruit punch taste more like water. The service I received tonight is worst then the service I normally receive in the afternoon. For a company's motto of having it my way, I was completely disturbed to see how my order came out. It was a complete waste of money. I would like a refund immediately (ref check: 30118).

I went to Burger King tonight and ordered a 2 for 5 chicken sandwich and I forgot to say what I wanted to order on the sandwich so I figured it would be ok to tell them at the window and the employee at the window told me that they already made the sandwich so my question was ok you couldn't remake the sandwich they didn't ask me to pull up and wait or anything I always have problems at that restaraunt with rude employees except one girl and I actually complimented her kindness

I wanted breakfast for 2. I asked for the 2 for $4.00 sandwiches but I wanted them on a biscuit instead of a croissant. I was told no, it doesn't come that way. What happened to "have it your way?" So I asked if I purchased 2 meals instead if I could have hot tea instead of coffee. I was told "you can have anything as long as you pay for it!" Is hot tea more expensive than coffee? Is a biscuit more expensive that a croissant? The answer is obviously YES, at THIS LOCATION. There are 2 others I pass going to work that have better trained employees and do not try to scam you out of money. Chik-fil-a certainly has my business now! I have never been treat rudely there and they bent over backwards to get you what you want.

This is the 3rd time we made the long trip from my home with my family only to find all the lights are on but nobody is home an hour before closing time. On a previous trip, we were about to make it up to the drive through where we were met with an employee waving his arms and yelling from the door that they were closed again way before closing time. There was one successful trip (during a earlier visit) where the manager was more than courteous and very nice. She really went out of her way to give us great service. However, she was never seen again. No doubt because of the shortage of caring employees.

Last night in Holly springs ms I got an order that was completely wrong (all burgers when I ordered chicken) and I was ok with exchanging it for my order but the employee and then the manager had a complete rude attitude like I was lYong even though I had my receipt and the uneaten food...I repeatedly get bad service in this store but when my black husband or biracial children order for us we get good service...I truly believe you have a racist against white problem in your holly springs ms store

Today my husband went into the Burger King at 600 Hwy. 29 North, Athens Georgia while I remained in car. He returned with our order and we drove to our daughter's house. When we arrived and took out our order we had received a side salad with no salad dressing and was charged 5.79 rather than 1.99. Remainder of order was correct: 2 medium fries and chicken sandwich. I have tried for over an hour to call the number of the store [protected] listed on the receipt and I keep getting message that all circuits are busy. It sounds to me that phone is off hook.
Order number was 49, time was 2:59 p.m. On July 18, 2017. Store No. 9691.

How do we get refund?

First off we walk in to a place with no air on with being 80 outside. So it was hot in the restaurant. People lined up at the counter no-one acknowledges people as they walk in. Tickets backed up at the Windows. Then I look in the back to see a male employee taking on his phone while making food. He didn't switch his gloves or even excuse himself to take the call. To say the least we left disgusted.