Burger King
Reviews and Complaints

at burger king i ordered the 2 for $5 double breakfast sandwiches.when i got home it turns out they gave me the singles sandwiches but i was charged for the doubles. this happened at 10:09 on [protected].the restaurant is at 240 n chicago ave south milwaukee wi 53172.transaction id [protected]-020528

i asked the clerk to make the burger very hot but was told we don't do that anymore. I said I do not want a warm burger. he placed my order and I had to ask him would my request be conveyed to those who are prepping my burger. He then made an effort to heat my burger be on warm.

when I got my burger, it was warm and my fryers where hotter then the burger.

I just can't get it my way. very sad they where once my favorite but not no more.

Not just one burger king has a near cold burger

Timing we waited 20 minutes during normal business hour with no one speaking over the drivethru speaker. For the 5th time this year.

The girl taking orders at the drive thru spoke far too fast to understand. I had to ask her twice to speak more slowly. The first time was when she was telling me about sauces. Next time was when she asked for a donation to the scholarship fund. When she gave me my order, she also gave me a snotty attitude.

As if that wasn't bad enough, I had to go back since she got my order wrong, giving me a spicy ChKing meal instead of the regular ChKing meal. When I returned the wrong sandwich and got the correct one, I suggested she should listen better and got more snotty attitude.

Additionally, the fries were so salty they could not be eaten.

Store #1799 on 3/21/22 12:23 pm Order 211638

My order number 138 Transaction ID [protected] 201799

At the drive thru on Sunday, March 20th, 2022 between 6:30 to 6:45 pm, I asked the window employee for salt with my meal. I was told there was no salt at the window.

I then proceeded to park my car and enter the building. The door was closed eventhough it was before closing time - sign posted - open 9 to 7 pm.

An employee came to the door and offered to get the salt for me. I entered to get the salt from him, and the guy who said he was the "manager" YELLED so loud that I jumped. He SCREAMED something like, "LEAVE THE BUILDING; WAIT OUTSIDE!" It was so unexpected! "No one is allowed in the building!" And that was it!

The employee who was getting the salt directed me to wait with his hand and then got the salt for me. The manager YELLED again for me to leave, and I turned to go until the employee called to hand me the salt.

When I turned completely around to head for the door the manager YELLED AGAIN for a third time to leave the building.

I then called the store and spoke to him and he told me he YELLED because I was not allowed in the store because it was closed. I told him I didn't know the restaurant was closed because it was before the posted 7pm closing time; but he continued YELLING and arguing saying I wasn't listening to him.

Perhaps next time he shouldn't yell to the point of scaring customers, and maybe I would have not gotten so nervous and done exactly as he said. Also, I was getting conflicting information from the employee who was trying to give me the salt.

I didn't know if I should've waited for the employee who was giving me the salt or run out of the store because there was a "nasty manager" screaming at me to leave!

So disgusting and non apologetic. I told him never to do that to me again or any other customer!

Today my wife and I via the Drive Thru each used a Coupon for 2 Whopper Juniors & 2 Fries. My wife asked for her 2 with Cheese. I asked for NO Cheese.

My wife got one with cheese; neither had tomato or lettuce. Mine had NOTHING but the burger!

I tried the BKExperienece.com survey:

Store/Order 96 Pottstown, PA 19464

Transaction ID: [protected] 021102(Will NOT ALLOW the last "2"!

Nice BK. Screw up our order and then don't allow us in the survey to complain.

Bob Faro

12 Tern Court

Bechtelsville, PA 19505

[protected]@earthlink.net

This morning [protected]) at about 8:15 a.m., I pulled into the Burger King drive-thru in Duncan, Oklahoma. I was greeted with this: “Hello. I am a Ford Explorer. How may I help you?” This in and of itself could have been slightly amusing, but not today. Because of the poor record of customer service at this location, it was not funny at all. I simply drove off and went elsewhere to purchase my breakfast. This store’s customer service is consistently atrocious. One employee is very rude and will often argue with the customer. This is unacceptable. I do not understand why your employees are not trained in customer service. Most of the employees at the pick-up window never say a word; no “thank you”, no “you’re welcome”, no “have a good day”. I just don’t understand. I do keep going back from time to time because of the Burger King product, but today may have been the last time. Your employees are hurting the business at the Duncan, OK, location. That’s a shame! Thanks for listening.

The outside of the store was the first impression and it is not good. It look like the inside of a dirty garbage can, trash every where, walls and windows are horrible. And the inside is not much better. The Manager in charge was pretty nice but, he should not have to argue with the person making the sandwiches when he is correcting a problem. And the person making the sandwich should not throw the food because she don't want to be corrected. This Burger King is located close to Edward Waters College (1981 Kings Rd. Jacksonville, FL. 32209).

I go this burger King in Apopka and the cashier no how take order and call the manager Tonya and she come this like figure the order and this team trying to steal my money charger separate the order like 5 for HAMBURGER another 5 for fries and another 5 drink so everything like 15 to 16 dollars that crazy or that steal money.

I would like to say that the morning shift manager for store #17866 is really friendly and outgoing. I believe her name is Meghan. Very professional and does outstanding work.

Date & Time 03/10/2022 at 17:33

I'm trying to do the survey and my receipt is incomplete it doesnt give me a store number or a transaction ID. How do i get my free burger? Please help

I live in Winona Minnesota, our BK is pretty new. The only access we have is drive thru, I have went there 3 times for breakfast croissants, they don’t want to take large orders and today I went and pulled up to the outside lane. The girl said I will be with you in a minute, I sat a while and a guy pulled i to the inside lane of course she helped him first so I left. I completely understand that help is hard to find but I went straight over to McDonalds and no problem getting 16 orders filled.

I just left the Burger King in Kendallville, IN 46755 and I did not get what I ordered. I had to make an additional purchase while in drive thru window and they proceeded to give me 2 cheeseburgers when I ordered 2 bacon cheeseburgers and then left out a fry when I just had ordered it (it was my additional add on item). Not impressed. They seem to do it on purpose by their facial expressions when handing me my food.

Order # 13010

I spent 3 mins AT THE SPEAKER in the drive thru and finally siad “you who” before someome said hang on be with you in a few seconds and then spent another 2 mins. Got my food (med coke light ice, cheeseburger and 2 choc chip cookies not burnt). Got food 2 mins later and what I got was 1 1/2 cookies, a cold cheeseburger and the cheese must have just come out of freezer and a coke. Sure hope my trash can at work enjoyed my lunch because I sure as hell did.NOT!

Terri Nelson

[protected]

I have eaten at Burger King for years. I don't eat a lot of fast food; however, when I do Burger King is my go too. The freshness and the taste of open flame of the burgers were always a draw until Saturday, March 5, 2022. My order was VERY disappointing. The Burger was hard and really dry burned around the edges and appeared to have been leftover from the night before or perhaps earlier that day. The french fries were soggy and as if they had been re-cooked. I share my fries with my dog and even Ceasar would not eat them and he likes fries.

I went to the drive through at Burger King, located at FM 2001 and I 35 in Buda, TX. I wanted to order the 2 for $5 Whopper but the rude man I spoke with on the phone said, " we don't have that anymore"! I told him the sign was still up but he insisted that this was for other burgers when it said 2 for $5 Whoppers. I purchased 2 Burgers for $5 and it was the most awful Burger I have ever eaten! What I got for my money was a bun with a piece of hamburger and some pickles with mustard, which I hate mustard on my burger! Everyone knows mustard belongs on Hot Dogs and Mayonnaise for Hamburgers. The rude Hispanic man never asked me if I wanted mayonnaise on my burger just ""dumped " a bunch of Mustard and like I stated before was the most awful Burger I have ever eaten! This manager needs some customer assistance training he is definitely not manager material! I will not frequent this location again which was FM 2001 and I - 35 in Buda, TX. What I would like is a refund for the 2 Burgers so I can get better service somewhere else. Other customers have complained as well as my neighbor was one who complained about this as well. Thank you, Mr. Robert Hall

03/03/2022 11:10AM - I politely tried to order a chocolate shake with my BK bacon double cheeseburger. The lady told me the shake machine was broken; what else would you like? I asked her, when would it be fixed as it's been broken for over two weeks (a simple polite question). Her response was "If you're going to be a smart [censored], just drive off" in astonishment, I asked her to to repeat that as she repeated the same message, only much much louder! I have no doubt the 3-5 cars behind me heard it. I've filed a complaint with BK's online Corporate Headquarters - that call was very polite, surprised any BK employee would say such a thing to a customer but he did not discount my situation. He promised more feedback's coming. I believe him but we'll see. Until then I'll go somewhere else! JGB

I have eaten at BK for decades and never bothered to do the survey for the FREE Whopper... until today.

Yes, it said to get the FREE Whopper, I had to complete the survey and purchase a drink and fries. Sounds fine to me.

Did the survey, got the code, and went to my usual store (#5146) and was charged $5.90 for a small coke and a small fries.

Since when does a small drink and small fries cost $5.90?

I spoke to the shift manager and she told me the Whopper meal was almost ten bucks. So what? I was only buying a small coke and small fries.

No, I would never pay that much for a small coke and small fries.

The FREE Whopper was not free.

I send you this note to either verify that the local BK store is ripping off the people doing the survey OR this is not what corporate intended with the FREE Whopper. Either way, it is your problem, not mine... but I will know better in the future when dealing with any FREE deal from Burger King.

Don Reynolds

Order #35

[protected]@yahoo.com

Yup just a half receipt no store number no survey code. For the. Free whopper. Chicken sandwich was hard and burned. Date was 3/1/2022. Spring hill fl. Location.