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Burger King
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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

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T
2:36 pm EST
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Burger King BK gift cards

I was given a set of Burger King 3 Pack as a gift, each card is worth $10.00. On 2/11/2022 I registered them online when I went to check them out each card showed that the card was -$10.00 balance, So I called the -[protected] to see what happened and told them that each report showed a system code [2420]

Minus $10.00. So when I talked to the person on the phone, they gave me a ticket # 745147 and said that they were going to send a replacement set of cards for the total of $30.00 and it would take 5 to 7 days to receive it in the mail. Today is the 28th of Feb and still have not received them, can you give me and answer what is going on or do I have to take other action. Thank you D woz

Desired outcome: either send me new cards that work or a refund

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R
6:13 pm EST

Burger King National coin shortage bull

At least once or twice a month the local bk posts a 8 1/2 by 11 piece of paper on their order sign. Its the third sign in the row and sits roughly in the middle of their confined drive through. It currently says due to the national coin shortage please use credit or debit cards or exact change. This store is surrounded by any number of restaurants, markets, other retailers, ice cream shops, etc, and not one, in the past two years has had a problem with a contrived coin shortage. I mentioned to the person in charge that maybe they should post their sign on the first post so people can see it and pull away before they are stuckin the line. Some of their signs also say, regularly no dr. Pepper available, no burger king's available, etc. When that happens and i'm stuck in line, I don't order, and don't go back for a month. This time, the person in charge was such an [censored] that it will be two months.

Desired outcome: CHANGE THE LOCATION OF THE SIGN

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K
11:38 pm EST
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02/22/22 10:30pm I used the online mobile ordering for the first time. I had ordered a Whopper with extra onion and a large onion ring. I waited in line and when I got to the window the young woman working the drive thru handed me a bag and without saying anything else handed me a sealed bag and said "Door Dash"? That was it. Having never used the online...

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K
8:49 am EST
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Burger King survey code missing from receipt

So I assume you will email me the free whopper code then?

store 33611 2/22/22 6:52 AM order #40010

[protected]@aol.com

Desired outcome: I want my free whopper!

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Z
7:10 pm EST

Burger King Burgers, etc.

I placed and order Sunday which included the following: $5 meal which the fries were omitted, I also ordered 4 chocolate chips and was charged, but given none. I ordered a BK double no mayo/ketsup or mustard, the sandwich was smathered with ketsup. At the height of the lunch hour only one employee was working the entire store, drive-thru and kitchen included. No manager in site either. Customers were walking out and pulling away from the drive-thru in droves. I did not waste time going back for the remaining order as what should've only taken 5-6 min., took over 45 minutes and the order was still messed up. This is inexcusable and there is no justification except sorry management! [Other customers walked off stated it is like this every time they come in this location] 4098 L'renceville Hwy, tucker ga 30084

Desired outcome: Compensation for inedible food - decent/civilized customer service

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A
6:53 pm EST

Burger King Raw food and I have photos

So I work 16 hours a day and I ask my husband to bring me some food to my job because I will be at work till 12:00 midnight or later. So, he goes and buy 2 of the regular chicken sandwiches, tea, and chicken nuggets. Brings me my food I eat the first sandwich and it taste funny, so as I go to get the second one I open it up to get the jar of mayo off of it and notice that it is raw. Outside edges are cooked nicely but the rest was raw. I called the store and ask why they served me raw food and the night manager said we do not serve raw food. She was not helpful at all. Either you cook does not know how to cook or you are too lazy to watch the crew. So when I got off I took the sandwich to the restaurant and showed her and she still denies it was them. It was them and I will sue if I get food poison. So someone better get in touch with me asap collinsville va store. I will plaster the photos on facebook and let everyone know what they are serving. I am not playing raw food will kill people and they can see that it was raw/

Desired outcome: i want my money back and a gift card [protected] i will send photo to person who calls

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A
8:12 pm EST

Burger King Stale, dry buns!

Two different visits, and locations. With the same outcome on visits, both sandwiches whopper and BK king sandwiches. Buns were stale and DRY! Made sandwiches fall apart! Horrible! Definitely disappointed.

Desired outcome: Go back to original buns!

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M
11:33 am EST

Burger King No code number for survey

We used to go to another fast food chain with the survey and never had a problem. Then we tried Burger King and liked the food better. But there is no code on the receipt for the survey as advertised. This is false advertising. We will definitely go back to our original restaurant if this isn't rectified. You owe me 2 free whoppers.

Desired outcome: Code or free whopper coupons sent to me or send to me online or in the restaurant or advertisement stopped. You are cheating people.

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D
2:03 pm EST
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I went through the drive thru & ordered the 2/$10 meal that was advertised on the menu board. Then I was told that the price was now 2/$12 & that the menu board was wrong. The manager said that was the price because that’s what the register says & that was the menu board was wrong. My complaint is if the sign had said 2/$12 meal I would have paid that but...

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J
10:06 am EST

Burger King Burger King Breakfast

I only order a hash brown and a French toast sticks. I received my bag with a huge greases stain. I go in to get a hash brown and take a bite as a drive of and to my surprise it burnt and greasy. I reach for a French toast stick and its a grease sponge. My head and stomach hurt. this place hasn't changed it greases in month and this proves it. the workers are nasty and have no costumer services skills what so ever. I'm new to this area and I've been to this burger king serval times and its the same thing I'm sick if this and the nasty greasy inedible food.

Desired outcome: closed down or Revamped new workers training

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5:34 pm EST
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Burger King Burger King

Went to burger King in monroeville. They had the doors locked and there were two people in the dining area. Employees just stared at me and did the same to someone else. Didn't say anything to us. Will never go back to burger King again. Burger King is going to losse a lot of business.

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J
4:16 pm EST
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Burger King Service

My husband I were in 23950 we ordered the 2 for 10.00 whopper junior we told them no onions and cheese to our surprise there were onions and cheese on our sandwich I brought the sandwich’s back and again my husband had to take the sandwich’s back up because each sandwich had one burger patty we spent a total of 6mi s wanting for the sandwich’s to be corrected. We should not have waited while they were making food for the drive thrue that was not busy so our other food got cold not happy and will not be back

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J
3:25 pm EDT

Burger King Over charging for advertised products

[protected]. Biggest BS I've ever heard! First they didn't want to honor the coupon they mailed TO ME! Then they claimed there was a .60 cent charge per burger to have a content removed? Called the Burger King complaints and they said there is NO SUCH POLICY! Do not use the Burger King on Jackson Blvd in Jackson MO USA. You will be ripped off.

Desired outcome: Close the place down.

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C
12:42 pm EST
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I ordered food from the bk on trotwood ave. In Columbia to and seen one of detective Compton team members hand the manager something and she took it to the line and put it on my order specifically and then after I ate I started getting hot flashes and my chest started hurting like it had pressure on it felt my blood pressure rise and sent chills done my...

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11:51 am EST
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On Friday January 21th 2022 approximately 12:30 p.m. my husband and I had walked up two Burger King to get two double quarter pounder with cheese meals when we got there the manager was rude she was short with her answers and answering this she wasn't paying attention to taking our order she was more worried about what somebody else was doing there wa...

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10:10 pm EST
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Went for four tacos and recieved them In the worst condition oily to the max and usually buy taco here. Horrible customer service didn't even got helped by the supervisor the cook came to ask what was the reason I came back with item then felt harassed by the supervisor that became violent viberal and physically trying to find a reason to deny service to my complaint lastly won't ever go back here period.

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C
1:00 am EST
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Burger King My Order

I ordered the $12.99 meal and an order of mozzarella sticks and all my food was cold so I went back to Burger King and was wanting to get a refund and the manager there wouldn't refund any of my money instead she just replaced the order and gave me no choice but to take the food. I'm pretty sure it was the same food that I had complained about. I would still like my money back for this order because we still couldn't eat the food! I would greatly appreciate it if you would check into this situation!

Desired outcome: Refund

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12:38 am EST
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I ordered the $12.99 meal and an order of mozzarella sticks at the Burger King on Winchester rd in Huntsville Al. My food was cold so my wife took the food back and told them she would like her money back for the mozzarella sticks but the manager there wouldn't refund any of it instead she just replaced the order and we had to take the food! She was really...

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10:28 pm EST
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Date: 01/21/2022. Cashier: Norma. We simply went to the drive through and purchased two original chicken sandwiches each with small fries for mom & brother whom the ladder wasn't present, and a double cheeseburger with one small fry & a small-medium soft drink for me all using two coupons in the afternoon at 4:06 PM with no issues worth noting, say for the...

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10:33 pm EST
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My name is Dale M. Kindelberger and I live in Lake Havasu City, Arizona where THE WORST burger king in the world is located. I complained a while back about the restaurtant being closed down during the National Advertised sale of The Original Whopper for the Original Price of $0.63, I believe... The local restaurant was strategically closed the days that...

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About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    27%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
    Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number
    Australia
    +64 800 425 464
    +64 800 425 464
    Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number
    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
    Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number
    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
    Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number
    South Korea
    More phone numbers
  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all Burger King contacts

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