Burger King’s earns a 1.2-star rating from 4612 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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The whole service
Store number 21300.i went through the drive thru on 01/08/2022.they got my order wrong 2 and then they over charged me.They was very rude.and the food was cold and the fries was half done.terrible service the host was Annette and order number was 544.i had to go through the drive through 3 times because they got everything wrong
Desired outcome: My money back for the rude people using cuss words at the drive through
Breaks
I have been an employee for your company since it opened 12/30/21, since being there I have worked a 9 hour shift daily and have not been permitted to take a break, by law after 4 hours I am entitled to a 30 min break in which I have not been getting. Not only that our store manager Christina (Tiko) has a very nasty attitude towards staff. she complains if I use the bathroom too many times as I have recently had a baby and had bladder problems.
Desired outcome: be allowed our breaks and have a talk with her concerning her attitude towards us cause people quitting everyday
Fish sandwich
I ordered 2 fish sandwiches from the Buena Vista location in Va. the 1st week of November 2021. I noticed the fish did not taste very good and seemed to have an old stale taste, however, I was hungry so I ate them. I then began having intestinal issues within only days after eating the sandwiches. These issues have been "on going" ever since then till now...
Read full review of Burger Kingentire interaction
route 130 in Cinnaminson NJ
-arrived in drive through, told computers down and to come inside
-tried to order the italian chicken sandwich, , out of marinra sauce
-order a plain chicken sandwich --cheese only...came out wrong
-received $4 in quarters as change because they were out of $1s
-out of coke--had to get dr pepper
-fries were burnt
--the counter people looked baffled at every step of their movement
-they lost a customer in me here
- I just had to let someone know
Customer service in general
December 26, 2021 Burger King # 4033 1208 Dorchester Avenue Dorchester Ma 02125 @ 4:30 PM Order # 11 Amount: $8.76 Cash I been going to Burger King on Dorchester Ave, for over 50 years. Born and raised in the Dorchester area. for the past two years could be longer I always go through the drive through to purchase my meals for my family and me. I just...
Read full review of Burger Kingpurchase of 3 separate orders of Rise and Shine
On the 24th December 2021 at 8:55am, i visited Burger king drive trhu at Hagatt Hall store #19163, Barbados my order was processed as order 41.
I purchased three separate orders of the rise and Shine special, when I got the items I realized all the items were thrown in the bag resulting in the nuggets and hash brown being skinned out in the brown bag. I attempted to give it back to the attendant to separate the orders and was told that she could not take them back. The total of my order was 39.36 and I am dissatisfied with the very poor service. The state of the items resulted in my throwing away most of the order.
Desired outcome: I am requesting a full refund.
The incident complained above occurred at Burger King Haggatt Hall, Barbados
drive through service
I pulled up to your Burger King while I had an hour to eat on break while working as a first responder. I was leaving Walmart across the parking lot and happened to notice my favorite impossible burger fast food place, being Vegan I have very few options.
I immediately noticed the line was not moving... I waited 33 minutes in drivethrough line and was only motivated by people turning away and pulling out of line. That and the fact that your route 8 butler location was 38 minutes away. after listening to angry people on mic arguing about tomatoes and so forth.I became fed up and said excuse me and was immediately told go ahead with your order. I ordered my 2 Impossible whopper meals with no mayo and was told " "nope" about whether or not icees were available, so i orders a sprite and a coke.
I pulled up to window and asked again if there wasnt any mayo on burgers, I was then told no there isn't and that my sweet tea and pepsi was ready for me as well. i informed her I didnt order sweet tea. I was then told "look you want it or not, we're busy and theres a long line" Appauled at her rudeness I said no its ok. ill inform coorporate so I am. North Versailles Burger King is by far the worst Burger King I've ever been to.
I cannot believe that this is allowed to go on. I went across the street to wendys and had to settle for. large fries due to my vegan diet. I was not happy about that.
-Thank you and please do something about that place, its honestly horrible and I know I cant be the only. complaint.
Desired outcome: fix this place please
Survey code and customer service
I attempted to do a survey on today 12/12/2021 only to find out after reading over the receipt multiple times in fear I was over looking the survey code only to find out. (IT WASNT ONE). So I called the store [protected] to speak with a supervisor. I was told to hold on but could yet hear the employee in the background saying (they want to speak to a...
Read full review of Burger KingCharging more than is on the Menu Board
I recently entered the Burger King @ 2703 McLeod Blvd. in Florence, SC. on Dec.5th. I ordered four Double Cheeseburgers for $1.99 each as per the Menu Board. The server rang up the register for $10.49. I told him that doesn't add up to what I ordered. He then informed me that the prices of the food had increased. I asked to speak with the Manager. The manager came out and said he just works there and does not deal with problems.
To me, this is False Advertising and a Bait & Switch Scheme. I don't know if this practice is being done in all the Burger Kings, but I find it absurd that your Company would post a price and not honor it. I do not have a receipt to attach because I walked out due to the Principle of the matter.
The Burger King Corporation should spend more time educating its Managers to deal with problems @ their locations. I am also going to inform the Chamber of Commerce of Florence, SC. and also the SC. Attorney Generals Office, so they know what your Company is doing.
Desired outcome: Put correct prices on Menu Board and inform me that you received this complain
Service - skeleton staff, slow service, cold food
Location: 1333 - 19th Avenue N, Fargo, ND on Thursday, December 2, 2021 at 5:25 pm. Only 1 customer ahead of us, who was waiting on his order, which had omitted the fries. He seemed to have been waiting for quite a while when we arrived. We waited several minutes for the employee to take our order. The afore mentioned customer was still waiting after we had placed our order. We were the only customers in the place. Employee did not give us a receipt when we asked for one (needed for expense report). Said machine out of paper. Our order finally came after 5 minutes. Was cold. We took back to hotel to heat up in microwave. I have no idea how that crew was going to deal with supper time rush at 6 pm if they could not handle just three customers.
over all service
i went into burger king on Parkway East in Birmingham, Al for the 37cent burger. The manager was extremely rude . she told me she had no record of the order, i tried to give the code and other information. She said she did not have the information to give me the burger and told me to get out of line and get the right information. I went back through the line again and tried to explain to her again. she said she did not care what i had and the only whopper burger i could get was the 2 for $6.00. I still tried to talk to her and she kept rudely repeating 2 for $6.00 was all i could get.. she then told me that if i did not want 2 for $6.00 get out of the line and don't come back. I have had other bad experiences at Burger king but this one was the worse. the problem was always with the managers and food is always cold. From reading the comments there seem to be basely the same problem in all locations. i don't believe the store managers care about the customers or the food and providing a customer friendly store...I certainly hope your corporate is much better and resolve these issues.
Desired outcome: Better screening of managers and employees when hiring. and better cooking and heating of food
I haven't been paid
I worked they're in August of this year never got paid keep getting the run around I'm about to file administration lean on the company I'm not getting the run around any longer. I've called and called uploaded information online two different times and kept in touch and this still is far from being resolved if someone is willing to work they shouldn't ever have to begg to be paid I've had enough.
Desired outcome: Someone better pay me now
Order thru drive thru
I went thru drive threw ordered alot of food waited for my food for 10 minutes. When I got home which is only a couple blocks away. My fries were ice cold, My poutine fries were hard, the chicken roadhouse was spicy not regular so it was a toss away. And the 2 whoppers I ordered were made wrong
And had 3 Jr patties on it not whopper patties. I paid 50.00 for food that was not good at all. So very disappointed with my food. This was in regina, sk on dewdney Avenue
Desired outcome: Refund
No survey code on recipts
We just got back from ordering 3 burger king meals, I wanted to complete the survey but there was no codes on our recipts. I am asking for 3 free whoppers for my trouble, by the way Madison at Burger King #28258 provided outstanding customer service she was outstanding.
My address is 3510 Loxton Loop, Coeur d Alene ID 83815
My phone number is [protected] and email address is [protected]@live.com
Desired outcome: 3 free whoopers
whopper 37Cent offer
Went to 2 different restaurants today for the 37 cent whopper deal and both had there inside closed so they didn't have to honor the deal. I am very disappointed with Burger King. If they can't afford this deal they shouldn't of offered it for there birthday. That would be like me inviting people to my bitrthday party and locking the doors.
Manager that cusses at the customer
Horrible manager on site at 4:35pm ct when I attempted to redeem the 37 cent whopper deal. This restaurant refuse to allow me to get the offer saying their system doesn't have the offer. So I say the system or the app is stupid, but your manager turns around and say I am stupid! This infuriates me that he would call me stupid for calling your system to be the problem! Just what kind of customer service do you run in your store?
When I attempted to get a receipt to file this incident with info and proper name of their manager they refused my order for a large French fries and just decided not to service me so as I can't get a receipt to file this horrible service complaint at this Burger King.
Twice before in the past year I have minor issues with ordering pickup on this business from the app, but this time your manager on site is just plain horrible for calling customer stupid.
Desired outcome: Change your management!
A 21 digit survey code cannot be entered
So I ordered my usual, which is two Whoppers with no onions and extra mayonnaise with a large side of onion rings. This is at the Burger King at diversey and Cicero in Chicago. There's a 21 digit survey code at the bottom of my receipt. The website only allows 20 digit codes. This makes it impossible to start the survey much less complete it. Not sure...
Read full review of Burger KingWent through drive thru and ate in the parking lot
Ate at burger king parking lot. I saw a manger walking down the hall with. A homeless guy. Looks like she. Just came out of the bathroom with the guy. Like they had sex. She had glass older women nette or Janette on name tag. I got sick thinking she touch my food. I was upset that guy didn't belong in the store. He looked like a drug addict. She was walking with him. It looked like they just had sex
Desired outcome: She should be fired that guy was homeless person
NO customer service or food while open. Employees don’t do job.
A bald looking male employee had door propped Open saw us/made eye contact. Displayed on screen was order from a DHL van& after driving around saw him just chatting away. NO service whatsoever no acknowledgment to us. tried to back up& go forward. called five times &no answer. Overland Park, Kansas BK off 135th at. Sat there wasting 30 mins of time. No DM # to call and handle situation. This man clearly ignored us purposefully and didn't care about anything or anyone. Cannot wait to never go back again. I'm now going to Canes where they at least acknowledge their customers and serve food.
Desired outcome: Compensation for wasted time and no food or service
Service via phone
If i could give no stars I would. I need to know who is the supervisor over the GM here. I called approximately at 5:04pm today 11/29/21 to ask a question and their male manager was very unprofessional and speaking vulgar towards me. I ask for the General Manager's name and number and he cursed me and hung up. Very impolite and unprofessional that manager needs to be reprimanded expeditiously. God Bless
Desired outcome: Manager Reprimanded
Burger King Reviews 0
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- Any particular staff members involved.
- The condition of the food or facility, if relevant.
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- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
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Overview of Burger King complaint handling
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Burger King Contacts
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Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 81 81 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 7 7 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number27%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have unsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Supportprivacy@rbi.com100%Confidence score: 100%
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Burger King social media
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