Burger King’s earns a 1.2-star rating from 4612 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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GM Highland, NY Burger Kings Restaurant #3551 11/8/2023 1:07 pm
US Army Veteran walked inside Burger King, GM took my order. GM told me the cost of my meal, I presented my VA card which Burger King is one of many sponsors that support active Arms Forces & retired VA member a 10% discount. GM stated that he could not give me the 10% discount because there was already a discounted. "No it wasn't!" always get 10% VA discount.
Read full review of Burger KingBoth
Today a friend and I went to your store at 2726 West 10th Street in Greeley, Colorado. When we walked in there was a lady customer standing at the counter waiting. There didn't seen to be anyone in the store. Several of us called out and the cook came to the front. She didn't speak English but tried to tell us where the counter person was. Two more people...
Read full review of Burger KingDrive-thru equipment failure and poor customer service thereof
On the evening of Friday 11/03/23, I visited Burger King, store #14210. Not only did it take too long for me to hear anyone address me at the drive-thru speaker, when I was addressed, I had to repeat my order over and over, in addition to asking the person speaking time and time again what was being said. I asked if either the volume could be increased or...
Service
I order a whopper heavy mayo lettuce and tomato cut in half . I get my sandwich I Check it not cut in half I hand the sandwich back and ask them to cut sandwich in half lady walks back to the board and precedes to hand me a plastic knife I ask why won’t you cut my sandwich in half . I was told to hand you a knife . I go to this Burger King at least twice a week and the last two times they refuse to cut my sandwich in half . I call the manger when I get home and she tell me that they did not have a knife ? Then when I said why did you not get a knife she hung the phone up on me ! Have it my way I think Not ! Please buy them a knife and fire this manger ! I don’t like being lied to or hung up on !
Desired outcome: I want what I ask for
Service
HI we had ordered a mobile app at 11:27 0n [protected] and when I went to pick it up, they told me that they did not have it. I showed them the receipt and the address that the manager was very rude, and I did not deserve that. I had shown that it went through and everything she kept telling me that there is nothing else that they could have done. when I went back inside, she was like not again. I tried to tell her that it would not let us cancel it and she was sorry that's it. I am wanting a full refund and her fired from her job. she does not need ot be in that position if she cannot handle the public.and a few meal . i asked her why she can not just make it .
Claimed loss: 20.68
App and store at 121 Walmart Drive North Versailles Pa
Good morning, I have to complain about a few things. Sorry. Firstly, your app is absolutely HORRIBLE. Not user friendly at all. Yesterday I ordered on the app at 4:15 pm as I was in between jobs and didn't have time to make any food. This store located at 121 Walmart drive in North Versailles Pa can be on my way home from job #1. Firstly I made the...
Read full review of Burger Kingorder not correct and company doesn't answer phone!
The store on Center St in Auburn, Maine won't answer their phone but goes to a fax sounding device. Last week I ordered Whopper with no lettuce or tomato. I asked for bacon, cheese and extra onions. plus onions rings and soda. Cost was $16 plus change. So the soda-coke was nothing but water seltzer, the Whopper had lettuce, tomato and half of piece of bacon. AND they gave french fries and no onion rings.
Desired outcome: I want to be made whole by giving exactly what I requested. I charge this on my credit care. doug.[protected]@dingley.com
Over charge on my order!
Was charged $14.18 for the impossible whopper. Your menu says it’s $$8.09. My Triple whopper was charged $13.88. Your menu says that it’s $9.09. Again the price was over charged on both sandwiches. Burger King store number is: 1574. 106 York Road Willow Grove PA 19090 . Their phone number is: [protected]. Order number is: 14Time bought order was: Friday November 03 2023 06:15pm . T=01L I=7 C=300. This is all the information on this receipt. Please help with this transaction. My email address is [protected]@aol.com. My phone number is [protected]. My address is 3 Timber Road, Horsham PA 19044. Thank you for your help.
Claimed loss: $10.88 over charged on this order a according to your menu on the Internet.
Desired outcome: I either want a credit for this order or a refund of $10.88 over charged fees.
STORE 9814
OMG Burger King, Store 9814 NEVER fails to disappoint and neither does BK's customer service! I just ordered two Whopper meals, Code 77 45 86 through the app (I'm a Royal Perks member but that's been useless as well). First of all, they NEVER provide a receipt, which irks me to no end. Sometimes, I need it for my job when I'm using the company card; other...
Read full review of Burger KingService
Placed order 7:11am. at 7:30am no food, 8 or more went through drive-up. We had Dr app and could not wait any longer. Canceled order got money back. did not give our coupon back that used, nor get an apology. very disappointed we left. The BK was store # 10234 at E. 7510 State St. Rockford Il 61108. Phil Schultz 9901 Tampico Rd Rock Falls Il 61071.
Desired outcome: It is not much but coupon and late for Dr app. The coupon was for 2 breakfast sandwiches hashbrowns and med coffee. that should have been returned to me at the time. Thank you for reading.
I was charged for an order via, your app., at another location.
On Sat.,10/28/23, I placed an order at the Bk E. Holcombe, location, Houston, TX, where I mistakenly placed an order via, bk app., at your Yale Street location. I proceeded to phone the store to notify them of such, but no one answered. I went over to the store today 10/29/23, where the manager stated, she couldn't help me. She gave me the GM's name and...
Read full review of Burger KingWrong order, treated rudely
I drove through the drive thru. I ordered a kids meal, which was fine. I also ordered a whopper with cheese with only light mayo. When I got to window, I asked the young man if my order was correct because I ordered the same thing 2 weeks ago and the whopper came with everything. He took the burger out and said yes. I drove all the way home, my grandson...
Read full review of Burger KingService
transaction # [protected]-130836 We usually visit tis location at least once a week sometimes 2. But it will be a long time before we go back. Most employees know us and treat us great. Last time we went only 2 people were working. A mother and son. Now they are no longer there. I had to wait 45 in to get food. You can call and I can explain the complete ordeal. [protected] The Barfields
Read full review of Burger KingMissing items from order
I ordered 2 cookies and a cheeseburger through the app when I went thru the drive through on coursey blvd the lady handed me my order and never said my cookies wasn't in the bag, so I had to drive all the back to burger king drive thru and the girl with the braids was very rude and said they don't sell cookies so I asked her what else can I get besides the 2 cookies I paid for and she just walked away from the window
Read full review of Burger KingBK Store in Kingstowne, VA
On October 24, 2023, I used Burger King's drive-through at 5890 Kingstowne Center, Alexandria, VA 22315, for a small burger meal. I asked for Diet Coke and salt since they do not salt the french fries. As soon as I tasted the drink I realized it was Dr. Pepper and there was no salt, so I pulled into a parking place and went into the store, dumping the Dr...
Read full review of Burger KingGhost pepper whopper combo
My name is Theresa Diaz on October 23rd, 2023 I drove thru Burger King 862 Montauk Highway Shirley New York, 11967 I ordered a Ghost Pepper Whopper Large Combo Meal and the whopper had so much pepper sauce I couldn't eat I had to throw it away this whopper cost me 11.59 the employee at this location should pay more attention on how the prepare the orders I...
Read full review of Burger KingHamburger
As I was waiting on food, I saw 1 guy cooking my food, the whole restaurant smelled like weed, it took almost 25 minutes for 1 burger and a fries, I witnessed the general manager Ashley Traylor curse their only employee that was making food while the other employee walked around on his phone, Burger King Jasper is VERY unprofessional, and their General Manager is really RUDE, WILL NOT BE GOING BACK!
Read full review of Burger KingPoor service at BK #4179
Alvin English [protected]@ymail.com On October 22, 2023, at 4:00 P. M., I used the Burger King app to place a mobile order. The order was to be ready to pick up at 4:15 P. M. from restaurant # 4179. I entered the restaurant at 4:05 P. M. but I did not ask for my order until 4:13 P. M. I received my order at 4:20 P. M. My mobile order was for 1 large...
#1 combo
I ordered the #1 combo with no onions and the total of my order was 10.15. The taxes were.96. OK you have to pay the taxes. When we got to the window I was handed a SMALL DRINK, a small fry. and my Whopper sandwich. I asked the guy at the window if he had given me the wrong drink. No that is what comes with a combo. I said I paid 10 dollars and 15 cents for...
Read full review of Burger KingManagement staff
On Saturday, Oct 21 at 2pm I was picking up my order at the 15 mile and mound Rd location in Sterling Heights MI. I heard someone yelling using profanity. Who I believe was a manager (?) who was arguing with someone on the other side of the counter. The manager yelled "Get you Mother F...ing White [censored] out of here." Highly racist comment coming from who I believe to be Middle Eastern.
I asked the female at the window if he was management and she shook her head yes, seeming to be afraid. I could not hear the customer because he was behind the wall. Then the Burger King Manager said, "I'm right here, you want a piece of me, I'll come F... you up and then I'll come F... your wife and your f...ing children while you watch." He then went around the counter and the two were shouting back and forth. The severity of this person's comments are severe enough to have me forward this information to the District Attorney and FBI. Thank you.
Desired outcome: Interview employees at location and notify proper authorities
Burger King Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
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- Any particular staff members involved.
- The condition of the food or facility, if relevant.
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- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
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Overview of Burger King complaint handling
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Burger King Contacts
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Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 81 81 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 7 7 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number27%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have unsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Supportprivacy@rbi.com100%Confidence score: 100%
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Burger King social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
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