Burger King
Reviews and Complaints

I stopped in for my anticipated mouth watering double whopper with cheese. Expecting the usual quality and ketchup, mayo, lettuce, tomato and onion. Instead when I got back on the interstate and started eating with anticipation, I discovered my whopper with ketchup, MUSTARD, onions and pickles. Not what I was wanting. Really, where was my much anticipated burger?

I went to burger king to get your delicious cheesy bacon tots as we do quite often and we were informed that they are no longer available this is very disappointing my complaint is that you have taken these away I am requesting that they be brought back onto the menu thank-you for listening I would also like to add that the employee's at the burger king on lansdowne st in Peterborough on are always so kind and full of smiles

I visited the Burger King on Battlefield Blvd on June 11th and 12th.The service was AWFUL!On June 11th I sat in the drive thru for 5 minutes just for a cup of coffee.When I finally get to the window to get my order.The young man wasn't pleasant at all.No customer service skills at all.He didn't even say Thank you.On June the 12th I went inside.There was two people working.One person working the drive and one fixing the food.I ordered a large coffee and hash browns.I had to stand in line for the longest time just for a cup of coffee and some hash browns.I ask for my money back because I didn't want to be late for work.I was told I had to wait because the one cooking the food was the one that had to do the refund.I just don't believe it's ethical in that type of environment to have only two people working.They were literally serving the people in the drive and not the people inside.People walked out because they weren't being waited on.

Hi I went to Burger King today and was over charged by almost 4 pound which is a lot of money. I shop there a lot because of my autistic daughter and this is first time it has happened. I was charged for a childs toy and apple juice which the lady was adamant that I wasnt. But I should of only paid for childs meal and pancakes. I enclose picture of reciect and would like a refund!

The Burger King in Memphis located at Hickory Hill, 38115 zip code is the worst, The customer service is terrible, the quality of food is poor, the level of professionalism is TERRIBLE. They treat the customers with so much disrespect as if we are not the ones keeping the business open for them to have jobs. They hand you wrong orders, the leave items off your order and when confronted, they have a attitude as if you messed the meal up. They are poorly staff, there is NEVER enough hands on deck for the amount of customers this location has on a daily basis. I will NEVER spend another dollar at this place again. Had it not been for my children wanting pancakes this morning, i would not have stopped. They were also very disappointed. At what point is the customer taking care of and satisfied.

Sat at the drive tru speaker for ten minutes, finally went to the drive tru window, three workers were standing there, they said "we are short of staff" they gave us no service at 3:30 p.m. This is a reaccuring service we get quite often, NO SERVICE ! One time they couldn't give us service because they had to change shifts, what kind of business does Burger King running.

Hello,

Although I appreciate an email response at all from filling out the survey, I do not feel I was adequately helped in any way. If you can have someone reach out to me so I could further discuss this issue, it would mean a great deal to me. I have been an employee since I was 16 years old at the Ponderay, Idaho as this was also my very first job. The store manager Christine Razor did what she could in effort to rehire me, but as I previously stated in the survey feedback, her higher up authority who deals with rehires wouldn't allow it due to it only being for the summer. I have never heard of any job, let alone a fast food restaurant, turning down a college student wishing to work for the summer simply because it is not long enough. I am not sure if it is the paperwork this person doesn't wish to do or what the case is. However, me and the store manager both agree extra help during the summer is especially needed and is often when most companies hire more staff because of the increase in business. I value this job dearly and look forward to returning each summer, which to be frank with you is quite rare given the field of this work. I wasn't aware that Burger King as a company chooses to not hire on/rehire college students for the summer as I am sure many others will be shocked when learning this is the case if I do not receive real feedback. If someone could please email me back with an actual response versus what seems like an automated prepared response or at least give me a call at [protected] I would greatly appreciate it. Thank you for your time.

This restaurant is disgusting, drinks spilled all over the drink counter, trash on the counter and on the floor. I asked for zesty sauce for my chicken fries and they went to the back to get some. The worker brought a box of zesty sauce to the front counter and dropped it on the counter and left. After I waited for a minute no one came back up to open the box and give me a packet of sauce, so I had to open the box myself to get the sauce. The bathroom was filthy, urine on the floor, trash cans overflowing. The food was also over cooked. I took pictures of the mess in the restaurant if someone would like to see them. I don't mind letting everyone on social media know about this if I don't hear back from someone.

Store is located in east ridge tn on ringgold road. Store #2657 @ 6:19 pm on 06/08/19. I had two walkin food orders. Only 6 customers in the store. Manager came out and said to the only counter person to stop taking orders because drive thru was backed up. 6 costomes where in store. 2 under age of 35 and 4 older than 60. Manager was younger than 30. This ARMY BRAT KNOWS BURGER KING AND CALLS [censored]. THE ONLY RHING WE HAD ON BAMBERG GERAMY ARMY BASE WAS A 🍔 👑 HAAAA.. SCREW U EAST RIDGE #TRYAGAIN #BratLife #learnCrewLIFE #EASTRIDGETENNESSEE #BURGERKING #OVERSEAS #Burgerking #burgerkingoverseas #BambergGermany #whenIwasAKid haaaa FU Burger king. Its a good thing those elderly peeps didnt have a VETERAN HAT ON!

On June 6 2019 at 9:45 pm I arrived at Burger King (# 50259 ) . As soon as I pulled into the drive-thru I was told there computer was frozen and they could not serve anyone. This happened approx 3 weeks earlier at the same location around the same time. Why? How can a business just close down in a busy area like that?
After I left that Burger King I headed to the next one at 1920 E Irlo Bronson Memorial Hwy which is store # 6508. My order was taken immediately at the drive-thru but after paying at the window we sat for over 20 minutes! No one came and said why we were sitting there or even why nothing was going on in the store. I finally waved someone down to find out the problem and was told that there were only 3 employees total in the store working. I saw 2. They had had several call-outs. The manager was Jarad and he may have been doing the cooking but nobody was telling anyone waiting for their food why there was such a ridiculous wait . I couldn't leave because they had taken my $13 for my burgers, fries, and whoppers which were not even warm. I understand if something unforeseen happens but that is not a way to run a business. My autistic son wanting BK was the only reason I waited. I would like a response email about this issue . Thank you

Today I stopped at Burger King for 3 combos. 1 Fish, Fries, coffee
2 Whopper, fries, cold drink; 3 double cheeseburger with bacon, fries, pop. My bill
was over $32...(bill in purse downstairs)..$32... I had 2 people with me and
wasn't going to make a scene. Today I get home and for the VERY first time--coupons for Burger King. How can you charge $3 (coupon) for a double cheeseburger combo and i was charged 11+change. And mine was a whopper--your coupon is $5--I was charged $10+change. Fish combo was $7.79 I think. $32 is unbelievable! There
has to be some mistake. Also, the double cheeseburger was given to me as a single with no cheese...and no bacon...cheese and bacon were on mine--the whopper. I traded. The french fries were cold and the worst fries I have ever eaten.
I am out $32 for a 3 meals that should have been under $25. It was the South Side King on Carson Street. Very angry, very disappointed..very broke!
Gloria Calkins
[protected]
[protected]@verizon.net

This is not the first time we have gone to this particular restaurant and encountered major problems. This time I had to submit a complaint. My wife and I sometimes work late. We were looking to feed the kids and ourselves. My wife shows up at the location only to find a note on the door from management that says "We are out of Whopper Meat". She goes inside and tries to place an order for 40 chicken nuggets instead. All of the employees are just standing around talking. This is not the first time we've encountered that. They have a total lack of emergency or concern. When my wife tries to place the order, she's asked how many chicken nuggets she needs. When she told them she needed 40, immediately she's told their out of chicken nuggets. Why don't you just shut down your restaurant and let someone else open one that cares about the customers. They have been numerous people come and go there, including management. It's always the same...….no concern, dirty restaurant, and lack of work ethics. You really need to look into this location. It's in a good area and this type of work ethics and concern is extremely discrediting to your company. We had to end up going to Wendy's. I'm not very happy at all !

Sincerely,
Patrick Thorne
[protected]@yahoo.com

Location is:

Burger King
605 US-190 E ·
Covington, Louisiana 70433
(985) 272-1857
Open 24 hours

At the burger king in pine bluff Arkansas on Blake street they refuse to let the employees turn on the air conditioner in the kitchen during the 100 degree weather. Can you imagine how hot it gets in the back when they are preparing food and dripping sweat from their faces possibly onto the food. I have seen this for myself many times and I have asked and I was told they aren't allowed air conditioning. This is ridiculous and I'm sure illegal. I will be contacting the health dept and labor board.

At 8:30am on 6/4/19 we couldn't sit outside to enjoy breakfast because the homeless man that sleeps inside all day long had his shirts laying out on the tables after he washed them in the bathroom sink. Mentioned to manager on duty and they did nothing to correct the problems. We won't be returning to this location again. As this seems to be the normal for allowing this one homeless man to sleep inside all day long.

First let me say I love BK, it was my first job and taught me the core of customer service.. The customer is Always right. I visited NL on E Ridge Dr, Rochester NY for a sandwich. My sister convinced me to get a coffee from there instead of McDonald's which was next to BK. My sandwich had bacon on it after I specified (when asked cheese or bacon) No I don't eat pork. My coffee was good until I got near the end and swallowed a mouth full of coffee grains, that caused me to throw up. I was so mad I have decided to give BK a break I use to go there 3 times a week but not anymore. I only decided to inform you because every time I ride pass a BK I get angry and all I think about is that YOU literally made me sick and now I associate BK with vomit.