Burger King
Reviews and Complaints

On 23 May at 1:42 pm I waited in line to place my order; the single counter person was also helping the three staff members who were attempting to provide the food to complete several (6-8) orders.
- Service was unacceptably slow and you lost business to competitors who also have a presence inside the Pentagon
- The working staff did an outstanding job and I let them know, attempting to provide prompt service; the quality of the food was good; the attitude of the staff was poor, but professional to customers (their faces reflected the stress they felt)
- While I was waiting (8 min) to place my order at least one other customer gave up and left the line before ordering
- After I paid for my order (1:50pm) I watched at least two other customer's in line leave before ordering: several others who looked like they were going to order did not after seeing what was going on
- I got my whopper after a total wait time of 14 min: the other 10 or so customers who ordered and waited while I was there had a similar experience
- The manager on duty and/or store owner should be held accountable for the loss of business, which if it continues your Pentagon store will continue to not only loose customers, and profits, but may have to close.
- I told the staff they were doing an outstanding job; and that the manager (no where to be seen) should be fired.

I have been working with burger king for 3 months and my check has been short most of my checks still have not had my compensation for pay I have been racially profiled management has lied and accused me of stealing and they have been caught in the act of lying or making assumptions a lot of employees have quit due to non pay they are trying to fire me and I am one of the best workers at my job I work at the location 4479 e main st Columbus Ohio please contact me back [protected]

The floor in front of the restroom was flooded. No paper towels in the ladies room. The light in the ladies room had a loud humming noise as well as the coke machine. No cups for the ketchup. The manager was constantly playing with her hair when she was behind the counter. She was on her phone talking about the person was hot because they were working outside. It seemed to me and my pop she really didnt want to be there. I asked for mayo and she rolled her eyes at me. The dining room was dirty. All in all. I will not be back to any burger king again. And that upsets me because I loved burger king.

Ordered through the drive through the order was incorrect not once but twice. Whe brought to the attention of the employees my boyfriend was assaulted by the girl behind the counter because he was recording the bad service he was getting. This happened at the south Milwaukee Wisconsin location
I will be pressing ASSULT charges or disorderly conduct charges against the employee. This is uncalled for behavior

Hi Burger King Complaint Dept,

My name is Mary Maxion and I went to the BK store #2544 on 4622 Memorial Drive Decatur, GA 30032 on Saturday, May 18, 2019 at 1:17pm.
To start they do not sell the Impossible Burger that's been advertised everywhere. I changed my order and still proceeded order food, because I love BK.
Once, I got to the window to pay I decided to add a small chicken nugget. The cashier at the window stated, "I'm not allowed to add a order at the window". As she said that the cashier proceeded to take another order at the window for the car behind us.
So, I asked the cashier if she is taking orders can she take mine.
She stated per her manager she is not allowed to. Then she stated she will ask the manager, who was standing right there.
She went to ask the manager, (a middle aged black female, ) she barely acknowledged us and said, "No! Just take orders, you have orders to take!"
I felt so bad for the young cashier, because it wasn't her fault.
She said we would have to come in, or go back in the drive thru line.

Now, let me say I am disabled which is why I use the drive-thru. My friend was driving and she is about to have surgery to remove half of her thyroid. So neither one of us were in a position to go on the inside. Then to tell us to go back through the line was inconsiderate and horrible customer service.

How can you want people to support BK, but have horrible customer service. I would like tp speak to someone about this.

In life you never know what a person is going through when we encounter them. In life all we are required to donis treat people the way we want to be treated.

Myself and my friend are both prior Police Officers, and compassion was our goal. I just felt so appalled by this manger that I could not let this go without letting someone know how this BK is being ran.

Thank you,
Mary Maxion
[protected]
[protected]@gmail.com

I ordered a to go order from store 12033 located at 1670 Eastchase Prky Fort Worth, Tx 76120 and witnessed two employees making burgers side by side; the male wore plastic gloves while the female did not wear any. The female was making two burgers simultaneously. I began video taping her after I saw her grab two hand fulls of lettuce and place it on the burgers. I then noticed she was picking up all the parts of the burger with bare hands. I then witnessed the female employee pull apart two pieces of cheese with her bare fingers. This is unacceptable! I watched to see which burger was placed in my bag and it was the burger the male employee made who was wearing gloves. The burgers the female made went to the drive through order. This concerns me that an employee feels it is a choice to handle people's food as she pleases. I truly believe there are proper food handling instructions in place that she is "choosing" not to abide by. I have not posted this video on social media to alert other customers but have chosen to alert Burger King headquarters hoping that this issue is not a common practice among its employees. This is the type of behavior that I take personally and tend to avoid businesses who do not hold their employees responsible for their behavior. I hope you are able to resolve this poor food handling practice at this store specifically as I really like Burger King's food and do not wish to have to discontinue my business nor share my experience publicly.

Sincerely,
Jessica

I did the survey for a free whopper and returned to store #[protected] E Ocotillo Rd Chandler, AZ 85249 {[protected]}. I had to purchase a small frie & coke. Order was placed at 10:04am and it took till 10:15am to receive my order.

Cashier had to keep asking about my order {#35 take out}... Poor customer serv ice for this Vietnam Combat Veteran...

Freddie Slaughter
3330 S. Gilbert Rd.
Unit #1069
Chandler, AZ 85286

I have ordered burger from burger King aap.. And payment was also done of ₹117 on 6 may 2019.. After sometime I received a message that my order has been canceled.. And then outlet manager called me and told that my money will be refunded.. But till now I have not received my money... Please refund it as soon as possible. I have attached photos of bill detail and order detail.. Please see to it.
Thank you!

Almost every time I go to the Burger King 4330 N. Harlem, in Norridge Illinois, to order a frozen Coke I might as will be ordering a unicorn!
It's never seen!
Many many many more times than not I'm told machine is down.
Then just get rid of it.. why pretend to have something you don't especially during the summer when many people would love to have a refreshing drink like a frozen Coke!
Either find a company that knows how to permanently fix this McHenry, but a New one or Remove it for good!

Broke and shattered my lower back tooth store
Location 560 lyell ave rochester, ny 14606
I went to the lyell ave burger king store #1924
I ordered a mixmatch crispy chicken and whopper
Order number 192. I was hungry and I took a bite of the crispy chicken and as I started to chew I heard and felt my tooth crack I sit out the food I was trying to chew on felt in the back of my mouth using my tongue and felt irritated when I started trying to move my tooth around with my tongue so I went to brush my teeth to get the shattered pieces out some pieces came out now I need to get an emergency dental appointment to get the roots removed asap can someone please contact me concerning this matter please and thank you
My name is lamar d washington contact info [protected] email [protected]@gmail.com

On 5/12/2019 at 3:31 PM I received my order of a Double Bacon Cheeseburger and small fries! I was in the drive through and continued on my way onto HWY 43. Opening my burger I noticed a hard surface on the bottom and found that the bun was hard, crumbling and inedible. Next, my fries were undercooked and limp! They were also VERY oversalted! I was too far to return and did not have time! I called later that night when I was home at 8:50 PM. I asked to talk with the manager and was passed on the phone to a woman who claimed to be the manager. I asked for her name, for this exact reason - filing a complaint, if necessary! She refused to give me her name, even after I told her about the poor quality of food that I had received! She said, "I was not on duty then!"
I would not have complained to you if she would have settled the matter right then. Instead, she escalated the problem! This is the third time that I have had poor quality food from this same BK location! One time I received refried fries that were hard and tasteless. Next time I received a Whopper Jr. that had a stale bun and was cold. The third time I again received a cold Whopper Jr.
I do not understand the problems with this location - never had any problems at other BK's! And I surely never was treated so rudely by a restaurant manager in my life!
VERY DISAPPOINTED AND DISSATISFIED!
STORE LOCATION: W4052 State Hwy 11, Unit B, Elkhorn, WI 53112
STORE NUMBER: 25318
ORDER NUMBER: 48
Date/Time: Sun. May 12, 2019, at 03:31 PM

Burger king store 9823 is out of date. The ceiling is leaking in 2 places, the floor is unlevel, the urinal hasn't worked since at least September, the managers have emoloyees text or call other employees regarding schedule changes etc. Many people won't even go there. There is no light in the playroom. The employee's are treated terribly if they aren't management's favorite. It needs work and no one seems to care.

Dear Burger King

I am regular customer of Burger King and stay in Noida Near Delhi- India.

Last Wednesday I had visited your one of the Outlet in Sector 29, Bitonical Garden Noida - India. That experience was horrified.

Waited a long and when my Terms comes for the Order the Outlet Manager Anand had just shut the Counter on My Face, also we made him request by he was not listening anything.

I had just said that you are spoiling the name of the Nice brand but he said You do whatever you wants to do. Even he comes out when I shouted and scream

I was shocked to see that burger king guys can be behave like this.

My Only concern is please just terminate or throught that type of employee from you system, otherwise you will be loosing your credibility and plz make them learn that how to behave, talk and above all mannerism.

Please look into it.

Your response will guide me that whether I have to to enter in Burger King next time or not?

You can connect for any other clarification
Umesh
[protected]
[protected]@gmail.com

I went to store before my work time and two kids on bikes sitting outside the restaurant waiting for the manager to get there and let them in so they could start to work and its 7:30am this morning 5/10/19. The store is suppose to be open for business at 6:00am. This has happened 3 other times, sara was the manager and she kept oversleeping. She is no longer there yet it still goes on. I had to stop traffic at the drive thru and alert people no one was there so they didn't sit there waiting to be greeted. I also went by there after a baseball game at 9pm on may 2, 2019 and someone was in the drive thru telling people they were short staffed and wasn't servicing anyone. This is beyond ridicules.

I want to make sure these two boys that were there - dedicated employees getting to work on a bike get paid for their wasted time sitting there in the parking lot. They took video to prove they were there and I took a picture of them as well to have proof.

I want someone to call me back and someone to get to the bottom of this store situation. I want to be compensated for the return service I try to give and obviously do not get back in return.

It should be very easy to see when this is occurring by the alarm report you would get when they open the doors in the morning and have to turn off the alarm. Adt or whoever you have could get this for you easily.

I am a service manager for a large company for the past 11 years.
Thank you for your time to this very upsetting situation.

Stephanie miles
4515 scenic drive
Christiansburg, va 24073
[protected]
[protected]@gmail.com

Store is 260 west main street christiansburg va 24073

We would like to buy our meal at 22:45 on 6th May 2019. When I tried to go in the store and one of Burger King staff showed us the time that the restaurant already closed but that was 22:50, and the time schedule showed the restaurant should be closed at midnight. After I observed they already cleared up the restaurant and seen the restaurant ready to close at 23:00 but how come the time schedule showed the restaurant closed at midnight? Totally unacceptable, please follow and feedback, thank you.

Stopped in at Burger King on Mullan Avenue in Post Falls Idaho on a whim to order dinner for my children, husband, and I when the person at the window whose name is Rebecca informed me in a very snotty voice. The next time I plan to order that much food I need to call in advance. Why when I've seen school buses full of kids pull in on game nights?

I'm so disgusted to hear that Burger King is making a burger to please the Islamic people, who are not American. If Islamic people want to live in America, then I suggest they adapt to American ways, if they cannot, then they should go back to their country.
I will no longer purchase anything from Burger King until they get rid of Halal food.
Burger is now turned into the Camel burger of America.