Burlington Coat Factory Direct
Reviews and Complaints

I returned an item with the receipt and received a discounted price. Tara, the manager, stated it was returned at a discount because it's "like buying a car..it depreciates". The item returned was an unused candle. She then proceeded to say the candle gets dirty and dusty and loses value so it could not be returned at full price. I re-purchased the exact same candle I returned and was charged full price. When I asked about the price, Tara stated she has a right not to approve returns which was a defensive response. Being in retail management for 10+ years, I understand giving customers the discount price without a receipt or not approving a return if an item is damaged or if it's not an item the store carries but Tara's response was defensive, unprofessional and disengaging. She has poor customer service, a nonchalant attitude and poorly represents the store.

The manager Liz at store 1270 , who refuses to provide her full name and last name, was very rude and disrespectful toward me when I calmly asked why she closed the fitting room early at 8:45pm when the store is open until 10pm. I had a thousand dollars worth of clothes to buy and wanted to try them on. She refused to respond to me and did not care about the customer or about making a large sale. I left all of my items in a cart and walked out the store I will never come here again unless I speak with corporate and a positive change is made. This is the worst customer service treatment I have ever experienced

I was at Burlington in Maplewood,MN while shopping for toys we found a ride on train toy I gave it to my daughter. She was touching it and a employee came and took it from her and set it up on a tall shelf. I went and got the train and gave it to my 1 year old agian and this employee starts yelling at me saying "she cant touch that toy, she cant have that toy in the asile, you need to put that toy away" so I asked her "why cant she touch it". We walked away and she decides to follow us screaming "are you going to buy that?" repeatedly. Feeling like I was being harassed I asked to speak to a manager. This employee didnt have a name tag and the manager refuses to give me her name also. I felt like I was being harassed at this store, I shouldnt have to tell a floor employee what I'm planing to purchase or shouldnt have to explain to anyone why my one year old is walking around with a toy. I spend alot of money at burlington and I'm really disappointed in the kind of people you guys hire.

I was singled out from other customers and followed around the store by security and every employee except for one cashier. I have always paid for merchandise while at store 00213, but tonight 8/5/22 I had the worst experience I have ever had, and because they wrongly harassed me another customer stole a large amount of merchandise. I won't ever return to this store because it was clear the night crew is a racist bunch except for one cashier. They didn't harass the Mexican or white customers and the customer who stole was white. I enclosed my receipt to prove I was at that store and paid for my merchandise.

I'm at the new location at 270 and w Florissant rd st.louis mo.

It's 5:57 I try going inside and doors are locked.

Woman come with keys and says they are closed. I ask why. She stated they had no power.. lol even though all the lights were on inside the store. As I was walking to my car. A woman comes out with a cart full of luggage..

Now how is it they can check out that woman's luggage with the power off?

I'm sick of lazy employees making executive decisions and closing early..

Hours of operation on the doors need to change hours to

Open when we are ready. And closed when we want to go home..

And open mid afternoons closed extra early on the weekends.

While sitting in the parking lot reporting this 5cars of families have tried to shop and can't.

Good thing Walmart is next door 8 guess .

Two different incidents, two different stores, same complaint.

The first incident was at the Sarasota Florida store near Bee Ridge and Cattlemen, December 2021. I do not remember the exact date. We were out shopping for Christmas vacation and needed warm clothes for the mountains. It was late and the store was closing in one hour. A lady who I would assume was the manager spoke over the intercom " The store will be closing at 11:00 p.m. , bring your purchases to the front of the store. We close and lock the doors at 11 and will not be ringing up merchandise at 11." One hour before closing they wanted us to bring our stuff to the front and check out. The announcement was repeated a couple minutes later.

The second incident just happened this week in Port Charlotte, Florida. The same scenario, one hour before closing we were told to bring our merchandise to the front to check out. I understand a kind reminder of the store closing soon, but the announcement actually states "Bring your purchases up at this time to check out." One hour before closing is a bit much. Most, not all of the employees could use some lessons in customer service, they talk amongst themselves and show the customers very little attention.

I like the variety of merchandise, but the customer service needs a lot of work.

Very rude manager I used to be a employee there and he would always be rude just not to me but to his other employees he always complain about my work And never liked it he’s was always complaining about something then blaming me for stealing what the hell is going on with this new manager then all the employees where leaving and he only had 2 people for cashier had me doing other people work . And if not screaming across the whole store .

I am both completely flustered and relieved after my experience yesterday & today at your store listed in the title. Not the store itself, but the manager at the Burlington, 7475 W Colonial Dr, Orlando, FL 32818 location. Her name is "Erline" (pronounced "ER-LYNE"). I took my granddaughter there about 2pm EST yesterday to get a dress/shoes for the Broadway theatre production of "Frozen". It was her first, and I wanted her to go in style! I found the perfect dress and several pairs of shoes. We checked out no problems. We left, had a late lunch, got our hair done and once home we noticed we didn't have the bags! I freaked out & called immediately. The manager rushed me, asking that I call back BC she was helping a customer. We were driving back to the store while I was on the phone. I called back, explaining that we had to have left the bags in the buggy, inside the store because I did not take the buggy outside/over the curb- I would have remembered that. I asked if anyone had turned anything in, she said no, without even checking herself, I could hear her in the background talking to someone and she just said, "no one returned anything". I asked her if any employee had been in the parking lot and she just kept being super rude and short, she even said "Ma'am, it's not my job to check the parking lot"! In a very nasty tone. I was shocked at her demeanor. She said, "You need to come back and look through the parking lot for yourself". Which I never asked her to do this, I'd only asked if employees ever do go out to collect buggies. I finally hung up when we pulled into the parking lot. We checked (Even though I knew I hadn't taken the buggy outside) went inside and checked all the buggies that were at the entrance, but nothing was there.

"Erlene", was standing just inside the door at the cash registers and I asked for her, and she told me that she was the one I spoke to. I again asked her if anyone could have turned something in and could she maybe check once more, since I was there. To which she got even nastier, looking at me like I was an idiot, talking very loudly and bobbing her head from side to side in a very aggressive manner, telling me that she had already checked, and nothing was back behind the cash registers. To my granddaughter's disappointment, I said we should quickly go look and see if we could find something else. (By this time it was 6 pm and the show started at 7:30) We found the exact same dress, in her size (There were NO OTHER DRESSES LIKE THIS IN THIS SIZE, because we checked when shopping the first time) and right there on the scarce rack was the same exact dress. I MEAN LITERALLY The same dress. It was missing the security tag that was attached to the top back inside neck area! So, grabbing another quick pair of shoes we rushed to the check out. I showed the manager the dress and told her that this WAS the original dress I purchased as it was the only one in that size and the security tag was missing- She got on the register and asked what time I made the purchase. I told her, and that I had paid with my Burlington Credit Card. She did something on the register/computer then told me, "Maa'm, there were no transactions today on this card"! I WAS FLABBERGASTED! I SAID BS! I tried to pull it up on the Burington/Synchronicity app on my phone but had no signal. She then told me the only other thing that could be done was that in the morning (this morning) she would check the security camera footage and see if she could see anything. Which I thought was weird, if someone grabbed it, the camera wouldn't be able to tell who it was, IF IT WAS A CUSTOMER...My thoughts were, someone turned it in, and because the receipt was in the bag, "they" (I'd watch the cameras for that day, because I bet it was Ms. Erline) took the receipt, did a refund, pocketed the cash and returned the merch to the shelf. FRAUD. I cannot prove this of course, but I have to finish my story so you'll understand how I came to this conclusion. forward to this morning...I called the store about 11am EST today and spoke with a different manager named "Elizabeth". She was very friendly and kind. I started explaining and she interrupted to tell me, "yes I remember hearing about this yesterday. We have your bags"! She told me that someone turned them in yesterday and that the bags had been back by the registers the entire time! I don't know WHAT happened exactly, but it sure sounded fishy to me. I went to the store, refunded the dress that was in the bag (Thinking back, I probably should have checked it to see what size it was, BC as I mentioned before we looked hard and only saw one size 12 in that dress, but hindsight) and collected the rest of the purchase. Either there were some dirty deeds that went down, and Erline knew what the camera would show, and they put the bag where it could be found after the confrontation yesterday, OR she was just being nasty and didn't bother to check at all (WHY?) or purposely went out of her way to make a scene in front of others for whatever reason. It is apparent that one or the other happened. I am so thankful that I did go back and check to see if they had another dress she could wear, or we wouldn't have found the "OTHER" (same dress). I would hope that you will allow your Loss prevention manager to check the security footage to see what actually happened. I was going to ask what "She" found or didn't find on the cameras, but she did not show her face today when I was there. So she knows she was in the wrong, no matter which of these scenarios took place. Having fraudsters in your employ, is not a good look for any company and it just all went down way too strangely that there's not more involved. I hope that you investigate this- I am almost certain you will see some shady stuff. At least I got my stuff back now. But she made a perfect day with my granddaughter severely stressful all because she was frauding you, or too lazy to check and see that my bags were there, just where they were supposed to be.

Bought 2 luggage's today during my lunch time. I noticed it said t came with two luggage's on the tag. When I was ready to pay I noticed it didn't com with the luggage that was on the sticker, I asked the cashier to ask for help. No one ever came. I ran to bring another one. That one didn't have one either. I asked to speak to a manager or get a discount. No one was willing to help. I had to worst experience.

Customer Name

Rita Eromosele Sanne

Contact [protected]

I went to Burlington store #00810 at Bronx Terminal Market to purchase items. on February 19, 2022.

A store employee who was re-stacking the store shopping carts to a corner at the store told me to take the shopping cart I used to make a purchased for my items to a far corner at the store to re - stack it.

I said to the employee that I have 2 Shopping bags on my hands, if she could takes my Shopping cart with the other carts she collected for re-stacking, She said the second time to me to take my store Shopping cart to a location to restack it.

I said to the store employee why do I personally have to take the store shopping cart for restacking when she was the one collecting all the store shopping carts from the floor for restacking.

She began to use a derogatory language to curse at me and said to me, your home is dirty and continue to cursed at me.

I complained to the store manager

of the incident.

Your store manager at location 9571 south Blvd Charlotte NC 28210 is very rude and very unprofessional. The store is very disgusting has only two cashier working stood in line for 45 mins just to purchase a pair of pants when it was my turn the cashier is very disrespectful and had an nasty attitude I will never return to this store and will tell others about the person you hire to run that store have a blessed day

I went for the first time to a Burlington in Pearland, tx. We had a long time waiting and the line was excessively backed up. I asked for more checkers and we got 2 more. I could say it was racist, me being a minority and taller than the man. He was white. But I will not take that route, it is childish. People are people and one is as good as another. I asked "don't you have anymore checkers, he said he had everyone in the store, that could check. Then he proceeded to tell me, they were so busy, because is there was so much money floating around from the government. Well excuse me, but I did not go to your store for a political less, I just wwanted myseld and the folks behind treated nice and hurriedly checked out. I sail in this big store you only have 6 checkers, and he said that's right. I will tell you, he needs people skill and not to be so rude. Well, that first experiend did not leave a good taste in my mouth.

My 18 year old daughter works at the Burlington in Daytona Beach Fl. Store # 578. Her first job grant it to top it off. One Dec.7th Me and my fiance took my daughter to Burlington so she could buy a piece of luggage and use her employee discount to save her a tiny bit of money. Upon checking out she realized she left her debit card at home so my fiance gave her $60 to make her purchase and the Store Manager Adrian denied my daughter the transaction and said she could not use her employee discount because my fiance gifted her the $60 to get the luggage due to AA rush plain trip to see family for the holidays. Manager was an absolute disgrace to us all.

I had a phone interview on Friday at 11:00 and i didn't get a call at all from anyone i in up calling them and i talk with the manager and let her that i had a phone interview today at 11:00 evidently she was very busy because she talking someone while i was trying to talk with her so she asked me my name and i told her and she said to your interview wasn't until 12:00 which was a lie and i told her no it was for 11:00 so she asked me for my phone number and she that she would call me back in Ten minutes she never call me back i in up calling her back and this was on October 29, 2021 so after she asked me some questions she said she was going to submit my application and someone would contact me the following week but i received an email on October 30, that they were sorry and i don't have to tell you the rest is Burlington is located in Compton California there's nothing but Hispanics working in the store I don't have the right last name so I couldn't get the job because I'm black and they were very unprofessional and I really want to sue them for discrimination

Purchased a package of underwear 2 days ago. Tried to return the UNOPENED item & was told it can't be returned. It's UNOPENED! What a rip off. Obviously, will not be going back to Burlington in any manner especially after reading the other complaints. It's sad that companies like this still exist.

Fresno, CA store.

I was working there until today Friday oct.8th 2021. I called to let everyone know that I started a 2nd job. She called me 12:53pm to talk to me. I told her I needed the 2nd job so I could make more money to help my husband support our family. Instead of working with me on hours around my new job (which I make way more money at) she pretty much degraded me. Insisting on telling me it was my fault the store had to close down early. Mind you I was not scheduled to close the store at 11:00pm. I was only scheduled for 9:30 pm. She told me I needed to get ahold of my new job and tell them I need to work around her hours she gave me. Now why would I do that when I make more at my other job. I wanted to keep my job at Burlington but, not anymore. She had no right to say that to me. Especially when I'm not the only one to have a 2nd job. She under staffs all the time unless she is the one closing. Then she makes sure she has enough employees to cover her. She plays favortism with employees also. Letting the ones she likes get by with about anything. Like a person named Sodmn wear a crop top to work. which is a no no. But she allowed it instead of sending him/her home.

I tried to return a jacket I had purchased from Burlington Coat factory in Springfield, Il. I brought the receipt and was within the 30 day return time frame but was told the tags needed to be on the merchandise. There is no mention of this in their turn policy other than "original condition" This makes no sense! Even though I never wore or washed the jacket the store manager said she cant return it without the original tags on it. The return policy is very misleading! There is no mention of having the original tags still being on the merchandise. Who buys cloths and keeps the original tags on it for 30 days? They might as well be honest and tell customers the truth that if they purchase something there is no return policy, but they have to have a sham of a return policy by law. I will never shop in your store ever again.

On 9.23.21, my 16 year old daughter called your store in Coral Springs, FL She was an employee. She spoke to Lisa, store mgr, who told her she was terminated over a week ago because a store sup. Crystal spoke to another student saying my daughter told that student she was quitting to go back to school. A lie! Hearsay! I should call EEOC!