Burlington Coat Factory Direct
Reviews and Complaints

I recently went o a Burlington Coat Factory, and wanted to purchase these jeans. The store had these jeans on the clearance rack with a tag on them for twenty dollar. When i got to the register the cashier told me that this is the wrong price. This wansn't a tag that could have been easily taken off and put back on, they had tags that you would have to tear off and switch, which I know for a fact could not be done. But inspite of all that she still thought that I was trying to switch tags, which they found out was not the case, one of their employees had tagged it wrong. They looked it up, but I was the last pair in the store, so they did a little more digging and found out that the actual price was a lot more. I was very disappointed, byt the way the cashier treated me, likle i was a theif. It was also poor customer service to me, see as they should have let me purchase the jeans at that price, because it was their fault not mine that the price was wrong. If you go to other stores, if they have something marked wrong, and they know that it's wrong, they would let you have it at that price. Not this Burlington, they don't care abou their customers, and I hope it closes. Without the customers and their money, they would have no business. If I wanted to steal soemhing, i wouldn't want it from there, because they don' have a large selection, and most of the clohes that they do have on sale are no brand name, and don' thave qualtiy materials. Put it like this I would steal some clothes from Walmart, before i steal from them, an I don't think i'll will ever shop at this store again located at 95 th and Hilcrest, in Kansas City Missouri. I've spent money theri several ime, but not anymore.

I had a very bad experience at Burlington Coat Factory (Greensboro) for return. I was treated with no respect. The lady in customer service and the Manager both treated me very disrespectful way.

I bought a boaster car seat from Burlington Coat Factory. Since this was my 1st time purchase in Burlington Coat Factory, at cashier I asked her the return policy. She told me that I can return it for a full credit

- If I don’t use it
- have original packing
- The receipt
- And returning in 30 days of purchase

The booster car seat I bought didn’t work well for my kid. It looked like may be after a year he will be ready for a booster car seat so, I decided to return it. I went to Burlington Coat Factory (Greensboro) to return the car seat. The car seat was new still in plastic, in box and I had my receipt and I was returning with in 30 day period. But still she refused to refund my money back. Saying why did I opened the box and they don’t take it back if the box is open. I don’t understand if you don’t open the box and looked at the seat how you will know that it will work for your kid or not. She refused to take it back and told me that they don’t accept any return on Bady items that include high chair, car seat... and its Burlington Coat Factory policy. I asked her to show me the policy in writing. No were they have that policy in writing. I was really upset because when I asked them about the return policy they didn’t tell me about this new policy of no return if box is open. Definitely I would have not bought that booster car seat if I would have known about this policy. The way customer service lady and Manager were treating me I felt so bad as if I got this item for free and I am trying to make money on it now. They were like making faces and talking very rudely. I will never buy anything from Burlington Coat Factory never in my life. It seems like their Customer Service and Manager makes store policies depending upon situation. Will never never never…. Shop in Burlington Coat Factory in my life.