Burlington Coat Factory Direct
Reviews and Complaints

I placed an order on 11/29/2019 which contained gifts for the holidays..for whatever reason burlington placed a restriction on my order preventing me from exhausting all options to retrieve my package while at work. The email i provided was not the one burlington used to communicate about my order. They sent order comfirmation and tracking details to an email address i did not give them and i do not use. I contacted FedEx and Burlington and no one was willing or able to help. My package was returned. So now i don't have the gifts or the money to replace them because i have not received a refund for the items i never received. I called Burlington again and representative Charmaine was very unprofessional and of no assistance. There was so much going on in the background i forgot i was on the phone with a place of business. Today is 12/17/2019. Christmas is a week away and all items i ordered are no longer available. Go figure! How can this issue be resolved? Customer service does not respond to email and they refuse to answer the phone leaving me waiting 45 minutes with no response still. This is one of the most HORRIBLE experiences i have ever had with a business

I've seen a supervisor let other employees be disrespectful to another supervisor who's continuously running around doing all the work while she's on her phone doing nothing but pressing the button on the walker talkie to tell the other supervisor to do minimal things she's capable of doing if she didn't micromanage and remain on her phone. She's rude and always trying to tell employees she will take their job away and remove their position because they tell her to simply help out with the small things. She's allowed another employee to openly threaten and disrespect other co workers. Extremely unprofessional and can be a big stress when she doesn't even work half as hard as all the other employees and she's always on her phone arguing about unrelated work topics to who knows who. Please send corporate to watch their operations and see who really works and runs around and who doesn't. I've never been so offended by someones attitude and demeanor in a work place until I've walked into this Burlington. Thanks to her I will never shop at this location and I think she should be reviewed and reprimanded. She doesn't deserve to work there if she's going to treat employees like they are below her when she's as equal as everyone else. Thank you, I would like to hear back. Thank you very much.

I went to Burlington for a few outfits for my daughter. Your employees that put the price tags on clothes need to stop putting the tag where it dont belong. This happened at two different locations. I made one return today for a couple different items. Those couple shirts that I returned had a hole one inch below where the tag is connected on the back of the shirt. Another shirt had two holes under the arm pit that almost made one big hole just because the employees who put the burlington tag on the clothes do not do it right. I now have to return another shirt that has the tag right in the front of a shirt because i over looked it. your employees put a tag a inch below the collar in the very front of the shirt so half the stuff i bought from your store; i bought them danaged.
I do not know why or how these employees keep doing this. Training needs to be out in place for that. The employees are damaging the clothes and something needs to change about that! Im tired of going back to make returns with the damaged merchandise that I purchase from Burlington.

12/05/2019 burlington
www.burlington.com
13092 harbor blvd, garden grove, ca 92843
Around 12:44pm on 12/05/2019 during my luch break. I thought it was going to fast easy return transaction. I was wrong the store manager along with her cashiers im classifying:
*agents offer no empathy
*asking customers to repeat
•cussing out the customer for complaining or telling customers they're stupid.
*rude behavior and bad attitudes
*telling customers that the problem is their fault
*act as if they own the place
*dirty broken items up for sale
*purse area mixed
*no organization
*all toys mixed with toddlers and big kids
*stuff dumped on shelfs

Hi I was working at 1563 Franklin Mills Cir, Philadelphia, PA 19154. I working for Burlington coat factory for maybe a month til I quit. I was a receiving associate & I noticed how the supervisor would bully other coworkers. My last day working there was November 13th, 2019. I thought I should report him for being very rude to me. He told me we don't need you & this is why I don't give you any hours & that the job wasn't for me & I shouldn't be here. I quit because I felt disrespected. I don't think he should talk to coworkers in that manner. It wasn't the first time he's been rude to a coworker. In the past week he's bullied an older woman who also worked with me to the point that she cried. He also curses at other supervisors. I think someone should place close attention to him because it isn't fair to others. He's a very aggressive individual.

I returned some items for a refund on Nov 8th and the cashier said my refund would go back on my debit card. Well I waited for 5 days no money. I called my bank they said no refund is going to post to my account. So I look over my receipt to find the number to call and I see on the receipt is has cash given but she never gave it to me! Come to find out she did it as cash and pocket the money. I spoke to the manager Jason he said he would look at the video tape. Another guy named Tony called me back in a hour and left message stating he saw the video it shows her giving me the money which is an absolute lie! I called him back and asked to see the video myself he said nope. He was a complete jerk! He said there is nothing I can do about it. I told him I would bring the cops and he said do what you want. I know for fact she didnt give me my money. I even took my debit card out and she said she didnt need it because she has the info already. This cashier name is linda has been there for a long time because I've been going for years and I believe they are covering up for her. I just wonder how many other people she has done this too. I also called the customer service Corp line they stated nothing can done because its his word against mine! I will getting police involved not because of the money but because this wrong on so many levels. I also filed a complaint with the BBB and other websites. I will also go to court if I have too.
This the store is at 2728 west Peoria Phoenix Az
I have my receipt as well.

Went to to brows the store on 11/13/19. Saw a jacket was going to put it on layaway but he never told me about the fee. After tell him I am not paying fee he became rude and told me he could not void the transaction that if I needed it voided I HAVE to wait. He threw the receipt at me and walked away. He called for help reversed it and got more upset when I said I would just pay for it. Just was very unprofessional taking care of me complaining he had things to do instead of being at the register. I believe when he knew it was my first time doing layaway he should inform new customers about the 5.00 fee and not get mad when the customer finds out and decides to purchase the item instead. As a bank manager and he was employee he would not get away with a white up. I believe he does not know that because of customers he has a job. Totally disappointed by his service and unprofessional behavior.

I was in line the cashier by the name of idalia was charging another worker that was supost to be clocked in and was taking her time laughing talking just wasting time with another worker that was paying/returning items having other customers wait while they took their time and another worker happened to be in line behind me he skiped the line and had the other worker pay for his item i didnt see it right at all i told her to hurry up because there was a line and that it was unfair then she told the supervisor by the name of josie what had happend so I was next in line and she said "Next " and said no not you I am not going to charge you . I said well then why did you call me [censored]ing [censored] she upsetted me bad the supervisor was laughing smirking i told her it was not funny she said she was going to get things cleared with her untold her no yiur going to cover up for her like you did right now by charging me

Hi im an ex employee for burlingtom worked for the company for 4 years and loved it. Till i switched to loss prevention and everything went downhill. When i started i had a part time LPA with me and he thought it was ok to be sending me explict messages, trying to make a move, even on my last day slapped my [censored] and nothing was done. Hes response when i told him what was hes issue he said " u know u liked it"I showed proof to my ex boss and everything and nothing was done at all! I had no choice for my safety to not finish my 2 weeks by 3 days because of this incident. Now i have to deal with not going back to a company i loved to work for because of it.

I was scheduled for interview the 29th of oct at lansing mi store with brandy at 5 pm . Brandy was late and I was asked to walk around store picking up discarded merchandise while she took a call this went on for an hour then I was told to come back to her office to complete paperwork and start watching videos for training as a cashier I was scheduled to be there till 10 pm at 8:30 I was told I had to stop training and come back as office was needed for counting down cash drawers, no problem
I was asked by brandy to come back Nov.1 at 6p.m to continue training I arrived at 5:55 and was informed by Bj assistant manager that brandy took late lunch and would not return until 6:30 so I waited until 6:45 Brandy still had not returned. I walked out as I feel this was unprofessional behavior and not a good example of work environment for a new employee. I just wanted someone to be aware of the irresponsible hiring practices of this store. Marcella Reynolds [protected]

The staff members verbally assaulted me and my friend made terrorist and racist threats and also tried to physical assault me at the bakersfield store for absolutely no reason they made racist comments threatened to cause physical harm to me and threatened to kill me not to mention slander defamation of character and profiling Juarbecause he is racist against caucasian people I am filing police charges and will be filing a lawsuit unless actions are taking against the employees involved and that I and fairly compensated for this unprovoked attack

my mom work for yall company since 1999 and in 2015 she was let go for the reason they were removing all managers so they gave her and servant package for like 5000 but she lost everything and her life insurance policies because of Burlington. my mother
died 3 years after she left, and turns out they never got rid of any manager the boss at the time was very rude and disrespectful towards her. she worked in Houston tx at the 1960 and tomball park way. i know yall screwed her over but i am going to file chargers charges against Burlington Coat factory since she signed a servant package she couldnt but I CAN

I was at the Crestwood Illinois store on oct.12. The store was messy I went to check out the line was literally across the store only four registers were open. The manager came by the line to say they are going as fast as they can but he didn't go help on register. The other manager there didn't go help either. She looked like a regular shopper I didn't even now she was a manager she was wearing what look like sweatpants and a hoodie. I like Burlington but that day I was very disappointed. Don't think I'll go back.

I had some items on layaway I called before coming, on 09/20/2019, store located in the Atlantic terminal Brooklyn, I had to wait over an hr in line because there is one cashier, when I approach the counter to pick up my layaway and then waiting about 30 mins for the one cashier to go in the back and get the items only to be told she can't find the items she then proceed to the register and give me back the money without even giving me a reason why the items aren't found which inconvience me because those items was purchase for vacation, if items can't be found and staff aren't willing to assist then my confidence in shopping at burlington is no more there

9/11/19, i received an invitation for an interview at your store # 1145 to interview for a position. On 9/18/19, I arrived for what i thought might be an interview but was told the position had been filled and the online job posting had changed to a customer service job. 7 days expired before I learned in the interview that the job was filled and duties of the job had changed. You may look at this as a small matter, a person that didn't get the job or any other perspective. What I will say is, this is not a good practice for your company and good luck.

Employee refused to scan my family discount card. She ask to see my i.d. told her i left my i.d in car and that i always purchase from that store was never ask for my i.d.. i just went into store Sunday and i had purchased items with card...
I was purchasing a purse she opened zipper on purse than refused to close zipper saying it got snagged and she did not want to break zipper. Got upset when i ask to see purse to check my self before purchasing.

I'm employee at the Burlington stores located in Lawrenceville nj, I've be working in the company for about 2/3 years. I'm very content with my part time job, but this is the first time I ever work for a company that don't hold staff meeting or have semi monthly coaching about our progress or even inquire about any concerns we may have with the constant workflow and employment turnover. I'll like to have meetings more often about how can we improve to maintain the store organization. My other concern is that the store is understaffed. We should have a least 2 people in the shoe department at a minimum. The manager is never available and whenever he do shows up he locks his self in the office not making any contact with the staff. I appreciated the raised, but sometimes the money is not enough to make a person or staff to stay. I'll appreciate better communication between upper management and the staff, more employees and possibly a more flexible schedule. I have hard time trying to understand how some week we have a lot staff working but the following week there's barely any associates on the sales floor. For example, my typical day will goes as a follows; I'll start in one department like shoes then I will get call in assist on the cashier line, then I would have to go back to shoes(because I always like to finish whatever task was assigned to) after wards I would have to pick layaways by the time I finish jumping from one department to another it's time for lunch; which is very unorganized, unprofessional and confusing. No associates will have the opportunity to complete the task at hand, so they get carried over to the next shift or possibly the next day. I never finish complete my assignment for the day. I love working for the company but the store itself needs a better culture, structure and management.

Good afternoon, I'm a worker in Burlington stores Lawrenceville, I being working for the company for 2/3years very happy with my part time, but is the first time I work for a company that don't make meetings with there staff, about our concerns or how with can improve to maintain the store organized. Shoes department need a least two people, with work understaff other time, the manager never there and went he work he lock his self in the office. I appreciated the raised, but sometimes the money is not enough to make a person or staff happy, I appreciate the communication better, and more staff in the floor. I don't understand how some week with have a lot staff working and in the other week no sale floor staff. In my case I start in one department for examples shoes then they call for help in the front for cashier, go back to shoes, pick layaway by the time all that run around is time for lunch, never finish completely my assignment for the day. Like that the store never be organized. Need staff. love Burlington

Good afternoon I'm a customer of your store im reaching out in regarding of my purchase today September 8, 2019 location in North Rialto California Store 01045 I love to shopping at ypur store, but today I got the worse embarrassing day of my life when I got to the cashier she starts asking question regarding r u going to to purchase all this items she got me of gard so I respond to her yes why "so she ask me again how r u payin so I respond to her with my credit card so she walked away and came back start ringing my first item which it was earrings my item got stock into the magnet final she ring all items so ask me for my credit card and my driver license so I hand it to her my credit card is not sign of the back in never sign any none of cards because I need them to ask for my driver's license so she replied to me I can let you purchase this items with out your sign card so I told her why do you mean you can do response to I can call a manager if want other wise I can sale this items I got so embarrassed customer was staring at me I got so uncomfortable at your of my got it hope this issue never happened to me again this cashier GLENDA made my rest of my day awfully I fill this lady treat me like a Thief name of Lord I will never go back how embarrassing people treat you like that if you want to reach me my cell phone number is [protected]