C-Date
Reviews and Complaints

I tried to cancel my membership on the app on 18th Oct 2002, so I used email address I found in the mobile website and sent this in on the 19th Oct 2022. Now I am being chaise for 204 euros. I sent the email to Ecollect but they still say it is wrong. I resent another email yesterday cancelling my membership.

I joined this website a year and six months ago, now I am being chaise by a debt collection company in Germany. I tried to cancel my membership on the app, which was impossible, so I wrote to them via their email which was advertised on the application, but now they are saying the email was incorrect. The whole experience is a dreadful. I did try to make a payment to a Ecollect yesterday, but it failed. I am worried that Ecollect are a scammer. It feels like a scam business.

I join the website because they were advertising on Facebook and it was good. It looked well designed website. How can you have a website you can join online, but you cannot cancel your membership online. Why do you not have an example of a letter on the website so your customers can cancel membership attached to a website?
Ecollect Number 9293BND6

I was notified by my bank of a suspicious charge on my account. When I looked into it I found that it was for a membership charge for an account I was unaware of (fraudulently created). The bank stopped the charge & it was raised as a fraudulent charge. I attempted to contact C-Date on numerous occasions but only ever got automated responses with a 'ticket number'.

I tried to cancel the account but the option to cancel via the website wouldn't work as the account was 'locked' as it was in arrears.

I emailed again, & still no response.

They have now passed this over to their debt collection agency who contacted me by post from Germany & gave me 2 days to hand over £200+ for processing fees.

I have cancelled my subscription of this app and now that are sending treating letter from a debt collection company about collecting 195euros.

I cancelled this account back in December and on used it for a day as it was not very good.

And it is having an affect on my mental health.

Ref GB-2022-12-04-[protected] .

And to stop this site from these actions on anybody esle

I signed up for 1 month membership not to renew afterwards I used this site a few times and decided this wasn't for me.i cancelled my subscription after the month I have a screenshot to prove this then 4 months later received a debt collection form on the 17/4/23 and I must pay by 19/4/23 I cancelled my credit card with my bank as my information and banking details were being used in Germany while iam in the UK please respond to this complaint Mr bright

I signed up to c.date for a 1 month trial for £1 after spending some time with the website I soon realised that it was a fake dating site and went to cancel and delete my account.

I was unable to cancel my subscription other than with fax.

So I sent them a email requesting for my sub and account to be terminated, as I do not own a fax machine nor do I know how to use one.

I received no response other that more spam emails, I tired to delete my account again but what they don't tell you is that they keep the subscription running even if you delete your account.

I assumed that it was sorted but after a month they charged me £49 I had no confirmation no emails of such a charge.

That is when I blocked payments with Paypal.

It has been more than 6 months and now I have received a letter from a debt collator company from Germany called eCollect stating I owe c.date £194.59.

I have been in touch with the debt collector company but even they have a bad reputation witch makes me even more unsettled.

I recently tried to log into c.date to see if I could do something and I can not even log in I am blocked, I have emailed them again at the email that was on the blocked page and nothing...

I can see by how many others that this is a scam and am going to report this to https://www.actionfraud.police.uk/

Also be careful about the debt collators they eCollect does not seem trustworthy.

Reading the reviews on here I should not be surprised that I am experiencing the same problem. I cancelled my subscription a month before it was due to auto renew and received correspondence to say sorry you are leaving. Then on the renewal date they charge my account, which the back have rejected and now I am being chased by their claims department.

I have emailed the address on this complaints board with my issue, but has yet to be resolved. The chase and ignorance of the company when cancelling is ridiculous, they try to bully, harass and cause a lot of people distress, this needs to stop. Someone cancelling should be acted upon. This is no way to run a site and expect people to come back, everyone who has suffered this will avoid in the future.

I just want my cancellation processed, the renewal amount to be removed , profile closed and we can go our separate ways

After my bank flagged a suspicious payment for c date a few weeks ago, i looked into it and found that this site is bullying and scamming people for money. i emailed their customer service email address to remove all my details and close the profile using my card, but received a reply saying no fraudulent activity was found. i have since gad payment reminder emails saying i owe money and this will be passed to a debt collection agency. all i want is for my details to be removed from this scam site. i have read from other users on here that you have a 14 day cooling off period, which i believe i emailed within to have the profile removed, yet i am still being threatened. i have reported this to my bank as fraud and they have advised they will report to the police.

I opened an account and only used it for less than 2 days having paid my initial fee. The site isn’t for me and cancelled and deleted my account immediately well within the stated 14days.

I am now being chased for outstanding payments which in my opinion are not owed due to cancelling the account and deactivating the profile.

Please confirm my details have been removed and I will no longer receive correspondence.

Thanks

This law firm keeps asking me for proof of cancelation and I have been sending them all the necessary documentation but they keep coming back to say I have not submitted proof and reasons of the canceled subscription, I did not even use the Be2 service I signed in and canceled within a week and now this bombardment by debt collectors, the amount goes up every single time the email me.

You have yet to provide us with the stated evidence to date. This can be ascertained from the numerous e-mails sent in which you claim to possess evidence of the alleged subscription cancellation, yet refuse to send it due to having sent it a multitude of times.

We wish to hereby reiterate, that in the case that you allege to have duly cancelled the subscription in question, you fully carry the burden of proof pertaining to your allegations.

If no evidence is provided to the effect of your allegations, the current claim will be considered undisputed and owed in full and we strongly advise you to pay the total amount of ZAR 5'602.98 (EUR 315.71).

Please pay your debt via our Paypage pay.themys-[censored].com by entering your client number, which can be seen in the subject of this E-Mail.

I opened an account with the dating site only to be inundated with fake profiles. After the realisation I closed the account online to the best of my ability and now I am been threatened by a debt collectors to pay debtor fees. It is impossible to speak to anyone at c. Date as there are no contact details and now the account is closed I cant even see what the conditions were as I thought I had closed it to their conditions. I recently received a letter from a debt collector ecollect demanding a payment of £200.20 stating I had not responded to previous demands (which I had never received) and now stating that as it has not been settled, legal proceedings shall be initiated. This is one big scam and I need it to be settled.

I opened an account for a few weeks to see what it was all about they then made near on impossible to cancel the account now i am getting threatened by a debt collectors i have never been on the account since then there is no contact information to get in touch with the debt collectors apart from a phone number in Germany which I feel will only cost more money it was about 6or7 months ago I thought it was sorted out until recently

Subscribed C-date site just to browse during my short stay in UK, however after subscription tried to cancel subscription, did whatever was possible and thought the repeated subscription was cancelled. Also to be on safer side cancel my card. But to my surprise they were still trying to charge me, as got message from bank. Have left UK and they are still harassing for the money which was never utilized by me and threatening to take the matter with debt collectors. Despite sending them for clarification the only response is automated mail. Looking at the reviews it seems I m not the only one and this is how conduct business and cheat everyone by sending them threatening letters and harassing them and citing this is an online contract and is binding, however there is no access to the contract anymore or the profile. I have requested in available mails to them to cancel my subscription however they are sending mail only for claims. They block the profile immediate after the profile for 1st month ended.

Dear Complaints Board

I joined C-date last year but quickly realised that it had a lot of fake profits on its site and that the user reviews and ratings on TrustPilot were very poor. I decided to cancel my subscription. But the process is made deliberately difficult. Users are required to give a MINIMUM of 2 weeks notice of cancellation. As I’d only paid for an intitial one month I’d missed the window so was forced to pay for another month through the automatic renewal trick.

I decided to block further renewals via my credit card.
I then started to receive a string of threatening emails from C-date and its lawyers. I attach my most recent correspondence with the companies debt collection agency, which I hope are self explanatory.
I just want these threatened letters to go away and am not prepared to pay £300 to the law firm for an inferior website whose business model and practice seem to border on the fraudulent.

Regards

PH

Dear Mr. Huntington,

In the above-mentioned matter, we refer to your e-mail from 17.01.2023.

Your current line of argumentation lacks any legal substantiation and is in no way related to the claim itself. Note, allegations can not be taken into consideration when discussing the current claim’s validity.

Keep in mind, that you stated to be fully aware of and in full agreeance with the provider's T&C's. Should you have not carefully read your subscription cancellation responsibilities and related opportunities, then this is to be construed solely as personal negligence on your end and it in no way legally impacts the current claim.

As a response to your current argumentation, we wish to firstly refer you to the respective T&C's of the provider which you stated to have fully acknowledged and be in agreement with upon registering and subscribing for the platform. You will clearly note that paid services are exclusively to be cancelled via provision of due notice (see Article 6, Subsection 2).

The Terms and Conditions of the provider contain more than detailed information regarding the contractual relationship, so you cannot claim non-transparency of the platform or misleading information.

While we fully understand that you may be dissatisfied with the services rendered, you are still required to uphold your obligations as pursuant to the agreement entered into with the provider.

The cancellation steps and requirements stated above are based entirely on the legislative frameworks as per Directive 2011/83/EU (Annex 1 (B). Such steps and requirements are laid out within the respective T&Cs, which every user must state agreement with and acknowledgement of when registering and subscribing for the service.

In order to avoid further costs and procedures, we strongly advise you to pay the total amount of GBP 282.07 (EUR 330.20).

Please pay your debt via our Paypage pay. themys-[censored].com by entering your client number, which can be seen in the subject of this E-Mail.

You can also transfer the open amount to our bank account:

Account holder: Themys and [censored] Rechtsanwälte GbR

IBAN : DE32740201500000884890 (Bank Account No.: [protected])

BIC/SWIFT: RZOODE77050 (Bank Key / Sort Code: [protected])

Bank address: Raiffeisenlandesbank OÖ Zndl Südde - 80333 München

Payment Reference: 8ABVHSG6.

Yours sincerely,

Mathias Gelfand

‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐

On 17.01.2023, pmt 15:52, wrote:

Dear Sirs

Thank you for your letter of 14th inst.

I think it might help your goodselves were I to furnish you with some information about this claim.

The claimant runs a website not UK based which purports to be a dating site. I write “purports” as it has the lowest rating on TrustPilot. Apparently ex clients are very dissatisfied with the service offered.

The site engages in what can only be called “inertia selling”. By this I mean the practice of automatic renewal of a managership, irrespective of a client’s intentions. No reminder is sent prior to a further debit to a registered card.

He/she may cancel a subscription, but this must take place not less than two weeks before the end of the period for which payment has been made. The cancellation process is, naturally, made deliberately difficult.

I regard this payment mechanism as bordering on the fraudulent. I have written several times to the site and its representatives in these terms.

In the circumstances I feel under no financial obligation whatsoever to the site.

I live in England. The courts here have taken a view on the legality of automatic renewal and have regard to what it is reasonable to do in the circumstances.

In brief, a claim for settlement of a purported debt is very unlikely to be sustained in a Court here unless the claimant can show:

1. That it was clear and transparent at the outset that automatic renewal was practised;

2. that the procedure for cancellation was spelled out, and

3. the notice period for cancellation was reasonable.

The vast majority of websites of this nature allow cancellation up to or shortly before the date renewal falls due.

I respectfully suggest that the site fails in all 3 tests.

If any putative action for “debt“ recovery is initiated, I will contest the matter in court. This will involve your client in further unnecessary time and cost.

In addition I will ensure that the case is publicised via social media and press, which will no doubt have reputational consequences for your client’s website.

I believe your client would be well advised to drop this matter.

Yours faithfully

Peter Huntington

Sent from my iPhone

On 14 Jan 2023, at 20:50, Themys & [censored] Rechtsanwälte GbR [protected]@themys-[censored].com wrote:

Dear Sir or Madam,

In the aforementioned matter we are commissioned to represent the legal interests of Interdate SA, 13 rue du Commerce, L-1351 Luxemburg, LU. The proper authorization is assured by legal counsel.

Please find a copy of our correspondence as well as the signed power of attorney attached to this E-Mail.

We kindly ask to contact us about this matter in the future exlusively.

Yours sincerely, — Themys & [censored] Rechtsanwälte GbR

Hindenburgstrasse 82-86

45127 Essen

Germany

t +49 201 / [protected]

w www.themys-dyke.com

Information according to § 2 Abs. 1 DL-InfoV can be reached via https://themys-dyke.com/privacy-policy/.

This email communication (and any attachments) are confidential and are intended only for the individual(s) or entity named above and others who have been specifically authorized to receive it. If you are not the intended recipient, please do not read, copy, use or disclose the contents of this communication to others. Please notify the sender that you have received this email in error by replying to the email. Please then delete the email and any copies of it. This information may be subject to legal professional or other privilege or may otherwise be protected by work product immunity or other legal rules. Thank you. — Themys & [censored] Rechtsanwälte GbR

Hindenburgstrasse 82-86

45127 Essen

Germany

t +49 201 / [protected]

w www.themys-dyke.com

Information according to § 2 Abs. 1 DL-InfoV can be reached via https://themys-dyke.com/privacy-policy/.

This email communication (and any attachments) are confidential and are intended only for the individual(s) or entity named above and others who have been specifically authorized to receive it. If you are not the intended recipient, please do not read, copy, use or disclose the contents of this communication to others. Please notify the sender that you have received this email in error by replying to the email. Please then delete the email and any copies of it. This information may be subject to legal professional or other privilege or may otherwise be protected by work product immunity or other legal rules. Thank you.

c-date. png

Subscribed to this app on the 8th of Feb based on a £2.48 promotion only to be charged £9.90. Thinking I had been a victim of a scam immediately cancelled further automatic payments coming out from Pay Pal.

Tried to cancel but there wasn't an option available, thinking this would be the end of if now I am being chased, bullied and threatened to pay for a membership service that lied and overcharged without my authorisation from the start making it impossible to unsubscribe causing me episodes of anxiety with their threats and bullying emails.

If you read this, please avoid this app, you will regret joining it.

Where to begin on the 17/03/2023 i signed up to this app and made one of the worst decisions of my life! I was misled to believe it was £2.48 a month but its not its £9.90 and I immediately emailed to cancel my subscription and account yet had 0 responses! I’ve sent multiple emails and ABSOLUTELY NO RESPONSE! I emailed them and told them i will go through paypal to get my refund instead I did and got an outstanding charge of £19.90! All i want is for my premium membership to be cancelled and account deleted and to have nothing to do with c date anymore! Theyre quick to email you back when you owe them however when you want to email them about cancellation 0 response. PLEASE SAVE YOURSELF AND STAY AWAY FROM C DATE PLEASE DO! Ive never had such disgraceful service 0 responses about 8 emails sent absolutely disgusting Even though they said my premium membership has been cancelled in the email about my outstanding charge of 19.90 I don’t believe them! PLEASE PEOPLE SAVE YOURSELF AND DONT GO ANYWHERE NEAR THIS WEBSITE

Tried to cancel my membership on website and by email no contact back now asking Money and to get debt collector all you’re doing is threatening and intimidating. This is a total scam. I want my membership cancelled. They asked for months ago by email and tried on the web this dating site is a complete and utter scam. You should be shut down immediately.

C-date offered me an offer of 75% discount for 1 month’s subscription. I wanted to pay via PayPal and the price was £9.90 which did not include the 75% discount.

I then noticed in c-date’s terms and conditions that I had signed up to automatic payments of £39.90 per month without my knowledge.

I tried cancelling the contract on line as advised by c-date but the wasn’t an option available. I then sent emails to [protected]@c-date.co.uk and [protected]@c-date.com with photos of hand written letters attached (as required by c-date) but both emails were not received. I have cancelled all PayPal payments but I am unable to confirm this with c-date.

On 15.11.21 I signed up to c-date £1.99 for a 3 day subscription. There was no information provided that this would be a continuous subscription or that I was committing to a subscription. On entering the site I realised that there were no women in my area and I was bombarded with fake messages. I attempted to cancel and was informed that they would only accept a fax to cancel I tried to delete my account but was unable to I removed all my information and never accessed the site again. There was no email address or any other way to contact them. After the 3 days a payment of £40.93 was taken from my account. I informed my bank and the money was recovered. A few weeks later a second attempt was made to take the money. I cancelled my bank card but as this was a cpa payment they were able to make further attempts to get the money. I eventually closed my account as this was the only way to stop payments. This was then sent to a debt company in Germany who added their own fee and it has now been passed to a legal firm registered in Madagascar who have added their own fee. The bill currently stands at £227. In November 2022 I passed this information th European Consumer Centre ank UK trading standards. On 8.3.23 I received further communication from the he legal firm of Themys & [censored] Rechtsanwalte registered in Germany. My last correspondence was in 7.11.22. Where I made my position clear and informed the company of my actions.

Hi,

Please, could you help me to resolve the problem with C-date site. As it trying to rip off money from by not closing account when they have been informed, and provided with all information required.

When I open the account, as there was no other way to see how it works, without payment, they charged me straight away. I looked at it, did not like, and next day emailed them (as you can't close it by yourself) to close the account (and I have proof of my email), put all details required. By the EU regulations, all money should be returned to customer if he asked to cancel services within two weeks period. I did not ask for any refund, just wanted to close account. I thought it has been closed. Furthermore, I removed them from the PayPal account to prevent any unauthorized payments. As I suspected, they're going to try to charge me for nothing. I can see I had the right feeling about them. And Instead of close the account and return money to me, they kept trying to charge me for premium membership? I don't understand when did I order that premium, if my last action was email with asking to close my acc. So as emails went to a spam, I did not notice any emails, only later one, I found them with frightening to transfer my case to the debt collectors, and I think they did it. As After I contacted them recently, they're ignoring me. Here is the case details:

GB-2023-02-09-[protected]-CDATE-DN

I signed up to this site , which was a complete waste of time money and effort . I instantly cancelled my subscription and thought that was the end of the matter . I have received a demand for payment. Subsequent I have paid via iban and now consider this matter to be closed . However this is a very painful process and this type of practice should be outlawed