CB Automotive Fueling and Charging Caltex loss of property/ poor service

Caltex review: loss of property/ poor service

RC Mill of ZA

Jan 30, 2020 4:49 am EST

Verified customer

Email sent to Rick, filling station owner on fasbou@mailbox.co.za on Thu, 30th Jan 2020 @ 11:43
Dear Rick
This is just a mail to let you know that I eventually got my petrol cap from Renault in the 2nd week of December.
I would like to let you know of the wonderful service experience I have received from you and your obnoxious manageress, Theresa from the minute I reported the missing petrol cap. She was hostile towards me from our first engagement. No apology for the inconvenience even after Thomas stated he filled my car the evening before. She said she would look into the cameras to see what happened. She said she needed the petrol slip, I asked if she didn't get a daily batch report, she just shrugged and pointed to a box of reports. I said I had a bank statement she could see. This was not enough for her.
I went to 4 scrapyards in Van Der Hoff road looking for a 2nd hand cap. About 3 weeks after the incident, I spoke to you about the lost cap while I was filling up my vehicle. You stated that you thought the matter had been sorted out. I told you about the scrapyards and that I had been on leave. You said that I should go ahead and order the cap from Renault as petrol could be wasted without the cap. I asked if I should get a quote and you said no go ahead and order. I said at the time we could look at splitting the cost.
When I presented the paid invoice to your managaress she lost her temper and stormed off to the back office saying that there was no way I was going to be paid. She left me standing like the village idiot in front of your cashiers for about 10 minutes. In that time, I presume she phoned you and then googled Midas as I saw Midas and petrol caps on the computer screen. I said to her that I have a Car Wash and have insurance for such instances of staff mishaps but my excess is R2500. She snidely told me that you have insurance and there is no excess. If that's the case, what's the big issue. If my staff damaged vehicles, I apologise for the inconvenience and try to sort out the matter speedily with minimum inconvenience to the customer - after all the customer did not cause the damage that now inconveniencing them.
My inconvenience of having to drive around, using my petrol and time looking for a secondhand cap and then having to drive to Renault twice to order and then collect the cap made no impression on your manageress - not a hint of an apology for the cap or my inconvenience. She again repeated that there was no ways she would allow payment and that she, and not you, run the business. You are just the banker I was told. I see now that that is the fact. I phoned you on a Friday and you said that you would get back to me on Monday and that perhaps we should have a few Jack Daniels discussing the joys of owning a Car Wash and Valet.
Well, as we know, that never happened and I phoned you the following Friday when you told me dismissively it was Friday afternoon and you were at home. I apologised to you and that was that. I've never heard another word from you.
I was brought up in such a way that my word was my honour. In all my life, I don't think I've ever forgotten my fathers words or let him down by deviating from his philosophy.
I do know that after filling up 2 cars at your filling station for the past 15 or so years, you will never see me again.
I now fill up at the Shell garage on Old Johannesburg road which is more convenient for me - I should have done it 15 years ago.
Lastly, I would like to apologise to you for filling my vehicle on that day wasting your time and for bringing Thomas's mishap to your attention. I remember how you shaking your head when I told you who filled up the car.
I wish you and your boss all the very best for the future - Life is funny!
Regards Richard
P.S. Watch the social media platform regarding service

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