Menu
For Business Write a review File a complaint
Canadian Tire

Canadian Tire review: management

D
Author of the review
8:50 am EST

Hello,

Pls find this as a serious complaint against the manager of one of the locations located at Sheppard Avenue East and Mccowan Rd, Scarborough, ON. I got a portable heater for 69.99 on Jan 16, 2019 and tried it for 1 day and was not satisfied with the performance. Therefore, went on Jan 18, 2019 to return it when I got to know from the customer service department in the store that I cannot return it but can do exchange on it because I opened it. I got another one for 139.99 instead and paid extra and exchanged it but specifically asked the same employee whether I do not open the box, Can i return it completely and get the refund and she said Yes as long as the box is not open I can return it and get full refund back. I confirmed with her twice or thrice about this otherwise, would definitely not put more money on it.
I didn't open the box and went on Jan 20, 2019 to return it because I got a better deal somewhere else. The customer service said I cannot return it at all. I got really upset and explained her in a polite manner what I was told by the employee that day and that she explained me wrong and it is not my fault. She called her manager who is very rude and does not know how to do customer service and he is MANAGER of the store. Archie is his name and he started threatening me and shouting at me in the store and said that It is against the policy and I tried explaining him that the employee gave me wrong information and therefore, I do not want any store credit or exchange . He started abusing me in front of everyone and his staff was laughing too. After few arguments from his side, as he didn't let me speak after a point and I told him that you are not letting me speak and he further said" Yes, I would not let you speak". That is not how a manager should behave to any customer and I do not understand how he became a manger with such attitude that he showing to his staff as well. I got threatened and scared so I called my friend who accompanied me that day when I came to return earlier and we both had the conversation with the lady who said "you can return it fully". After a point, the manager started yelling at him too and said " Now I would not even give you guys a store credit. You can do what you want. You can stand here all night and We do not care".

I would like to get apology from this so called MANAGER and he owes the explanation as to why he behaves like this to his customers. I am very serious about this matter. I would like this incident to be escalated to upper level and get an answer for all this misbehaving with the customers.
Is that the customer service Canadian Tire gives?
Are these seriously the right employees especially the manager?
I would further ask my lawyers to put a case for this specific employee of yours for behaving rude, irrational, threatening and giving the worst customer service experience ever.

0 comments
Add a comment

More Canadian Tire reviews & complaints

Canadian Tire - bad customer service 91
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Canadian Tire - return/exchange policy 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Canadian Tire - e test 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Canadian Tire Contacts

  2. Canadian Tire phone numbers
    +1 (866) 746-7287
    +1 (866) 746-7287
    Click up if you have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone number
    Online Customer Support
    +1 (800) 387-8803
    +1 (800) 387-8803
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone number
    Corporate Customer Relations
    +1 (800) 565-3356
    +1 (800) 565-3356
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone number
    French
    +1 (888) 727-7478
    +1 (888) 727-7478
    Click up if you have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone number
    Canadian Tire Roadside Assistance
    +1 (800) 459-6415
    +1 (800) 459-6415
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number
    Canadian Tire Bank
    +1 (800) 226-8473
    +1 (800) 226-8473
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number
    Triangle Rewards
    More phone numbers
  3. Canadian Tire emails
  4. Canadian Tire address
    PO Box 2000, Station Main, Welland, Newfoundland and Labrador, L3B5S3, Canada
  5. Canadian Tire social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024