Canadian Tire review: it simply does not cut the grass properly! 89

Yardworks [protected]

This is a case of “BUYER BEWARE” at Canadian Tire (Calgary Store #419, 64th Ave & Deerfoot Trail N.E, Calgary, Alberta).

Here’s my little story:

Bought a cordless mower one year ago, the battery dead just few days before the warranty expires, I think I was lucky.

Then the trouble starts, first I took the battery to the return desk, two ladies ask me to bring the whole mower so that they can replace a new one for me. (sounds too good to be true for Canadian tire.), I believed them.

the whole stupidly heavy mower was taken to their store today, the new face behind the return desk asks me why bother to take the whole machine here? she was trying to kick me back to the factories, I explained to her, but then she told me there was no battery and this type of machines in the stock right now, and I have to take the mower to the other store to try.

I'm getting confused and feel like a fool, this yardwork mower is used only 4-5 times, and where am I suppose to take it now? so I asked her to call the manager who's named James, that so called manager has the worst attitude I've seen in Canada, first he told me I must have void the warranty by store the battery outdoor, I swear in Jesus name that I keep the battery in my basement all the time cause my charging station was there. and I'm that type of guy who always read the users manual. When I'm trying to speak something, he start yelling..." do you want me to help you or not?, will you let me finish?" I realized that I have no more things can talk with this guy. Then I ask him who's the higher manager, he points back to himself and told me he's the one...Great way to go! Canadian tire!

in the end, he told me he knows some magic, and he can get one new battery for me if I want, (now you want me to believe a new battery is in stock now?), I asked him is there any warranty for that "new battery", he says no! I might be stupid once, but not twice in two days!...I spent 30 mins yesterday, and more than one hour there today for a $230 dollar crap!

anyway, I will never buy anything from that 64 ave store, Just a simple battery swap within warranty has already made me looks like a scam customer. Bye Canadian Scam Tire!

I bought the YARDWORKS battery mower from Canadian Tire two years ago. Cost was close to $400. I was disappointed right from the start. Most of the cut grass ended up spewing out the underside of the mower, little of it went into the rear bag.

I have three lawns to cut, nothing overly ambitious. Should take me no longer than 3/4 of an hour with a regular mower. If I run, I can just about make it in 30 minutes, which is when the battery runs out (it starts running slower after about 20 minutes.)

It then takes 17 HOURS to recharge! Ridiculous, but you don't find this out until you purchase it and read the literature. You're also supposed to disconnect the battery - good luck unscrewing a dozen counter-sunk screws (now completely unreachable beneath compacted grass cuttings) and removing the housing every time you plug in the charging unit.

Today, it refused to hold a charge at all. It's at the very start of its third year. I've used it for two season - two summers. That's it. Maybe twenty times. It's cost me twenty bucks each time I've mowed my lawn.

Would I buy another one? I'd rather slice off my thumbs than get ripped off by those crooks again. As for Canadian Tire - why are they still dealing with this company?

As consumers, we get to vote with our wallets. Here's my vote - if Canadian Tire don't stop selling YARDWORKS, I'll stop shopping Canadian Tire.

Mike Harrison.
Okotoks.
Canada.

We also bought a Yardworks cordless mower in the summer of 2007, and this summer the batter would not hold a charge. Went to Canadian Tire and were told the warranty was only one year. Called Yardworks with no kind of response or action whatsoever, and also spoke with Sunrise with even worse results.

Have decided to now write a letter to the President of Canadian Tire, the manager of the store in Edmonton where we purchased the mower, and Yardworks as well.

Don't really imagine any good will come of it, but never purchase a Yardworks product and don't shop at Canadian Tire either. Surprising things like this happen, but we've just lost $300 with only six months of use. Craziness, and curses to all those companies.

[protected] Yardworks Canada

From batterybuyers.com (Canadian site) you need qty 2 at $58.19 each of:
The ABS12-18 is designed to replace these capacities of battery 12V 18AH; 12V20AH

Chemistry Sealed Lead Acid
Voltage 12
Capacity 18
Warranty 1 Year
Model Number ABS12-18
Manufacturer ABS
Connector Bolt Through
Length in mm 181
Width in mm 75
Height in mm 167
Length in Inches 7 1/8
Width in Inches 3
Height in Inches 6 4/7
Color Black
Weight 5.44

I agree with the statements about the quality of Yardworks products. Every single yardworks product I have bought from Canadian tire in the past has been a piece of garbage. (hose nozzels to hose clamps). Extremely poor quality merchandise at premium prices. I'm suprised that CTC does not find another supplier with all the complaints going around.

I checked the voltage of the charger and it is putting out 32V Maybe the problem with these mowers is the charger not the batteries. Some people were getting bulging sides on the batteries I think they are being over charged.

I have 2 yardworks mowers neither works properly or will hold a charge

Frustrating

Joy

yardwork sucks, but Canadian tire is no where better...I was trying to support Canadian store becuase I live in Canada, but now I only go to Homedepot...even they're little more costly, but much better service...

I can't help but throw in yet another similar testimonal. I too bought the battery-powered reel style Yardworks mower (now a doorstop). I really wanted to go green and trusted CT to sell a reasonable product. I am very disappointed to find the same problem as everyone else here... the battery just doesn't do the job. I have thick grass and it lasts about 10-15 minutes. I think CT should do a general recall of the product and offer a refund to anyone who had the misfortune of purchasing it.
Thanks.
Mark.

I am very glad I found this site - appears I'm not the only one to find the lawn mower [protected] is garbage. Bought it the end of June last year, tried it last week, in April - the mower was 10 months old. Dead. We kept it in a heated garage plugged in all winter, and the thing lasted less than 5 minutes. Not a gig. Piece of absolute junk...and the grass is still growing! I found the reciept and will call Yardworks but am not expecting much, based on what I've read. Will call Canadian tire too, and report back, after I bring a printout of this site.
Brenda

I bought the yardworks 24v cordless 20" mover from Canadian Tire just under 2 years ago. Battery is dead as can be. Called for replacement to yardworks and was forwarded to sunrisetools.ca. They told me battery is only 1 year warranty. Well of course it is because if it were 2 years your company would be bust.

...frustrating...

Canadian Tire will see my lawnmover this morning...and I will demand a replacement.

piece of junk...both the product and the store for continuing to have these on sale STILL.

Thank you all so much for your comments, I almost went ahead and bought a Yardworks self-propelled cordless model, but now I will steer clear of this product. Hopefully, in time other manufacturers will create a self-propelled cordless mower that works great.

There is a large number of complaints for the Yard Works battery lawn movers. This isn't the only place people are complaining. google it...

If you have a yard works battery lawn mover like the [protected] model...and you suspect the battery is dead...there is a fix. No, I am not talking about calling the warranty number and finding out that the warranty is only 1 year (what is that about anyways). Or that they will fix it by sending a new battery that costs you $120 plus tax and you have to install.

Solution:

Call the warranty number and ask where you can get the lawn mover serviced. Because to be honest you don't really know that it is the battery but maybe you suspect it. Now call the local store that handles the service and ask what it costs to replace the batteries if you install it yourself. I say batteries because some are actually 2 battery in series (like mine).

Chances are they know which battery if you tell the model. Then watch my video I put on youtube and hopefully you can save your lawn mover.

http://yardworksbatterylawnmover.blogspot.com/

Each winter you can either take out the battery or move the entire lawn mover into your basement. Either way DO NOT simply do what the yard works manual says and leave it in the cold. That is where the problem lies, I suspect.

good luck

Ok my turn to have a beef with Yardworks. I bought a cordless chainsaw last year, bought the battery and charger, they all come separately. They have a whole family of cordless tools that all use the same battery and charger so your first purchase is a bit expensive but then after that you can add to your collection as needed, kind of cool I thought, well I was wrong. This year I went to buy the weed eater but it only comes packaged with the battery and charger, you can not just buy the weed eater, I already have the charger and battery, so I am screwed. I did not know that you had to start your collection with the weed eater if you didn't want to end up having to pay for two chargers and two batteries.

Anyway in my unfruitful quest to buy just a weed eater, I now know that Yardworks is a brand name for Canadian Tire products that are manufactured by different companies, that is why there is no contact info or web site for Yardworks. If you have a problem, Canadian Tire will refer you to these companies but these companies don't really give a crap about our problems with their products because their name is not on them and they refer you back to Canadian Tire and they don't care if you boycott Yardworks products, they are not solely Yardworks.

It seems everyone has the same issue here with Yardworks Lawn mowers. I too, thought that going 'green' with a battery lawn mower was the way to go. I was in Canadian Tire and the model [protected] was being promoted. I bought one 2 years ago and the first year it seemed to work OK. Last year it was not charging enough to cut my whole lawn...very small area, and I would have to stop and recharge overnight to get the charge back up to finish. It should not take 2 days to cut a small lawn!

This year, cutting my grasss has become a career!

The charger/battery will not work now at all. I have been hunting all over the net to find parts and it is impossible. From reading all the complaints, going back to Canadian TIre seems like a waste of time.

So... 2 years of cutting the grass and I need to replace my lawnmover. Forget Canadian Tire...Home Depot or Lowes, here I come.

Some one mentioned that the product is made in China. I have numerous other products in my house (as most of us do) that are made in China and I have a broken part on a recliner that Leons says will take 7 to 9 months to get the replacement part. 7 to 9 months, can you believe it?

Maybe if we stopped having all our products made in China, we could get back to quality parts and keep people employed. Most likely we would pay more but would only pay once and not every 3 years.

Just my humble opinion.

john burke

I bought a yardworks reel style cordless mower in 2007, worked great until the second time I went to use it in 2010. Now it won't charge or start up at all. Called yardworks they said it was probably the battery and they would sell mw a new one for $120.00 sipped to my house. Called a repair shop and they said that it is very common for the yardworks batteries to die. So now I have nothing for the $199.99 plus tax I paid. These are garbage! Don't be a sucker like the rest of us. Stay away from yardworks! Save your money.

We bought a yardworks mower with a rechargeable battery in 2008. It has worked great for our size of yard and until this spring, the battery has worked great. It does hold a charge, but a few mornings I have woken to what I thought might be a natural gas smell in our basement. That sulphery rotten smell. Our battery was plugged in, recharging and it was the cause if the putrid smell. It was quite warm to touch as well. Although it does hold a charge well enough for us to now the lawn, I worry about the battery leaking or staring something on fire. Anyone else had this problem?

I have the same unit as most of the writers. It was abandoned in the back lane by my house. After a quick wiring repair on the charging circuit, it now charges up overnight. I am an electrician by trade, and have lots of experience with batteries, so I'm going to try a different charging setup. I hope this may solve the charging issues. If this does work for me, I will post the instructions and relevant info back here and hopefully save y'all some money and grief. Sadly, battery technology is about 100 years behind where it should be. Also, I do find the chargers as a rule woefully inadequit for most lead acid batteries.

Just thought i'd share this, YardWorks products are manufactured by Globe Tools, Chanzhou, China. (www.globetools.com)

YardWorks Tools seem to be manufactured by Globe Tools, Changzhou, China. (www.globetools.com)

First battery lasted 2 months and was replaces by canadian tire after much arguing. They treat you as if you're a crimina.. Second battery lasted 2years and is now dead... No more yardworks... Actually no more cdn tire

As others have stated, at first the lawn mower was like a dream come true. I absolutely loved it and it was so easy to start and soooo quiet that I could mow in the mornings. Regrettably by week three the charger had failed! By the time we ran back and forth to the city to replace the charger and then the very expensive batteries we would have been further ahead to buy an easy start gas mower and we could have been set for years to come! I thought I may have bought a lemon of a mower, but after reading all the complaints, I would say a Yardwork's mower is not a good consumer purchase. I have no complaints about their weed-wacker. It has served me well for over three years and is very light and fun to use.

I bought an Air Conditioner from Canadaian Tire & after one use found it didn't cool the room as the box said. (up to 300sq feet) so wanted to returned it.. Because I had used it, it was non-returnable - How do you know you like something unless you use it! Unbelievable...a note for others...If you buy it from CANADIAN TIRE AND USE IT...IT'S YOURS...Embarrassed they have the Canadian name associated with the store!

300 sq feet is a small area. What is the BTU size of the unit? It should be 7000 to 8000 BTU's for that size area.

Did you buy the right size for the room you are trying to cool?

If you are trying to cool a bedroom or studio apt, make sure any outside sources of heat are eliminated. Close blinds as sunlight can make a room hot as he-double hockey sticks.

Stay cool.

I totally agree . CDN. Tire sells crap and cant help you when their product fail. Ever tried to get parts to fix their crappy tools? CDN. tire should have stuck to selling auto parts. Even that is getting to be unreliable. Best to not buy any thing from CND. Tire.

Bought Yardworks 24V Cordless Lawn Mower [protected]) on13 May 08 at CTC, Merivale Road, Ottawa and spoke with Tom Ogilvy, Gen Manager, in Jun 08 that I didn't realize how heavy this lawnmower was to push. I am in my eighties and really found it difficult. Very sympathetic but could do nothing for me. Always had difficulty with this battery keeping a charge and finally after a little more than two years the battery can no longer hold a charge, even though I charged it every month during the winter. It cost me $394.79 for this lawnmower. To buy a new battery with charger and taxes will cost $170.10. What to do?

In the flyer computer chairs were shown on sale with a picture of one. Regular 199.99 on for 99.99. I went in to the store and picked up the one in the picture(price was 199.99). Went to cashier and was told that it was not the one on sale. When I spoke to the manager on duty, she said that it was not the right one(numbers don't match) and that I should go get the right one. First she could clearly see that I walk with a cane, second why would the item pictured not be the one on sale(she said they normally put the "prettier" one in the flyer) and third she said I should watch for the shelf sale signs(none were there). I called c/s and was told I would get a gift card in aweek or so, but nothing for the gas, $ for my pay as you go phone that I used to call them, or for the aggravation. FORGET IT! I need the chair now, not in a couple of weeks. I will NEVER shop there again,

To Whom it may concern
My car was stall and i had to call a Tow truck to take it to Canadiantire
I was told by Candiantire stuff I neeeded to replace the Fuses, I agree to do so ; the charge was $275.00 $10.00 for the fuse the rest for labour and tax. The next day the car was stall, I could not drive the car I went back to Canadiantire with different car to expalin the situation I was told "it's not their problem" and I decided to take it to another garage, they told me it's the Fuse And they changed the fuses and the car was back to normal

I realy want to fix this problem so it wont happen agian to somebodyelss

Greetings,

As a client of Canadian Tire corp. forthe past couple of years+ I have to share my disappointment with the last service to my vehicle/ Invoice [protected].

I brought in my car especially to check my electrical system and to repair lights.My concerns were not addressed professionally and they weren't repaired to my satisfaction. Lights still DO NOT WORK!.

On the day of my appointment ( Nov 05.2012), over an hour into waiting for the call, your customer service associate called me with the quote for repairs and other findings that were to be completed and I agreed to be looked after based on his phone quote etc.

My invoice clearly shows the mentioned problems were not addressed and the problem is still there! And all that after coughing up over a $1000 to your coffers!.

On a personal note; Mr. Mario should use some Customer Service training to know that his place in CT auto service is to professionally serve paying customers instead of being condescending and arrogant member of your personnel.

I hope you will look into my case and resolve the issue in a professional manner.

Thank you,

Joanna M Z

We placed an order for 5 kayaks on July 21/13. They took our name to call us when they came in, we PAID in full they didn't seem to care I asked them a few times you are sure you will call us. Yes we will. They never did and now it's Aug 26/13. We went to check if they were in and they said they had 4 on the floor which obviously they never checked their book to see if they had some on back order for someone. Which we had 5 of them. They said we can't order some the season is finished and we can't get them. They have to give us another one at a different price which they should of just gave it to us because it was their fault. Now for the paddles they only had three so we are missing paddles. (NO PADDLES FOR ALL OF THEM AND THEY DON'T MATCH) . It was for an organization it would have been good advertising for you guys but not anymore. I will go anywhere else but there to find things from now on. I am really really disappointed in that type of service. On another occasion I was looking for a specific thing nobody would come to help us, they were walking around us and not acknowledging us. When finally I tracked down somebody to help one hour later.they really didn't want to help you. You could see it in them they didn't care. I left and I was mad. I can tell you I will not give you guys a good name, I will tell all my friends and co-workers to go somewhere else before going there. It's really too bad because you have nice stuff in there. From a Really mad and disappointed customer.

supervisor of auto dept made a sick very sick young man serve 1 more customer before he could go home because she had to go outside, im not sure why mabey to have a cigerette?, i was not happy and did not want to be served by young man who was coughing and blowing his dripping nose he was obviously sick as a dog well i felt that the whole place is contaminated now and passed on any further work for now couldnt wait to get out of there, also when a man said he wanted the sale price on some tires what it said on the sale sign, she simply said she didnt have an updated flyer and argued with the man, and would not give him the sale price, that sign should be taken down, even i know better than that .the customer is always right in a case like that and she should honer the prices on flyer .i needed more work on car but like i said i could not wait to get out of there as not to catch anything,

I WAS WARNED NOT TO DO BUSINESS WITH CANADIAN TIRE STORES AND NOW I AM THE ONE WARNING YOU:i had one thousand five hundred dollars of mechanical work done;everything they touched they screwed up and would not take responsibility for:they put daytime running lights on my truck;my instrument panel went nuts with pretty coloured warning lights;they said my truck was like that before and they were much to expierienced to make such an error:they replaced my brake shoes;as of then my emergency brake no longer worked;they charged me to replace the steering box but only replaced the seal;lucky i caught that fraud:so today i try to return a small defective item and i get the same snaughty feedback from this company:i am done with this company;give your business to people who earn it:

I had been struggling to make payments the past few years but had only missed one payment, however master card changed my normal billing date of the 24 of each month to the 14 without notice. This allowed them to increase my interest rate from around 19 to 26 percent because now I had missed 2 payments.(keep in mind the billing date changed back to the 24th for the next month.. It is now coming up exactly one year that I have not missed any payments and under the credit card rules they are suppose to lower my rate down to the original rate. Guess what ! They changed my billing date again so I would have missed the final payment to have once year of clear payments... however, I made the payment on time because I just happened to call into the automated service for my balance and due date... This should be considered criminal.

Yesterday was April 17 2011. I Brought my vehicle to Canadiantire to check brake, Alternator Bell and Oil change. I left my vehicle there for few hours, after that the auto service department called me and gave me the quote for total 797 dollars. I told them that I check the flyer they have 25% off for the BRAKE SERVICE with ATE premium pad. I asked him if I want to go with that kind of brake pads them i have 25% off, right? He told me it is too expensive to go with that. I agreed with him and told him ( Ok go ahead) One hour later I went back to the shop, Another service guy talked to me that Why don't you go with ATE pad so you can have this count. Once again I talked to him that Do i have a chance to get ATE pad instead of standard pads. He said ok . We can make a change for that and he gave me the quote that 652 dollar . That was fine for me with this sum.. When I came back to pick up my vehicle, The guy gave me the second quote went home already. Only the F guy gave me the first quote still stayed. He asked me to pay the same amount like the first time he talked to me. I was busy at the time I picked up my vehicle so I didn't check the Bill. After I went home, I calculated the total. I suprised that everthing went wrong so I came back to the store the next moring to talk about my bill. One Guy came out from the back of the store reached and asked (Do I need some help?) I said yeah and sent him my bill and told him that something wrong with my invoice. Calculation was not corrected. He checked back and forth with his computer's calculator. Then He found out that the amonut was not right based on his calculation.. but he refused that their workers "s fault. He said ( I am a manger of this department ) ... gee What is the guy .He has a very bad attitude to deal with customers. He had no honor to represent the Manager of Canadian tire service. After hafl an hour talking about my invoice, He still disagreed that his fautl. I walked home with my disappoinment about Giant Canadian tire with bad service, cheating bill with their customers. This is the last time I visited this S store .

Maybe you should learn more about your car and what you want and need before blaming others. Like do you go to the doctor and just say something is wrong fix what ever?

After 2.5 hrs waiting for an emissions test (they estimated 1 hr wait time), I was informed the network was down and they could not perform my test. I understand that these things happen, but they would not offer me any concessions for my almost 3 hours of completely wasted time sitting in their crummy waiting area. I should have known better after reading so many other poor reviews of the Canadian Tire auto service centres.

I know totally how crappy the service is at "crappy tire" or Walmart in fact, I wish terrible luck on these two companies... I used to be an employee of Canadain tire, had me on for 50 to 65 hours a week and that was considered part time...this was before Magintee came in to become the Premier of Ontario and restructured the hourly wages for what is considered part time and full time and the hourly wage for both of them.

Last time I went into Canadian tire, I was going to buy a 250 dollar electric razer, behind one of the stupid glass windows all locked up, . so I asked a zit faced teenager to open it, then he "paged" someone, then took off...I waited for about 5 minutes.. got frusterated then ripped the sighn off that said, "a Store representive would be pleased to open the conatiner for you" they dont need that sign on that...lol

way to go Canadian Tire, you suck as a store and employment standards

Wow I would have charged you with vandalism.