Captain D's’s earns a 1.4-star rating from 611 reviews, showing that the majority of seafood diners are dissatisfied with their meals.
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employees language/service
My wife and I dined at Capt ds at 1237 N Road st in Elizabeth City NC on the evening of 8/9/23 at 2033 pm being the ones in the entire dining area was more than obvious after listening to the foul mouthed cooks behind the counter Their phones were on speaker phone and listening to their equally as foul mouthed individuals on the other end of the line made the entire meal even less enjoyable We dined at Capt ds a month or two in the past and experienced the exact same problem Also I went to get refills on our sweet tea drinks and was told they only had enough for one drink After spending 30 dollars for dinner I guess having someone make more tea was a little too much to ask They also ran out of green beans and one of the cooks said if nobody likes it they can email him a complaint and his response probaldly wont be a nice one This establishment needs some Serious attention and the sooner the better! I can be reached at [protected]@hotmail.com
Drive thru service and quality of food and wait time
Drove into Captain D Gardendale alabama 8/8/[protected]@6:19. I was second car in line got to speaker 6:39. Waited patiently and was told to hold. Finally placed order at 6:45. Simple order. 2 piece fish dinner and add on shrimp for $1.99. 10.98 total. Finally got to window 6:50. Cashier took my money and I did not pull away until 7:05. Absolutely crazy ! She...
Read full review of Captain D'sAn apology and refund
First, I would like to file a formal complaint about a horrible experience at the Overland store today. I placed an order at the speaker in the drive thru without a problem. I drove around to the pick-up window and noticed a toddler in the drive thru area. I didn't know if today was take a child to work day or what? The cashier approached the window and the...
Read full review of Captain D'sCustomer service experience... Unexceptable!!
I had the worst customer service experience in the entire world with Saquoia my Guest number #002 Auth code # 153756 on my receipt store address: 3337 Deans Bridge Road Augusta, GA 30906 Phone number# [protected] There is a sign on the drive through menu that states: "Chick-N-D's hand-bread tenders. 1pc Chicken"It's FREE if we don't offer this deal!" I...
Service
I just want to share with you my experience on my last visit to your restaurant in Cordova TN. First thing, the gentleman taking order at the drive thru could not have been any more unfriendly. He was short in his attentiveness and patience while I placed my order. Just down right unconcerned in get my order correct. Once I got to the window. The same...
Missing chicken
I ordered a fish and chicken meal at the drive through and when I got home there is only a 2 piece fish meal. I haven’t been to a captain d’s in about 2 years and was excited to get food from there again. Just disappointed, I’m missing the chicken that I paid for! Order # 0168 DRIVE THRU GS: Mikalah Guest#044
Read full review of Captain D'sTwo piece fish meal
On more than one occasion I have visited this location 30 + minutes prior to closing and been told they are out of main menu items. Or they don’t have any cooked and it’s too close to closing . Basically saying they’ve already begun end of shift duties and aren’t going to cook anything else. Well tonight after sitting in a very long slow line, we finally received our meals! When we got home and ole ed the boxes our fish was ridiculously small.. clearly a piece of fish cut in 1/2! Our food was over 21.00 and only enough food for one person. I am very disappointed and this will be my last visit to captain ds. My family has been a loyal customer for over 15 years but my husband I agree this was the final straw! Do better Captain Ds or I’m
Sure you will continue to lose more and more faithful customers !
Unprofessional, disrespectful, rude staff
Hello, writing in regards to one of many experiences…I have encountered, at captain d’s located at 109 sr-138 stockbridge, georgia…on wednesday july 26 2023 between 12:30 pm and 1pm…I came in to pick up a delivery, for an uber eats customer, after waiting, almost 15min…I had asked 3 guys behind the counter…did they know how much longer the order was going to be?
By this time, I had already hung up the phone, with the customer…its was then, one of the guys, who came out from the back, said to me…”were up here we don’t know when it’s going to be ready”…my response: okay I see your up here, I would like, to know how much the customer order is going to be…this young boy dark skin black, about 5’8 dread locks, continued to argue, with me…it was then I had asked him, to be quiet, because he was being disrespectful, rude and unprofessional, he in return told…”don’t tell me to be quiet because i’m a grown [censored] man”…oh if that’s the case… grown mature men don’t speak this way…this whole time this was happening, I was on the phone, with uber support team…who heard the whole conversation…can someone please reach out?
Thank you
Regards,
China
Desired outcome: I Would Like Someone To Reach To Me…My Phone# Is [protected]
The service, and cleanest…
On july 14, 2023, time about 3:30pm that afternoon…a friend n I went out to captain d’s to eat inside, it was not busy at all…
The cashier wasn’t friendly n never had a smile on her face! She was short answering our questions about menu’s when we asked about something. Plus almost ever time we go there to eat… they seem to always be out of bake potatoes n out of sweet tea! As we sit down to wait on our order, about all the tables haven’t been cleaned off! So I had to ask them to please clean off the table we was sitting at! Got our food to eat… the food was great no problems there at all… the time of getting food was good too! As we was leaving n went to go use the restroom…. The soap dispenser was off r maybe broken! No paper towels at all, plus had water in the floor around the toilet, I say maybe it was leaking! Leaving out never any workers saying thank you come back n have a great day r anything like that…. I feel as a busy of yours you need to know about these things! If it was just like a once in awhile thing I wouldn’t even complain but the few times i’ve been here lately… I haven’t seen it get any better!
Desired outcome: Clean the place up, keep it clean n have better happy smiling saying Thank you n come back to see us… better service workers!!!, that can make a big difference in a working place!!! Also keep stuff in stock
Manager threatened my fiance'
This incident happened today around 11:25 a.m. at the Athens, GA location on 425 Prince Ave. My fiancé and I needed to use the restroom. At Wendy's, the lobby was closed. We went to Captain D's next door. My fiancé has health issues, so he needed the restroom immediately. We usually would have professional service but today was totally different...
Read full review of Captain D'sUncooked battered dipped fish in all meals ordered
Placed a order online and got there to pick up, just to get home which is all the way on the other side of town tosit at my dinner table with my husband and son and all of our fish is uncooked inside and so much moisture at the bottom you can also tell it sat for quite sometime. Very disturbing! I would greatly appreciate a FULL REFUND and yes I have pics and will upload them if that's an option
Cole slaw
Went to captain d's again on 6/30/23, to get a side of coleslaw to eat with my ribs at the house. This is the second time in 1.5 months that I have gotten the coleslaw, and then had to throw it away because it tastes so awful! I don't know if the sauce has been changed or what, but it is so strong and foul smelling you can't eat it. The first large order...
Management
Tracy fortenberry is so unprofessional she is very rude and has a foul mouth around children and so disrespectful. This is the third time this has transpired something really needs to be done about this and I’m not the only one this has happened to pretty sure I’m not the only one who has complained about this situation! There is no specific date or time I can’t remember.
Read full review of Captain D'sMy recent trip to benton ar location
On 7-1 23 @ 3:35pm. Me and my mother visited benton ar location. (3655). The was 1 car on lot when we arrived. The was no immediately there to take our order. The boy came from back to take our order. He wasn't friendly or unfriendly. He took our order we got drinks went sat down. There is only 1 man in the store and now us. I went up and asked him to put...
Read full review of Captain D'sUnprofessional service
I visited the Captain D 365071, today June 22nd, 2023 at 2:56 cst. I waited at the speakerbox for a few minutes despite the drive thru being almost empty. The lady Ms. Angela was rude and on the phone. She told me I should have had my payment ready. I ask was she talking to me she said no i am on the phone. My whole order was wrong. I will not be going back.
Bad food and rude
Today I placed a order 00086 drive thru capt ds in lumberton, nc Fish and more. With fries and okra fries not fully cooked and cool, shrimp hard as rock and could not eat 3 of them. Fish under cooked, when I took a bite water squirted out. 2nd order 3 piece fish. Fries again not cooked thru and cool, fish same thing when you bite into it water squirted...
Read full review of Captain D'sRude service
On Monday, 6/5/23, I visited Captain D's on Staple Mills in Richmond, VA. The service was horrible. I went to the "takeout" side of the restaurant to place the order, and the attendant was rude and very argumentative. I was trying to order the food, and I asked about the sides. She said, "Do you want the meal?" in her rough voice, and I said, "Yes, I guess. What side comes with the meal?" Your menu says 2 or 3 pieces." She was so rude and aggravated, so I asked her if she was a new employee. She said. "No, and why do you ask". I said because you seem aggravated, she said it is because you didn't say you wanted a meal and this is a new computer. Then she said, I am not going to argue with you. I don't know what else she said because, at this point, I was done. There are too many restaurants in Richmond, VA, to take abuse from a disgruntled employee. I kindly asked them to cancel my order and took my $24.00 to another restaurant.
Customers don't argue with disgruntled and rude employees. We have the power, keep our money. It was a good day, I feel empowered and will not stop at that restaurant again.
Desired outcome: 7607 Staples Mill RoadRichmond, VA [protected]
The Food (Cajun Shrimp and fish)
I came in to place an order Cajun shrimp and fish. The service was cool but the food made me sick as a dog. I have to be at work at 6:45 every morning, I woke up at 4 am having watery diarrhea. it continued until today about 1pm from 4 am in the middle of the morning. I would like a refund because I don't know if it was the food was sour or if the cooks not...
Read full review of Captain D'sFood/service
I waited in line about 15 minutes total from drive up window to order to pick up order. Not sure how many associates were working in back. I ordered 1 grilled whitefish that was good but rice was old and worn out. I ordered green beans and broccoli as side that was ok bread was good. Moral of the story is if the rice is off it throws the whole meal off
Read full review of Captain D'sThe service/employees
on Saturday 05/27/23 my husband went to the Captain D's in Sparta TN. order#0180. At 21:26 pm. reg. #1 says Layla was the server at the window. He ordered 2 chicken and fish dinners with a baked potato. 1 sweat tea 1 dr. pepper. She handed him the food and closed the window he sit there 2 to 3 minutes looking at them and they looked back before they came...
Read full review of Captain D'sCaptain D's Reviews 0
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About Captain D's
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Overview of Captain D's complaint handling
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Captain D's Contacts
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Captain D's phone numbers+1 (615) 391-5461+1 (615) 391-5461Click up if you have successfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have successfully reached Captain D's by calling +1 (615) 391-5461 phone number Click down if you have unsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have UNsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number
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Captain D's emailshumanresources@captainds.com100%Confidence score: 100%Supporttracy_paul@captainds.com99%Confidence score: 99%communicationrebecca_day@captainds.com99%Confidence score: 99%realestatecalls@captainds.com96%Confidence score: 96%mediainquiries@captainds.com96%Confidence score: 96%communicationwebmaster@captainds.com96%Confidence score: 96%itfaq@captainds.com95%Confidence score: 95%
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Captain D's address624 Grassmere Park Drive, Suite 30, Nashville, Georgia, 37211, United States
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Captain D's social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024
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