Captain D's
Reviews and Complaints

I visit Captain ds store number 3518 every Tuesday and Wednesday and on Tuesday I get my food in a very timely manner fresh and just perfect but on Wednesday I'm always waiting either 9 minutes or 14 minutes for food. I don't know if you have different people there but if you do whoever is there on Tuesday needs to be there every day. My macaroni and cheese be brown, and my rice be brown and hard. I spend too much money for my food to look old on wednesday.

We just visited the captain d's in Milton Florida... I have always enjoyed the food at other locations... The food was good... I'm telling you that you need to go to this store immediately for the condition of the ceiling tiles & black mold all over the exhaust ducts.

Once you have visited the restaurant you will automatically ask yourself why nothing has been done. Captain D's has always been a respectable family restaurant... you have MISSED THE MARK at this location... I'm sure for $1500.00 you can get this health issue fixed!

Every time I visit The Manchester captain ds. I'm always greeted with a smile I believe the manager's name is Joycia she is such a pleasant person. She always makes sure that my order is correct. And I overheard some of the employee's talking about that she may be leaving to move to another store. she is the reason I keep coming back her attitude is amazing. So please keep her at Manchester she would succeed.

Captain D'Souza store # 3775

After waiting in the drive thru for 15 minutes. I received my order, which was the Fish and shrimp meal. I should have checked the order before leaving. After I got to my destination to eat, there were no shrimp or utensils to eat with. So I paid $14.50 for two small pieces of fish, small portion of coleslaw and 12 fries with two hushpuppies.

Date:1-1-2023

Store # F-0006

Time: 11:42 a.m.

As my husband and I entered the parking lot we commented that we had never seen so much litter. At the entrance door there were food wrappers, multiple candy papers, cigarette butts, etc. Inside, we had to look for a table that had been cleaned, others had food crumbs, spilled drinks. The floor was dirty. The beverage dispensers have been out of service for at least 6 months to a year. Very inconvenient. The person who took our order was smiling and pleasant. However he was having to pull double duty as he had to deliver our meal to our table, very attentive. Kudos to him. BTY food is always delicious.

check #3168

511 s dixie blvd

radcliff,ky

i ordered $67 worth of food and it all was over cooked and i had to go back thru the drive thru to get things they missed. when they tried to say they were closed. one girl there need some new pants cuase the ones she had one showed more then needed. they were all cut up or torn . wont go back to that location again

Today i went to your location at 7331 Garners Ferry Rd, Columbia, Sc 29209. I used to visit this location at least twice a week because it was close to my job. I stop going in the early part of the summer due to poor customer service. I tried again today and got the same result. They were so busy trying to sell add on to point I didn't get my order correct that we went over twice. I order a three pics fish diner with 2 sides of chicken and large tea. I got a shrimp add on and three pics fish. I ask the girl at window about my chicken and she shrugg her shoulder. I went to go inside and the door was lock. I call the number four times and know one answer. I guess the only way i could get my chicken was to get back in line with the other 8 cars. But i just drove off and recall why I stop coming to this place.

I want to talk to you about Coupons, I bring my Family of 4 to your establishment and we all want The Same Order, You will only honor one Discount, Let's Spin The Wheel and see who The Lucky One Is, Have It ever Occured to you that the only reason we are coming Is for The Coupons, With a Family of 4 you have to be mindful of your spending habits,It just seems so Dishonest when you lure a Person In That Way, knowing good and well, The Fine Print Is what it is.The next time I guess I will give each Family member their own Coupon and $10.00, or I will just not come at all.Because nobody wants to be treated like a Sucker. Fool me Once, Shame On You, Fool Me Twice Shame On Me, I pledge not to be fool by you again,Nobody even comes anywhere all by themselves anymore, and they have to come to a Resturant Glad you came and brought the coupon, but only one of you will get The Discount, The rest of you have to pay regular price, And this Is not false advertisement we ony schemed you in here, It Is not our fault If you are a Fool, Our Objective Is Only To get Your Money, You better learn how to

play The Game, Because you are only a Face, And your Face don't Resemble Dead Presidents. See That's What Matters Most. Here Endeth The Lesson.

Purchased a very large meal for my family of 6 as I often do with Captain D’s of Bluefield West Virginia. I ordered a family feast with additional items received the family feast meal however I didn’t receive the four addition pieces of the spicy fish I ordered. No slaw, no Mac cheese. Highly disappointed because I order from capt d’s often and things are usually correct. But not this time I almost had the correct food for everyone.

Regular customer for the best fried fish (fast food restaurant) , meaning your fried whitefish. Been buying this for years. Now, the fish had perfectly cooked crust, but the fish inside was very under-cooked, and slimy. Location 1665 Sycamore View, Memphis. Thought maybe just a bad day. Tried again one week later, exact same outcome. We went to a different location (7112 Stage Rd, Memphis) a week or two later. Same exact outcome. Weird that two locations had the same under-cooked fish. My thoughts are that the corp office made a decision to enable the stores to cook the fish faster , to get the order out quicker, by raising the temp. Problem is under-cooked fish. Have not been to Captain D's for a month, but went to store number one today. Same exact outcome. Today I requested the fish be cooked a little longer, but it was not !

From the best fast food fish to the worst ! Last visit.

For the second striaght times that I went to captain ds to order the the restaurant was already closing. they are suppose toclose a 10pm. It was 9pm and there was a car in the drive thru. So when I went around to the window the girl told me they were closed. All lights and Signs were still on. They had closed early so I could not feed my family what we wanted. It happend again today! Its was 845pm and I went to drive thru cause their was a car at the window once again. so I sat there wating to order for about 10 mins and no one came on so I drive up to window and ask the young lady if they are closed, and she said yes. Then I asked what time are they supposed to close and got no answer, then I told her about the other incident the other night, then she changed her story and said that the speaker dont wont at drive thru so I can just order at the window. That took forever because they had to pull stuff back out just to fufill my order. I Love the food but this is gonna run me elswhere for sure. I feel some kind compensation is in order.

Douglas Williams

145 Highpointe dr

[protected]

Restaurant Address:

Captain D's

102 Edgefield

North Augusta, SC 29841