Carle Foundation Hospital review: Carle administration, patient liaison, and risk management ab*se their power

Carle Health does not enhance health care quality and does not improve health outcomes. Carle Health and their entities lack of leadership, lack of communication, lack of accountability, lack of understanding of quality care, lack of accessibility for equity and equality, and lack of resources for their monopoly they have in health services and systems has made patients such as myself made matters worse and for improving health and wellbeing, as well as worsening their health. The Patient Liaison and Risk Management bully patients. Their reviews are not anonymous and if you do anything other than a 5 star review the manager of the department calls, integrates you, and they don’t write their documentation until after they receive the reviews, the providers write either false documentation or limited documentation (which is typically based on their reviews you leave for them). This has been done by making it difficult to communicate with providers, not allowing access to life dependent medication, providing misinformation and false information to patients, delaying necessary care for patients. The matter at hand would be considered a preventable adverse event due to the medical symptoms that occurred and should have never occurred. Carle Health and their providers work in a very isolated environment that lacks the ability to think in a whole patient ideal, providing care in a narrow minded view. Due to denying access to specialists and care there has been worsened health, significant increases in cost of out of pocket for dental care due to lack of health care services that was denied by Carle Health and their providers for diagnosis and denial of further assessment for preventative measures.

Due to systematic procedural policies from administration there was issues that tied tue hands of the providers and caused errors all the way down. And fault lies fully on the administrative system and their privilege and lack of care of patients and rather their desire for the monopoly and to capitalize on the providers and patients that walk through their doors. This actually costs more to the patients health and wellness, there is a financial toll on the organization and the patients. Their healthcare organization lacks current evidence-based research and resources adequate to support their patients and leaving patients with labels that does not reflect their needs. They continuously delay and/prevent treatment of diseases patients.

Carle Health and their providers absolutely treat patients of privilege differently than those who do not have privilege. They also make things more difficult for patients without privilege, they are oppressive and discriminatory. They are also biased against patients that receive what they call charity care. This is absolutely not charity care when they deny those patients treatment based on socioeconomic status.

My specialist did not see the need to continue seeing me and when I wanted to discuss a new medication coming out he refused to discuss the new medications to treat my diagnosis. The specialist told me just go to your PCP and follow up there is not need for you to continue seeing me. He is not the first specialist to do to this. Many specialists at Carle Health have denied myself and other patients access to preventive care and curative care. This has been the same with PCPs in Family Medicine and Pediatrics. It is quite disheartening how many providers deny care to patients at Carle Health and just put symptom labels on patients rather than actually put their true medical diagnosis, especially when the patients have been diagnosed outside of the Carle Health System.

Carle Health and their staff prefer their patients of privilege and not of marginalized groups. They treat marginalized groups with great bias, as this matter of denying of medication and treatment has such occurred as a patient. They delay more care for marginalized groups. Decrease access to care and treatment for marginalized groups and decrease their involvement in their own care, though their intellect is typically equal to the privileged group. Carle Health does not promote optimal health for their patients, never once asking questions of any patients/family members from pediatric to seniors that addresses inclusion of patients as part of their own healthcare, do not ask about healthy lifestyle, do not address health goals, do not address patients knowledge of medications and adverse effects, do not address mental health and wellness, and do not support the education of patients to help them thrive in their health and wellness. Carle Health administration rather support the rush of patients through as fast as possible and keep patients out of their own health care and not allowing them knowledge of their own health care. This falls fully on administration.

Carle Health does not support health promotion and prevention. The providers at Carle Health are also trained to treat patients’ symptoms not address them and diagnosis. They label symptoms rather than seek appropriate diagnosis and treatment. Then provide medications that likely are not beneficial for a patient. Carle Health and their providers ignore patients needs to do what they see fit while harming patients due to lack of communication, lack of care, lack of access to medical and treatment services, lack of support services, and lack of Carle Health and providers’ understanding of patients’ true histories to be able to successfully care for patients.’