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Consumers should be able to see what is being charged by who and for what BEFORE scheduling. Blue Cross does NOT know prior to this what Christie Clinic and Carle Clinic will be doing NOR does the patient know what to say will be done. The whole billing arrangements are both data intrusive, lacking and exploit patients.
Procedures not known are being overcharged and conducted without pateint knowledge then they get HUGE bills they can't pay and then harassed to pay.
The Christie Clinic having Carle Clinic (Bloomington) to CT Scans is a ridiculous billing scam and patients and consumers are in the dark about what is actually being done (*no costs shared or posted or transparent to even ask about with insurance either or PRIOR to having this stuff scheduled). THIS IS NOT THE Patient or consumer responsibility.
Being overcharged and then overbilled for things and procedures done without our knowledge is also a huge issue.
Trauma to patients and consumers and harassment and data grabs and shady collection practices and fees happen.
The right hand never knows what the left is doing and the PORTAL is both unsafe, integrates with 3rd parties and the data stored and shared on Core and other "servers" and cloud systems with out knowledge or consent of hte Consumer/Patient (EPIC, billing/collection 3rd parties and other API integrators and foreign and domestic systems partners).
Data breaches, replication and other things have happened and ignored yet the overcharging and billing issues continue.
Welcome to communist Carle and Healthcare and Billing practices.
Better billing practices needed, less data intrusive and health data sharing and portal needs to stop. Better customer service and handling of billing and cost transparency and billing agreements on procedures with Insurance, Christie and Carle need examined.
Stop exploiting patients and overcharging or deceiving patients causing mental anguish, financial hardship and time and trauma! Your system and process are terrible and so are your billing and collections practices.
Desired outcome: transparency, BETTER, less intrusive, better collection practices-process, LESS system interference w/shady integrations, data share fintech practices (communism)&harassment. REPAY me my time, money spent NO MORE surprise BILLING/Charges
Took Mom to ER (Bloomington, IL)
Had pain so asked for something.
THEY offered her Fentenal twice (in ER and once she got admitted to a room)
She adamentaly said NO and wanted TYlenol.
The protocols and deceptive price and drug gouging practices at the expense of elderly and those in pain is ridiculous.
Typical of Carle and OSF practices through.
They can charge more for Fentenal and Medicaid pays clearly. Disgusting statement about Central Illinois Operations and protocol and rules and money making at the expense of patients (all races, ages and incomes)
One of many issues with Bloomington, IL hospitals/operations.
November 2021 I went to Christie Clinic and my doctor ordered a few tests. I checked that they were covered under Blue Cross insurance. I was told to go next door (Bloomington office) to a Carle Clinic office for one procedure (I assumed it was still Christie Clinic) and had no desire to go to any Carle or OSF Healthcare providers based on bad billing and patient experiences.
I was under a lot of financial pressure so NEVER would have agreed to any test or procedures that was NOT covered by my insurance or had a huge co pay at all.
After going to have the procedure on 11/9/21, a month later I was billed for almost 1800.00. The charges and fees were NEVER posted or transparent or even advised to me but advised covered. Come to find out the "cat scan" had an EXTRA dye thing bumping the charge from 2000 to over 6000. I would have NEVER had this done if it was advised or known they were doing this! I did not even want to go to a Carle facility at all let along pay them for something I did not know was being done! Then charging me outrageous amounts I could not afford! Pathetic and no fees were ever shared or transparent at all Consumers are simply blamed (even after you check with your insurance and they said I was MISBILLED and overcharged. Contacting Carle is a big runaround and degrading. Even Patient Accounts is a big farce and data grab. Always pointing fingers then back at the consumer. Yet continuing to bill for thousands that never should have been done! NOONE at Carle or Christie take responsibility and continue to gouge patients and order tests and overcharge!
After almost 2 years of exhausting communications and reprimand by Carle Brommen I found out my data was leaked, replicated and breached for their EPIC systems integrations. Also they use portal access for billing and force patients to use their "online apps" which no only exploits and tracks and is intrusive it is also discriminatory for those who have no desire to use these or have smart phones or have their data exploited. PII, SPI and financial data and tracking occur as well as sharing and API integration (without patient knowledge) of medical and private HIPPA info without patient knowledge. It is also stored and shared on EPIC core services and brokered/sold and integrated with 3rd parties.
Carle continues to deny this but I know this first hand. And been breached by them and their partners.
Consumers need to be aware of the shady operations practices by this and other organizations.
