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Any Carle related entity and provider is a nightmare. Not documenting assessments as they have done and when they are actually done they document them inaccurately. They have based their documents and diagnoses strictly on opinions and biases not on facts and/or evidence based research. Many of the patients that have gone to advocates like myself and/or attorneys have irrefutable evidence to the contrary of the providers. Carle only cares about their bottom line as do their providers getting patients in and out in record time. It’s not about quality patient care, not about the health and safety of the patients, not even about signs and symptoms of patients. The damage this organization has done had happened long before the COVID-19 pandemic.
Providers have no sensitivity with working on with patients and families who are neurodivergent, have trauma, and domestic violence (specifically emotional and psychological). The providers in fact worsen the harm of DV victims and trauma victims who are hyper-vigilant and need providers who speak with true compassion not falsehood and fake kindness. They are not culturally informed or aware, they are cognizant of diversity, nor do they really understand the challenges that their patient populations face. They are a privileged group and it has shown greatly.
Providers repeatedly refused to look at patients signs and symptoms of a diagnosis because the provider didn’t believe it to be a true diagnosis. The provider would say things about diagnoses being genetic but refused to document the immediate family members with the diagnoses when the providers asked about family history, which would warrant further information and investigation into the signs and symptoms. Then they dismissed symptoms patient was having because the provider didn’t believe that such symptoms occurred with diagnoses. While the patient would have no information of the relevance of evidence based research and companies such as Wolters Kluwer, Medscape, and National Institute of Health provide tremendous information affirming the patients symptoms. With all of this wealth of information and evidence the providers gaslight patients, manipulate documentation, refuse to treat, and delay treatment.
Their patient liaisons ignore patients and family and refuse to acknowledge that their patients and family have had an issues, from several medication reactions that providers ignore, to not follow up to referrals placed, to providers not providing assessments, and delaying care for female patients when the provider stated previously said they would intervene well before the state it go to, ignoring symptoms and refusal to treat the signs provided by diagnostic testing, to ignoring cancer that became metastatic, the list goes on. Many patients have chosen to go to other hospital organizations outside Central Illinois for their own health, wellness, and safety, particularly for specialties. There are others who have witnessed the signs and symptoms that the providers dismiss, ignore, and refuse to further investigate. This becomes concerning for those that are apart of the patient’s network.
Providers bullying and intimidating patients, then retaliating against them labeling them to care true harm, even when there is significant evidence contradicting what the provider has said. Continually manipulating and gaslighting patients, this is a big red flag in medical care.
Carle is a system that is designed to protect itself and its bottom line. It will seek out providers who are willing to be cold and calculating. They don’t care about patients, nor patient care, just move on down the assembly line, and the providers communication is a nightmare unless they are trying to ensure the reputation of Carle or the provider(s) it is definitely not for the patient’s care. There is no care about the impact on patient’s themselves. The great disparities that occur in healthcare are ever present nationwide, the Carle Health Care System horrendously worsens this, the discrimination and oppression that occurs is outstanding.
